Petcover came in first place overall, scoring 4.32/5. Of the people surveyed, 88% said they would recommend Petcover to a friend. Petcover offers dog and cat insurance. It's also one of the only insurers to offer horse and exotic pet insurance.
Guardian pet insurance ranked in second place, gaining an overall score of 4.3/5. 78% of people surveyed said they would recommend Guardian. It scored very highly in particular for its value for money.
Kogan pet insurance ranked in third place, gaining an overall score of 4.28/5. 89% of customers surveyed said they would recommend Kogan pet insurance.
We asked 1300 Australians to rate their pet insurance provider based on several factors such as value for money and customer service.
They're independent
Some winners may be partners but this never influences our decisions. All winners are based on a clear methodology and must meet editorial standards.
Pet insurance customer satisfaction awards methodology
To get our customer satisfaction award winners for pet insurance, we asked a total of 1300 customers how they felt about their current pet insurer. To be eligible for inclusion in the final results, we had to get a minimum of 45 responses for each pet insurer.
We asked each customer to rate the following out of 5:
Features and benefits
Customer service
Value for money
Ease of application
Overall
Respondents were also asked whether they would recommend the brand to a friend. The final score was calculated as an average of all metrics scored.
Green Cross, RACQ, RAC and Petplan were not included in the final results because they did not meet our eligibility criteria. Green Cross Healthy Pets Plus isn't an insurance policy, it's a wellness programme. RACQ and RAC were excluded because they are not available in all Australian states. Petplan is now Petcover.
Gary Ross Hunter was an editor at Finder, specialising in insurance. He’s been writing about life, travel, home, car, pet and health insurance for over 6 years and regularly appears as an insurance expert in publications including The Sydney Morning Herald, The Guardian and news.com.au. Gary holds a Kaplan Tier 2 General Advice General Insurance certification which meets the requirements of ASIC Regulatory Guide 146 (RG146). See full bio
Gary Ross's expertise
Gary Ross has written 647 Finder guides across topics including:
We asked hundreds Australians how satisfied they were with their crypto trading platforms. Here's what they told us.
How likely would you be to recommend Finder to a friend or colleague?
0
1
2
3
4
5
6
7
8
9
10
Very UnlikelyExtremely Likely
Required
Thank you for your feedback.
Our goal is to create the best possible product, and your thoughts, ideas and suggestions play a major role in helping us identify opportunities to improve.
Important information about this website
Finder makes money from featured partners, but editorial opinions are our own.
Finder is one of Australia's leading comparison websites. We are committed to our readers and stand by our editorial principles.
We try to take an open and transparent approach and provide a broad-based comparison service. However, you should be aware that while we are an independently owned service, our comparison service does not include all providers or all products available in the market.
Some product issuers may provide products or offer services through multiple brands, associated companies or different labeling arrangements. This can make it difficult for consumers to compare alternatives or identify the companies behind the products. However, we aim to provide information to enable consumers to understand these issues.
We make money by featuring products on our site. Compensation received from the providers featured on our site can influence which products we write about as well as where and how products appear on our page, but the order or placement of these products does not influence our assessment or opinions of them, nor is it an endorsement or recommendation for them.
Products marked as 'Top Pick', 'Promoted' or 'Advertisement' are prominently displayed either as a result of a commercial advertising arrangement or to highlight a particular product, provider or feature. Finder may receive remuneration from the Provider if you click on the related link, purchase or enquire about the product. Finder's decision to show a 'promoted' product is neither a recommendation that the product is appropriate for you nor an indication that the product is the best in its category. We encourage you to use the tools and information we provide to compare your options.
Where our site links to particular products or displays 'Go to site' buttons, we may receive a commission, referral fee or payment when you click on those buttons or apply for a product.
When products are grouped in a table or list, the order in which they are initially sorted may be influenced by a range of factors including price, fees and discounts; commercial partnerships; product features; and brand popularity. We provide tools so you can sort and filter these lists to highlight features that matter to you.
Please read our website terms of use and privacy policy for more information about our services and our approach to privacy.
We update our data regularly, but information can change between updates. Confirm details with the provider you're interested in before making a decision.