The Finder Customer Satisfaction Awards asked Australians which brands and products they trust and love the most. For the crypto wallets customer satisfaction awards, we surveyed hundreds of Australians to rate their crypto wallet.
Here are the results.
MetaMask was named the most loved crypto wallet at the 2025 Customer Satisfaction Awards, with users awarding it a score of 3.80 out of 5. It also took home the highest scores for value, trust, customer service and most recommended.
MetaMask was named the most loved crypto wallet at the 2025 Customer Satisfaction Awards, with users awarding it a score of 3.80 out of 5. It also took home the highest scores for value, trust, customer service and most recommended.
Loved Brand 
Crypto.com DeFi Wallet was highly commended, earning a strong 3.59, with users also scoring it highly for value, trust customer service and most recommended.
Crypto.com DeFi Wallet was highly commended, earning a strong 3.59, with users also scoring it highly for value, trust customer service and most recommended.
Base was also highly commended, scoring 3.46, and recieving high scores on value, trust and customer service.
Base was also highly commended, scoring 3.46, and recieving high scores on value, trust and customer service.
MetaMask came out on top for value, with a customer rating of 3.80 out of 5. It also ranked highest in the Most Loved category.
MetaMask came out on top for value, with a customer rating of 3.80 out of 5. It also ranked highest in the Most Loved category.
Value
Crypto.com DeFi Wallet was highly commended for value, scoring 3.67, and placed in the top three across multiple award categories.
Crypto.com DeFi Wallet was highly commended for value, scoring 3.67, and placed in the top three across multiple award categories.
Base also received recognition for value, earning a score of 3.50 from users.
Base also received recognition for value, earning a score of 3.50 from users.
MetaMask led in trust, with customers scoring it 3.79 out of 5 — one of its four category wins this year.
MetaMask led in trust, with customers scoring it 3.79 out of 5 — one of its four category wins this year.
Trusted Brand
Crypto.com DeFi Wallet followed closely, highly commended with a trust rating of 3.64.
Crypto.com DeFi Wallet followed closely, highly commended with a trust rating of 3.64.
Base was also highly commended for trustworthiness, with a score of 3.39.
Base was also highly commended for trustworthiness, with a score of 3.39.
MetaMask was the top-rated crypto wallet for customer service, with a score of 3.56 out of 5. It consistently appeared near the top across all measured categories.
MetaMask was the top-rated crypto wallet for customer service, with a score of 3.56 out of 5. It consistently appeared near the top across all measured categories.
Quality Service
Crypto.com DeFi Wallet was highly commended here as well, with a customer service rating of 3.52.
Crypto.com DeFi Wallet was highly commended here as well, with a customer service rating of 3.52.
Base rounded out the top three, scoring 3.44 for quality customer service.
Base rounded out the top three, scoring 3.44 for quality customer service.
MetaMask was the most recommended wallet in 2025, with 80% of customers saying they'd refer it to a friend. It placed first in all five of the award categories.
MetaMask was the most recommended wallet in 2025, with 80% of customers saying they'd refer it to a friend. It placed first in all five of the award categories.
Recommended Brand
Crypto.com DeFi Wallet was highly commended, with 69% of users willing to recommend it.
Crypto.com DeFi Wallet was highly commended, with 69% of users willing to recommend it.
Binance Wallet was also recognised, with a recommendation score of 64%.
Binance Wallet was also recognised, with a recommendation score of 64%.
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction. Finder surveyed thousands of customers and analysed their feedback.
Customers reviewed products they had purchased or used recently, with the recency period varying by category—from within the past year to up to five years.
Surveys continued until each category reached a minimum sample size of 500 to 5,000 responses, depending on the category. Respondents selected a brand from a pre-populated list or entered their own. Responses were recorded as they fell naturally.
We used the following metrics to assess brands and asked customers between 4-8 questions, including:
The final scores were determined exclusively based on the relevant metric. For example, the Most Trusted award was calculated based on responses to the question on how much people trust a brand, while the Most Loved award was based on responses to the question on how much people love a brand.
If a brand or product no longer exists in the market, they were disqualified and excluded from our assessment, meaning that they were ineligible for consideration for any Award (even though responses may have been collected in relation to the relevant brand's product(s) at such time that they were previously available). However, if only the brand's name changed and the products remained the same, the brand was still eligible for consideration for an Award and was assessed by us on the basis of the new brand name. Additionally, brands that did not meet the minimum per-brand sample size were excluded. The threshold ranged from 40 to 100 responses per brand, depending on the category, with most being 100.
The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Read our Advertiser Disclosure.
Graham Cooke is Finder’s Head of Consumer Research, leading the team responsible for gathering and analysing data on everything from consumer spending and saving habits to how different financial products perform in the real world.
Kylie is Finder's investments expert. She is responsible for selecting the awards criteria we use to determine the winners.
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