Uber Comfort vs Uber Premier

Uber did not begin as a ridesharing platform. Rather, it started as a way for people to order high-end vehicles through their phones: the original service (before UberX ever existed) was Uber Black.

Now the company has revised the way it does things. Uber Black and Uber Lux have now been removed and replaced with Comfort and Premier.

We drill down the differences further.

What is Uber Premier?

Uber Premier vehicles are high-end hire cars delivered to your location through the app. Uber Premier vehicles in Australia need to meet the following requirements:

• Have an ANCAP 5-star safety rating
• Excellent working condition and no damage
• Registered and CTP insured
• 2014 model or newer
• Have four doors and fit up to four passengers
• Have working windows and air conditioning

If part of a fleet, it must have commercial insurance as well as the following:

• A minimum of 4.6 rating
• Have completed over 20 trips

• Approved Uber Premier vehicles Sydney, Melbourne, Perth, Adelaide and Brisbane

  Any of the following models that are 2014 or later are acceptable:

  • Alfa Romeo - Giulia, Stelvio
  • Audi - A5, A5 Sportback, A6, A7, A8, A8 L, Q5, Q7, Q8, RS5 Sportback, RS6, RS7, S5 Sportback, S6 (non-hatchback), S7, S8, SQ5, SQ7
  • Bentley - Bentayga, Flying Spur, Mulsanne
  • BMW - 4-series Gran Coupe, 5-series, 5-series Gran Turismo, 6-series Gran Coupe, 7-series, Alpina B5, Alpina B7, M5, M6 Gran Coupe, X3, X4, X5, X6, X7
  • Chrysler - 300
  • Genesis - G70, G80
  • Holden - Caprice
  • Hyundai - Genesis
  • Infiniti - QX50, QX70, QX80
  • Jaguar - F-Pace, XF, XJ, XJR
  • Lamborghini - Urus
  • Land Rover - Discovery, Range Rover, Range Rover Sport, Range Rover Velar, Range Rover Vogue
  • Lexus - ES, GS, LS, LX, NX, RX, RX L
  • Maserati - Ghibli, Levante, Quattroporte
  • Mercedes-Benz - E-Class, G-Class, GL-Class, GLC-Class, GLE-Class, GLS-Class, M-Class, ML-Class, S-Class
  • Porsche - Cayenne, Macan, Macan Turbo
  • Rolls-Royce - Ghost, Phantom
  • Tesla - Model S, Model X
  • Volkswagen - Arteon, Touareg
  • Volvo - S90, XC60, XC90

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What is Uber Comfort?

This is another version of UberX where the vehicle provides a little extra room for passengers. Uber Comfort vehicles need to meet the following requirements:

• Be a 2013 model or later
• Have current NSW registration
• Have completed at least 500 trips
• Maintain a rating of 4.85

• Approved Uber Comfort vehicles Sydney, Adelaide, Brisbane, Melbourne, Perth, Gold Coast, Sunshine Coast and Canberra

  List of Uber Comfort cars

  The following models are accepted:

  • Alfa Romeo: Stelvio
  • Audi: A4, A4 Avant, A5 Sportback, A6, A6 Avant, A7, A8, A8 L, Q3, Q5, Q7, Q9, RS 3, RS 4, RS 5, RS 6, RS 7, RS Q3, S4, S4 Avant, S5, S6, S7, S8, SQ5
  • BMW: 3-series, 3-series Gran Turismo, 4-series, 4-series Gran Coupe, 5-series, 5-series Gran Turismo, 6-series Gran Coupe, 7-series, Alpina B7, M3, M5, M6 Gran Coupe, X1, X3, X4, X5, X6
  • Cadillac: Escalade
  • Chrysler: 200, 300, PT Cruiser, Sebring, Voyager
  • Citroen: C4, C4 Picasso, C5, Grand Picasso
  • Dodge: Nitro
  • Fiat: Freemont
  • Ford: Escape, Everest, Fairlane, Falcon, Fusion, Kuga, Mondeo, Territory
  • Genesis: G80, G90
  • Great Wall: X200, X240
  • Haval: H9
  • Holden: Berlina, Calais, Caprice, Captiva, Clubsport, Colorado 7, Commodore, Equinox, GTS, Grange, Malibu, SV6, Senator, Statesman, Trailblazer, Trax
  • Honda: Accord, CR-V, Freed, Odyssey
  • Hummer: H3
  • Hyundai: Genesis, Santa Fe, Sonata, Starex, Tucson, i40, i45, iMax, ix35, ix55
  • Infiniti: FX, M, Q50, Q50L, Q70, QX30, QX50, QX70, GX80
  • Isuzu: MU-X
  • Jaguar: F-PACE, X-Type, XE, XF, XJ, XJR
  • Jeep: Cherokee, Commander, Compass, Grand Cherokee, Patriot, Renegade, Wrangler
  • Kia: Carnival, Optima, Sorento, Sportage, Sportage R, Stinger
  • Land Rover: Defender, Discovery, Freelander, LR2, LR3, LR4, Range Rover, Range Rover Evoque, Range Rover Sport, Range Rover Velar, Range Rover Vogue
  • LDV: D90, G10
  • Lexus: CT, ES, GS, GX, HS, IS, LX, NX, RX
  • Lincoln: Continental
  • Mahindra: XUV500
  • Maserati: Levante, Quattroporte
  • Mazda: Atenza, CX-5, CX-7, CX-9, MAZDA5, MAZDA6, MPV, SP25
  • Mercedes-Benz: A-Class, B-Class, B200, C-Class, CLA Class, CLS Class, E-Class, E-Class Wagon, G-Class, GL-Class, GLA-Class, GLC-Class, GLE-Class, GLS-Class, M-Class, ML-Class, R-Class, S-Class, V-Class, Valente, Viano, Vito
  • MG: ZS
  • Mitsubishi: 380, ASX, Challenger, Eclipse Cross, Grandis, Lancer, Lancer Fortis, Outlander, Pajero, Pajero Sport
  • Nissan: Altima, Dualis, Elgrand, Lafesta, Murano, Pathfinder, Patrol, Qashqai, Serena, Skyline, Wingroad, X-Trail
  • Opel: Insignia
  • Peugeot: 3008, 4007, 4008, 5008, 508, 508 SW
  • Porsche: Cayenne, Macan, Macan Turbo, Panamera
  • Renault: Koleos, Latitude, Trafic
  • Skoda: Karoq, Kodiaq, Octavia, Superb, Superb Combi, Yeti
  • SsangYong: Korando, Kyron, Rexton, Stavic
  • Subaru: Crosstrek, Exiga, Forester, Impreza, Legacy, Levorg, Liberty, Outback, Tribeca, WRX, XV Crosstek
  • Suzuki: APV, Grand Vitara, Vitara
  • Tesla: Model S, Model X
  • Toyota: Alphard, Aurion, Avensis, Camry, Crown, Estima, FJ Cruiser, Fortuner, Harrier, Highlander, Kluger, Land Cruiser, Mark X, Noah, Prado, Premio, Previa, RAV4, Sienta, Tarago, Vanguard, Vellfire, Voxy
  • Volkswagen: Arteon, CC, Golf SportWagon, Jetta, Multivan, Passat, Passat Wagon, Tiguan, Touareg, Touran, Transporter
  • Volvo: S40, S60, S80, S90, V50, V60, XC40, XC60, XC70, XC90

What differentiates Uber Comfort and Uber Premier cars from the traditional Uber service?

When you order a Comfort or a Premier, you can ensure that the vehicle you will be riding will meet the standard by Uber.

The criteria above and the restricted vehicle list show much tighter requirements in terms of what can and can't be used. Comfort will provide you more space when driving when compared to an UberX, and a Premier ensures you're being driven by the company's top drivers

So if you're after something more when you're going from A to B, then the Comfort and Premier may be a better option than UberX.

How much does each service cost to use?

Below we've compared the base prices for Sydney's Uber service.

Where in Australia are Uber Comfort and Uber Premier available?

State	Uber Comfort	Uber Premier
NSW
VIC
ACT
QLD
WA
TAS
NT
SA

Are Uber Comfort and Uber Premier worth it?

This depends on what you're after in a rideshare. Uber Comfort is designed to provide an extra bit of comfortability in your trips to and from where you need to go. This could work well for those of you coming back from the airport with extra luggage or just like to have room in the car.

Uber Premier is available for riders who want the luxury experience when riding with Uber. Here you'll be matched with the company's top drivers and cars will be of the highest standard cosmetically.

In the end, if UberX really isn't your cup of tea, then you'll get your dollars' worth out of Comfort and Premier. If you're after just a level up from the traditional UberX, then we recommend Uber Comfort for a touch of luxury without the massive price tag.

Frequently Asked Questions

• What is the difference between Uber comfort and Uber normal?

  Uber Comfort offers a more premium experience compared to UberX (the normal Uber service), with features like newer model cars, extra legroom and driver preferences like temperature and conversation settings.

• What is the difference between Uber Comfort and Uber Premier?

  Uber Comfort provides a premium experience with mid-range vehicles and extra amenities, while Uber Premier offers luxury vehicles and a higher-end service.

• What is difference between Uber sedan and Uber Premier?

  Uber Premier provides luxury vehicles driven by top-rated drivers, ensuring a premium experience. In contrast, Uber sedan (which can refer to UberX or UberXL) offers standard or slightly larger vehicles without the premium amenities of Uber Premier.

Picture: Shutterstock

Written by

Elizabeth Barry

Lead Editor

Elizabeth Barry was the lead editor for Finder. She has over 10 years' experience writing about a range of topics with a focus on personal finance. You’ll find her writing and commentary in a range of publications and media including Seven News, the ABC, MSN, the Irish Times and Singapore Business Review. See full bio

Elizabeth's expertise

Elizabeth has written 218 Finder guides across topics including:

• Banking
• Personal finance
• Investing

Co-written by

Tamara Medojevic

Writer

Tamara Medojevic was a travel writer at Finder. She graduated from the University of Technology Sydney with a Bachelor of Communications, majoring in Journalism. Tamara believes that travelling is an experience that can be enjoyed on all budgets. She loves writing and can be found immersed in poetry on her days off. See full bio