Media Release

Australian Consumer Credit Card & Banking Survey 2009 – Report Results & Statistics

Sydney, NSW (FOR IMMEDIATE RELEASE) August 31, 2009

With credit card debt hitting so many people, Australian's are still not shopping around to get the *best deal on their credit card. It's a wonder why Australian's aren't switching their credit cards to better offers, as it is so easy to compare credit cards and swap.

Nearly 60% (58.8%) of respondents in a recent conducted by Credit Card Finder just applied to their existing bank when shopping for a credit card. With a small number (4.5%), of people applying for the first offer they saw. Only 6% used comparison websites like Credit Card Finder.

These results could be because 72.7% were happy or very happy with their bank's service. They were also very loyal (or lazy) with the majority having their current card for 4 years or more and 44.5% having not switched their credit card for 11 years or more. Two thirds of respondents banked with the big four banks and nearly half (43.4%) had two credit cards or more.

Interestingly, despite not shopping around, respondents cited having access to the *best deal as the most important factor in choosing where to apply for a credit card.

They were also concerned about the annual fees, the interest rate, the rewards program, and the size of the credit limit. Although nearly a third (26.7%) wanted to know their credit card application would be accepted, again supporting the comfort factor in choosing a card from their existing bank.

Respondents predictably named high interest rates, high annual fees, and other fees as their pet hates, but overall they were satisfied, with over 50% happy to very happy with their card.

However, nearly 80% thought it unfair the recent series of Reserve Bank cuts to interest rates were not passed on to credit cards and 57% think the Australian Government should create a '˜people's bank' to rival the dominance of the big four.

Although 23% said the opportunity to take out a 0% interest balance transfer was important to have in a card, many did not know about, felt unsure, uninformed or were skeptical about this feature. And 38.3% said it didn't even interest them. This could be the case because on the whole respondents were very financially responsible, with 50.5% saying they hardly ever have credit card debt because they always pay their balance off in full. It was even higher if they owned a rewards credit card with 66.1% paying no interest on their card.

For the other 49.5% of mere mortals, the worry factor about their credit card debt ranged from 'yes I have a fair bit but tend not to think much of it' (13.9%) to just over 10% who can't pay more than the minimum repayments.

The survey which attracted 4,832 responses with a bias towards women (60.8%) was also revealing. There are those it seems who are very style conscious. The colour and brand of the card does matter, with 13.9% citing these as factors in their choice.

Data Visualisation:

Survey Graph - how long have you had your current credit card?

Survey Graph - Do you know what a credit card balance transfer is?

Survey Graph - How often do you switch credit cards?

Media Coverage

SkyNews Feature:

About Credit Card Finder:

Credit Card Finder is Australia's most highly trafficked credit card comparison website. The Credit Card Finder website features over 500 articles aimed to help Australians reduce their credit card debt and maximise their savings.

Contact for Interviews:
Jeremy Cabral, Spokesperson
Credit Card Finder
Direct: +61 410 319 212


For further information


The information in this release is accurate as of the date published, but rates, fees and other product features may have changed. Please see updated product information on's review pages for the current correct values.

About us

Every month 2.2 million unique visitors turn to Finder to save money and time, and to make important life choices. We compare virtually everything from credit cards, phone plans, health insurance, travel deals and much more.

Our free service is 100% independently-owned by two Australians: Fred Schebesta and Frank Restuccia. Since launching in 2006, Finder has helped Aussies find what they need from 1,800+ brands across 100+ categories.

We continue to expand and launch around the globe, and now operate in the United States and the United Kingdom. For further information visit

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