Westpac Global Currency Card

Rates and Fees verified correct on May 24th, 2016

Lock in your competitive exchange rate with 11 widely accepted currencies and monitor your spending on-the-go with the Westpac Global Currency Card.

The Westpac Global Currency Card lets you choose from 11 different currencies, allowing you to load up to five currencies simultaneously and avoid international transaction fees and ATM fees.

Available CurrenciesAUD, CAD, EUR, GBP, HKD, JPY, NZD, SGD, THB, USD, ZAR
Multiple Currencies on One CardYes
Number of Cards Issued2
Minimum Load Amount$100
Maximum Load Amount$25,000
Maximum Annual Load Amount$100,000
24 Hour ATM Cash Withdrawal Limit$2,000
24 Hour POS Transaction Limit$8,000
Card Issue Fee$0
Initial Load Fee1% of AUD value loaded up to a maximum of $10 when the load is made at a Westpac branch and $0 when the load in made through Westpac online or mobile banking or BPAY
ATM Withdrawal FeeAUD 2.00, USD 2.00, GBP 1.50, EUR 2.00, NZD 3.00, CAD 2.50,
HKD 15.00, SGD 3.00, JPY 200, THB 75.00, ZAR 20.00

(Note: If you withdraw using a Global Alliance ATM, there will be no withdrawal fee.)

Reload Fee1% of total amount up to $10 max per reload
Balance Enquiries$0
Card Replacement Fee$0
Currency Conversion Fee3%
BPay Reload fee$0
Account Closing Fee$10
Minimum Age16
Available To Temporary ResidentsNo

Reloading funds and currencies

Which currencies can I load on the card?

At one time, you can load up to five different currencies on your card from a list of 11 available currencies. If your card has money in the local currency of the country you travel to, it makes use of that currency automatically.

Supported currencies

The currencies you can load to your Westpac Global Currency Card include:

  • Australian dollars (AUD)
  • US dollars (USD)
  • Hong Kong dollars (HKD)
  • Canadian dollars (CAD)
  • Euros (EUR)
  • Japanese yen (JPY)
  • Great British pounds (GBP)
  • New Zealand dollars (NZD)
  • South African rand (ZAR)
  • Thai baht (THB)
  • Singapore dollars (SGD)

Exchange rates

You get to lock in exchange rates when you load your card, so you don’t have to worry about negative fluctuations in rates. If the card ends up drawing funds from a currency other than the local currency, live /current exchange rates apply.

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How to load funds on the card

When it comes to loading funds on your card, you can choose from the following three options:

  • Online banking. You can transfer funds via online banking using the BSB 037-879 and the 9-digit number located on the website as the account number. Your money should arrive in your account within one business day.
  • BPAY. You’ll need the BPAY Biller Code 208637 and the customer reference number (the 13 digit number on the back of your card) to transfer funds via BPAY. Note that BPAY transfers take three business days to appear in your account.
  • Westpac branch. You can deposit funds into your card’s Australian dollar wallet at any Westpac branch using cash and the money will be available on the same day. The branch can then load different amounts directly into your foreign currency wallet.
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How much will the card cost me?

While this card provides various fee-free services, you have to pay some fees.

Main fees associated with
Westpac Global Currency Card
Buying card at Westpac branch$0
Buying card via online banking$0
Initial funds load fee1% of AUD value loaded up to a maximum of $10 when the load is made at a Westpac branch and $0 when the load in made through Westpac online or mobile banking or BPAY
Reloading fee1% of total amount up to $10 max per reload
Overseas transaction fee
(when paying in local currency)
$$0
Foreign exchange fee
(when paying in currency other than a local currency)
3% of the transaction amount
Overseas cash withdrawal at a Westpac Global Alliance ATM$0
Overseas balance enquiry at a
Westpac Global Alliance ATM
ATM withdrawal feeAUD 2.00, USD 2.00, GBP 1.50, EUR 2.00, NZD 3.00, CAD 2.50,
HKD 15.00, SGD 3.00, JPY 200, THB 75.00, ZAR 20.00

(Note: If you withdraw using a Global Alliance ATM, there will be no withdrawal fee.)

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Using your card

You can use your Westpac Global Currency Card to withdraw money from any ATM that displays the Visa logo and make payments at any Visa-accepting business. You can also use this prepaid card to make purchases through international websites.

The Westpac Global Currency Card comes with a complimentary card, linked to the same primary account. You can use this card if you end up losing or damaging your original card. In the event you lose both cards, you can still get access to emergency funds.

Managing your card

You can order, load, reload and manage your card online.

  • Ordering your card.
    You can apply for this travel money card online or by visiting any Westpac branch. While applying at a branch attracts a fee, applying online does not. Once you submit your application, allow five to seven business days for the card to get to you. The delivery period can be longer for remote areas.
  • Activating your card.
    After you receive you card you have to activate it and set up your PIN, which you can do online. Have your card handy before you begin the process because you will have to provide details including the card number, its expiry date and CVV2 number.
  • Managing your card online.
    You can log in to the Westpac Global Currency Card online platform to check your balances, transfer funds between currencies, review transaction history, change your PINs and look up the latest exchange rates. The bank provides an app through the iOS App Store and Google Play, which you can use to check balances, view transaction history and transfer funds between currencies.

Security

Your card is protected by chip and PIN card security. Plus, Visa’s Zero Liability Policy will protect you from any fraudulent charges or unauthorised purchases. If your card is lost, damaged or stolen or if you identify fraudulent activity on your card, you can contact the customer service team on:

  • Within Australia. 1300 797 470 (local call cost)
  • Outside Australia. +61 2 9374 7102 (standard call charges apply)
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Highlights and drawbacks

  • Additional card. Westpac will provide you with a back up money card at no additional cost. The cards have separate card numbers and PINs, but they both access funds from the one account.
  • Limited fees. There are no monthly service, electronic statement, card balance or transaction history fees.
  • Personalised PIN. A default PIN will be set at the time of activation, but you can customise it online or over the phone. This gives your PIN better flexibility and security. Please note that if your PIN is entered incorrectly three times, the security feature on the card will temporarily suspend the card and you’ll need to call Customer Assistance to reset it.

While the Westpac Global Currency Card lets you carry multiple currencies easily, you can find other cards with similar features. This means that it's important that you compare your options before applying.

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Frequently Asked Questions

Is the Global Currency Card a credit card?

No, it is a Visa prepaid card. This means you need to load money onto your travel card before using it. When you make a purchase or withdraw cash, the amount is deducted from your preloaded balance rather than charged to a credit account.

Can I load foreign currencies on the card?

No, you can only load Australian dollar amounts onto your card. They will then be converted to the supported currencies you select in your wallets.

Do I need to be a Westpac customer to apply for a Global Currency Card?

No, you do not need to have an existing account with Westpac to order a Global Currency Card. You can visit your local branch and apply for one there.

What do I do if I have funds remaining on my card when I return from my trip?

You can continue to use your money card in Australia to shop or make a withdrawal from a Westpac Group ATM. Otherwise, you can contact the Customer Service Centre to have your foreign funds transferred into Australian dollars.

How do I close my Global Currency Card?

There is an Expiry Date printed on the front of your travel card. If you wish to close your card before the expiry date, you can complete a closure form over the phone. Westpac can convert any remaining funds into Australian dollars and make a deposit into your Australian account.
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This page was last modified on 25 April 2016 at 15:37.

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128 Responses to Westpac Global Currency Card

  1. Default Gravatar
    Kate | May 9, 2016

    We have used our currency card twice already, but I need to know if I can use it to withdraw from the 7-11 store ATMs in Japan, as I will not be going into Tokyo. They apparently display the Visa logo.

    • Staff
      Sally | May 10, 2016

      Hi Kate,

      Thanks for your question.

      You should be able to use the Westpac Global Currency card wherever Visa is accepted.

      Cheers,

      Sally

  2. Default Gravatar
    Palmira | April 21, 2016

    If my travel card get stolen can the bank replace my card when I am overseas? How long does it take to replace?

    • Staff
      Sally | April 21, 2016

      Hi Palmira,

      Thanks for your question.

      When you receive your Westpac Global Currency Card, you’ll be issued with two cards. Each of the cards has a unique 16 digit Visa number and PIN, but they’ll access the same balance.

      If both cards have been lost or stolen, you can request an emergency cash transfer of up to $3,000.

      Otherwise, you can request a replacement card to be sent to you. If you’re in Australia, it’ll take 3 to 5 working days for the replacement card to arrive if you. Otherwise, it’ll take the usual delivery time it takes for standard mail from Australia to arrive at your destination.

      I hope this has helped.

      Cheers,

      Sally

  3. Default Gravatar
    Anne | January 30, 2016

    I’m not a Westpac customer, am I still able to apply for a Global Currency Card? If so, how can I do this via Internet?

    • Staff
      Sally | February 1, 2016

      Hi Anne,

      Thanks for your question.

      No, you don’t have to be a Westpac customer to apply for the Global Currency Card. You just need to be an Australian resident and at least 16 years old to purchase the card. You can apply for the Westpac GLobal Currency card by contacting the customer service team on 1300 655 505.

      I hope this has helped.

      Cheers,

      Sally

  4. Default Gravatar
    Jesse | January 13, 2016

    On the online app it says the cash load is accepted, then it says pending load review with the load amount as a negative like it’s been withdrawn.

    • Staff
      Sally | January 13, 2016

      Hi Jesse,

      Thanks for your question.

      Funds can take a few days to appear in your account. For example, it can take up to 72 hours for BPAY credited funds to appear in your account.

      If you still don’t have access to the funds, you’ll need to contact the Global Currency Card customer service team on 132 032 as soon as possible to report the issue.

      I hope this has helped.

      Cheers,

      Sally

  5. Default Gravatar
    Naomie | January 2, 2016

    I am in Bali and used my card to withdraw money the other day. I have tried to use it since and it is saying my card is restricted..

    • Staff
      Sally | January 4, 2016

      Hi Naomie,

      Thanks for your question.

      There are a number of reasons as to why your card may have been restricted. The Westpac Global Currency card has a withdrawal limit of $2,000 per 24 hours and a POS transaction limit of $9,000 per 24 hours. The card is only accepted where Visa is, so if your card would’ve been restricted if you were using a non-Visa ATM.

      If you’re still having issues accessing the funds on your card, you’ll need to notify the Westpac Global Currency customer service team immediately on +61 2 9374 7102.

      I hope this has helped.

      Cheers,

      Sally

  6. Default Gravatar
    Lynne | December 24, 2015

    Can you use the Travel Card in New Zealand and is there a lot of ATM’s available for withdrawals?

    • Staff
      Sally | December 29, 2015

      Hi Lynne,

      Thanks for your question.

      The Westpac Global Currency card supports New Zealand dollars, so you should be able to use your card wherever Visa is accepted.

      There are Westpac ATMs available in New Zealand, so you should be able to access your funds via these and other ATMs that allow withdrawals from Visa cards.

      I hope this has helped.

      Cheers,

      Sally

  7. Default Gravatar
    Andrew | December 14, 2015

    Will be travelling to Netherlands and Belgium and have not found any information regards using the Westpac Global Currency Card in those countries. Are there ATM’S in those particular countries that support the currency card. Many thanks for your help.

    • Staff
      Sally | December 14, 2015

      Hi Andrew,

      Thanks for your question.

      As both the Netherlands and Belgium accept Euros as their major currency, you should have no issue making payments and withdrawals using your Westpac Global Currency card wherever Visa is accepted. Just make sure to move your loaded Australian Dollars to your Euros wallet before withdrawing funds or making a transaction to avoid currency conversion fees.

      I hope this has helped.

      Cheers,

      Sally

  8. Default Gravatar
    Richard | December 11, 2015

    As I need to travel urgently and don’t have ten days to wait for a card to arrive, which branch close to postcode 3156 can i go to in order to get a travel card on the spot?

    Thanks

    • Staff
      Sally | December 14, 2015

      Hi Richard,

      Thanks for your question.

      You can get a Global Currency card from any Westpac branch. For example, there is a Westpac located in Ferntree Gully that fits in the 3156 postcode.

      I hope this has helped.

      Cheers,

      Sally

  9. Default Gravatar
    Ali | October 26, 2015

    How long does it take from ordering online to receiving the card? Can it be purchased in the bank instantly?

    • Staff
      Sally | October 27, 2015

      Hi Ali,

      Thanks for your question.

      You can order your Westpac Global Currency Card either online or in-branch.

      If you order the card online, you can expect it to arrive within 7-10 business days. If you order the card in-branch, you can usually get your card instantly.

      I hope this has helped.

      Thanks,

      Sally

  10. Default Gravatar
    Stuart | October 26, 2015

    I am trying to work out if the Westpac Currency Card will work in Bali, Kuta, and where you can use it. The information I am reading online is very confusing.

    Regards

    Stuart

    • Staff
      Sally | October 26, 2015

      Hello Stuart,

      Thanks for your question.

      The Westpac Global Currency card can be used anywhere Visa is accepted.

      However, as the Westpac Global Currency card doesn’t support Indonesian Rupiah, you’ll be charged a currency conversion fee of 3% each time you make a payment in the local currency.

      For further travel money tips when travelling in Indonesia, please see our Travel Money Guide for Indonesia.

      I hope this has helped.

      Thanks,

      Sally

    • Default Gravatar
      Stuart | October 26, 2015

      Sally

      Thank you for that reply, so what I am understanding, is if I make a withdrawal fro an ATM in Bali, there will be a currency exchange cost.

      Cheers

      Stuart

    • Staff
      Sally | October 27, 2015

      Hi Stuart,

      No worries, always happy to help.

      Yes, that’s correct. As Indonesian Rupiah isn’t one of the available supported currencies, the Australian Dollars you have loaded on your Global Currency Card will need to be converted to the local currency when making transactions (whether purchases or withdrawals) in Bali. So this will incur the currency conversion fee.

      I hope this has helped cleared that up.

      Cheers,

      Sally

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