Reviewed: Velocity Global Wallet™

Posted August 5th, 2013 and last modified October 20th, 2014

The new Velocity Global Wallet™ allows you to combine your Velocity membership card with a convenient prepaid Visa card. This lets you earn points every time you use your card to pay for purchases.

You’re able to load multiple foreign currencies onto your card, which makes it much easier to access cash while you’re travelling overseas. Your card can be used to withdraw cash from local ATMs in the local currency or to pay for purchases using that currency. This can save you plenty of money in foreign transaction fees, making it easier to keep your holiday spending under control.

Product NameVelocity Global Wallet Card
Available CurrenciesAUD, CAD, EUR, GBP, HKD, JPY, NZD, SGD, THB, USD
ATM Withdrawal FeeAUD 0.00, CAD 2.95, EUR 2.00, GBP 2.00, HKD 20.00, JPY 200, NZD 2.95, SGD 2.95, THB 75, USD 2.95, Other than above: AUD 2.95
Reload Fee$1
Currency Conversion Fee3%
Initial Load Fee$1
Multiple Currencies on One CardYes
Maximum Load Amount$25,000
  • Choose from US Dollar, Euro, Great British Pound, New Zealand Dollar, Hong Kong Dollar, Canadian Dollar, Singapore Dollar and Japanese Yen
  • Locked-in exchange rates for multiple currencies and low and transparent fees
  • Ability to load money and convert currencies 24/7 on the secure customer portal
  • Ability to load money and convert currencies 24/7 on the secure customer portal.
  • Accepted electronically – at over 29 million locations worldwide, across more than 60 countries.

As the Velocity Global Wallet™ is a prepaid Visa card, the money you spend comes from your own funds. You simply deposit cash into your account and then use your card the same way you normally would. The benefit here is that you’re not using credit or accumulating any debt when you pay for purchases.

You don’t have to worry about paying any monthly account fees or annual card fees with the Global Wallet™ prepaid Visa card, so you’re keeping your costs to a minimum already. And you have the advantage of converting Australian dollars into a variety of foreign currencies when it suits you. This lets you benefit by locking in the exchange rate and avoid getting caught if rates change during your travels.

Keep Your Money Secure

When you use a Velocity Global Wallet™ prepaid Visa card to pay for purchases while you’re travelling, you have the ideal way to keep your money secure. Your account is not linked to your regular bank account, so there’s no way to risk your own cash in your bank accounts if your card is stolen or lost.

Velocity Global Wallet™ also gives you the option of applying for a Virtual Global Wallet™. This gives you an added level of security for your money, as you can pay for purchases online with the funds from your Global Wallet™ account, but you don’t need to enter an actual card number into the online payment processing page. This helps to protect your account from fraudulent usage when you’re shopping online.



Activating Your New Card

Your Velocity Global Wallet™ card won’t work until after you’ve activated it. You will need to log into the Global Wallet™ Account Centre online to do this. Your username will be exactly the same as your regular Velocity membership number, so keep this handy before you begin the activation process.

Once you’ve entered your Velocity membership number, you’ll be asked to verify your identity and choose a password and a PIN.

Activating your Velocity Global Wallet™

Navigating Your Global Wallet™ Account Centre

Once you’ve logged into your secure online Global Wallet™ account, you will be able to view your account balances. Your transaction history is also visible from your account centre, so you can see any payments you’ve made previously in various currencies or any amounts you’ve loaded onto your card.

If you haven’t loaded any funds onto your account yet, you’ll find the relevant BPAY or POLi payment information inside your Global Wallet™ Account Centre. You can use those details to log into your regular transaction account and transfer money into your card.

Did you know?

POLi is an online payment facility where you can pay anyone through an internet banking payment from a customer’s bank account to a merchant. It’s a good alternative  for people who don’t have credit cards, or for those who do already own one but are uncomfortable sharing their credit card details online.



You'll also be able to exchange any Australian dollars you've deposited into your account into other currencies, or change any other currencies you have back into any other foreign currency you think you may need during your travels.

If you need to change your password or your PIN, you can do this by logging into the Global Wallet™ account as well.

Using Your Velocity Global Wallet™ Card

When you’re making a purchase at a retail outlet or withdrawing cash from an ATM, select the ‘Credit’ option to complete your purchase. The money you spend comes out of the cash you pre-loaded into your account.

If you’re spending an amount that is smaller than $100 you can choose to use the Visa payWave function for convenience. You simply tap your card to the point-of-sale outlet and your payment is verified automatically.

  • Managing Your Money via Mobile

    If you prefer to manage your account on your mobile phone or smartphone while you travel, you can download the Velocity Global Wallet™ app onto your phone. This is available from iTunes for Apple phones or from Google Play for those with Android-based phones.

    The App is a convenient way to view your transaction history and keep track of your account balances in each currency on the go. You can even use the app to transfer money between different currency wallets if you need more while you’re out shopping.



How to Load Money Onto Your Card

Once you’ve activated your card, you’re able to load your own money into the Global Wallet™ account.
This can be done by:

  • BPAY from your regular bank account
  • or via POLi.

The money you transfer in from your normal transaction account will already be in Australian dollars. After you’ve transferred the amount of money you want, you need to log into your Global Wallet™ account and nominate which other currencies you want to convert your cash over to - As long as you leave at least some of your funds in Aussie dollars, you’re able to nominate to exchange your Australian dollars over to another four currencies.

Remember, a load fee applies every time you load cash into your account. This is a flat fee of $1 per load transaction, so add up how much you think you’ll need during your trip before you make your transaction. This will minimise the amount you pay in fees overall.

You can then use your Velocity Global Wallet™ card to pay for purchases at any retail outlet or ATM or merchant where the Visa symbol is displayed. This gives you millions of different places you can use your card and know your payments are covered.This is practical way to lock in your conversion rates before you leave home. You also have the benefit of avoiding any fluctuations in the foreign currency exchange pricing while you’re travelling.

Available Currencies

Your Velocity Global Wallet™ account can support ten different currencies. However, your account is limited to only five at a time and one of those must remain Australian dollars.

At this time the foreign currency wallet types you can use are as follows:

  • Australian Dollars (AUD)
  • US Dollars (USD)
  • Canadian Dollars (CAD)
  • New Zealand Dollars (NZD)
  • Euros (EUR)
  • British Pounds (GBP)
  • Hong Kong Dollars (HKD)
  • Japanese Yen (JPY)
  • Singapore Dollars (SGD)
  • Thai Baht (THB)

Spending Money in Foreign Currencies

The account will automatically deduct funds in whatever currency you’re spending first. So if you make a purchase in US dollars and you have Australian dollars, US dollars and Euros in your account, the US dollar balance will be debited first.

If you don’t have sufficient funds in US dollars to complete that purchase, the account will automatically debit another currency from another wallet to cover the shortfall. Keep in mind that you will incur foreign currency exchange fees for these transactions, so it pays to ensure you have enough money in the right currency before you complete your purchase.

If you happen to be travelling in a location that accepts dual currency payments, your Global Wallet™ will deduct whichever currency you have available in your account. So, if you don’t have Cambodian Riel available, your account will automatically debit the equivalent amount in Australian dollars, plus a foreign currency exchange fee on top.

Purchases in foreign currency

This can happen in such locations as Cambodia where you’re able to use US dollars or Cambodian Riel to pay for purchases. As the Cambodian Riel isn’t one of the supported currencies on your card, you could find that your transaction is processed in any other currency you have available and converted to the foreign currency being charged. This will attract a 3% foreign exchange fee(of the Australian dollar amount of the transaction) and you’ll be paying whatever exchange rate is current at that time through that provider, which may not be as attractive as you could receive elsewhere. To avoid these types of additional costs, always check what currency is being charged by the merchant before you proceed.


Earn Velocity Points

Your Velocity points membership number is linked to your Velocity Global Wallet™ account. Every time you use your card to pay for valid purchases, you’ll be earning more points. This is a great way to boost your points balance quickly.

You’re able to earn points at the rate of 1 point per $1 spent when you pay for purchases overseas in any currency. You’ll also earn 1 point for every $2 spent on your card while in Australia.

Earning Velocity points

Travelling with Pets for More Points

If you’re travelling with pets on domestic flights with Virgin Australia, your pets could help to boost your points balance for you. It’s possible to earn up to 300 points per pet carrier you book onto your domestic flight.

Redeeming Your Velocity Points

Accumulating more Velocity Points by using your Velocity Global Wallet™ card to pay for purchases while you’re travelling is a great way to boost your balance fast. You can redeem your points for a broad range of rewards. These include plenty of domestic and international flights, as well as accommodation and car hire.

There are also plenty of other items you can redeem your points on. These include lifestyle and entertainment packages that are exclusively offered to Velocity members. You can even choose to redeem your points for shopping vouchers with more than 150 online stores.



Fees and Charges

While applying for your Velocity Global Wallet™ card is absolutely free, there are some fees and charges that may apply to your account. These include the following:

  • Load Fee $1 - This fee is charged every time you load money into your card account. You can minimize the amount you pay in fees by adding up how much you think you’ll need in the Australian dollar equivalent before you make your transaction. This lets you pay a single fee only. You can then log into your Global Wallet™ Account Centre and transfer those Aussie dollars into various other foreign currencies to suit your needs.
  • Supplementary Card $10.00 - If you request a supplementary card for your spouse to use while you’re both travelling, you will be charged a supplementary card fee of $10.
  • Inactivity Fee $1.95 - If your Global Wallet™ account remains inactive with no new funds loaded or purchases paid for from the account for 12 months, you will be charged a $1.95 inactivity fee. This fee will be charged monthly until you load money onto the account or you withdraw all funds and close the account.
  • Foreign Exchange Fee - 3% of the Australian dollar amount of the transaction - If you pay for a purchase in a foreign currency and you have insufficient funds to complete that purchase, your account will automatically deduct funds available in any other currency you have on your card to pay for what you’ve spent. This will result in a foreign exchange fee being charged. This amount is calculated at 3% of the Australian dollar equivalent transaction amount.

International ATM Fees

If you withdraw cash from an ATM while you’re overseas, you may be charged international ATM fees. These are charged at the following currency rates per transaction:

Country

Currency

Withdrawal Fee

Australia

AUD

$0 AUD

Canada

CAD

$2.95 CAD

Europe

EUR

€2.00 EUR

Britain

GBP

£2.00 GBP

Hong Kong

HKD

20.00 HKD

Japan

JPY

¥200 JPY

New Zealand

NZD

$2.95 NZD

Singapore

SGD

$2.95 SGD

Thailand

THB

75 THB

United States

USD

$2.95 USD

Keep in mind that the local ATM provider may also charge an additional service fee at the time of your transaction.


Pros and Cons

Pros

  • Ability to load money and convert currencies 24/7 on the secure customer portal.
  • Accepted electronically – at over 29 million locations worldwide, across more than 60 countries.

Cons

  • Does not offer replacement cards overseas

Applying for your Velocity Global Wallet™ Card

It only takes a few minutes to apply for your Velocity Global Wallet™ card via the secure online form. If you’re already a Velocity member, you can simply request a Global Wallet™ card by logging into your account using your membership number, where you can also obtain and read the Product Disclosure Statement.

If you’re not already a member, you will need to join the Velocity program first. You can request your Global Wallet™ card as part of joining the program.

 

Travel money card comparison

Rates last updated October 25th, 2014
Available Currencies ATM Withdrawal Fee Reload Fee Initial Load Fee
Qantas Card with Qantas Cash
Qantas Card with Qantas Cash
AUD, USD, GBP, EUR, THB, NZD, SGD, HKD, CAD, JPY, AED AUD 1.95, CAD 2.00, EUR 1.50, GBP 1.25, HKD 15.00, JPY 160, NZD 2.50, SGD 2.50, USD 1.95, THB 70.00, AED 6.50 $0 $0 Go to site More
OzForex Travel Card
OzForex Travel Card
AUD, USD, EUR, GBP, NZD, HKD, SGD, CAD, JPY AUD 2.95, CAD 2.95, EUR 2.00, GBP 2.00, HKD 15.00, JPY 210, NZD 4.25, SGD 3.50, USD 2.25 $0 $15 Go to site More
Multi Currency - Cash Passport
Multi Currency - Cash Passport
AUD, USD, EUR, GBP, NZD, THB, CAD, HKD, JPY, SGD $0 for International ATM withdrawal and 2.95% of the amount withdrawn in Australia $5 $5 Go to site More
Travelex Travel Card
Travelex Travel Card
AUD, CAD, EUR, GBP, HKD, JPY, NZD, SGD, USD Travelex does not charge an ATM withdrawal fee when you use your Travelex Multi-currency Cash Passport to withdraw currencies that are loaded on the card at overseas ATMs where MasterCard is accepted. The greater of 1.1% of the initial load / reload amount or AU$15.00 $0 Go to site More
Rates last updated October 25th, 2014
Currency Conversion Fee Monthly Inactivity Fee Multiple Currencies on One Card? Maximum Load Amount
Qantas Card with Qantas Cash
Qantas Card with Qantas Cash
3% $0 Yes $20,000 Go to site More
OzForex Travel Card
OzForex Travel Card
3% $0 Yes $25,000 Go to site More
Multi Currency - Cash Passport
Multi Currency - Cash Passport
5.95% $4 Yes $100,000 Go to site More
Travelex Travel Card
Travelex Travel Card
5.95% $ No Go to site More
Available CurrenciesAUD, CAD, EUR, GBP, HKD, JPY, NZD, SGD, THB, USD
Number of Cards Issued1
Minimum Load Amount$1
Maximum Load Amount$25,000
Maximum Annual Load Amount$25,000
24 Hour ATM Cash Withdrawal Limit$2,500
Card Issue Fee$0
Initial Load Fee$1
ATM Withdrawal FeeAUD 0.00, CAD 2.95, EUR 2.00, GBP 2.00, HKD 20.00, JPY 200, NZD 2.95, SGD 2.95, THB 75, USD 2.95, Other than above: AUD 2.95
Reload Fee$1
Monthly Inactivity Fee (after 12 months inactivity)$1.95
Balance Enquiries$0
Card Replacement Fee$0
Cross Currency Conversion Fee3%
BPay Reload fee$1
Negative Balance Fee$
Available To Temporary ResidentsNo
Was this content helpful to you? No  Yes

Ask a Question

Disclaimer: At finder.com.au we provide factual information and general advice. Before you make any decision about a product read the Product Disclosure Statement and consider your own circumstances to decide whether it is appropriate for you.
Rates and fees mentioned in comments are correct at the time of publication.
By submitting this question you agree to receive follow up emails related to finder.com.au and to create a user account where further replies to your questions will be sent.

182 Responses to Reviewed: Velocity Global Wallet™

  1. Default Gravatar
    Nik | September 16, 2014

    Why are you only allowed to add $1000 to your card at a time?

    • Default Gravatar
      Nik | September 16, 2014

      it’s ok, i found that if you do it through bpay you can load more but when doing it through poli it can only be $1000

  2. Default Gravatar
    PS | September 10, 2014

    Hi There,

    is there a contact number for Australia that i could call your team on?

    Cheers,
    PS

    • Staff
      Shirley | September 12, 2014

      Hello PS,

      Thanks for your question.

      Please check your inbox for Velocity’s contact number.

      Cheers,
      Shirley

  3. Default Gravatar
    cass | August 31, 2014

    how do I transfer my velocity aud $ to my bank account how do I do this?

    • Staff
      Shirley | September 1, 2014

      Hi Cass,

      Thanks for your question.

      Please request this through the official Velocity website or by getting in touch with Velocity. Please note a fee may apply.

      Cheers,
      Shirley

  4. Default Gravatar
    Sandra | August 25, 2014

    I am travelling to Vietnam, Cambodia & Laos and would like to know what the best currency is to load onto my travel card.

    • Staff
      Elizabeth | August 25, 2014

      Hi Sandra,

      Thanks for your question.

      We have a travel money page that takes you through the best way to take money to South East Asia and the currencies that are accepted there. Generally speaking, US Dollars are accepted in all three of these locations, although you also have the option of using Thai Baht in Laos.

      Hope this has helped.

      Thanks,

      Elizabeth

  5. Default Gravatar
    Jasmine | August 21, 2014

    Hi,

    I ordered my velocity card/global wallet card over 2 weeks ago. I got to America next week. Is there any chance I will be receiving it any time before that?

    Thanks

    • Staff
      Elizabeth | August 21, 2014

      Hi Jasmine,

      Thanks for your question.

      On the Velocity website it says it can take up to two weeks to receive your card, so if you haven’t received it yet it may be best to get in contact with Velocity directly to check on the status of your card.

      Thanks,

      Elizabeth

  6. Default Gravatar
    Chelsea | August 5, 2014

    Hi :)

    I have been using my Velocity global wallet card to make purchases in Australia over the last month (at retail outlets like Big W, woolworths etc). I’ve just received my monthly account statement and it hasn’t added any extra points to my account yet. Does it take several weeks or am I missing something?

    Thanks

    • Staff
      Shirley | August 5, 2014

      Hi Chelsea,

      On the Velocity website it says it could take up 12 weeks for the points to be credited to your account. After about 8 weeks, if it still hasn’t appeared, I would contact the Velocity call centre to enquire about this.

      Cheers,
      Shirley

  7. Default Gravatar
    Eva | July 24, 2014

    How do I get virtual wallet as I want to buy online

    • Staff
      Elizabeth | July 25, 2014

      Hi Eva,

      Thanks for your question.

      To get a Velocity Global Wallet you first have to sign up to the Velocity program. Once you do this, you can request to receive a Global Wallet card when you join. I’ve emailed the link where you can join the program.

      Thanks,

      Elizabeth

  8. Default Gravatar
    Jenny | July 22, 2014

    After a holiday can I get money back from my global wallet, If yes, how do I do this

    • Staff
      Shirley | July 23, 2014

      Hi Jenny,

      Thanks for your question.

      Please refer to my response to Sonya below.

      Cheers,
      Shirley

  9. Default Gravatar
    | July 21, 2014

    Which ATM in Australia is free of withdrawal fees on the Velocity card?

    • Staff
      Shirley | July 22, 2014

      Hi Claude,

      Thanks for your question.

      To our knowledge there aren’t any ATMs that don’t charge a fee for withdrawals from your Velocity Card.

      Cheers,
      Shirley

  10. Default Gravatar
    Murray | July 20, 2014

    hi,
    I have activated my card, loaded 2 wallets with Pounds & Euros, also got a virtual card for online purchases but this has failed when trying to use it, the call center says the card is fine & everything ok but I’m worried when I travel to the UK in 5 days I will not be able to use this card which has all my funds on it

    • Staff
      Shirley | July 21, 2014

      Hi Murray,

      Thanks for your question.

      If the customer service team at Velocity have said everything is okay, then it’s likely that the card is working.

      Perhaps you would like to try make a purchase with it in Australia before you leave, just to make sure it’s working.

      Cheers,
      Shirley

  11. Default Gravatar
    Paul | July 16, 2014

    If loading money onto a particular wallet eg yen for japan, the amount of yen is based on the exchange rate on that day …is that correct?
    And it’s a $1 fee per load of funds ?
    How can I find out what currency exchange rate they use? For the Velocity Global Wallet card
    Thanks
    Thanks

    • Staff
      Shirley | July 16, 2014

      Hi Paul,

      Thanks for your question.

      The applicable exchange rate depends on when you transfer your money across to a different wallet.

      To view up to date exchange rates, please log into your Global Wallet Account Centre and choose “manage wallets”.

      There is no load fee for this product.

      Cheers,
      Shirley

  12. Default Gravatar
    H. | July 11, 2014

    Hi. I want to know if you can transfer funds between two different global wallets. If you can, how long do the funds take to appear and if you could tell me how to do this.

    • Staff
      Shirley | July 14, 2014

      Hi H.Wilson,

      Thanks for your question.

      Yes – on the Velocity Global Wallet it states that, “you can do this by using the ‘Send Money’ feature located in your Global Wallet Account Centre. You are able to transfer funds instantaneously from your Global Wallet to another person’s Global Wallet.”

      Cheers,
      Shirley

  13. Default Gravatar
    Andrew | July 10, 2014

    Is there any bank ATM in Australia that does not charge a fee to use the global wallet… i.e. are they affiliated with NAB, CBA, etc?

    So far, every ATM I’ve used, the ATM has charged a fee (I know global wallet haven’t charged it).

    Which ATM’s should I look out for, for a fee free withdrawal in Australia?

    • Staff
      Shirley | July 11, 2014

      Hi Andrew,

      Thanks for your question.

      Unfortunately I can’t find any ATM alliances that Velocity Global Wallet may have – might be worth giving a call to their team to enquire about this.

      Cheers,
      Shirley

  14. Default Gravatar
    Valerie | July 3, 2014

    How can I pay my Visa card

    • Staff
      Shirley | July 4, 2014

      Hi Valerie,

      Thanks for your question.

      On the Global Wallet it states that, “Once your card has been activated, you can use BPAY or POLi to load Australian Dollars to your Global Wallet, which you can then transfer in to four other foreign currencies of choice. You can find details for BPAY and POLi in your Global Wallet Account Centre.”

      Cheers,
      Shirley

  15. Default Gravatar
    Richard | June 27, 2014

    I’m flying out next Friday. If I apply today on-line, will the physical card get to me in time? Thanks, Richard

    • Staff
      Shirley | June 27, 2014

      Hi Richard,

      Thanks for your question.

      On the Velocity website it states that, “The Global Wallet® functionality on your new membership card will remain inactive until you choose to activate it. Once activated, it will work as reloadable Visa Prepaid card allowing you to load your own money and store it in multiple foreign currencies. When you decide to activate Global Wallet® on your membership card, simply visit the Global Wallet® Account Centre and follow the activation process. Your username will be your Velocity membership number, and you will need to verify your identity and set up a password and PIN in order to begin using your card.”

      If you’re not a Velocity member currently, it takes up to 2 weeks to receive your membership card though this timeframe can’t be guaranteed.

      Cheers,
      Shirley

  16. Default Gravatar
    Jenny | June 26, 2014

    Is there a fee payable when transferring A$ Already loaded, to other currencies ?

    • Staff
      Shirley | June 27, 2014

      Hi Jenny,

      Thanks for your question.

      There’s no fee for converting AUD into a currency supported by the Global Wallet, but they will be subject to exchange rates.

      Cheers,
      Shirley

  17. Default Gravatar
    alan | June 25, 2014

    So every transaction incurs a 3% charge even if you are using the correct currency

    • Staff
      Elizabeth | June 26, 2014

      Hi Alan,

      Thanks for your question.

      You are only charged 3% when you make a purchase in a certain currency and you have insufficient funds, meaning funds from another currency have to be used.

      Hope this has helped.

      Thanks,

      Elizabeth

  18. Default Gravatar
    Debbie | June 23, 2014

    I was trying to do a BPAy transfer and kept getting this is not the reference number..used the 16 numbers on the front of the card & then tried membership number but both would not work, what should the reference number be. The biller code used was 214932….Thanks Debbie

    • Staff
      Shirley | June 24, 2014

      Hi Debbie,

      Thanks for your question.

      To load money into your Global Wallet, please head to the Global Wallet Account Centre and select ‘Add Money’. Please also ensure that you have activated the card.

      If there still seems to be issues, please contact the customer service team at Velocity.

      Cheers,
      Shirley

  19. Default Gravatar
    Shantelle | June 21, 2014

    How long dose it take to transfer money from my “everyday” account to my GlobalWallet, in Aust and overseas? Thanks

    • Staff
      Shirley | June 23, 2014

      Hi Shantelle,

      Thanks for your question.

      Please allow up to 3-5 business days for the funds to appear in your account.

      Cheers,
      Shirley

  20. Default Gravatar
    georgia | June 17, 2014

    i have applied for and received my global wallet ~ how do i add money to it and do i have to nominate in which currency each amount is for or can i just put a sum on the card and it automatically transfers to whatever currency is required?

    • Staff
      Elizabeth | June 17, 2014

      Hi Georgia,

      Thanks for your question.

      Once you activate your Velocity Global Wallet card you can load Australian Dollars onto your card using BPAY or POLi via your Online Account Centre. From there you can transfer your money into other currencies, with up to five separate currencies being able to be held on your card at the one time.

      If you make a purchase and you only have Australian Dollars on the card, or have not transferred your money into the currency you’re trying to make the transaction in, the transaction will still go through (as long as the currency is supported) but you will be charged a foreign currency conversion fee.

      I hope this has helped.

      Thanks,

      Elizabeth

  21. Default Gravatar
    Dave | June 15, 2014

    Hi, what is the maximum spend on the card. For example, can I purchase my car on the debit card if I transfer enough funds. Also is there a merchant fee on the card for the retailer?

    • Staff
      Elizabeth | June 16, 2014

      Hi Dave,

      Thanks for your question.

      There is no limit to the maximum spend on the card, however there is a maximum upload limit of $25,000, but you can apply to have this increased. There may also be a fee charged by the retailer for the transaction so you will need to check this before you use the card.

      Hope this has helped.

      Thanks,

      Elizabeth

  22. Default Gravatar
    Eloise | June 10, 2014

    Hello,

    I have a velocity card but am travelling to Sri Lanka soon. The local currency is not one of the 10 available with this account. Will I still be able to withdraw money? Or will my card not work in Sri Lanka?

    Thanks

    • Staff
      Shirley | June 10, 2014

      Hi Eloise,

      Thanks for your question.

      You can still use the card in Sri Lanka, but a currency conversion fee may be charged to convert your funds into the local currency.

      Cheers,
      Shirley

  23. Default Gravatar
    Sonya | June 3, 2014

    When I return from overseas, and have money remaining in my Global Wallet Card, how do I transfer this money back into my Bank Account and consequently close my GW Account. Will the funds be transferred immediately or will there be a waiting period.

    • Staff
      Shirley | June 4, 2014

      Hi Sonya,

      Thanks for your question.

      In the Product Disclosure Statements it says that “Unless we have alternative instructions from you in a completed funds redemption form, we may pay the Available Balance by sending a cheque payable to you for the amount of the Available Balance to you at any residential, address or postal address that we have on file for you. We will not have any obligation to make any further efforts to find you to pay the Available Balance to you.”

      It’s up to you how you would like the funds redeemed to you.

      Cheers,
      Shirley

    • Default Gravatar
      Sonya | June 4, 2014

      Can you put the unused funds directly into my bank account or does it have to be a cheque?

    • Staff
      Shirley | June 6, 2014

      Hi Sonya,

      Thanks for your question.

      Yes you can advise Virgin Money to do this for you, but you’ll need to do it in writing.

      Cheers,
      Shirley

  24. Default Gravatar
    Ken | June 3, 2014

    What happens to unused balances in foreign currency

    • Staff
      Shirley | June 4, 2014

      Hi Ken,

      Thanks for your question.

      You can redeem these funds for free in AUD, but they will be subject to the exchange rates at the time. For more information, please refer to the PDS.

      Cheers,
      Shirley

  25. Default Gravatar
    Martin | May 30, 2014

    Hi,

    Is there a maximum daily spend on the card? I dont mean ATM withdrawals (which i see is $2500 as per the post below) – i mean in-store purchases or even internet purchaes.

    • Staff
      Shirley | June 2, 2014

      Hi Martin,

      Thanks for your question.

      While there is no maximum spending limit, there is a maximum balance of $25,000 with this account.

      However, Virgin may agree to increase this limit if you request this.

      Cheers,
      Shirley

  26. Default Gravatar
    bryan | May 20, 2014

    Hi Is there an annual fee for velocity global wallet card also any account closing fee
    Thanks Bryan

    • Staff
      Shirley | May 21, 2014

      Hi Bryan,

      Thanks for your question.

      There’s no annual fee with the Velocity Global Wallet, but there are fees for reloading and international ATM fees.

      There’s no closing fee for this account, but there is an inactivity fee (applicable each month after twelve consecutive calendar months with no transaction activity).

      There

  27. Default Gravatar
    Craig | May 18, 2014

    Will other currencies be added, in particular the Philippine peso?

    • Staff
      Elizabeth | May 19, 2014

      Hi Craig,

      Thanks for your question, although it may be better directed at Virgin directly. They may choose to add another currency, such as the peso, to the card in the future, but currently there are only the ten currencies supported.

      Thanks,

      Elizabeth

  28. Default Gravatar
    ya1980 | May 16, 2014

    Can I load the card then use it to pay my tax bill with the ATO?

    • Default Gravatar
      ya1980 | May 16, 2014

      …and would that count for velocity points?

    • Staff
      Elizabeth | May 19, 2014

      Hi YA 1980,

      Thanks for your question.

      The card is essentially a prepaid Visa card, and so can be used to pay for anything where Visa is accepted as payment. While you might be able to pay your tax bill with this card, keep in mind it isn’t meant to be used for this purpose. You should also think about the limit on this card, and the lower earn rate for transactions in Australia as compared to overseas transactions.

      Hope this has helped.

      Thanks,

      Elizabeth

  29. Default Gravatar
    Timothy | May 6, 2014

    How do I activate my velocity frequent flyer prepaid card that I received in the mail please.

    • Staff
      Elizabeth | May 6, 2014

      Hi Timothy,

      Thanks for your question.

      You can activate your Velocity Global Wallet by heading over to the Velocity Global Wallet website and select ‘Activate my Global Wallet’. You can also read the section on this page above titled ‘Activating your new card’.

      Hope this has helped.

      Thanks,

      Elizabeth

  30. Default Gravatar
    Amanda | May 1, 2014

    To withdraw funds from an ATM from my global wallet do I select savings or credit?

    • Staff
      Shirley | May 2, 2014

      Hi Amanda,

      Thanks for your question.

      To make an ATM withdrawal or a purchase using your Global Wallet, please press the ‘Credit’ button.

      Cheers,
      Shirley

    • Default Gravatar
      ralph | July 4, 2014

      I am going to the usa soon.Do I need to use my pin number in the atm to get cash can I use any atm in the usa?

    • Staff
      Shirley | July 7, 2014

      Hi Ralph,

      Thanks for your question.

      You’ll need to use your PIN number to withdraw cash from an ATM. You can use any ATM that displays the VISA symbol.

      Cheers,
      Shirley

  31. Default Gravatar
    Russ | May 1, 2014

    Where can we locate currency rates for the Global Wallet

    • Staff
      Shirley | May 2, 2014

      Hi Russ,

      Thanks for your question.

      Please see my response to David below, to view up to date exchange rates for your Global Wallet, please login to your account centre and select ‘Manage Wallets’.

      Cheers,
      Shirley

  32. Default Gravatar
    Debra | April 29, 2014

    Hi, all reviews have said to have a back up card. I am guessing that also applies to Global wallet, but can I link mine and my husband’s. Off to USA with kids so also trying to decide which credit card. Have never had one before. Kids plan to buy alot of lego! Cheers Deb

  33. Default Gravatar
    Bianca | April 24, 2014

    I know I’m supposed to log in to my global wallet account to get a supplementary card, but I can’t figure out what to do from there. Çan you please tell me exactly what to click to get there? I have tried a billion options and can’t get there. Thanks. Also how long does it take for me to receive my supplementary card?

    • Staff
      Shirley | April 30, 2014

      Hi Bianca,

      Thanks for your question.

      Unfortunately we can’t tell you exactly where to click to get a supplementary card because we don’t have access to the Global Wallet account centre. Please contact the Global Wallet customer service centre directly and they should be able to help you. In terms of receiving your supplementary card, some reviews have noted that it takes up to a month to arrive.

      Cheers,
      Shirley

  34. Default Gravatar
    | April 21, 2014

    Hi we are travelling to Europe Croatia and i was wondering what card is best ??? i have a 28 deg for purchases and ING orange debit and i have a global wallet card but i have not activated, and my wife has a citi bank debit card . We are going to Croatia and the currency for croatia is Kuna but they all trade with Euro.Should we load global card or just use the orange ING ?? Not really concerned regarding the points as we do not travel enough .Also 2 day stop over in Singapore
    The main concern is exchange rate or will it be the same as both cards are by Visa. My kids are applying for the orange cards so would it be better to load just one ING orange card .

    thank you
    George

    • Staff
      Marc | April 22, 2014

      Hi George,
      thanks for the question.

      The best card for you will depend on how you’re going to spend, i.e if you’ll be making large numbers of cash withdrawals or predominately using your card for purchases. Each of the cards you’ve mentioned have different strengths and weaknesses for travelling, so you’ll need to compare each of them before embarking on your trip. When I travelled to Croatia last year some larger retailers accepted Euro but the vast majority required Kuna, so keep this in mind. The exchange rate for the Citibank Plus is the Visa rate, as is the Orange Everyday account. The 28 Degrees MasterCard uses the MasterCard exchange rate, so be sure to factor this into your comparison.

      I hope this helps,
      Marc.

    • Default Gravatar
      | April 22, 2014

      Thanks Marc
      Also I for got to ask you regarding withdrawals , will you have the facility for euro and kuna and the time was kuna ex better than the euro? It’s still a bit confusing as you said one out does the other. If they are both visa won’t it be just the ATM fees. I thin ing is $ 2.50 at all ATMs and the citi is 3% so really are we just talking about minimal fees and does global card has it’s own ex rate

      Cheers
      George

    • Staff
      Marc | April 23, 2014

      Hi George,
      thanks for the reply!

      You can still withdraw Kuna using the Global Wallet, but it’ll be converted from the first available currency in your currency order. It’ll also come with a charge in Kuna approximately equivalent to the 1.50 Euro charge for withdrawing funds.

      ALso keep in mind that if you use the Global Wallet to spend in Kuna you’ll have to pay the foreign currency conversion of 3%, as it’s not a currency which is supported on the card. The funds you’ve placed on your card will be converted to Kuna as mentioned above, so you’ll also get the exchange rate of the day offered by Velocity, which may or may not be favourable to you.

      The ING Direct Orange Everyday will charge a foreign currency conversion fee of 2.5% of the transaction amount, plus $2.50 for any international ATM withdrawals.

      The Citibank Plus Debit Card which you mentioned doesn’t charge ATM fees or a foreign currency conversion fee regardless of what currency is being spent.

      And, yes as you mentioned, the Global Wallet has it’s own exchange rate which is only viewable if you open an account.

      I hope this helps George!

      Regards,
      Marc.

    • Default Gravatar
      | April 23, 2014

      Hi Marc
      thanks mate you have been great wish we had more people like you

      cheers George

    • Staff
      Marc | April 24, 2014

      Not a problem George, anytime!

  35. Default Gravatar
    David | April 16, 2014

    How do i find out what the conversion rates are that will be used given that these are usually lower then the current exchange rate?

    • Staff
      Shirley | April 16, 2014

      Hi David,

      Thanks for your question.

      To view up to date exchange rates for your Global Wallet, please login to your account centre and select ‘Manage Wallets’.

      Cheers,
      Shirley

  36. Default Gravatar
    Sara | April 15, 2014

    What is the maximum daily ATM withdrawal with the velocity travel card?

    • Staff
      Marc | April 16, 2014

      Hi Sara,
      thanks for the question.

      You can withdraw a maximum of $2,500 from this card per day.

      I hope this helps,
      Marc.

  37. Default Gravatar
    | April 15, 2014

    What is the number used to transfer money via BPAY? Tthanks

    • Staff
      Marc | April 15, 2014

      Hi Corky,
      thanks for the question.

      The number you need to use when transferring money is uniquely generated each time you login to your Global Wallet Account, so to find out the number you need to do login to your account.

      I hope this helps,
      Marc.

    • Default Gravatar
      | April 15, 2014

      I probably should have said how do I put money into mmy global velocity account from my own bank account. I know I need to use the 16 digit number on the card but also need 1 6 digit BSB I think?

    • Staff
      Marc | April 15, 2014

      Hi Corky,
      thanks for the reply.

      When you log into your Global Wallet Account online go to the ‘Global Wallet Account’ tab on the left. Then click on the ‘Add Money’ tab. Here you’ll be presented with two options: load through BPAY or load through POLi. Selecting the BPAY option will show you what biller code and BPAY reference number to use.

      Then go to your bank account and send the funds to these numbers.

      I hope this helps,
      Marc.

    • Default Gravatar
      | April 18, 2014

      Sorry still have problems, followed instructions and my bank is saying the customer reference number is incorrect, any ideas? thanks

    • Staff
      Marc | April 22, 2014

      Hi Corky,
      thanks for the reply.

      I’d suggest contacting Global Wallet directly to find out more about this issue.

      Sorry I couldn’t be of more help,
      Marc.

  38. Default Gravatar
    Joy | April 15, 2014

    How do I change my PIN number for use in ATMs

    • Staff
      Marc | April 15, 2014

      Hi Joy,
      thanks for the question.

      You can change your Velocity Global Wallet PIN by logging onto your Global Wallet account, going to the ‘Manage Cards’ section, and clicking on the ‘Reset Global Wallet Card PIN’ button.

      I hope this helps,
      Marc.

    • Default Gravatar
      Joy | April 15, 2014

      Hi Marc,
      How easy was that! Thanks for your help.

    • Staff
      Marc | April 16, 2014

      Hi Joy,
      Not a problem!

      Cheers,
      Marc.

  39. Default Gravatar
    | March 26, 2014

    I have just loaded my global wallet with $12000.00 today. I want to change Aussie dollars into Euros on my global wallet, what is the exchange rate you give me

    • Staff
      Marc | March 27, 2014

      Hi Dianne,
      thanks for the question.

      The exchange rate you’ll receive can be found in the Global Wallet account centre when you convert your currencies.

      I hope this helps,
      Marc.

  40. Default Gravatar
    Ray | March 26, 2014

    Hi,
    I want to add a supplementary card but can’t find where I do it. Can you help please? I could have/should have done it at activation.

    • Staff
      Marc | March 26, 2014

      Hi Ray,
      thanks for the question.

      You can request a supplementary card by logging online and visiting the Global Wallet Account Centre. There’s a fee of $10 for this card and they last up to five years.

      Cheers,
      Marc.

  41. Default Gravatar
    leon | March 13, 2014

    how to activate

    • Staff
      Marc | March 14, 2014

      Hi Leon,
      thanks for the question.

      You can activate the Global Wallet card by logging on to the Global Wallet website and following the activation process. You’ll need to provide some identification as part of the process.

      Cheers,
      Marc.

  42. Default Gravatar
    annika | March 12, 2014

    Heya,

    I am wondering if I have AUD loaded on my card and am in Malaysia (a currency wallet that is not provided by this card) and make an ATM withdrawl, what type of exchange rate will I be looking at? Is it a mid rate or would it be more beneficial to change money before I go?

    Thanks

    • Staff
      Shirley | March 12, 2014

      Hi Annika,

      Thanks for your comment.

      Unfortunately this is very hard to say as exchange rates change all the time. It might be a good idea to have a look at up-to-date exchange rates from Velocity, by loging in to your Global Wallet™ Account Centre and select “Manage Wallets”.

      You can then have a look at the exchange rates being offered at physical exchange centres to see which one is more competitive.

      Cheers,
      Shirley

    • Default Gravatar
      Noel | March 22, 2014

      I have loaded $1000 and is shown in Australian Wallet. How do I transfer a selected amount into other currency wallets?

      Also if in Europe and I have monies in various wallets, how does the card know to deduct from the Euro Wallet?

    • Staff
      Marc | March 24, 2014

      Hi Noel,
      thanks for the question.

      To move funds from one currency to another you have to select ‘Manage Wallets’ in the Global Wallet Account Centre. The card will automatically use the required currency if it’s available on your card, and will take funds from the next available currency if there’s not enough.

      I hope this helps,
      Marc.

  43. Default Gravatar
    george | March 9, 2014

    i have been using velocity global wallet every time i purchase something since January 2014 – i still have 0 points???

    • Staff
      Elizabeth | March 10, 2014

      Hi George,

      Thanks for the comment.

      The time it takes for Velocity Awards points to appear in your account may vary, but it would be best to contact Velocity directly to verify this.

      Hope this has helped.

      Elizabeth

  44. Default Gravatar
    Dianne | March 7, 2014

    We are about to activate and load our global wallet with $12000.00 Australian dollars. We will be converting $11000.00 Australian dollars into Euros. Is there a fee for that transaction. And what is the current conversion rate?

    • Staff
      Shirley | March 7, 2014

      Hi Dianne,

      Thanks for your comment.

      There’s a loading fee which is explained in the article under the ‘fees and charges’ heading.

      The foreign exchange rate will be determined by Cuscal at the time of transfer. To have a look at up-to-date exchange rates, log in to your Global Wallet™ Account Centre and select “Manage Wallets”.

      Cheers,
      Shirley

  45. Default Gravatar
    Glen | February 20, 2014

    I will be traveling to a few countrys that are not on the available currencies list.
    Since there is 3% currency conversion fee will the money be transfered from other currencies I have loaded on the card and converted to the currency of that country at the exchange rate of that day plus 3% on top of the amount withdrawn?

    • Staff
      Marc | February 20, 2014

      Hi Glen,
      thanks for the question.

      This is correct, you’ll pay 3% of the Australian dollar amount of each transaction, and the exchange rate of the day will be used.

      Cheers,
      Marc.

  46. Default Gravatar
    Ben | February 19, 2014

    How long does it take for fund to transfer between currencies?

    • Staff
      Marc | February 20, 2014

      Hi Ben
      thanks for the question.

      Funds should take two to three days to transfer. If your funds haven’t reached your account in this time please contact the Velocity Global Wallet program for more information.

      Cheers,
      Marc.

  47. Default Gravatar
    Karen | February 14, 2014

    Going to morocco and Spain – euro good for Spain but as there is no allowance for the morocco MAD – am I best to load card in euro for Spain and leave Aussie dollar for morocco? ( which means a currency conversion from aus – MAD Or should I load the card with just euro and then convert spend in morrocco from euro to MAD?
    Spending 2 weeks in each country
    Thanks

    • Staff
      Marc | February 17, 2014

      Hi Karen,
      thanks for the question.

      Generally speaking, it could be better to spend in AUD and have it converted to MAD rather than specifically changing AUD for EUR. This is because you’ll have to convert your currency from AUD to EUR and then into MAD, which might see more of your funds lost in currency conversion rather than a straight AUD to MAD conversion.

      I hope this helps,
      Marc.

  48. Default Gravatar
    David | February 14, 2014

    Deposited money in my acc how can I check my balance

    • Staff
      Marc | February 14, 2014

      Hi David,
      thanks for the question.

      You can check your account balance by logging onto the Global Wallet website, by using the Global Wallet app, or by using an ATM.

      I hope this helps,
      Marc.

  49. Default Gravatar
    Stephen | February 10, 2014

    What is the BPay number please

    • Staff
      Marc | February 11, 2014

      Hi Stephen,
      thanks for the question.

      The BPAY number is unique and generated each time you log onto your global wallet account. Once you log in and select a BPAY load up your number should be presented.

      Cheers,
      Marc.

  50. Default Gravatar
    Jacqui | February 9, 2014

    You may want to mention that the velocity global wallet isn’t actually guaranteed to work everywhere visa is accepted, like in Japan, which is what happened to me when I was let stranded there with no access to my money for 2 weeks. They tell me they will be putting this info on their website but are yet to do so. I would hate for anyone else to have an experience like I did.

  51. Default Gravatar
    Ariel | January 31, 2014

    Argen, Peso , Uru. Peso is that available on the Veocity W card

    • Staff
      Shirley | February 3, 2014

      Hi Ariel.

      Thanks for your comment.

      Please check the ‘available currencies’ section above this page. Peso is not available on the Velocity Global Wallet.

      Cheers,
      Shirley

  52. Default Gravatar
    tjacks | January 30, 2014

    The focus of these comparisons is always the fees but never the actual Forex rates used by each. I understand these fluctuate but some providers regularly give better rates than others when just doing normal Forex transactions. Do you have any comparisons on this?

  53. Default Gravatar
    John | January 16, 2014

    Please define “valid” purchases for reward points.
    Are statements prepared for account holders on a monthly or other regular basis?

    • Staff
      Marc | January 17, 2014

      Hi John,
      thanks for the question.

      Valid purchases include everything except:

      -cash withdrawals from ATMs
      -fees and charges
      -account adjustments
      -reversed transactions
      -quasi cash transactions (this is a fancy way of saying transactions such as buying foreign currency using your card)

      Statements are prepared monthly and are sent via email.

      I hope this helps,
      Marc.

  54. Default Gravatar
    JohnM | January 16, 2014

    My wife and I are recent Velocity members – each with a card.If I activate Global Wallet and deposit funds can my wife be linked to the same funds through her card. If not then can I transfer funds from my wallet to hers?

    • Staff
      Marc | January 17, 2014

      Hello JohnM,
      thanks for the question.

      Unfortunately each card is a separate card account. You can use the ‘send money’ feature which you can find in the Global Wallet Account Centre. This will happen instantly when transferring between two Global Wallet accounts.

      I hope this helps,
      Marc.

    • Default Gravatar
      JohnM | January 20, 2014

      Thanks for your answer Marc. Is there a charge for the ‘send money’ feature?

      Rgds
      John

    • Staff
      Shirley | January 20, 2014

      Hi John,

      Thanks for your comment.

      There is no fee for a card to card transfer, an emergency cash transfer (up to a maximum of $3000) has a fee of $15.

      Cheers,
      Shirley

  55. Default Gravatar
    Kiwi | January 15, 2014

    Hi, I recently used my global wallet card in NZ but had to sign for each purchase as I couldn’t get my pin number to work….maybe I haven’t set it up correctly. I am assuming it is a 4 digit number I preselect somewhere in the set up process. Thanks

    • Staff
      Marc | January 16, 2014

      Hello Kiwi,
      thanks for the enquiry.

      You can set a PIN after activating your account by logging into your global wallet account online, or by contacting Global Wallet via telephone.

      I hope this helps,
      Marc.

  56. Default Gravatar
    Lynne | January 2, 2014

    Hi my husband and i are travelling to the US in March and we always carry US dollars with us to pay for any tours we may go on. A lot of the tour companies are now changing to cashless and will only accept cards online for payment. As we already have our US dollars what would be the best way of loading these US dollars onto a card and can that we done.

    • Staff
      Marc | January 3, 2014

      Hello Lynne,
      thanks for the question.

      Unfortunately most Australian travel cards will only allow you to load Australian dollars onto it and then convert them to USD, meaning you’ll lose out on the transaction. The same goes for debit and credit cards. One way to get around this is by getting an American prepaid credit card when you get to the USA. Walmart for example sells the MoneyCard, which is a prepaid credit card which allows you to load cash onto the card at a Walmart up to $1,100. Regardless of what prepaid card you choose, go for one with low fees and the ability to make cash reloads.

      I hope this helps,
      Marc.

  57. Default Gravatar
    JO | December 28, 2013

    Hi
    How much does it cost close the account?

    • Staff
      Marc | January 2, 2014

      Hello JO,
      thanks for the question.

      There’s no closing fee for this account, although it should be noted that there’s an inactivity fee of $1.00 charged each month after 12 months of inactivity. It’s also worth noting that the Global Wallet functions as your Velocity Frequent Flyer membership card too, so if you plan to continue being a member of this program you may not wish to close your card.

      I hope this helps,
      Marc.

  58. Default Gravatar
    JO | December 28, 2013

    Hi,

    When I return to Australia from my holiday, how much does it cost to convert anyleft over foreign currency back into Australian currency so I can use the residue on purchases in Australia.

    • Staff
      Marc | January 6, 2014

      Hello Jo,
      thanks for the question.

      You may be charged a ‘Funds Redemption fee’ which can cost as much as $15. This can be found on the account closure form, which I’ve emailed to you.

      I hope this helps,
      Marc.

  59. Default Gravatar
    Hyndsie | December 24, 2013

    I loaded money onto my card a week ago and it hasn’t show on my card as yet is the reference number my card number or the reference number on the website when I activated the card?

    • Staff
      Marc | January 2, 2014

      Hello Hynsdle,
      thanks for the question.

      The reference number is a unique number generated on the website each time you transfer money from your bank account.

      I hope this helps,
      Marc.

  60. Default Gravatar
    Kris | December 8, 2013

    hi there,

    if my card is lost/stolen, will i be reimbursed for any fraudulent purchases?
    also. If I cancel the card and request and Emergency Cash payment, how will i receive said payment if i am overseas?

    Thanks a lot!

    • Staff
      Marc | December 9, 2013

      Hello Kris,
      thanks for the question.

      You won’t be held responsible for unauthorised transactions if it’s clear you haven’t contributed to the loss. There are many conditions attached to this so I’ve emailed you the relevant section from the PDS. If you request an emergency cash payment you’ll receive the money through the preferred global money transfer agent available at your location. Again this has a number of conditions, which are found in the PDS.

      Cheers,
      Marc.

  61. Default Gravatar
    gwen | December 3, 2013

    How much will I be charged to withdraw
    Indian rupiahs in India if I load with Australian
    dollars?

    Thanks

    • Staff
      Shirley | December 4, 2013

      Hi Gwen,

      Thanks for your comment.

      There will be a foreign exchange fee which is 3% of the Australian dollar amount. A withdrawal fee of $1.95 will also apply and please be mindful that the ATM operator fee may also be charged by the ATM operator.

      Hope this helps,
      Shirley

  62. Default Gravatar
    Sal | November 25, 2013

    Hi guys.

    Will I earn points just by using my Velocity Visa card to purchase fuel?

    Cheers.

    • Staff
      Marc | November 26, 2013

      Hello Sal,
      thanks for the question.

      You’ll earn one Velocity Point per two dollars spent while in Australia. This applies to any transaction which isn’t an ATM withdrawal, ‘quasi cash transaction’ (transactions where you buy an item which is directly convertible to cash such as travellers cheques or foreign cash), fee or charge, reversed transaction, account adjustment or gambling transaction.

      I hope this helps,
      Marc.

    • Default Gravatar
      Sal | November 26, 2013

      Thanks Marc.
      Just a matter of waiting for those points to be allocated to my Velocity Account.
      Just wondering how long it takes for such transactions to be settled with the merchant.

      Cheers.

    • Staff
      Marc | November 27, 2013

      Hi Sal,
      not a problem!

      According to Virgin, points are allocated each month as part of a monthly cycle on which starts on the day your account was activated.

      I hope this helps,
      Marc.

  63. Default Gravatar
    Jordon | November 22, 2013

    Hello,

    I’m just wondering, is there any fees involved when you make a purchase with the global wallet? Also, are you able to set up a periodical payment from your bank account to be transferred automatically at set dates?

    Regards
    Jordon

    • Staff
      Marc | November 22, 2013

      Hello Jordan,
      thanks for the question.

      If you make a purchase in a currency you have loaded onto your card you won’t pay a fee. If you pay for something in a currency not held on the card you’ll pay a fee of 3% of the transaction. Remember you’ll also still pay fees to withdraw from ATMs while overseas.

      In regards to the second part of your question, this will depend on the bank your account is with. Most accounts will allow you to schedule BPAY payments for up to 24 months in advance.

      I hope this helps,
      Marc.

  64. Default Gravatar
    john | November 19, 2013

    Does the global wallet card accept a refund from online merchant for cancelled purchases paid online?

    • Staff
      Shirley | November 19, 2013

      Hi John,

      Thanks for your comment.

      Refunds from online merchant can be made in the form of a credit to your Available Balance for your Global Wallet.

      Hope this helps,
      Shirley

  65. Default Gravatar
    patricia | November 15, 2013

    if i am away from home and want to transfer more money on to my card, can i do that on my smsrt phone or tablet. do i just loginto to velocity global wallet or is there an app i can instal.

    Thanks

    • Staff
      Shirley | November 18, 2013

      Hi Patricia,

      Thanks for your comment.

      You can transfer more money into your global wallet using your smartphone/tablet. Please log into your account as per usual and then you can use Bpay or Poli to load more funds.

      Hope this helps,
      Shirley

  66. Default Gravatar
    Joyce | November 15, 2013

    For the month of October I spent $2218.37 in Australia which should equate to 1109 points
    These figures are as per statement to end of October.

    However as at 10th Novembber you have only credited me with
    1016 points

    Please advise why this big difference.
    Thank you Joyce

    • Staff
      Shirley | November 15, 2013

      Hi Joyce,

      Thanks for your comment.

      Finder.com.au is a comparison service – we’re not affiliated with Virgin Money. According to the PDS, “Velocity Frequent Flyer points are not earned on other kinds of debit transactions such as cash withdrawals, gambling transactions, quasi cash transactions (such as money orders, travellers’ cheques and foreign currencies in cash), debits for fees and charges, transfers between Wallets or adjustment transactions”.

      This could be the reason as to why your points have been reduced, if this is not the case please enquire about this directly to Virgin.

      Hope this helps,
      Shirley

  67. Default Gravatar
    john | November 3, 2013

    Standard credit card offers protection (refund) if goods purchased online do not arrive. Does velocity global wallet visa card offers the same protection?

    • Staff
      Marc | November 4, 2013

      Hello John,
      thanks for the question.

      The Global Wallet does not have this feature.

      Cheers,
      Marc.

  68. Default Gravatar
    Nathan | November 1, 2013

    what is the bpay number for velocity?

    • Staff
      Marc | November 4, 2013

      Hello Nathan,
      thanks for the question.

      The BPAY number for the Global Wallet is unique and is generated each time you log into your Global Wallet account, so once you log in and select to carry out a BPAY load up you’ll be presented with the number.

      Cheers,
      Marc.

  69. Default Gravatar
    Mary-Anne | October 30, 2013

    Global Wallet worked great for our trip but now we are back i would like to transfer the excess funds back to my bank account – i can’t see how to do this other than withdrawing cash from an ATM which seems rather unwieldy. We are likely to use the card again in the future but of course would not be earning interest on money in the card. Can you advise how we withdraw unused funds?

    • Staff
      Shirley | October 30, 2013

      Hi Mary-Anne,

      Thanks for your comment.

      There’s no fee for withdrawing Australian dollars out of an ATM with your Velocity Global Wallet, so withdrawing the funds from an ATM could be your best option. Otherwise, you can use the Global Wallet to make your regular purchases within Australia wherever Visa is accepted but it could incur a foreign transaction fee depending on what currencies you have pre-loaded in the card.

      Hope this helps,
      Shirley

    • Default Gravatar
      Mary-Anne | October 30, 2013

      Thanks Shirley – it is as I expected – it would be good to be able to transfer funds from the card to a bank account – maybe sometime in the future that will be possible? For now I will go to the ATM

    • Staff
      Shirley | October 30, 2013

      Hi Mary-Anne,

      That is a great suggestion!

      Though we can’t speak for Virgin, we do hope that this feature could be included in the future.

      Cheers,
      Shirley

    • Default Gravatar
      tjacks | January 30, 2014

      If you withdraw all your cash from the card, will they still be able to charge an inactivity fee?

    • Staff
      Shirley | January 31, 2014

      Hi Tjacks,

      Thanks for your comment.

      Yes, the inactive fee is charged monthly after 12 months of inactivity of the actual account.

      Cheers,
      Shirley

  70. Default Gravatar
    Sue | October 25, 2013

    Do I have to go onto a computer to load my global wallet account?

    Also where can I find my 13 digit account reference to initiate a bpay transfer?

    • Staff
      Marc | October 28, 2013

      Hello Sue,
      thanks for the question.

      You can load funds onto the Global Wallet through BPAY or POLi, and to do this you’ll need to log into the Account Centre and find out the unique reference number.

      Cheers,
      Marc.

  71. Default Gravatar
    Hugh | October 13, 2013

    How do I change currencies. For example, if I have AUD,USD,HKD,NZD and GBP on the card but decided to make a trip to Japan, can I get rid of one currency(except AUD) and add JPY

    • Staff
      Marc | October 14, 2013

      Hello Hugh,
      thanks for the question.

      You can add one currency but you must empty another currency first. You can do this by logging on to the Global Wallet website.

      I hope this helps,
      Marc.

  72. Default Gravatar
    Sheryl | September 9, 2013

    I notice there is a monthly card inactive fee after 12 months of inactivity. I am travelling to France in a couple of months and was going to use card for trip then probably cancel, would that be a problem and would it affect the frequent flyer part of card?

    • Staff
      Jacob | September 9, 2013

      Hi Sheryl.

      Thanks for your question.

      If there are no funds on the card, you will not be charged an inactivity fee. You can jump on the Global Wallet website and opt-out of the program, after which Virgin will send you a new Velocity Card with out the Global Wallet card on the reverse side of the card.

      Jacob.

  73. Default Gravatar
    sue | September 2, 2013

    I have activated my card, loaded it and am now on holiday in Singapore, but the atm s here won’t recognize my card at all…what now ??

    • Staff
      Shirley | September 2, 2013

      Hi Sue,

      Thanks for your comment.

      Please ensure that you are selecting ‘Credit’ to withdraw cash at any ATM which accepts Visa and the ATM you are using clearly displays a Visa logo. Also that you are not trying to withdraw more than the available balance on your Global Wallet and you haven’t exceeded your Global Wallet cash withdrawal limits. If none of those work, then contact Velocity directly would be the best option.

      Hope this helps,
      Shirley

  74. Default Gravatar
    zac | September 1, 2013

    Does the vendor need to have a chip reader eftpos machine to use this card – taking it to northern Thailand and not sure of the availability of them.

    • Staff
      Shirley | September 2, 2013

      Hi Zac,

      Thanks for your comment.

      If the vendor does not have a chip reader, you can still use the ‘swipe’ function of your Velocity Global Wallet.

      Cheers,
      Shirley

  75. Default Gravatar
    Karol | August 29, 2013

    Hi,
    I just want to find out about transferring money via POLI. I recently did it thru internet banking via velocity global site- add money then i chose POLI & it went through. The next time i did it was POLI again but since it was already registered into my bank i did straight into it w/out logging on to the home site-velocity global. Is it ok? at the moment I can see my transaction via my bank but i can’t see anything into my global velocity wallet transaction. Will it go thru or should I contact my bank & check?

    • Staff
      Matt | August 30, 2013

      Hi Karol,

      The Velocity site states that transferring money via Poli can take up to 3 business days.

      If the funds do not appear in this time, perhaps consider checking with your bank.

      How are you finding the Global Wallet so far?

      Cheers
      Matt

  76. Default Gravatar
    Valerie | August 26, 2013

    Hi, I just have received & activated my velocity card and would like to put some money on this but I do not use Bpay or Podi, how else can I put money onto this card?
    Thanks

    • Staff
      Shirley | August 26, 2013

      Hi Valerie,

      Thanks for your comment.

      At the moment, BPay and Poli are the only ways that you can load funds onto your Global Wallet. If you use Internet banking, we’re happy to help you through the process of using Bpay to load funds onto your card.

      Cheers,
      Shirley

  77. Default Gravatar
    Albert | August 24, 2013

    Is there a publicly open website I can look at to see the prevailing foreign exchange rate on any given day ( for Velocity ) ?

    I am unable to compare the foreign exchange rate/fees with other pre paid cards so far.

    I was specifically interested in a comparison of the foreign exchange rate(when converting AUD to EUR and USD) in Velocity vs. OzForex prepaid travel card.

    • Staff
      Marc | August 26, 2013

      Hello Albert,
      thanks for the question!

      Unfortunately there’s no current way to check these rates out without having a Global Wallet account.

      If we’re able to find out more information regarding these so we can provide a comparison we will let you know.

      I hope this helps,
      Marc.

  78. Default Gravatar
    Mary-Anne | August 12, 2013

    I am a bit confused about the exchange rate situation – if i buy Euros and it is showing a rate today but takes up to 3 days for money to be transferred through BPay – what rate do i get? Or do I load up with A$ now and then make the exchange to Euros when the rate suits me once i already have the money in the card?

    • Staff
      Shirley | August 12, 2013

      Hi Mary,

      Thanks for your comment.

      You load up your Velocity Global Wallet with $AUD first and then you exchange the currency at a time that suits you.

      Hope this helps,
      Shirley

  79. Default Gravatar
    Margaret | August 12, 2013

    Is there any bank ATM in Australia that does not charge a fee to use the global wallet? I just want to make sure the PIN is working before I leave the country.

    Also is it possible to take the pay wave feature off the card?

    • Staff
      Shirley | August 12, 2013

      Hi Margaret,

      Thanks for your comment.

      There is a $0 ATM fee if you use the card in Australia. You can also use the PayWave feature for purchases under $100.

      Hope this helps,
      Shirley

Ask a question
feedback