Top of the shops: Finder reveals Aussies’ favourite retailers
The top-rated brands across a range of retailers have been revealed by Finder in the 2025 Customer Satisfaction Awards.
From Bunnings to Appliances Online, the awards reveal which retailers are worth shopping at.
Finder's Customer Satisfaction Awards are based on feedback from over 60,000 Australian consumers.
Graham Cooke, head of consumer research at Finder, said the awards were designed to empower Australians to make better purchasing decisions.
"Whether you're in the market for a new appliance, picking up pet supplies, or craving an ice-cream fix, our top-rated brands will help point you in the right direction.
"With feedback from over 60,000 shoppers, Finder's Customer Satisfaction Awards provide a reliable insight into what Australians are loving most.
"The winners were recognised across a range of factors including value for money and legendary service."
Appliances Online was a big winner this year, taking home 9 award wins – the most of any retailer. It was awarded the legendary customer service award in both the whitegoods and electronics categories.
Bunnings and Chemist Warehouse won an impressive 6 awards each, with both brands the most recommended in their respective categories.
Budget Pet Products, HungryPanda, Kennards Self-Storage, LVLY and Pickles Auction also had a strong year, each with 5 wins.
For the second year running ALDI was named the top value bottle shop retailer, while Dan Murphy's and BWS picked up 2 wins each in the same category.
Specsavers won 4 of 6 awards in the optical store category, including top value, most trusted, legendary service and it was also top rated for optometrist support.
Adairs was the most represented furniture retailer, winning the most loved, most trusted, legendary service and most recommended award.
Bob Jane T-Marts won the bulk of the car tyre retailer awards (3), including most recommended, legendary service and top value.
Gelato Messina was the most recommended ice cream store, while United Petroleum took out the same award in the convenience store category and Baby Bunting in the baby store category.
Cooke said it was rare to see the same brand take out all the awards in a specific category, given they typically excel in different areas.
"The only clean sweeps this year were given to Pickles Auctions, LVLY, Kennards Storage and HungryPanda. These brands should be congratulated for meeting a range of different customer needs, including value, trust and customer service.
"There were also a number of companies that won awards for the second year running, including Budget Pet Products, Appliances Online, MacPac and ALDI.
"Finder's data shows the cost of living crisis is still causing financial stress, which is why it's great to see brands like Breadtop, Big W, Ikea, ALDI, Gelatissimo, and more recognised for the value they offer to their customers."
The average Australian reports spending $263 per week on online shopping (excluding groceries) in August, according to Finder's Consumer Sentiment Tracker.
On groceries, the average Aussie says they spend $209 per week for their household in August.
Top Value Brands
| Category | Brand |
|---|---|
| Bottleshop | ALDI |
| Bakery Chain | Breadtop |
| Hardware Store & Bathroom Retailer | Bunnings Warehouse |
| Ice Cream Chain | Gelatissimo |
| Pharmacy | Chemist Warehouse |
| Real Estate Agent | Harcourts |
| Discount Variety Store | Big W |
| Makeup Retailer | Chemist Warehouse |
| Kitchenware Retailer | Victoria's Basement |
| Pet Store | Budget Pet Products |
| Gym & Fitness Club | Revo Fitness |
| Furniture Retailer | IKEA |
| Meal Kit Delivery Service | Dinnerly |
| Book Shop | QBD Books |
| Jewellery Retailer | Swarovski |
| Coffee Shop Chain | Coffee Guru |
 |
Most Recommended Brands
| Category | Brand |
|---|---|
| Bottleshop | BWS |
| Bakery Chain | The Cheesecake Shop |
| Pizza store | La Porchetta |
| Convenience Store | United Petroleum |
| Discount Variety Store | Daiso |
| Online Gift Delivery | Gifts Australia |
| Ready-Made Meal Delivery Service | Lite n' Easy |
| Whitegoods Retailer | Winning Appliances |
| Meal Kit Delivery Service | Marley Spoon |
| Printing Store | Officeworks |
| Australian Online Store | Pet Circle |
| Electronics Retailer | The Good Guys |
| Automotive Retailer | Autopro |
| Car Tyre Retailer | Bob Jane T-Marts |
| Outdoors Retailer | BCF |
| Baby Store | Baby Bunting |
| Car Servicing Chain | JAX Tyres & Auto |
|
Legendary Service Brands
| Category | Brand |
|---|---|
| Bottleshop | Dan Murphy's |
| Bakery Chain | Baker's Delight |
| Hardware Store | Sydney Tools |
| Ice Cream Chain | Gelato Messina |
| Pharmacy | Capital Chemist |
| Pizza store | Crust Gourmet Pizza Bar |
| Real Estate Agent | First National Real Estate |
| Car Servicing Chain | Repco Authorised Service |
| Makeup Retailer | Adore Beauty |
| Skincare or Beauty Clinic | Endota Spa |
| Kitchenware Retailer | Peter's of Kensington |
| Whitegoods Retailer & Electronics Retailer | Appliances Online |
| Book Shop | Dymocks |
| Pool & Spa Shop | Pool & Spa Warehouse |
| Auction Shop | Pickles Auctions |
| Baby Store | Baby Kingdom |
| Coffee Shop Chain | Zarraffa's Coffee |
| Jewellery Retailer | Prouds |
|
Most Loved Brands
| Category | Brand |
|---|---|
| Convenience Store | BP Express |
| Online Gift Delivery | Edible Blooms |
| Optical Store | Oscar Wylee |
| Skincare or Beauty Clinic | Australian Skin Clinics |
| Restaurant Meal Delivery Service | HungryPanda |
| Ready-Made Meal Delivery Service | My Muscle Chef |
| Stationery Retailer | Kmart |
| Furniture Retailer | Adairs |
| Printing Store | Vistaprint |
| Automotive Retailer | Rare Spares |
| Book Shop | Collins Booksellers |
| Car Tyre Retailer | Goodyear Autocare |
| Outdoors Retailer | Macpac |
|
Most Trusted Brands
| Category | Brand |
|---|---|
| Car Servicing Chain & Car Tyre Retailer | Bridgestone |
| Online Gift Delivery | The Hamper Emporium |
| Skincare or Beauty Clinic | Ella Baché |
| Kitchenware Retailer | David Jones |
| Online Florist | LVLY |
| Stationery Retailer | Big W |
| Pool & Spa Shop | Poolwerx |
| Self-Storage | Kennards Self Storage |
|
Other Awards Brands
| Category | Brand |
|---|---|
| Tastiest Ice Cream | Häagen-Dazs |
| Top Rated Optometrist Support | Specsavers |
| Top Rated Pet Store Rewards & Offers | Kellyville Pets |
| Fitness Class Quality Fitness Class Quality | CrossFit |
| Top Rated Rewards & Offers for Whitegoods and Electronics | Myer |
| Top Quality Furniture Retailer | Harvey Norman |
| Top Rated Australian Online Store Rewards & Offers | Fishpond |
| Top Rated Automotive Retailer Rewards & Offers | mycar |
| Top Quality Bathroom Retailer | Beaumont Tiles |
| Baby Store Rewards & Offers | Baby Village |
|
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