Finder's Mobile Awards are determined based on a methodology that analyses both plan value and network coverage. To determine our winners, we reviewed 258 mobile plans across 48 providers. We collected 3 months of data and reviewed cost and data allowance over a 12-month period.
Our insights team and mobile plan experts determined the criteria for Finder's Mobile Awards. To be eligible:
Our categories were selected to help Australians looking for prepaid and postpaid mobile plans that offer value for money. The 5 categories we looked at are:
We gave each plan in every category a value score score based on 7 factors:
Our winners were the providers that topped the ranking score, with 2 runners-up given honourable mentions too so mobile plan users can have a wider choice.
We looked at 58 prepaid mobile plans across 24 providers that cost under $35 per month. We weighted the following factors to determine an overall value score for each plan.
We compared 45 mobile plans across 20 prepaid providers that offered at least 40GB of data each month. Here's how much we weighted each factor in our ranking methodology:
For this category, we analysed 78 postpaid mobile plans across 27 providers that cost under $35 per month. Our weighting system was:
We compared 84 mobile plans across 30 providers that offered at least 40GB of monthly data and ranked the plans according to the following weights:
We compared 13 365-day prepaid mobile plans from 11 providers that cost $150 or less. They also had to have a maximum data allowance of 180GB. Our weighting criteria was:
We compared 44 mobile plans from 11 providers that cost $20 or less. Our weighting criteria was:
340
Mobile plans reviewed
29
Providers compared
5
Mobile categories rated
The Finder customer satisfaction awards recognise Australia's favourite brands across a huge number of categories. We survey thousands of real Australians to understand how they feel about their recent product purchases to help you decide what product to get. It's an independent awards program calculated by our data and insights team. Commercial partnerships do not influence the results in any way.
We gave out 1 overall award to the best-rated mobile provider for customer satisfaction, with 2 brands recognised as being highly commended.
Total number of responses for mobile providers: 765
Total number of brands surveyed: 10
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