Frequently asked questions
What's the offer?
Eligible customers can receive a digital Visa gift card when they purchase through Finder. Here's what's eligible and what you get:
Optus NBN – Not currently available | $300 |
| Optus Postpaid Mobile (Device Data SIM Plan) | $300 |
| Optus Postpaid SIM only Mobile Plan | $100 |
| Optus Prepaid (long expiry) – 365 days | $100 |
| Optus Prepaid (long expiry) – 186 days | $100 |
| Optus Prepaid (monthly) | $50 |
What are the key dates for this promotion?
- Promotion period: 17 Mar 2026 – 30 Apr 2026
- You must sign up via Finder during this window
- Eligibility check date: 30 Jul 2026
- Reward issued on or before: 14 Sep 2026
Can I also claim Optus's own offer?
Yes. The Finder reward is separate from any sign-up deals offered directly by Optus. If eligible, you can receive both rewards.
What products are eligible for the reward?
- Optus Postpaid Mobile – Device Data SIM Plans
- Optus Postpaid Mobile – SIM Only Plans
- Optus Prepaid Mobile – monthly or long expiry (186 or 365 days)
Optus NBN – 25Mbps or higher (not currently available)
A product I want isn't listed on Finder – can I still get the reward?
No. To be eligible for the reward, you must purchase one of the specific products listed on Finder as part of this promotion. If the product doesn't have a promotional link from Finder's site, it won't qualify.
Not sure if your plan is eligible? Get in touch with our customer support team before you buy.
Can I get the same reward twice if I purchase for a partner or family member?
The reward is limited to one per Finder member. However, your partner or family member may also be eligible if:
- They create their own Finder account
- They click through from Finder before purchasing
- They sign up under their own name and email
Can I claim two separate rewards?
Yes. A Finder member may receive up to a maximum of 2 Rewards for separate eligible product purchases (for example one mobile plan and one prepaid plan).
How do I make sure my transaction is tracked?
- Click from Finder's promotional link
- Complete your purchase within 3 hours
- Enable cookies and disable ad blockers
- Avoid private browsing or switching browsers/devices mid-journey
- Don't revisit Optus through another cashback, discount, or affiliate site
- Use the same name and email address on both Finder and Optus
When and how will I receive my reward?
- Delivery method: Via email as a digital Visa gift card
- Eligibility check date: 30 July 2026
- Reward issued by: 14 September 2026
- Sent by: Our rewards partner, Blackhawk Network
Who do I contact if I haven't received my reward?
If you believe you are eligible but have not received your reward after 14 September 2026, please contact Finder's customer service using the email associated with your Finder account.