Scoring 4.4 out of 5 from customer responses, Athena took out the top spot in the Home Loan Customer Satisfaction Awards 2023. It was rated higher than any other home loan lender across all areas, with a particularly high rating for its features and benefits. 89% of users said they would recommend Athena.
Home Loan Customer Satisfaction Awards 2023
We asked 1,000+ Australians to rate their home loan provider based on customer service, value for money and more – here's who came out on top.
Home Loans winner
Bank of Queensland placed in second, with 85% of its customers saying they would recommend the bank as a home loan provider. It scored 4.21 out of 5 and was rated particularly highly for its customer service and as an overall offering.
Coming in third place, Bank of Melbourne scored 4.19 out of 5. It was 1 of only 2 home loan providers that had more than 90% of respondents saying they would recommend it. It scored most highly for its customer service, as well as its features and benefits.
Home loan ratings 2023
|Brand||Overall satisfaction||Customers who'd recommend|
The Finder Customer Satisfaction Awards recognise brand sentiment from customer feedback on a number different product categories. Finder worked with leading data, insights and consulting company, Dynata to conduct thousands of customer interviews.
- Consumers were asked to review a range of products they purchased recently.
- The recency period varied between 3 months to 3 years, depending on the product category.
- We got a minimum of 45 responses for each home loan provider. We asked a total of 1,095 customers.
- Respondents were asked whether they would recommend the home loan provider to a friend.
Customers were also asked how they would rate each provider on a scale between 1 and 5 and in terms of:
- Features and benefits
- Customer service
- Ease of application
- Value for money
The final brand score is an average of all of these individual ratings.
The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
Disclaimer: While we endeavour to assess the majority of product providers in the market, this is not always possible and it may be that not every product or brand in the market was included for judging.
- 2023 Finder Customer Satisfaction Awards
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