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Why did you choose this rating?
By
Rebecca PikeEdited by
Jason LoewenthalUpdated
Home Loans winner
Scoring 4.4 out of 5 from customer responses, Athena took out the top spot in the Home Loan Customer Satisfaction Awards 2023. It was rated higher than any other home loan lender across all areas, with a particularly high rating for its features and benefits. 89% of users said they would recommend Athena.
Bank of Queensland placed in second, with 85% of its customers saying they would recommend the bank as a home loan provider. It scored 4.21 out of 5 and was rated particularly highly for its customer service and as an overall offering.
Coming in third place, Bank of Melbourne scored 4.19 out of 5. It was 1 of only 2 home loan providers that had more than 90% of respondents saying they would recommend it. It scored most highly for its customer service, as well as its features and benefits.
| Brand | Overall satisfaction | Customers who'd recommend |
|---|---|---|
 | ★★★★★ 4.44/5 | 89% |
| ★★★★★ 4.21/5 | 85% |
| ★★★★★ 4.19/5 | 91% |
 | ★★★★★ 4.16/5 | 87% |
 | ★★★★★ 4.14/5 | 91% |
 | ★★★★★ 4.12/5 | 84% |
 | ★★★★★ 4.08/5 | 89% |
 | ★★★★★ 4.04/5 | 83% |
 | ★★★★★ 3.98/5 | 84% |
 | ★★★★★ 3.97/5 | 86% |
 | ★★★★★ 3.86/5 | 81% |
 | ★★★★★ 3.85/5 | 74% |
 | ★★★★★ 3.82/5 | 72% |
 | ★★★★★ 3.78/5 | 73% |
 | ★★★★★ 3.70/5 | 78% |
The Finder Customer Satisfaction Awards recognise brand sentiment from customer feedback on a number different product categories.
Customers were also asked how they would rate each provider on a scale between 1 and 5 and in terms of:
The final brand score is an average of all of these individual ratings.
The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
Disclaimer: While we endeavour to assess the majority of product providers in the market, this is not always possible and it may be that not every product or brand in the market was included for judging.
Rebecca Pike is Finder’s money editor, with over 7 years of experience in mortgages and personal finance. A frequent TV and radio commentator, she frequently appears on Sunrise and 7News, Today and 9News, as well as Sky News, Channel 10 and across radio and print. Rebecca previously served as Editor of Mortgage Professional Australia. She has a Master’s degree in Journalism as well as ASIC-recognised certifications in Tier 1 Generic Knowledge and Tier 2 General Advice Deposit Products, which comply with ASIC guidelines. See full bio
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