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The best retailers in Australia: 2023 Finder Retail Awards

We asked more than 30,000 Australians to rate their favourite brands and retailers – here's who came out on top.

The Finder Retail Awards recognises Australia's favourite brands across more than 100 retail categories. We surveyed tens of thousands of real Australians to understand how they feel about their recent product purchases and used that information to reward the most popular brands.

These are the best brands in the retailer category for 2023.

Best electronics retailer brand 2023

Best rated electronics retailer: JB Hi-Fi

JB Hi-Fi has won this year's Finder Award for the best electronics retailer. Customers rated it above all other entrants for product range and it also scored high marks for customer service. It was recommended by an impressive 96% of those surveyed.

Highly commended
  • Appliances Online
  • Kogan
Best hardware store

Best rated hardware store: Bunnings

Behold the power of the sausage sandwich! Bunnings has taken out this year's Finder Retail Award for best rated hardware store – a feat it also achieved in last year's awards. 92% of respondents gave it their seal of recommendation thanks to its wide range of products.

Highly commended
  • Amazon
  • Mitre 10
Best stationery retailer brand 2023

Best rated outdoors retailer: BCF

This year's Finder Award winner for best rated outdoors retailer brand was BCF. The brand topped the category for customer service and also received high scores for product range and value for money. 96% of respondents said they would recommend this brand to a friend.

Highly commended
  • North Face
  • Macpac
Best supermarket brand 2022

Best rated supermarket brand: Coles

Coles received the highest scores for customer service and product quality, making it this year's best supermarket brand winner. It was recommended by 91% of surveyed customers.

  • ALDI
  • Woolworths
Best bottle shop brand 2022

Best rated bottle shop: Dan Murphy's

Dan Murphy's won this year's Finder Award for best rated bottle shop brand, thanks to its high customer service score, great variety of products and value for money. 94% of respondents said they would recommend the store to others.

Highly commended
  • First Choice Liquor
  • Cellarbrations
Best pharmacy

Best rated pharmacy: TerryWhite Chemmart

For its high scores in customer service, product range and product quality, TerryWhite Chemmart has been rated the best pharmacy brand in the 2023 Finder Retail Awards. It was recommended by 94% of surveyed Aussies.

Highly commended
  • Priceline Pharmacy
  • Chemist Warehouse
Best white goods retailer brand 2022

Best rated white goods store: Appliances Online

Appliances Online is this year's winner in the best White Goods Retailer category with an overall recommendation rating of 97%. It blitzed the competition in customer service ratings and also scored highly for product range and value for money.

Highly commended
  • Bing Lee
  • Officeworks
Best parenting brand 2022

Best rated baby store: Baby Village

Baby Village was crowned winner of best baby store thanks to its impressive scores for customer service, product range, product quality and value for money. It was recommended by 92% of the customers we surveyed.

Highly commended
  • Baby Bunting
  • Baby Kingdom
Best makeup retailer Brand

Best rated makeup retailer: AdoreBeauty

AdoreBeauty was the best rated makeup retailer in the 2023 Finder Awards, beating heavy hitters like Chemist Warehouse, Priceline and Mecca. The brand ranked well for range of products and value for money, and was recommended by 98% of people surveyed.

Highly commended
  • Priceline
  • Mecca
Best pet store retailer brand 2023

Best rated pet store retailer brand: Petstock

Your four-legged best friend deserves the best, and where better to buy from than the best rated pet store brand? Petstock won the Finder Award this year with 98% of respondents heartily recommending the brand.

Highly commended
  • Budget Pet Products
  • Pet Circle
Best stationery retailer brand 2022

Best rated stationery retailer brand: Muji

Whether you are writing a novel or just taking notes, the best rated stationery store in this year's Finder Awards is Muji. It scored well for its product range and quality. 96% of customers surveyed recommend the brand.

Highly commended
  • Kmart
  • Big W

How we chose the winners

The Finder Retail Awards recognise brand sentiment from customer feedback on different retail product categories. Finder worked with data and insights company Dynata to conduct thousands of customer interviews regarding their product purchasing history and satisfaction with their purchased products.

Disclaimer: Please refer to our methodology for more information about how we scored and judged Finder Retail Awards candidates. While we endeavour to assess the majority of product providers in the market, this is not always possible and it may be that not every brand in the market was included for judging.

Meet our experts

Susannah Binsted

Susannah Binsted

Head of international PR, Finder

Susannah Binsted is the international PR manager at Finder. She leads the Finder Retail Awards for 2023.
William Capada

William Capada

Insights support analyst, Finder Awards

William Capada is a data analyst for Finder's Customer Satisfaction Awards. He helps make sense of all the scoring.
Saranga Sudarshan awards analyst

Saranga Sudarshan

Insights analyst, Finder Awards

Saranga is responsible for gathering the data that fuels the Finder Awards. He ensures our winners are based on facts, not biases.
Chris Jager senior editor

Chris Jager

Senior editor, Finder shopping

Chris is a senior editor at Finder covering all things shopping and retail. He has been writing about consumer technology for 17 years.
Jason Loewenthal's headshot
To make sure you get accurate and helpful information, this guide has been edited by Jason Loewenthal as part of our fact-checking process.
Chris Jager's headshot
Written by


Chris Jager is the editorial lead for shopping at Finder. With over 16 years of experience as a full-time journalist, Chris has provided expertise to many leading technology publications, including PC World, Australian Gamepro, Good Gear Guide, ARN, IT News, PC Authority, CRN, GameSpy, Gizmodo, Business Insider, MSN, Kotaku, Lifehacker Australia, Sydney Morning Herald and The Age. Before joining Finder, Chris was the editor of Lifehacker Australia for 5 years. He has a Bachelor of Communications in Journalism from the University of Western Sydney. Outside of Finder, you'll find him playing with retro '80s computers while juggling 3 TikTok-obsessed daughters. See full bio

Chris's expertise
Chris has written 18 Finder guides across topics including:
  • Consumer technology
  • Home entertainment
  • Online shopping
  • Video games
  • Seasonal sales events
  • Money saving hacks

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