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Personal Loans Customer Satisfaction Awards 2023

We asked 600+ Australians to rate their personal lender based on interest rates, fees, customer satisfaction and more – here's who came out on top.

Finder personal loan logo Personal loan winner

NAB Personal Loan

NAB Personal Loan

When more than 680 Australians rated their personal lenders, NAB took out the top spot by a long way. Scoring 4.18 out of 5, 92% of its users said they would recommend NAB's personal loans to a friend. It was rated most highly for its customer service and its features and benefits.

Personal lending methodology

Highly commended


CommBank Personal Loan

Commonwealth Bank followed in second place, with a score of 4.13 out of 5. 87% of users said they would recommend to the loan to a friend. It scored the highest among the finalists for its ease of application, but also scored highly for its customer service.


Westpac Personal Loan

In third place, Westpac scored 4.05 out of 5. It scored highly for its customer service and ease of application. 84% of respondents said it would recommend the loan to friends.

Personal loan ratings 2023

BrandOverall satisfactionCustomers who'd recommend
NAB★★★★★ 4.18/592%
Commbank★★★★★ 4.13/587%
Westpac★★★★★ 4.05/584%
Alex Bank★★★★★ 4.03/582%
St. George★★★★★ 3.95/576%
ANZ★★★★★ 3.94/577%
NOW Finance★★★★★ 3.91/575%
Plenti★★★★★ 3.86/579%

Why you can trust our awards

expert advice
Expert analysis
Finder worked with leading insights company Dynata to survey over 30,000 Australians across almost 200 categories for our Customer Satisfaction Awards program.
They're comprehensive
We asked 687 Australians to rate their personal lenders based on several factors including whether they would recommend it to a friend.
They're independent
Some winners may be partners but this never influences our decisions. All winners are based on a clear methodology and must meet editorial standards.

Personal Loan Awards methodology

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