Finder Personal Loan Customer Satisfaction Awards 2026

We asked thousands of Australians to rate their personal loan lenders on factors including customer service, features and benefits, ease of application, fees and interest rate, and trustworthiness.

Most Loved Personal Loan: Bendigo Bank

Loved Brand

Most Trusted Personal Loan: HSBC

Trusted Brand

Legendary Service Personal Loan: Bank of Melbourne

Quality Service

Most Recommended Personal Loan: Bendigo Bank

Recommended Brand

How we picked our 2026 Customer Satisfaction Awards winners

Over 50,000 Aussies rated brands they've used for Finder's 2026 Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction.

• How does the process work?

  Customers reviewed products they had purchased or used recently, with the recency period varying by category—from within the past year to up to five years.

  Surveys continued until each category reached a minimum sample size of 500 to 5,000 responses, depending on the category. Respondents selected a brand from a pre-populated list or entered their own. Responses were recorded as they fell naturally.

  We used the following metrics to assess brands and asked customers between 4-8 questions, including:

  • if they would recommend this brand to a friend.
  • how they would rate each brand on a scale between 1 and 5 in terms of several metrics that varied by category, including: brand love, customer service, trust, reliability, features, value, and any factors unique to each product category (for example, 'rewards programs' for retailers).

• How were scores calculated?

  The final scores were determined exclusively based on the relevant metric. For example, the Most Trusted award was calculated based on responses to the question on how much people trust a brand, while the Most Loved award was based on responses to the question on how much people love a brand.

  If a brand or product no longer exists in the market, they are disqualified and excluded from our assessment, meaning that they were ineligible for consideration for any Award (even though responses may have been collected in relation to the relevant brand's product(s) at such time that they were previously available). However, if only the brand's name changed and the products remained the same, the brand was still eligible for consideration for an Award and was assessed by us on the basis of the new brand name. Additionally, brands that did not meet the minimum per-brand sample size were excluded. The threshold ranged from 40 to 100 responses per brand, depending on the category, with most being 100.

  The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.

  Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Read our Advertiser Disclosure.

Meet our experts

All the Finder Awards

Check out the best of the best, judged by experts.

• Product Awards
• Provider of the Year Awards
• Customer Satisfaction Awards
• Innovation Awards

Explore past Finder Customer Satisfaction Award winners

• Winners and finalists in 2025

  Most Loved Personal Loan

  • Winner: ING
  • Loved Brand: Westpac
  • Loved Brand: NAB

  Most Trusted Personal Loan

  • Winner: ING
  • Trusted Brand: NAB
  • Trusted Brand: Westpac

  Legendary Service Personal Loan

  • Winner: ING
  • Quality Service: NAB
  • Quality Service: Westpac

  Most Recommended Personal Loan

  • Winner: ING
  • Recommended Brand: NAB
  • Recommended Brand: ANZ

• Winners and finalists in 2024

  Most Loved

  • Most Loved: ING
  • Loved Brand: CommBank
  • Loved Brand: NAB

  Most Trusted

  • Most Trusted: ING
  • Trusted Brand: CommBank
  • Trusted Brand: NAB

  Legendary Service

  • Legendary Service: ING
  • Quality Service: CommBank
  • QualityService: NAB

• Winners and finalists in 2023

  • Winner: NAB Personal Loan
  • Highly commended: CommBank Personal Loan
  • Highly commended: Westpac Personal Loan

• Winners and finalists in 2022

  • Winner: Plenti
  • Finalist: Alex Bank
  • Finalist: Now Finance