The Finder Customer Satisfaction Awards asked Australians which brands and products they trust and love the most. For the micro-investing app customer satisfaction awards, we surveyed hundreds of Australians to rate their micro-investing app.
Here are the results.
Sharesies was named the most loved micro-investment platform at Finder's 2025 Customer Satisfaction Awards, with a customer score of 4.09 out of 5. It also took home the top award for customer service as well as high scores in trust and value.
Sharesies was named the most loved micro-investment platform at Finder's 2025 Customer Satisfaction Awards, with a customer score of 4.09 out of 5. It also took home the top award for customer service as well as high scores in trust and value.
Loved Brand 
Pearler was highly commended in the most loved category in Finder's 2025 Customer Satisfaction Awards, scoring 4.03 for customer love.
Pearler was highly commended in the most loved category in Finder's 2025 Customer Satisfaction Awards, scoring 4.03 for customer love.
Raiz was a runner up in the most loved category at this year's awards, with a score of 4.01 out of 5.
Raiz was a runner up in the most loved category at this year's awards, with a score of 4.01 out of 5.
Pearler was rated Australia's best value share trading platform at Finder's 2025 Customer Satisfaction Awards, earning a score of 4.10 out of 5.
Pearler was rated Australia's best value share trading platform at Finder's 2025 Customer Satisfaction Awards, earning a score of 4.10 out of 5.
Value
Sharesies was a close runner-up in the value category, receiving a strong customer score of 4.08 out of 5, reflecting positive sentiment around its offering.
Sharesies was a close runner-up in the value category, receiving a strong customer score of 4.08 out of 5, reflecting positive sentiment around its offering.
Raiz performed solidly on value, with customers giving it a respectable score of 3.99 out of 5.
Raiz performed solidly on value, with customers giving it a respectable score of 3.99 out of 5.
Pearler was named Australia's most trusted micro-investment app at this year's Finder Customer Satisfaction Awards, earning the highest score in this category with 4.10 out of 5 from its customers.
Pearler was named Australia's most trusted micro-investment app at this year's Finder Customer Satisfaction Awards, earning the highest score in this category with 4.10 out of 5 from its customers.
Trusted Brand
Sharesies followed closely in the trust rankings, with a strong result of 3.98 out of 5, highlighting its consistent performance across categories.
Sharesies followed closely in the trust rankings, with a strong result of 3.98 out of 5, highlighting its consistent performance across categories.
Raiz was highly regarded for trust, achieving a commendable score of 3.92 out of 5 from customers.
Raiz was highly regarded for trust, achieving a commendable score of 3.92 out of 5 from customers.
Sharesies recieved the highest score in the Legendary Service category at Finder's 2025 Customer Satisfaction Awards, with the highest customer service score of 4.12 out of 5.
Sharesies recieved the highest score in the Legendary Service category at Finder's 2025 Customer Satisfaction Awards, with the highest customer service score of 4.12 out of 5.
Quality Service
Pearler also received strong feedback for customer service, earning a solid score of 4.05 out of 5 in this year's awards.
Pearler also received strong feedback for customer service, earning a solid score of 4.05 out of 5 in this year's awards.
Raiz was highly commended for its customer support, with a service rating of 3.86 out of 5, placing it among the top three performers.
Raiz was highly commended for its customer support, with a service rating of 3.86 out of 5, placing it among the top three performers.
Raiz was the most recommended platform in the micro-investment category, with 87% of customers saying they would refer it to a friend.
Raiz was the most recommended platform in the micro-investment category, with 87% of customers saying they would refer it to a friend.
Recommended Brand
Pearler was highly commended, with 85% of its customers indicating they would be happy to recommend the platform.
Pearler was highly commended, with 85% of its customers indicating they would be happy to recommend the platform.
Sharesies was also highly recommended by its users, with 83% of customers reporting they would pass it on to others.
Sharesies was also highly recommended by its users, with 83% of customers reporting they would pass it on to others.
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction. Finder surveyed thousands of customers and analysed their feedback.
Customers reviewed products they had purchased or used recently, with the recency period varying by category—from within the past year to up to five years.
Surveys continued until each category reached a minimum sample size of 500 to 5,000 responses, depending on the category. Respondents selected a brand from a pre-populated list or entered their own. Responses were recorded as they fell naturally.
We used the following metrics to assess brands and asked customers between 4-8 questions, including:
The final scores were determined exclusively based on the relevant metric. For example, the Most Trusted award was calculated based on responses to the question on how much people trust a brand, while the Most Loved award was based on responses to the question on how much people love a brand.
If a brand or product no longer exists in the market, they were disqualified and excluded from our assessment, meaning that they were ineligible for consideration for any Award (even though responses may have been collected in relation to the relevant brand's product(s) at such time that they were previously available). However, if only the brand's name changed and the products remained the same, the brand was still eligible for consideration for an Award and was assessed by us on the basis of the new brand name. Additionally, brands that did not meet the minimum per-brand sample size were excluded. The threshold ranged from 40 to 100 responses per brand, depending on the category, with most being 100.
The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Read our Advertiser Disclosure.
Graham Cooke is Finder’s Head of Consumer Research, leading the team responsible for gathering and analysing data on everything from consumer spending and saving habits to how different financial products perform in the real world.
Kylie is Finder's investments expert. She is responsible for selecting the awards criteria we use to determine the winners.
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