The Finder Customer Satisfaction Awards ask Australians which brands and products they trust and love the most. We asked hundreds of Australians to rate their providers based on customer service, features and benefits, ease of application, fees and interest rates, and trustworthiness and reliability.
ANZ took the top spot in this year's car loan customer satisfaction award. ANZ got the highest overall score of 4.32 out of 5. ANZ scored highly across the board, particularly for customer service.
Loved brand
NAB was the most trusted brand this year, with a score of 4.70 out of 5. 97% of customers rate NAB as a trustworthy car lender.
Trusted brand
ANZ won the Customer Service Award with a score of 4.31 out of 5. ANZ beat out Big Four rivals CommBank and NAB to win in this category.
Quality service| Lender | Overall satisfaction | Trustworthy/reliable |
|---|---|---|
| ★★★★★ 4.32/5 | 94% |
 | ★★★★★ 4.25/5 | 91% |
| ★★★★★ 4.23/5 | 97% |
 | ★★★★★ 4.00/5 | 82% |
 | ★★★★★ 3.69/5 | 77% |
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards program. Aussies rate brands within a product category across a range of metrics, including 'value for money' and 'customer service'. Finder worked with leading data, insights and consulting company, Dynata to survey customers and collect their responses.
The final scores were calculated as follows:
| Award | Weightings |
|---|---|
| Most Loved | |
| Most Trusted | |
| Legendary Service |
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Survey customers received an incentive arranged by Dynata. Read our Advertiser Disclosure.
Richard Whitten is a money editor at Finder. He has been covering home loans, property and personal finance for the last 6 years.
Piyush is an insights analyst at Finder and is responsible for developing the methodology for Finder's Product Awards. He holds an MBA from Macquarie University and a MSc in Banking and Finance from the University of London.
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