The Finder Customer Satisfaction Awards ask Australians which brands and products they trust and love the most. We asked hundreds of Australians to rate their providers based on their overall satisfaction and experience.
The most loved brand for personal loans for cars is big four bank Westpac with a customer satisfaction rating of 4.3 out of 5. With quick funding, flexible repayments and that big bank reliability, it's no wonder.
The most loved brand for personal loans for cars is big four bank Westpac with a customer satisfaction rating of 4.3 out of 5. With quick funding, flexible repayments and that big bank reliability, it's no wonder.
Loved Brand
Commonwealth Bank is the second-most loved brand for personal loans for cars, with its flexible repayments, discounts for EVs and its big bank brand.
Commonwealth Bank is the second-most loved brand for personal loans for cars, with its flexible repayments, discounts for EVs and its big bank brand.
ANZ follows very close behind as the third-most loved brand for car loans. It offers flexibility, no repayment fees and easy online loan tracking.
ANZ follows very close behind as the third-most loved brand for car loans. It offers flexibility, no repayment fees and easy online loan tracking.
Having a loan provider you can trust is essential and Westpac has been named the most trusted provider of personal loans for cars. Its customers gave the big bank a score of 4.3 out of 5.
Having a loan provider you can trust is essential and Westpac has been named the most trusted provider of personal loans for cars. Its customers gave the big bank a score of 4.3 out of 5.
Trusted Brand
A couple of points behind the top score, ANZ still finishes up as a trusted brand. It was given a score of 4.1 out of 5 for trustworthiness.
A couple of points behind the top score, ANZ still finishes up as a trusted brand. It was given a score of 4.1 out of 5 for trustworthiness.
Also taking a spot as a trusted car loan provider is fellow big four bank NAB. Its customers also rated it a score of 4.1 out of 5, falling behind by just a short margin.
Also taking a spot as a trusted car loan provider is fellow big four bank NAB. Its customers also rated it a score of 4.1 out of 5, falling behind by just a short margin.
Offering 'legendary service' is a great compliment, especially for a service that deals with big financial decisions like car loans. Westpac was rated 4.3 out of 5 again in this area by its customers.
Offering 'legendary service' is a great compliment, especially for a service that deals with big financial decisions like car loans. Westpac was rated 4.3 out of 5 again in this area by its customers.
Quality Service
Praised by its customers for giving high quality service, ANZ takes out a highly commended spot with a score of 4.1 out of 5.
Praised by its customers for giving high quality service, ANZ takes out a highly commended spot with a score of 4.1 out of 5.
In another really tight category, NAB is again highly commended for its high quality service.
In another really tight category, NAB is again highly commended for its high quality service.
Unsurprisingly after being touted as the most trustworthy and most loved with the best quality of service, Westpac is the car loan provider that would be most recommended by its customers. 93% of its customers said they would recommend Westpac to friends or family.
Unsurprisingly after being touted as the most trustworthy and most loved with the best quality of service, Westpac is the car loan provider that would be most recommended by its customers. 93% of its customers said they would recommend Westpac to friends or family.
Recommended Brand
With mentions in every category, ANZ follows behind with 87% of its customers saying they would recommend the bank to friends or family for its personal loans for cars.
With mentions in every category, ANZ follows behind with 87% of its customers saying they would recommend the bank to friends or family for its personal loans for cars.
Called out for its trustworthiness and quality of service, 87% of NAB customers said they would recommend the bank.
Called out for its trustworthiness and quality of service, 87% of NAB customers said they would recommend the bank.
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction. Finder surveyed thousands of customers and analysed their feedback.
Customers reviewed products they had purchased or used recently, with the recency period varying by category—from within the past year to up to five years.
Surveys continued until each category reached a minimum sample size of 500 to 5,000 responses, depending on the category. Respondents selected a brand from a pre-populated list or entered their own. Responses were recorded as they fell naturally.
We used the following metrics to assess brands and asked customers between 4-8 questions, including:
The final scores were determined exclusively based on the relevant metric. For example, the Most Trusted award was calculated based on responses to the question on how much people trust a brand, while the Most Loved award was based on responses to the question on how much people love a brand.
If a brand or product no longer exists in the market, they were disqualified and excluded from our assessment, meaning that they were ineligible for consideration for any Award (even though responses may have been collected in relation to the relevant brand's product(s) at such time that they were previously available). However, if only the brand's name changed and the products remained the same, the brand was still eligible for consideration for an Award and was assessed by us on the basis of the new brand name. Additionally, brands that did not meet the minimum per-brand sample size were excluded. The threshold ranged from 40 to 100 responses per brand, depending on the category, with most being 100.
The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
Rebecca is a senior writer at Finder covering all things money. She has been writing about the home loan market in Australia for 5 years.
Piyush is an insights analyst at Finder and is responsible for developing the methodology for Finder's Product Awards. He holds an MBA from Macquarie University and a MSc in Banking and Finance from the University of London.
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