Credit repair in Australia

You can pay to get your credit score fixed or you can do it yourself for free.

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Thomas Stelzer

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Key takeaways

  • Credit repair only removes incorrect entries on your report; legitimate negative listings remain until they expire.
  • You can remove incorrect credit report listings yourself for free by contacting credit bureaus.
  • Credit repair services charge fees, often for each listing they remove, for tasks you can usually do yourself for free.

What is credit repair?

Credit repair is the process of cleaning up and correcting incorrect information on your credit report with the goal of improving your credit score.

You have two choices when it comes to trying to repair your credit - you can do it yourself for free or you can pay a specialist credit repair company to do it for you. Both have their benefits and drawbacks.

The advantage of doing it yourself is that it won't cost you anything, but means you may need to devote some time and energy to what can be a confusing process.

The advantage of using a credit repair company is that they'll handle the work for you, but you'll need to pay for the privilege.

Whichever option you choose, it's important to understand that there's only so much you can do to repair your credit.

Why credit repair can be important

Having poor credit history can have a significant impact on your finances and your chance of being approved for loans or credit in future.

Any incorrect listings on your credit report may have an adverse effect on any credit applications you make and cost you a better deal. These listings can be removed via credit repair.

If you have bad credit or have filed for bankruptcy, there could be some things you can do to improve your credit score without having to rely on a credit repair service.

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Will credit repair help me?

There's only so much that can be done to repair your credit, whether you choose to do it yourself or use a credit repair company.

Every legitimate listing on your credit file (whether it's a positive or negative listing) will stay there for a set amount of time.

This includes things that can hurt your credit score like missed payments, unsuccessful loan applications, bankruptcies and defaults.

Unfortunately, the only way for these listings to be removed from your credit report is to wait for them to be removed automatically after the right amount of time has passed.

The only thing that you or a credit repair company can get removed from your credit report are incorrect listings made by either the credit reporting agency or a credit provider.

How to repair your credit score for free

If you find incorrect listings on your credit report, you can apply to have them removed for free.

You can do so by following the steps below:

  1. Get a copy of your credit report.
  2. Check that the listings on your credit report are correct.
  3. If you notice any potential errors or incorrect listings on your report, you should then contact the credit reporting bureau that issued the report.
  4. Lodge a correction with the credit bureau.
  5. Wait for the credit bureau to correct or remove the listing. This may take up to 30 days.

If they refuse and you're sure that the listing is incorrect, you can contact an ombudsman external dispute resolution service to help resolve your case.

You can also contact a free and confidential financial counselling service or call the National Debt Helpline on 1800 007 007 for assistance.

How else can I fix my credit score?

The best way to improve a bad credit score in Australia is by demonstrating that you're a responsible borrower over an extended period of time. This includes taking the following actions:

  • Pay off your bills and repayments on time. Late payments and defaults can hurt your credit score, so it's important to make the minimum payments on time each statement period. If you're using a credit card, it's ideal to pay your balance as much as you can or in full each month to reduce your interest payments.
  • Consolidate your debts. If your credit score is low because you're struggling to pay off multiple card or loan debts because of interest costs, you can consolidate your debts into one account with a 0% balance transfer offer. These cards don't charge any interest on the transferred amount for a promotional period (which can sometimes be as long as 26 months). You can start comparing balance transfer cards and understand how they work on Finder.
  • Lower your credit limit. Your credit score is also based on how much available credit you have. If you have a large credit limit that you aren't using, you could consider lowering it. Not only will this curb any temptation to overspend, but it could have a positive impact on your credit score.
  • Don't apply for too many loans at once. Applying for multiple credit cards or loans in a short space of time can hurt your credit score, especially if your applications are rejected.

What is a credit repair service?

If you'd like help fixing your credit file, you can use a credit repair company. Credit repair services look for incorrect listings on your report that may be damaging your credit score and organise for them to be removed for a fee.

The specific fees will differ between credit repair agencies, but you are likely to pay between $500 and $1,500 to have a listing removed from your file. You normally pay a fee for every listing you want removed.

This is an example of the process when using a credit repair company:

  1. Initial consultation. You may be offered an initial consultation to explain the credit repair process. This should be complimentary and it's to ascertain whether the process will meet your needs.
  2. Check your credit file. Following this your credit file is checked and the first fee is charged. This stage is to see if there are incorrect listings that can be removed and if there are actionable things that can be done to improve your score.
  3. Formally apply for credit repair. If you want to move forward you will need to formally apply for credit repair. You'll need to list the defaults or incorrect listings you want investigated and removed and you will need to pay a fee for each.
  4. Contacting creditors. The credit repair company, if it accepts your application, will then contact creditors to determine which defaults can be removed from your file. Some credit repair companies may negotiate a payment plan with your creditors if you still have an amount owing.
  5. Listings are removed. If successful, listings are removed from your file. You will pay a fee for each successfully removed listing.

Are credit repair companies safe?

While many credit repair services are legitimate businesses, it's worth doing your research before you approach one. You should only consider using a licensed credit repair company that is listed on ASIC's website.

It's also impossible to wipe or reset your credit score, so beware any service that claims to be able to do so.

How much do credit repair services cost?

You could expect to pay more than $1,000 when using a credit repair service, but this will vary between providers and may depend on the listings that need to be removed.

Generally, you will need to pay an initial consultation fee which can cost up to a few hundred dollars. There will then be a fee charged for each listing the company successfully removes. This varies as well but is also a couple of hundred dollars. According to ASIC, some listings can cost as much as $1,000-$1,500 to repair your score.

Make sure you get a full list of the fees and charges before you agree to pay for the initial consultation.

What impacts the cost of credit repair?

If you decide to get assistance from a credit repair company, the following factors will impact how much you'll pay:

  • Defaults. The number of defaults you have on your credit file affect how much you have to spend. This is because credit repair companies in Australia charge a fee for each mark they remove. So, the higher the number of defaults, the higher the cost.
  • Successful negotiations. After each successful negotiation that the credit repair company carries out to remove a negative listing, you'll be charged a fee to ensure the mark is successfully removed.
  • Crossed or linked credit files. In case you're the victim of crossed or linked credit files because of how certain lenders submit credit data, you can expect a credit repair company to address this for a fee.

What are the benefits of working with a credit repair company?

If you have legitimate incorrect listings on your credit file, here are some of the potential benefits of seeking the help of a credit repair company:

  • Professional service. Credit repair companies work to repair credit reports for a living, so they know what to look for and who to get in touch with to remove incorrect, negative marks. This could prove more convenient and successful for you compared to if you were to repair it yourself.
  • Improved credit. The ultimate goal of using a credit repair agency is to improve your credit history and score. This will help increase your chances of approval when applying for loans or lines of credit in the future.

While the costs will vary between different cardholders, credit repair does come at a cost. However, if you decide to get your credit repaired professionally, the benefits it will have on your finances will outweigh the fees in the long run.

You can watch the video below with Merrilyn Mansfield, financial advocate from Princeville Credit Advocates, to find out more about the credit repair process.

VIDEO: The credit repair process

1:43

Are credit repair companies worth it?

As we've already mentioned, credit repair companies can't do anything for your credit score or report that you can't do yourself.

If you're wanting to use a credit repair company, you're really just paying for the convenience of having someone else checking your credit report for errors and applying to have them removed.

If you think this is fair value for the fee charged by credit repair companies (which can be upwards of $1,000) then you might want to consider using one. If not, it's probably worth trying to repair your credit yourself.

How to compare credit repair agencies

There are a few credit repair agencies that offer their services to Australian consumers. However, in order to determine whether or not an agency is reputable, there are a few important factors you need to consider:

  • Licences. Check the credit repair company is licensed by searching ASIC's professional registers for it as a 'Credit Licensee' or 'Credit Representative'. An ABN on its website is not a licence.
  • Transparency. How upfront is each company about the fees you will have to pay? Look for a company that provides the full terms and conditions before you have to hand over any money.
  • Reputation. Is the company a trusted name in the industry or does it have a reputation for being a bit dodgy? Look for a company that is respected and has an impeccable service record.
  • Customer reviews. Look at online review sites to get an idea of the experiences other people have had with agencies. This gives you a good idea of how each company treats its customers.
  • Overall cost. Look for the best combination of an affordable price and quality service.

The pros and cons of credit repair services

Pros

  • They can help improve your credit score. Removing negative listings from your report and adopting positive repayment habits will increase your credit score.
  • Increase chances of credit approval. Lenders use your credit report and score to assess your risk as a borrower. If you remove any incorrect black marks from your credit report and increase your credit score, your chances of approval should also improve when you're applying for a credit card or loan in the future.

Cons

  • Fees and charges. If you use a credit repair agency, the credit repair process can be expensive. However, the benefits may outweigh the costs if you get your finances back in order.
  • No guarantees. There are no guarantees the credit repair company will be able to remove your negative listings. If the black marks are legitimate, you'll have to wait until the set period until they're removed from your report.

Frequently asked questions

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Tom Stelzer is a journalist with 6 years of experience covering personal finance, specialising in investment and cryptocurrency. With a Master of Media Arts and Production and a Bachelor of Communications in Journalism from the University of Technology Sydney, Tom provides expert analysis on digital assets and market trends, helping readers navigate the fast-evolving world of finance. See full bio

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17 Responses

    Gaurav's avatar
    GauravJanuary 2, 2017

    Hi
    I already got one year subscription from veda and got regular updates. But in 2014 i applied for a car loan and got declined. The reason they gave me was from veda.
    I called veda and asked the reason , they told me that your credit history is absolutely ok and gave me there business number to give them to the lender and asked them to call on that number because only they are allowed to call that number. But still it didn’t went through. Again after few calls to veda they told me that my credit file is absolutely fine but the problem is that few of my details matches to another person and that’s where the problem is coming. But veda said they can’t take that file away but again gave me the same explanation that tell your lender to call us and we will tell them that it’s not your credit file(default one)
    It was so frustrating and I couldn’t got my loan approved. So I decided to withdraw.
    I have no credit defaults at all.
    All my bills and credit card repayments are on time. I don’t owe a single dollar to any bank or to any lender.
    Please help me with this as it’s really frustrating.

      May's avatarFinder
      MayJanuary 2, 2017Finder

      Hi Gaurav,

      Thanks for your comment.

      Just to confirm that finder.com.au – a financial comparison website and general information service designed to help consumers make better decisions. We do not represent any lender/company we feature on our pages.

      Since the lender will surely conduct a credit check on your file, before you submit a final application for the loan, best to contact the lender first and discuss your chances of approval with them and let them know about what Veda has advised (since Veda said they will explain it to the lender once the lender will call them). I think that’s the best option for you at the moment given that Veda cannot rectify what’s in your file due to complications mentioned with someone else’s information.

      Hope this helps.

      Cheers,
      May

    e81's avatar
    e81November 18, 2016

    What does overdue mean on credit report? I have one overdue but when I look at it ; it says paid?
    Also I asked if my default could be removed by default company they said if I pay 100 they will take default off. Should I trust this?

      Anndy Lou's avatar
      AnndyNovember 18, 2016

      Hi e81,

      Thanks for your question.

      Please note that generally, you can’t remove a legitimate enquiry from your credit file. In most cases, you will simply have to wait until five years has passed and they are taken off from your history.

      Once you pay your lender what’s due, the same default will still be mentioned on your credit file and stays on file for five years. If your default company said they can remove it, I’m not sure how they will do it so I can’t give advice on whether you should or should not trust them.

      Cheers,
      Anndy

    Adelaide girl's avatar
    AdelaideJuly 2, 2015

    If a paid default for a credit card has been listed incorrectly as a personal loan can anything be done about this?

      Elizabeth's headshotFinder
      ElizabethJuly 3, 2015Finder

      Hi Adelaide girl,

      Thanks for your question.

      If a default has been incorrectly listed on your file then you might want to get in contact with the lender who is responsible for placing the listing on there in order to rectify it. If you’re interested in credit repair, you have the option of getting in touch with one of the providers listed on the side of this page.

      I hope this has helped.

      Thanks,

      Elizabeth

    oceangirl's avatar
    oceangirlJanuary 27, 2015

    If a debt has been paid over 3 years ago, why is this not been lifted from the black list?

      Shirley Liu's headshotFinder
      ShirleyJanuary 27, 2015Finder

      Hi Oceangirl,

      Thanks for your question.

      Overdue accounts listed as a payment default or clearout generally stay on your credit history for five years.

      Overdue accounts listed as a serious credit infringement tend to stay on your credit history for seven years.

      Cheers,
      Shirley

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