Credit repair companies

Australian credit repair companies can help you improve your borrowing ability by correcting errors in your credit file.

If you have an incorrect listing on your credit file, credit repair companies in Australia may be able to help repair your credit reputation and improve your chances of getting approved for credit in the future. These companies can initiate an investigation into questionable listings in your report. If your credit rating has been damaged by fraud or erroneous listings from credit providers, credit repair companies can investigate the listings and may be able to remove them. Find out how the process works and if it might be able to work for you in our guide.

What is credit repair?

Credit repair is the process of correcting mistakes in a credit file with the aim of improving your credit score. Your credit file contains your credit history, including certain types of current accounts and whether you have missed any payments, or had defaults, court actions, credit enquiries, bankruptcy or insolvency notes against you.

Any infringements caused by fraud may also appear on your credit file, denying you the opportunity to get credit from lenders. Credit repair is performed by various agencies who are experts in investigating listings in your credit file and removing any defaults, court actions, or repayment history indicators (RHI) listed in error.

Paying an outstanding debt associated with adverse listings on your credit file will not in itself remove the listing automatically. Listings are removed if the credit provider has not adhered to the laws regulating credit reporting in Australia. A credit repair agency can investigate and argue for the removal of any erroneous listings or listings made in violation of credit laws.

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How does credit repair work?

Credit repair works by the company removing negative listings on your credit report. The following process usually applies:

  1. Initial consultation. You may be offered an initial consultation to explain the credit repair process. This should be complimentary and it's to ascertain whether the process will meet your needs.
  2. Check your credit file. Following this your credit file is checked and the first fee is charged. This stage is to see if there are incorrect listings that can be removed and if there are actionable things that can be done to improve your score.
  3. Formally apply for credit repair. If you want to move forward you will need to formally apply for credit repair. You'll need to list the defaults or incorrect listings you want investigated and removed and you will need to pay a fee for each.
  4. Contacting creditors. The credit repair company, if it accepts your application, will then contact creditors to determine which defaults can be removed from your file. Some credit repair companies may negotiate a payment plan with your creditors if you still have an amount owing.
  5. Listings are removed. If successful, listings are removed from your file. You will pay a fee for each successfully removed listing.

Ways you can compare credit repair companies

  • Transparency of fees. Credit repair agencies can sometimes charge large amounts to review and make corrections to your credit report. Ensure that the agency you choose charges reasonable fees to fix problems with your credit file.
  • Reputability. There are many disreputable credit repair agencies that promise to repair your credit history, but are really just out to take your money. It’s important to examine the reputation of a credit repair agency before enlisting their services.
  • Customer reviews. Listening to what other customers say about a credit repair company can give you a better picture of what their services are like. Delays in making corrections, charging exorbitant fees or failing to improve credit reports will definitely lead to negative online reviews, so be sure to go for an agency with a good track record and success in repairing credit reports.

How do I get a copy of my credit report?

Getting a copy of your credit file is the first step to the credit repair process. The law dictates that all lenders have the right to access credit files from credit reporting agencies whenever they wish. It’s important to check your credit file regularly so as to ensure your credit score remains healthy. You can get your full credit report and credit score with finder instantly and for free.

Ensuring that your credit file is updated and free of errors can be your ticket to successful credit applications, so you should check your credit report regularly. You can also order your credit report directly from credit reporting agencies. You can get a free copy delivered within 10 days.

Why is it important to check my credit file?

  • To check for incorrect personal details. Information about your address, employment history, names and current employers needs to be accurate so that you are better protected from identity theft and to ensure your personal information is in order when applying for credit.
  • To ensure no listings are incorrect. Mistakes on your credit file can be very costly, denying you access to credit for up to seven years in cases of serious credit infringements. Checking for erroneous defaults, court actions and repayment history indicators (RHI) may be a result of errors from lenders or identity theft is necessary to keeping a clean credit file.
  • To initiate credit repairs. Once you pinpoint mistakes or disputed listings in your credit file, you can then hire a credit repair agency to investigate them and look for grounds for their removal.

Frequently asked questions

How much does credit repair cost?

The specific fees will differ between credit repair agencies, but you are likely to pay between $500 and $1,500 dollars in total to have a listing removed from your file. You normally pay per listing removed.

How can a credit repair agency help?

Trying to correct errors on your credit file on your own can be a daunting task, as contacting credit providers or providing proof of erroneous listings can be challenging. A credit repair company will have professionals who understand the legislation and so be able to point out regulation infringements use their relationships with lenders to push for faster corrections.

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10 Responses

  1. Default Gravatar
    AndrewMarch 6, 2019

    I have a low credit rating. 625 to be exact. Everything is paid and up to date. In 2011 we had some trouble but that was due to sickness. There are a couple of financial institutions on my credit file but we have not got a loan from them in years. What should I do?

    • finder Customer Care
      JoshuaMarch 6, 2019Staff

      Hi Aobeee,

      Thanks for getting in touch with Finder. I’m sorry to hear about your problem.

      Regarding your question, you would need to get in touch with the lender, which you think should not be on your report. From there, ask them to remove their name from your credit report.

      Alternatively, you can also get in touch with the credit reporting bureau where you got your credit file. You can ask their help to correct your credit report.

      Moreover, you can also hire one of the credit repair companies in Australia. They have the right knowledge and experience to help you identify other errors on your report and correct them.

      I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.

      Have a wonderful day!


  2. Default Gravatar
    coletteOctober 25, 2017


    My credit rating is currently below 500, I have no debt outstanding as I now have paid it all . Im wanting to purchase a new car but it will cost me 18 percent interest. How can Increase my credit rating? I have paid all my debt.

    The label will be removed from my name in OCT 2019 and this is to long to wait,

    • finder Customer Care
      JoanneOctober 25, 2017Staff

      Hi Colette,

      Thanks for reaching out.

      Monitoring or watching out for your credit score can help keep your financial reputation in check and help you get a better chance of an application being approved.

      Here are some tips you can follow in order to repair or improve your credit rating. Moreover, on this page you will see an option to either seek advise on how to repair your credit rating by clicking on “enquire” or get free consultation by calling the numbers available that is presented on the table.


  3. Default Gravatar
    JenniferFebruary 21, 2016

    Hi Shirley, I am wondering if I have already made an agreement with my bank to payout my credit card on a monthly basis according to what I can afford, and negotiated to have the interest rates frozen, would I still be able to have the default on my credit rating removed by a Credit Repair company. Would I be wasting time and money having them look into that default if the debt has not been paid out yet?

    And if I have other defaults that have been errors and am confident they can be removed, would it be worth trying to pay a Credit Repair Company remove these defaults if the debt for one has not been paid out yet(like the example I gave above)?

    • finder Customer Care
      ElizabethFebruary 22, 2016Staff

      Hi Jennifer,

      Credit Repair companies charge for each investigation they conduct into a default, and then there is an additional charge to get this removed from your credit file. Keep in mind that credit repair companies can only remove incorrect listings from your credit file, otherwise you will have to pay the fees to the credit repair company to investigate, only for them not to be able to remove it from your file. I can’t advise whether or not you should enlist a credit repair service or not as whether this is the right choice will be up to you.

      However, you may be able to enquire into their services for free if this is an option you want to consider.


  4. Default Gravatar
    MasonMay 27, 2015

    I have recently ordered a credit report from Dun&Bradstreet and it shows a court judgement which made on 2011, regarding of school fees that I owed to RMIT, I have paid it off in 2013 but I did not get a proper documentation to prove, only thing I have is all the email between myself and RMIT’s lawyer. Can you help?

    • finder Customer Care
      ElizabethMay 28, 2015Staff

      Hi Mason,

      Thanks for your question.

      You’ve come through to, we’re a financial comparison service and don’t actually offer credit repair ourselves. You can use the tool on this page to see if you qualify for credit repair with one of the providers we have available for comparison. Just answer the four ‘yes’ or ‘no’ questions and see if you qualify.

      I hope this has helped.



  5. Default Gravatar
    MohammedApril 23, 2015

    hi , its mohammed. I had a debt in 2011 and it went to credit file in that year but i have paid it off at april, 2012 and my credit file is showing that i have paid it off. but since that i have been not getting any credit card or loan because of this. would u please suggest me what should i do in this situation.

    • finder Customer Care
      ElizabethApril 24, 2015Staff

      Hi Mohammed,

      Thanks for your question.

      It depends what kind of debt it is as to how long it will stay on your credit file, but if it is a default it will remain on your file for five years, so it should be removed from your file in 2016. Credit repair is the process of removing incorrect listings from your credit file. You’ll need to pay for the credit repair company to investigate the listing, and you’ll also need to pay a separate fee to have the listing removed. While this is an option, remember they can only remove listings when they have been put on your file incorrectly.

      I hope this has helped.



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