Commonwealth Bank Travel Money Card Review

Rates and Fees verified correct on October 21st, 2016

Do you want a travel money card that lets you load multiple currencies at the same time? Find out about your options with CommBank here.

The Commonwealth Bank Travel Money Card is a prepaid card that lets you load and use up to 13 foreign currencies at any one time. When you add funds, you get to benefit from locked-in rates. Find out more about this card's features and how to apply here.

Available CurrenciesAUD, CAD, EUR, GBP, HKD, JPY, NZD, SGD, THB, USD, VND, CNY, AED
Multiple Currencies on One CardYes
Number of Cards Issued2
Minimum Load Amount$1
Maximum Load Amount100,000
24 Hour POS Transaction Limit$1,000
Card Issue Fee$15
Initial Load Fee$0
ATM Withdrawal FeeAUD 3.50, CAD 3.00, EUR 2.20, GBP 2.00, HKD 17, JPY 220, NZD 3.50, SGD 3.50, THB 80.00, USD 2.50, VND 50000
Reload Fee$0
Transaction Fee for Purchases$0
Balance Enquiries$0
Card Replacement Fee$15
Currency Conversion Fee0%
Account Closing Fee$0
Available To Temporary ResidentsNo

Reloading funds and currencies

You can load and use up to 13 currencies on your Travel Money Card, allowing you to lock in exchange rates before you go overseas or while you're away. When you travel to a country and have its currency loaded on your account, the card will automatically use that currency. This gives you a way to avoid foreign currency conversion fees that are common with credit and debit cards.

Supported currencies

Here are the currencies you can load onto your Travel Money Card.

  • United States dollars (USD)
  • Euros (EUR)
  • Great British pounds (GBP)
  • Australian dollars (AUD)
  • Japanese yen (JPY)
  • New Zealand dollars (NZD)
  • Hong Kong dollars (HKD)
  • Canadian dollars (CAD)
  • Singapore dollars (SGD)
  • Thai baht (THB)
  • Vietnamese dong (VND)
  • Chinese renminbi (CNY)
  • Emirati dirham (AED)

Currency order

A currency order applies if you draw money in a currency you haven't preloaded on the card. You can change this currency order online or over the phone. The default order is:

1. United States dollars (USD) 2. Euros (EUR) 3. Great British pounds (GBP) 4. Australian dollars (AUD)  5. Japanese yen (JPY)  6. New Zealand dollars (NZD) 7. Hong Kong dollars (HKD) 8. Canadian dollars (CAD) 9. Singapore dollars (SGD) 10. Thai baht (THB) 11. Vietnamese dong (VND) 12. Chinese renminbi (CNY) 13. Emirati dirham (AED)

Exchange rates

CommBank sets exchange rates for loading, reloading and closure of Travel Money Cards. The applicable rate is its retail foreign exchange rate at the time of the transaction. You’ll get a quote for the latest rate at the time of loading or reloading your card.

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Where can you use the card?

This card can be used at millions of locations around the world, both in-store and online. As of 3 October 2016, the CommBank Travel Money Card is a Visa product and can be used anywhere Visa is accepted. Travel Money Cards issued prior to 3 October 2016 were MasterCard products, and can be used anywhere MasterCard is accepted.

When using the card for ATM withdrawals or EFTPOS purchases overseas, you'll just need to select "credit" and enter your PIN to complete the payment.

How much will the card cost me?

The Travel Money Card offers several fee-free services, but you have to pay fees in some situations. These include:

Main fees associated with
Commonwealth Bank Travel Money Card
Card issue fee$15
Initial load fee$0
Reload fee$0
Transfer between currencies$0
Purchase transaction fee$0
ATM withdrawal feeA cash withdrawal fee applies, which varies depending on currency you’re withdrawing.
The fee applies in the currency you withdraw the cash. Here’s the full list: AUD 3.50, CAD 3.00, EUR 2.20, GBP 2.00, HKD 17, JPY 220, NZD 3.50, SGD 3.50, THB 80.00, USD 2.50, VND 50000
ATM balance enquiry fee$0
MS alerts fee$0
Emergency cash advance fee$0
Transfer to Commonwealth Bank transaction account fee$0
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Managing your card

Commonwealth Bank gives you several different options for ordering and managing your card.

  • Ordering your card. You can apply for the Travel Money Card online or by visiting any Commonwealth Bank branch. If you are an existing CommBank Gold, Platinum or Diamond credit card customer, a Platinum Debit MasterCard customer or a student, the bank waives the card issue fee if you apply in branch. You should receive your card via mail within six business days, at which time you can also view its details via NetBank. Delivery outside metropolitan areas may take longer. Note that you must be at least 14 years of age to apply for this card.
  • Loading funds on your card. You can load and reload funds onto your Travel Money Card anytime via NetBank or the CommBank app. You can add funds via BPAY, in a CommBank branch or by calling 1300 660 700 in Australia or (+61) 9999 3283 from overseas. The minimum reload per currency is AUD$1 and the maximum is AUD$100,000.
  • Activating your card. If you apply at a branch, the bank activates your card automatically. You can then set up the PINs for your primary and backup cards in branch, online or over the phone. If you apply online, you’ll have to activate the card and set up a PIN before you can use it. You can do this online using your Travel Money Card and a six digit registration code that you are prompted to choose when you purchase the card.
  • Online account management. CommBank's mobile app and NetBank Internet banking services give you the ability to monitor your card’s activity from any Internet-enabled computer or smartphone. When logged into your account, you can perform a range of tasks, including changing your PIN, checking balances in different currencies, viewing your transaction history, reloading the card, transferring between currencies, transferring to and from Commonwealth Bank accounts, and changing the currency order. You can also lock and unlock your card.

Security and emergency contact details

The Travel Money Card is protected by chip, PIN and signature technology, as well as 24/7 fraud monitoring. When you get a Travel Money Card, you automatically receive two cards. This means if your card is lost or stolen, you will have a spare one you can use in the meantime.

If your card has been lost or stolen you can contact the customer service team 24 hours a day, 7 days a week on:

  • Within Australia: 1300 660 700 (local call).
  • Outside Australia: +61 2 9374 0609* (call charges apply).
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Getting your card

  • Ordering your card. You can either order your card in person or through your NetBank. If you’re a Gold, Platinum and Diamond credit card holder, a Platinum Debit MasterCard customer or a student, the purchase fee will be waived. Cards purchased through NetBank will take around five business days to arrive.
  • Activating. If you purchased your card in a branch, it will be activated on the spot and you can set up your PINs for both the main and spare card. If you ordered it through NetBank, you’ll need to contact the customer service team to activate your cards and confirm your PINs.
  • Loading funds. Once you’ve received and activated your card, you can start loading funds onto your account. There are several options for this:
    • Online transfer. You can transfer funds from an eligible Commonwealth Bank transaction account via netbank. You’ll need to log on to NetBank, go to the "Transfers & BPAY" page and select the transaction account you’d like to transfer from.
    • Phone transfer. You can call the Travel Money Customer Service Centre and transfer funds from an eligible Commonwealth Bank account.
    • BPAY. Use the BPAY Biller Code 113167 and enter your customer reference number which is your 16-digit Travel Money Card number.
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Benefits and drawbacks


  • Multiple currencies. The Commonwealth Bank Travel Money card offers one of the largest ranges of currencies in the Australian prepaid travel card market. For example, this is currently the only card that let’s you load Vietnamese Dong, Chinese Renminbi and Emirati Dirham.
  • No currency conversion fees. Even if you’re spending in an unsupported currency or a currency that isn’t loaded on your card, you won’t be charged currency conversion fees. The rate applicable to the conversion is the retail foreign exchange rate at the time of the conversion.
  • Worldwide account access. You can manage your Travel Money card through your NetBank account or via the CommBank app. This means you’ll have no trouble checking your balance and transferring currencies on the go.


  • ATM fees. You’ll be charged every time you use your card to withdraw from an ATM. CommBank also doesn’t have an international ATM alliance, which means you could be charged twice – once by CommBank and once by the foreign ATM provider.
  • No rewards. The Travel Money Card doesn’t come linked to a rewards program, so you can’t earn points as you spend.
  • Card issue fee. There is a $15 issue fee for this card. If purchased at a Commonwealth Bank branch, the card issue fee will not apply for full-time primary, secondary or tertiary students, existing CommBank Gold, Platinum or Diamond credit card customers or Platinum MasterCard debit card customers.

The CommBank Travel Money Card is designed to help you manage your finances easily when you travel overseas, allowing you to lock in exchange rates and access up to 13 currencies at a time. But there is a wide range of travel money cards on the market, so make sure you compare your options carefully to find one that suits your needs.

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Frequently asked questions

How can I manage my Travel Money Card while I'm overseas?

You can manage your card through NetBank (Commbank's Internet banking service), the CommBank app and also through SMS alerts and phone banking.

What happens if I lose my card?

Your Travel Money Card comes with a backup card in the case the first one is lost or stolen. If you lose your primary card, contact CommBank on (61+) 1300 660 700 (open 24 hours a day 7 days a week). The lost or stolen card will then be blocked, and the backup card activated so you still have access to your funds.

If both cards are lost or stolen, you can arrange for replacement cards to be sent o you. There is a fee of $15 when you request that replacement cards be issued. This is debited from the funds in your account. Provided that you have not changed the default currency order, the currency which is highest in the currency order will be debited when you order a replacement card. If you desperately need funds, you can also access an emergency cash advance for no extra fee.

How do I redeem remaining funds on my travel money card when I return home?

If you have funds remaining on your card when you return home, you have a couple of options for getting the money off your card.

You can withdraw the funds from a Commonwealth Bank or Bankwest ATM in Australia for no charge, or you can use the card to make over-the-counter purchases. If you don’t have money in your Australian currency wallet, a currency conversion fee of 2% will apply.

You can also transfer funds back to Australian dollars via NetBank or by calling the CBA customer service centre on (+61) 1300 660 700. You can also close your card and redeem the funds on the card in a CommBank branch.

What can I do if my Commonwealth Bank Travel Money Card is not working at the ATM?

If your travel money card is not working at the ATM, double check the following things:

  • The ATM accepts MasterCard cards.
  • You have the correct PIN and you’re not using the 6-digit registration code - if you enter an incorrect PIN three times in a row, your card will be locked.
  • That you have activated the card.
  • You’re not trying to withdraw more than your available balance, or that you haven’t exceeded your transaction limits for the day.

What happens when my card expires?

Each card has an expiry date. If you have $100 or more on the card, you will be notified by the bank that your travel money card is about to expire one month before the expiry date. If you do not redeem the funds prior to the card’s expiry, any funds left on the card will be lost.

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This page was last modified on 10 October 2016 at 15:10.

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307 Responses to Commonwealth Bank Travel Money Card Review

  1. Default Gravatar
    Buster | October 6, 2016

    If I have AUD loaded on my card and I make an online or overseas purchase in USD, how will that rate compare to say, just using a credit card?

    I understand that CBA say there are no currency fees, but it doesn’t seem to be explict which rate it uses to convert currency with this card. Do they use the mastercard rate or some other rate? (where their fees are hidden)

    Any info on this? It may be best to just use a credit card.

    Do you know which travel card or credit card lets you buy in foreign currency with the best rate?

    • Staff
      Sally | October 10, 2016

      Hi Buster,

      Thanks for your question.

      As the exchange rates vary every day and between different banks and credit card issuers, it’s difficult for us to comment on how this compares between credit cards and travel cards.

      If you have AUD loaded on your card and make an online or overseas purchase in USD, your AUD will be converted to AUD at the rate that is in place that day. Commonwealth Bank use their own exchange rate, so you might find it differs from the standard exchange rate. You can compare exchange rates to determine whether it’s more competitive for you to use a travel card or credit card on the Commonwealth Bank website.

      When you’re weighing up your options, consider whether the currency conversion fee that you’ll be charged when making a foreign transaction on your credit card offsets the savings you might get from using a credit card over a travel card in your comparison.

      I hope this has helped.



  2. Default Gravatar
    Fay | September 23, 2016

    With the Commonwealth Travel Card – when you go to load currency onto it – could you leave it in Australian dollars (to be converted as yo go when overseas) or load it onto the card in Euros.
    What are the advantages and disadvantages of each choice?

    If i do leave it in Australian dollars – will i be offered a competitive conversion rate overseas when I go to use it?

    • Staff
      Jonathan | September 27, 2016

      Hi Fay, thanks for your inquiry!

      You can recharge AUD onto this card for converting to other foreign currencies. The main consideration is whether you prefer securing Euro currency now or at a future point of time, when the AUD may be stronger and give you more Euro’s per $1 of AUD. Unfortunately the exact exchange rate in the future is impossible to predict, so doing your research/ seeking professional investing advice will be the best course of action.



  3. Default Gravatar
    Carol | September 15, 2016

    Just wondering when I’m at an ATM, do I choose savings or credit on my travel card.

    • Staff
      Sally | September 19, 2016

      Hi Carol,

      Thanks for your question.

      While the Commonwealth Bank Travel Money card is a prepaid travel money card, you’ll need to select ‘credit’ when making EFTPOS purchases or ATM withdrawals.

      I hope this has helped.



  4. Default Gravatar
    karen | September 4, 2016

    What counts as an “eligible transaction account”? Can I transfer from my foreign currency account to my travel card?

    • Staff
      Sally | September 5, 2016

      Hi Karen,

      You can only load Australian dollars on the Commonwealth Bank Travel Money. So, you won’t be able to transfer a foreign currency on to your travel card.



  5. Default Gravatar
    john | August 26, 2016

    Do I have the ability to stop payments to a particular payee if the need arises (on-line)?

    • Staff
      Sally | August 29, 2016

      Hi John,

      Thanks for your question.

      If you have an automatic transfer organised with a particular payee, you should be able to pause or cancel this through your NetBank. If you’re unsure how, you can contact Commonwealth Bank on 13 22 21 for further assistance.



  6. Default Gravatar
    Tom | August 20, 2016

    I’m planning on going to czech republic in a few weeks, the koruna isnt a currency i can load, what is the best way to load money on… if i just load it with AUD will it just take out CZK at the banks commonwealths current excchange rate? will there be fees every time i use the card or just every time i withdraw cash? if so how much would the fees be?

    • Staff
      Sally | August 22, 2016

      Hi Tom,

      Thanks for your question.

      Unfortunately, the CZK isn’t an available currency on any Australian prepaid travel money cards.

      If you’re using the Commonwealth Bank Travel Money card, you can load the card with Australian dollars and it will exchange the funds into CZK each time you use the card to make a purchase or withdrawal.

      This card doesn’t charge a currency conversion fee, so you will only be charged AUD$3.00 when you withdraw from an ATM. You’ll also be charged when you load funds on your card and if you need to replace it. You can see a full list of the applicable fees and charges on this review page.

      I hope this has helped.



  7. Default Gravatar
    Liesje | August 18, 2016

    If I only have AUD in my travel money card can I withdraw local currency in Russia, Denmark, Switzerland and The Netherlands?

    • Staff
      Sally | August 18, 2016

      Hi Liesje,

      Yes, if you have Australian dollars (or any other currency loaded on your card) you can withdraw local currency in Russia, Denmark, Switzerland and The Netherlands. Please note that the daily exchange rate will apply when you’re withdrawing or making purchases in those currencies that aren’t supported by your card.

      Please note that ATM withdrawal fees will also apply.



  8. Default Gravatar
    Hilary | August 4, 2016

    If I am paying for something online do i choose debit card or credit card?

    • Staff
      Sally | August 5, 2016

      Hi Hilary,

      Thanks for your question.

      While the Commonwealth Bank Travel Money card is a prepaid travel money card, you’ll need to select ‘credit’ when making EFTPOS purchases or ATM withdrawals.



  9. Default Gravatar
    Felix | August 4, 2016

    Can I still use the card to the currency which is not appearing in your list? Specifically my home country currency, Tanzania Shilling?
    Thank you

    • Staff
      May | August 5, 2016

      Hi Felix,

      Thanks for your inquiry. Please note that you’ve come through to we are an Australian financial comparison website and general information service, not actually Commonwealth Bank.

      The Commonwealth Bank Travel Money Card can be used in many locations around the world or wherever MasterCard is accepted. So this can be used in Tanzania. No currency will be charged to this card when you spend in an unsupported currency, like the Tanzanian Shilling.

      Just please note that you can only get or order this card in Australia and the currencies you can load onto it are the only ones listed above.


  10. Default Gravatar
    Chad | July 15, 2016

    Hi i am wondering exactly how the lock in exchange rate works?
    If i transfer 100 AUD to USD via netbank at say .725 in the morning and i transfer another 100AUD in the evening but the rate has dropped, do i get the first initial higher rate of that same day?
    And in reverse if it goes up do i get the higher rate of that same day?

    • Staff
      Anndy | July 15, 2016

      Hi Chad,

      Thanks for your question.

      With locked in exchange rate, say you transferred 100AUD to USD at .725 today, the $72.5 USD is the total amount that you can use to make purchases in USD in the future time, regardless if there are movements in the exchange rate.

      If you decide to transfer again $50 in the evening when the rate dropped to say .72, that new rate applies, so only $36 will be added to your USD account. This is because the bank uses the latest rate at the time of loading or reloading your card.


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