Commonwealth Bank Travel Money Card review

Last updated:  

Enjoy the safety and convenience of a CommBank Travel Money Card that lets you load 13 currencies at the same time.

The Commonwealth Bank Travel Money Card is a prepaid Visa card that lets you load up to 13 foreign currencies and lock in exchange rates. You can manage your account online, save on loading fees and enjoy peace of mind thanks to chip and PIN-protection.

Compare more travel money options on finder now

$0

Initial Load Fee

$0

Reload fee

AUD, USD, CAD, EUR, GBP, HKD, CNY, JPY, NZD, SGD, THB, VND

Available Currencies

Details

Available CurrenciesAUD, USD, CAD, EUR, GBP, HKD, CNY, JPY, NZD, SGD, THB, VND
Multiple Currencies on One Card?Yes
Number of Cards Issued2
Minimum Load Amount$1
Maximum Load Amount$100,000
Maximum Load Amount (Annual)$1,500,000
24 Hour ATM Cash Withdrawal Limit$2,500
24 Hour Purchase (POS) Transaction Limit$7,500

What currencies can I load on the Commonwealth Bank Travel Money Card?

The Commonwealth Bank Travel Money Card supports 13 major currencies including:

  • United States dollar
  • Euro
  • Great British pound
  • Australian dollar
  • Japanese yen
  • New Zealand dollar
  • Hong Kong dollar
  • Canadian dollar
  • Singapore dollar
  • Thai baht
  • Vietnamese dong
  • Chinese renminbi
  • Emirati dirham

There are no fees involved when you load funds into a foreign currency wallet, transfer funds between currency wallets on the card, or spend money in a currency that isn't loaded or supported by your card. Instead, a retail foreign exchange rate determined by CommBank is applied at the time of conversion. You can find the foreign exchange rates on the CommBank website or on the CommBank app under "Tools & Calculators" and "Foreign Exchange Toolkit".

Your currencies will be locked in at the bank's retail foreign exchange rate applicable on the day your transfer or payment is processed. When loading or reloading, the money will be available the same day for transfers from CommBank transaction accounts and up to two business days for BPAY transactions.

What if I want to spend money in a different currency to the ones loaded on my card?

When spending money in a currency that is unsupported or insufficiently loaded on your card, the next available currency balance in your currency order will be used. You may customise your currency order through NetBank or by calling +61 1300 660 700. Otherwise, the following default currency order applies.

To illustrate, when paying for a US$50 lunch in Los Angeles, it turns out that you only have US$21 in your US dollar wallet. Instead of declining the transaction, your card is debited in Euros instead, since you have sufficient Euros in your account. CommBank's prevailing retail foreign exchange rate is applied to convert your Euros into US dollars.

Where can I use my Commonwealth Bank Travel Money Card

The Commonwealth Bank Travel Money Card enjoys the worldwide acceptance of the Visa network and can be used in-store, at ATMs, online, over the phone and by mail order. However certain merchants and financial institutions may not accept the card, including stores where Visa prepaid cards are not accepted or where merchants process transactions manually.

You also can't use your travel card for direct debits, for installments or recurring payments, for direct credit payments including sales tax refunds, for over-the-counter cash withdrawals, or for transactions in countries prohibited by US government sanctions and laws (e.g. Cuba, Iran, Libya and Sudan).

Features of the Commonwealth Bank Travel Money Card

When you apply for a Commonwealth Bank Travel Money Card, you can look forward to the following benefits and features:

  • Locked-in exchange rates. When you load funds on your card, they'll be locked in at the exchange rate you got when you loaded your card. This will give you peace of mind and help you manage your budget since you don't have to deal with fluctuating exchange rates. Foreign exchange rates are available on the CommBank website or in the CommBank app by following "Tools & calculators" to the "Foreign Exchange Toolkit".
  • Additional card. Your free backup card ensures that you'll still be able to access your money should the first card be lost, damaged or stolen.
  • Smartphone app. Enjoy the modern convenience of currency planning from your smartphone with the CommBank app. Monitor your expenses, convert currencies and reload funds while on the go.
  • Worldwide ATM alliance. The robust Visa alliance ensures that you will be able to access cash almost anywhere in the world.
  • Concierge service. Enjoy the luxury of personal concierge services when you need dinner reservations, air tickets, accommodation or concert tickets booked for you.
  • Purchase security insurance. If an item purchased on your card gets lost, stolen or damaged in the first 90 days, your card insurance coverage ensures that it will be repaired or replaced for free.

How much does the Commonwealth Bank Travel Money Card cost?

This table lists the costs associated with this card and when you'll be charged them.

Type of feeCostWhen you'll be charged
Issue fee$15This is a one-time fee when you purchase the card. Gold, Platinum and Diamond credit card holders, as well as Platinum Debit Mastercard holders and students, can get this fee waived by applying in-branch.
Load/reload fee $0This includes the first time you load your card and each subsequent reload.
Currency conversion fee5.25%Each time a purchase or an ATM withdrawal is made in a currency not covered by your card or when funds are transferred between the currencies on your card to complete a purchase or withdrawal
International withdrawal fee
EUR 2.20
GBP 2.00
AUD 3.50
JPY 220
NZD 3.50
HKD 17.00
USD 2.50
CAD 3.00
SGD 3.50
THB 80.00
VND 50,000
CNY 15.00
AED 10.00
Each time you withdraw cash, these charges apply respectively to the currency you are withdrawing
Inactivity feeNilSome travel cards may charge a fee when your card has been inactive for a stipulated period.
Closure/Cash out fee $0You will not be charged a fee for closing your account and your funds will be credited to a nominated Australian bank account in Australian dollars converted at prevailing retail foreign exchange rates.
Replacement card$15While your back-up card is free, you will be charged $15 when requesting a replacement for a lost or stolen card.

How to use the Commonwealth Bank Travel Money Card

Follow these simple steps to start using your Commonwealth Bank Travel Money Card:

  • Activating the card. For cards purchased in-branch, your two cards have already been automatically activated. For cards purchased online via NetBank, including replacement or reissued cards, you will need to activate your cards online. In any case, you should set up a PIN for each card by logging in to NetBank, going to a CommBank branch or calling the Travel Money Customer Service Centre at 1300 660 700, or +61 2 9374 0609 from overseas.
  • Loading funds on the card. Different currencies can be loaded on your card at the time of purchase, which will be subject to the bank's foreign exchange rates at that time. When reloading the card, funds will be accepted in Australian dollars and converted into your primary currency according to your currency order. The applicable exchange rate is taken on the day your payment is processed, which is instant when paying cash in-branch or transferring funds via NetBank from a CommBank transaction account and up to two business days when using BPAY.When reloading via BPAY, you may only load one currency at a time. You will need to wait for your first BPAY transaction to be completed before changing your currency order and making another transfer to that primary currency. Each load and reload must be more than the equivalent of AUD$1 and less than AUD$100,000.
  • Managing your online account. You can manage your account online at NetBank or on your smartphone's CommBank app. You can view your balances and transaction history, transfer currencies within the account, reload funds, and make real-time fund transfers to and from eligible CommBank accounts. You can also change your PIN and currency order, set up SMS alerts and lock or unlock your card for security reasons when necessary.

What do I do if I return home with foreign currency remaining on the card?

You could choose to keep the funds for your next trip or withdraw the cash in Australian dollars via an ATM. Since ATM fees apply, you could also transfer the funds to your Commonwealth Bank transaction account via NetBank, if you have one. You may also consolidate currencies by transferring funds to another Commonwealth Bank Travel Money Card, if you have one.

Who do I contact if my card is lost, stolen or damaged?

Report loss or theft immediately by calling 1300 660 700 or +61 2 9374 0609 when overseas. Similarly, if you suspect your card has been subject to unauthorised use, notify the bank immediately by calling 13 22 21 or +61 2 9374 0609 when overseas.

How to apply for a Commonwealth Bank Travel Money Card

For existing CommBank customers with NetBank accounts, ordering is a simple online process which involves logging into NetBank. Your card will then arrive in the mail in under six business days. If you are not an existing CommBank customer, you may get your card straight away by heading into any CommBank branch. Bring your Australian passport or driver's licence for identification purposes.

Are there any eligibility requirements?

While you do not need to be an existing Commonwealth bank customer, you must be more than 14 years old and satisfy customer identification requirements. You will have to register with NetBank when purchasing the card. Also, you are limited to only having five active Travel Money Cards at any one time.

The Commonwealth Bank Travel Money Card offers up to 13 major currencies and fee-free loads and reloads. Make sure to factor the card issue, replacement fees and ATM withdrawal fees when comparing your options. When deciding which travel card to get, use our travel money comparison table to compare your available options and find the right card for your spending needs.

 

Compare more travel money options on finder now
Back to top

Ask an expert

To ask a question simply log in via your email or Facebook or create an account.

You are about to post a question on finder.com.au:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms of Use, Disclaimer & Privacy Policy and Privacy & Cookies Policy.

376 Comments

  1. Default Gravatar
    Marlene
    October 22, 2019

    I’m in USA. I’m drawing cash from ATM. Do I draw it as Credit or Savings?

    • AvatarStaff
      Nikki
      October 24, 2019

      Hi Marlene,

      Thanks for reaching out to Finder. When using the Commonwealth Bank Travel Money Card review, you would select the credit option. As added information, the maximum value of purchases per day is AUD 7,500 or its foreign currency equivalent. The maximum amount you can withdraw from ATMs per day is AUD 2,500 or its foreign currency equivalent. However, most ATM operators have a limit on how much you can withdraw from an ATM per transaction which may be less than the Commonwealth Bank’s maximum. You may want to check out that specific information before withdrawing.

      Hope this helps and feel free to write back, we’re here to help.

      Cheers,
      Nikki

  2. Default Gravatar
    Connie
    September 17, 2019

    Do I get charged the 5.25% fee if I am changing currency with in my card eg:
    US$ to AUD $

    • AvatarStaff
      Nikki
      September 18, 2019

      Hello Connie,

      Thanks for getting in touch! As mentioned on our page above, there is no fee when you are transferring between currency wallets on the card, Instead, a retail foreign exchange rate determined by CommBank is applied at the time of conversion. You can find the foreign exchange rates on the CommBank website or on the CommBank app under “Tools & Calculators” and “Foreign Exchange Toolkit”.

      Hope this helps!

      Best,
      Nikki

  3. Default Gravatar
    Sandy
    September 10, 2019

    With my CBC travelcard is there any withdrawal fee to withdraw Aus dollars while in Australia (currency on card is Aus dollars)

    • AvatarStaff
      Nikki
      September 11, 2019

      Hi Sandy,

      Thanks for getting in touch! The Commonwealth Bank Travelcard doesn’t have any withdrawal charge at any Commonwealth Bank or BankWest ATM in Australia when you withdraw in Australian dollars. Hope this helps and feel free to reach out to us again for further assistance.

      Best,
      Nikki

  4. Default Gravatar
    RA
    May 17, 2019

    I am flying to Egypt soon, and EGP is not listed on the 13 countries. Is it preferable to load the card with AUD or USD? How much it will charge me in Egypt?

    • AvatarStaff
      Mai
      May 18, 2019

      Hi RA,

      Thank you for reaching out.

      Each time you purchase or do an ATM withdrawal in Egypt, the USD or AUD loaded on your card will be used and will be charged 5.25% of your transaction amount. You can choose between AUD or USD or have both loaded. The next available currency balance in your currency order will be used. You may customise your currency order through NetBank or by calling +61 1300 660 700.

      Hope this helps! 😊

      Kind Regards,
      Mai

  5. Default Gravatar
    sam
    April 26, 2019

    can I use my amex credit card to purchase a travel card and place funds into the travel card?

    • AvatarStaff
      John
      April 26, 2019

      Hi Sam,

      Thank you for reaching out to Finder.

      Different currencies can be loaded on your card at the time of purchase, which will be subject to the bank’s foreign exchange rates at that time. When reloading the card, funds will be accepted in Australian dollars and converted into your primary currency according to your currency order. The applicable exchange rate is taken on the day your payment is processed, which is instant when paying cash in-branch or transferring funds via NetBank from a CommBank transaction account and up to two business days when using BPAY.When reloading via BPAY, you may only load one currency at a time. You will need to wait for your first BPAY transaction to be completed before changing your currency order and making another transfer to that primary currency. Each load and reload must be more than the equivalent of AUD$1 and less than AUD$100,000. Hope this helps!

      Cheers,
      Reggie

  6. Default Gravatar
    Anthony
    January 3, 2019

    I am travelling to Taiwan and just loaded a visa travelcard with AUD .. has anyone had any problems using this card in Taiwan?
    Thanks Anthony

    • AvatarStaff
      John
      January 3, 2019

      Hi Anthony,

      Thank you for reaching out to finder.

      Please note of the Currency Conversion Fee of 5.25% and the ATM withdrawal fees for this card when travelling overseas using this card. There may also be associated fees when you use this via a foreign merchant. It is best to ask the merchant first on these fees before completing a purchase or transaction. Hope this helps!

      Cheers,
      Reggie

  7. Default Gravatar
    Harry
    October 5, 2018

    Hello we are traveling to Vietnam in 2019 and the AUD is falling against the USD. Should I load cash on my CBA Travel Card now in VDN or USD or is there no advantage and just keep at AUD.
    If so what would be better VDN or USD
    thanks

    • AvatarStaff
      May
      October 7, 2018

      Hi Harry,

      Thanks for your question.

      Well, if you will lock in your Travel card today with VND (or USD), you may be able to reduce your chance of getting better exchange rate if AUD will keep on failing in the future. However, since we can’t actually get a forecast on foreign conversion rates as it is volatile, you may want to be observing first the FOREX market. If you think it’s already worthwhile to change your AUD, then that’s the time you can convert them into another currency and lock it in your card. Another advantage if you will have funds in a supported currency ready before heading overseas, you won’t be worrying of paying 5.25% Currency Conversion Fee every time you convert your AUD to another currency (VND in your case).

      Furthermore, since you mentioned that you’ll travel to Vietnam, it would be best to have your AUD converted directly to VND as it one of the supported currencies of the Commonwealth Bank Travel Money Card. No need for you to change first to USD then to VND.

      Hope this helps.

      Cheers,
      May

  8. Default Gravatar
    Mark
    May 25, 2018

    I would like to confirm that withdrawing cash from a Commonwealth Bank ATM incurs the stated AUD $3.50 fee or is that just non CBA ATM’s ?

    My card is loaded in Australian Dollars and I intend to use it locally quite a lot.

    • Default Gravatar
      Arnold
      May 25, 2018

      Hi Mark,

      Thanks for your inquiry

      Yes, that is correct Mark. Each time you withdraw cash, the $3.50 charge apply regardless which Bank ATM was used.

      Hope this information helps

      Cheers,
      Arnold

  9. Default Gravatar
    Dale
    July 29, 2017

    So if I load with AUS dollars and use the card in Eurozone, I’ll be charged a 4.5% conversion feed AUD to Euro? Seems very high, especially when compared to cards like the Qantas card for example which has none.

    • AvatarStaff
      Rench
      July 30, 2017

      Hi Dale,

      Thanks for reaching out to us. Please note that we are not affiliated with Commonwealth Bank or any company we feature on our site and so we can only offer you general advice.

      There are no fees involved when you load funds into a foreign currency wallet, transfer funds between currency wallets on the card, or spend money in a currency that isn’t loaded or supported by your card.

      The 4.5% Currency conversion fee (including the Mastercard/Visa exchange rate at the time of the conversion) will apply ech time a purchase or an ATM withdrawal is made in a currency not covered by your card or when funds are transferred between the currencies on your card to complete a purchase or withdrawal

      The Commonwealth Bank Travel Money Card supports 13 major currencies including:

      United States dollar
      Euro
      Great British pound
      Australian dollar
      Japanese yen
      New Zealand dollar
      Hong Kong dollar
      Canadian dollar
      Singapore dollar
      Thai baht
      Vietnamese dong
      Chinese renminbi
      Emirati dirham

      You can see this info above this page.

      Cheers,
      Rench

  10. Default Gravatar
    Virginia
    July 29, 2017

    Please explain the expiry date. Does this mean September 2017 expired at the end or at the beginning? Thank you

    • AvatarStaff
      Rench
      July 29, 2017

      Hi Virginia,

      Thanks for your inquiry.

      When your card expires September 2017, you will still be able to use your existing card until the last day of September. So basically, if your trip is in July, you can use your Commonwealth Bank Travel Money Card for the entire duration of your trip. However, if you have the intention of extending your stay, you may want to consider getting a new card before your trip.

      Kindly note that within 6 months prior to the card expiry date and up to 12 months after the card expiry date, you may request to renew your Travel Money Card and your balance will be automatically transferred to your new cards for free. Travel Money Cards are not reissued automatically upon expiry, so you must request for a new card.

      Cheers,
      Rench

Ask a question
Go to site