Do you want a travel money card that lets you load multiple currencies at the same time? Find out about your options with CommBank here.
The Commonwealth Bank Travel Money Card is a prepaid card that lets you load and use up to 13 foreign currencies at any one time. When you add funds, you get to benefit from locked-in rates. Find out more about this card's features and how to apply here.
|Available Currencies||AUD, CAD, EUR, GBP, HKD, JPY, NZD, SGD, THB, USD, VND, CNY, AED|
|Multiple Currencies on One Card||Yes|
|Number of Cards Issued||2|
|Minimum Load Amount||$1|
|Maximum Load Amount||100,000|
|24 Hour POS Transaction Limit||$1,000|
|Card Issue Fee||$15|
|Initial Load Fee||$0|
|ATM Withdrawal Fee||AUD 3.50, CAD 3.00, EUR 2.20, GBP 2.00, HKD 17, JPY 220, NZD 3.50, SGD 3.50, THB 80.00, USD 2.50, VND 50000|
|Transaction Fee for Purchases||$0|
|Card Replacement Fee||$15|
|Currency Conversion Fee||0%|
|Account Closing Fee||$0|
|Available To Temporary Residents||No|
Reloading funds and currencies
You can load and use up to 13 currencies on your Travel Money Card, allowing you to lock in exchange rates before you go overseas or while you're away. When you travel to a country and have its currency loaded on your account, the card will automatically use that currency. This gives you a way to avoid foreign currency conversion fees that are common with credit and debit cards.
Here are the currencies you can load onto your Travel Money Card.
- United States dollars (USD)
- Euros (EUR)
- Great British pounds (GBP)
- Australian dollars (AUD)
- Japanese yen (JPY)
- New Zealand dollars (NZD)
- Hong Kong dollars (HKD)
- Canadian dollars (CAD)
- Singapore dollars (SGD)
- Thai baht (THB)
- Vietnamese dong (VND)
- Chinese renminbi (CNY)
- Emirati dirham (AED)
A currency order applies if you draw money in a currency you haven't preloaded on the card. You can change this currency order online or over the phone. The default order is:
1. United States dollars (USD) 2. Euros (EUR) 3. Great British pounds (GBP) 4. Australian dollars (AUD) 5. Japanese yen (JPY) 6. New Zealand dollars (NZD) 7. Hong Kong dollars (HKD) 8. Canadian dollars (CAD) 9. Singapore dollars (SGD) 10. Thai baht (THB) 11. Vietnamese dong (VND) 12. Chinese renminbi (CNY) 13. Emirati dirham (AED)
CommBank sets exchange rates for loading, reloading and closure of Travel Money Cards. The applicable rate is its retail foreign exchange rate at the time of the transaction. You’ll get a quote for the latest rate at the time of loading or reloading your card.Back to top
Where can you use the card?
This card can be used at millions of locations around the world, both in-store and online. As of 3 October 2016, the CommBank Travel Money Card is a Visa product and can be used anywhere Visa is accepted. Travel Money Cards issued prior to 3 October 2016 were MasterCard products, and can be used anywhere MasterCard is accepted.
When using the card for ATM withdrawals or EFTPOS purchases overseas, you'll just need to select "credit" and enter your PIN to complete the payment.
How much will the card cost me?
The Travel Money Card offers several fee-free services, but you have to pay fees in some situations. These include:
|Main fees associated with|
Commonwealth Bank Travel Money Card
|Card issue fee||$15|
|Initial load fee||$0|
|Transfer between currencies||$0|
|Purchase transaction fee||$0|
|ATM withdrawal fee||A cash withdrawal fee applies, which varies depending on currency you’re withdrawing.|
The fee applies in the currency you withdraw the cash. Here’s the full list: AUD 3.50, CAD 3.00, EUR 2.20, GBP 2.00, HKD 17, JPY 220, NZD 3.50, SGD 3.50, THB 80.00, USD 2.50, VND 50000
|ATM balance enquiry fee||$0|
|MS alerts fee||$0|
|Emergency cash advance fee||$0|
|Transfer to Commonwealth Bank transaction account fee||$0|
Managing your card
Commonwealth Bank gives you several different options for ordering and managing your card.
- Ordering your card. You can apply for the Travel Money Card online or by visiting any Commonwealth Bank branch. If you are an existing CommBank Gold, Platinum or Diamond credit card customer, a Platinum Debit MasterCard customer or a student, the bank waives the card issue fee if you apply in branch. You should receive your card via mail within six business days, at which time you can also view its details via NetBank. Delivery outside metropolitan areas may take longer. Note that you must be at least 14 years of age to apply for this card.
- Loading funds on your card. You can load and reload funds onto your Travel Money Card anytime via NetBank or the CommBank app. You can add funds via BPAY, in a CommBank branch or by calling 1300 660 700 in Australia or (+61) 9999 3283 from overseas. The minimum reload per currency is AUD$1 and the maximum is AUD$100,000.
- Activating your card. If you apply at a branch, the bank activates your card automatically. You can then set up the PINs for your primary and backup cards in branch, online or over the phone. If you apply online, you’ll have to activate the card and set up a PIN before you can use it. You can do this online using your Travel Money Card and a six digit registration code that you are prompted to choose when you purchase the card.
- Online account management. CommBank's mobile app and NetBank Internet banking services give you the ability to monitor your card’s activity from any Internet-enabled computer or smartphone. When logged into your account, you can perform a range of tasks, including changing your PIN, checking balances in different currencies, viewing your transaction history, reloading the card, transferring between currencies, transferring to and from Commonwealth Bank accounts, and changing the currency order. You can also lock and unlock your card.
Security and emergency contact details
The Travel Money Card is protected by chip, PIN and signature technology, as well as 24/7 fraud monitoring. When you get a Travel Money Card, you automatically receive two cards. This means if your card is lost or stolen, you will have a spare one you can use in the meantime.
If your card has been lost or stolen you can contact the customer service team 24 hours a day, 7 days a week on:
- Within Australia: 1300 660 700 (local call).
- Outside Australia: +61 2 9374 0609* (call charges apply).
Getting your card
- Ordering your card. You can either order your card in person or through your NetBank. If you’re a Gold, Platinum and Diamond credit card holder, a Platinum Debit MasterCard customer or a student, the purchase fee will be waived. Cards purchased through NetBank will take around five business days to arrive.
- Activating. If you purchased your card in a branch, it will be activated on the spot and you can set up your PINs for both the main and spare card. If you ordered it through NetBank, you’ll need to contact the customer service team to activate your cards and confirm your PINs.
- Loading funds. Once you’ve received and activated your card, you can start loading funds onto your account. There are several options for this:
- Online transfer. You can transfer funds from an eligible Commonwealth Bank transaction account via netbank. You’ll need to log on to NetBank, go to the "Transfers & BPAY" page and select the transaction account you’d like to transfer from.
- Phone transfer. You can call the Travel Money Customer Service Centre and transfer funds from an eligible Commonwealth Bank account.
- BPAY. Use the BPAY Biller Code 113167 and enter your customer reference number which is your 16-digit Travel Money Card number.
Benefits and drawbacks
- Multiple currencies. The Commonwealth Bank Travel Money card offers one of the largest ranges of currencies in the Australian prepaid travel card market. For example, this is currently the only card that let’s you load Vietnamese Dong, Chinese Renminbi and Emirati Dirham.
- No currency conversion fees. Even if you’re spending in an unsupported currency or a currency that isn’t loaded on your card, you won’t be charged currency conversion fees. The rate applicable to the conversion is the retail foreign exchange rate at the time of the conversion.
- Worldwide account access. You can manage your Travel Money card through your NetBank account or via the CommBank app. This means you’ll have no trouble checking your balance and transferring currencies on the go.
- ATM fees. You’ll be charged every time you use your card to withdraw from an ATM. CommBank also doesn’t have an international ATM alliance, which means you could be charged twice – once by CommBank and once by the foreign ATM provider.
- No rewards. The Travel Money Card doesn’t come linked to a rewards program, so you can’t earn points as you spend.
- Card issue fee. There is a $15 issue fee for this card. If purchased at a Commonwealth Bank branch, the card issue fee will not apply for full-time primary, secondary or tertiary students, existing CommBank Gold, Platinum or Diamond credit card customers or Platinum MasterCard debit card customers.
The CommBank Travel Money Card is designed to help you manage your finances easily when you travel overseas, allowing you to lock in exchange rates and access up to 13 currencies at a time. But there is a wide range of travel money cards on the market, so make sure you compare your options carefully to find one that suits your needs.Back to top
Frequently asked questions
How can I manage my Travel Money Card while I'm overseas?
You can manage your card through NetBank (Commbank's Internet banking service), the CommBank app and also through SMS alerts and phone banking.
What happens if I lose my card?
Your Travel Money Card comes with a backup card in the case the first one is lost or stolen. If you lose your primary card, contact CommBank on (61+) 1300 660 700 (open 24 hours a day 7 days a week). The lost or stolen card will then be blocked, and the backup card activated so you still have access to your funds.
If both cards are lost or stolen, you can arrange for replacement cards to be sent o you. There is a fee of $15 when you request that replacement cards be issued. This is debited from the funds in your account. Provided that you have not changed the default currency order, the currency which is highest in the currency order will be debited when you order a replacement card. If you desperately need funds, you can also access an emergency cash advance for no extra fee.
How do I redeem remaining funds on my travel money card when I return home?
If you have funds remaining on your card when you return home, you have a couple of options for getting the money off your card.
You can withdraw the funds from a Commonwealth Bank or Bankwest ATM in Australia for no charge, or you can use the card to make over-the-counter purchases. If you don’t have money in your Australian currency wallet, a currency conversion fee of 2% will apply.
You can also transfer funds back to Australian dollars via NetBank or by calling the CBA customer service centre on (+61) 1300 660 700. You can also close your card and redeem the funds on the card in a CommBank branch.
What can I do if my Commonwealth Bank Travel Money Card is not working at the ATM?
If your travel money card is not working at the ATM, double check the following things:
- The ATM accepts MasterCard cards.
- You have the correct PIN and you’re not using the 6-digit registration code - if you enter an incorrect PIN three times in a row, your card will be locked.
- That you have activated the card.
- You’re not trying to withdraw more than your available balance, or that you haven’t exceeded your transaction limits for the day.
What happens when my card expires?
Each card has an expiry date. If you have $100 or more on the card, you will be notified by the bank that your travel money card is about to expire one month before the expiry date. If you do not redeem the funds prior to the card’s expiry, any funds left on the card will be lost.