Commonwealth Bank Travel Money Card Review

Rates and Fees verified correct on May 23rd, 2017

Enjoy the safety and convenience of a CommBank Travel Money Card that lets you load 13 currencies at the same time.

The Commonwealth Bank Travel Money Card is a prepaid Visa card that lets you load up to 13 foreign currencies. You can lock in exchange rates and save on currency conversion fees that you’d usually incur with a standard credit card or debit card when shopping overseas. You can manage your account online, save on loading fees and enjoy peace of mind thanks to chip and PIN-protection.

Available CurrenciesAUD, CAD, EUR, GBP, HKD, JPY, NZD, SGD, THB, USD, VND, CNY, AED
Multiple Currencies on One CardYes
Number of Cards Issued2
Minimum Load Amount$1
Maximum Load Amount$100,000
Maximum Annual Load AmountUnlimited
24 Hour ATM Cash Withdrawal Limit$2,500
24 Hour POS Transaction LimitUnlimited
Card Issue Fee$15
Initial Load Fee$0
ATM Withdrawal FeeAUD 3.50, USD 2.50, GBP 2.00, EUR 2.20, NZD 3.50, CAD 3.00, JPY 220, SGD 3.50, HKD 17.00, THB 80.00, VND 50000, CNY 15.00, AED 10.00
Reload Fee$0
Transaction Fee for Purchases$0
Balance Enquiries$0
Card Replacement Fee$15
Currency Conversion Fee0%
Account Closing Fee$0
Minimum Age14
Available To Temporary ResidentsNo

What currencies can I load on the Commonwealth Bank Travel Money Card?

The Commonwealth Bank Travel Money Card supports 13 major currencies including:

  • Australian dollar
  • United States dollar
  • Euro
  • Great Britain pound
  • Japanese yen
  • New Zealand dollar
  • Hong Kong dollar
  • Canadian dollar
  • Singapore dollar
  • Thai baht
  • Vietnamese dong
  • Chinese renminbi
  • Emirati dirham

There are no fees involved when you load funds into a foreign currency wallet, transfer funds between currency wallets on the card, or spend money in a currency that isn’t loaded or supported by your card. Instead, a retail foreign exchange rate determined by CommBank is applied at the time of conversion. You can find the foreign exchange rates on the CommBank website or on the CommBank app under “Tools & Calculators” and “Foreign Exchange Toolkit”.

Your currencies will be locked in at the bank’s retail foreign exchange rate applicable on the day your transfer or payment is processed. When loading or reloading, the money will be available the same day for transfers from CommBank transaction accounts and up to two business days for BPAY transactions.

What if I want to spend money in a different currency to the ones loaded on my card?

When spending money in a currency that is unsupported or insufficiently loaded on your card, the next available currency balance in your currency order will be used. You may customise your currency order through NetBank or by calling +61 1300 660 700. Otherwise, the following default currency order applies.

1. United States dollar (USD)
2. Euro (EUR)
3. Great Britain pound (GBP)
4. Australian dollar (AUD)
5. Japanese yen (JPY)
6. New Zealand dollar (NZD)
7. Hong Kong dollar (HKD)
8. Canadian dollar (CAD)
9. Singapore dollar (SGD)
10. Thai baht (THB)
11. Vietnamese dong (VND)
12. Chinese renminbi (CNY)
13. Emirati dirham (AED)

To illustrate, when paying for a US$50 lunch in Los Angeles, it turns out that you only have US$21 in your US dollar wallet. Instead of declining the transaction, your card is debited in Euros instead, since you have sufficient Euros in your account. CommBank’s prevailing retail foreign exchange rate is applied to convert your Euros into US dollars.

Where can I use my Commonwealth Bank Travel Money Card

The Commonwealth Bank Travel Money Card enjoys the worldwide acceptance of the Visa network and can be used in-store, at ATMs, online, over the phone and by mail order. However certain merchants and financial institutions may not accept the card, including stores where Visa prepaid cards are not accepted or where merchants process transactions manually.

You also can’t use your travel card for direct debits, for installments or recurring payments, for direct credit payments including sales tax refunds, for over-the-counter cash withdrawals, or for transactions in countries prohibited by US government sanctions and laws (e.g. Cuba, Iran, Libya and Sudan).

Features of the Commonwealth Bank Travel Money Card

When you apply for a Commonwealth Bank Travel Money Card, you can look forward to the following benefits and features:

  • Locked-in exchange rates. When you load funds on your card, they’ll be locked in at the exchange rate you got when you loaded your card. This will give you peace of mind and help you manage your budget since you don’t have to deal with fluctuating exchange rates. Foreign exchange rates are available on the CommBank website or in the CommBank app by following “Tools & calculators” to the “Foreign Exchange Toolkit”.
  • Additional card. Your free backup card ensures that you’ll still be able to access your money should the first card be lost, damaged or stolen.
  • Smartphone app. Enjoy the modern convenience of currency planning from your smartphone with the CommBank app. Monitor your expenses, convert currencies and reload funds while on the go.
  • Worldwide ATM alliance. The robust Visa alliance ensures that you will be able to access cash almost anywhere in the world.
  • Concierge service. Enjoy the luxury of personal concierge services when you need dinner reservations, air tickets, accommodation or concert tickets booked for you.
  • Purchase security insurance. If an item purchased on your card gets lost, stolen or damaged in the first 90 days, your card insurance coverage ensures that it will be repaired or replaced for free.

How much does the Commonwealth Bank Travel Money Card cost?

This table lists the costs associated with this card and when you’ll be charged them.

Type of feeCostWhen you’ll be charged
Issue fee$15This is a one-time fee when you purchase the card. Gold, Platinum and Diamond credit card holders, as well as Platinum Debit Mastercard holders and students, can get this fee waived by applying in-branch.
Load/reload fee $0This includes the first time you load your card and each subsequent reload.
Currency conversion fee$0No fee is charged whenever you transfer funds between currencies on your card or whenever you spend in a currency that’s not supported or loaded on your card. CommBank’s retail foreign exchange rates apply at the time of conversion.
International withdrawal fee
  • AUD 3.50
  • USD 2.50
  • GBP 2.00
  • EUR 2.20
  • NZD 3.50
  • CAD 3.00
  • JPY 220
  • SGD 3.50
  • HKD 17.00
  • THB 80.00
  • VND 50000
  • CNY 15.00
  • AED 10.00
Each time you withdraw cash, these charges apply respectively to the currency you are withdrawing
Inactivity feeNilSome travel cards may charge a fee when your card has been inactive for a stipulated period.
Closure/Cash out fee $0You will not be charged a fee for closing your account and your funds will be credited to a nominated Australian bank account in Australian dollars converted at prevailing retail foreign exchange rates.
Replacement card$15While your back-up card is free, you will be charged $15 when requesting a replacement for a lost or stolen card.

How to use the Commonwealth Bank Travel Money Card

Follow these simple steps to start using your Commonwealth Bank Travel Money Card:

1. Activating the card

For cards purchased in-branch, your two cards have already been automatically activated. For cards purchased online via NetBank, including replacement or reissued cards, you will need to activate your cards online. In any case, you should set up a PIN for each card by logging in to NetBank, going to a CommBank branch or calling the Travel Money Customer Service Centre at 1300 660 700, or +61 2 9374 0609 from overseas.

2. Loading funds on the card

Different currencies can be loaded on your card at the time of purchase, which will be subject to the bank’s foreign exchange rates at that time. When reloading the card, funds will be accepted in Australian dollars and converted into your primary currency according to your currency order. The applicable exchange rate is taken on the day your payment is processed, which is instant when paying cash in-branch or transferring funds via NetBank from a CommBank transaction account and up to two business days when using BPAY.

When reloading via BPAY, you may only load one currency at a time. You will need to wait for your first BPAY transaction to be completed before changing your currency order and making another transfer to that primary currency. Each load and reload must be more than the equivalent of AUD$1 and less than AUD$100,000.

3. Managing your online account

You can manage your account online at NetBank or on your smartphone’s CommBank app. You can view your balances and transaction history, transfer currencies within the account, reload funds, and make real-time fund transfers to and from eligible CommBank accounts. You can also change your PIN and currency order, set up SMS alerts and lock or unlock your card for security reasons when necessary.

What do I do if I return home with foreign currency remaining on the card?

You could choose to keep the funds for your next trip or withdraw the cash in Australian dollars via an ATM. Since ATM fees apply, you could also transfer the funds to your Commonwealth Bank transaction account via NetBank, if you have one. You may also consolidate currencies by transferring funds to another Commonwealth Bank Travel Money Card, if you have one.

Who do I contact if my card is lost, stolen or damaged?

Report loss or theft immediately by calling 1300 660 700 or +61 2 9374 0609 when overseas. Similarly, if you suspect your card has been subject to unauthorised use, notify the bank immediately by calling 13 22 21 or +61 2 9374 0609 when overseas.

How to apply for a Commonwealth Bank Travel Money Card

For existing CommBank customers with NetBank accounts, ordering is a simple online process which involves logging into NetBank. Your card will then arrive in the mail in under six business days. If you are not an existing CommBank customer, you may get your card straight away by heading into any CommBank branch. Bring your Australian passport or driver’s licence for identification purposes.

Are there any eligibility requirements?

While you do not need to be an existing Commonwealth bank customer, you must be more than 14 years old and satisfy customer identification requirements. You will have to register with NetBank when purchasing the card. Also, you are limited to only having five active Travel Money Cards at any one time.

The Commonwealth Bank Travel Money Card offers up to 13 major currencies, fee-free loads and reloads and no currency conversion fees. Make sure to factor the card issue, replacement fees and ATM withdrawal fees when comparing your options, though. When deciding which travel card to get, use our travel money comparison table to compare your available options and find the right card for your spending needs.

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This page was last modified on 19 May 2017 at 3:34pm.

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338 Responses to Commonwealth Bank Travel Money Card Review

  1. Default Gravatar
    Kirra | May 1, 2017

    Hi,
    Am I able to order/use this card if I am not a Commonwealth customer? I am happy to open a new account just for my overseas trip – is this possible?

    Thanks!

    • Staff
      Anndy | May 2, 2017

      Hi Kiarra,

      Thanks for your question.

      To apply for Commonwealth Bank Travel Money Card, you don’t need to be an existing CommBank customer.

      However, you need to comply with the following eligibility criteria among others:

      -At least 14 years old
      - With valid IDs
      -With email address
      -With Audtralian residential address.

      I hope this helps.

      Cheers,
      Anndy

  2. Default Gravatar
    Russell | April 29, 2017

    Hi, i will be traveling to Barcelona – Europe in July 2018 for 4 weeks. My travel card expires in September 2018, will my card be ok or do i need to purchase a new card from the branch before i leave to Europe.

    • Staff
      Anndy | May 1, 2017

      Hi Russell,

      Thanks for your question.

      When your card expires September 2018, you will still be able to use your existing card until the last day of September. So basically, if your trip is in July, you can use your Commonwealth Bank Travel Money Card for the entire duration of your trip. However, if you have the intention of extending your stay, you may want to consider getting a new card before your trip.

      Kindly note that within 6 months prior to the card expiry date and up to 12 months after the card expiry date, you may request to renew your Travel Money Card and your balance will be automatically transferred to your new cards for free. Travel Money Cards are not reissued automatically upon expiry, so you must request for a new card.

      Cheers,
      Anndy

  3. Default Gravatar
    Catherine | April 22, 2017

    If the QANTAS travelcard is loaded with Australian dollars prior to travelling to a country such as Iceland, are the Australian dollars converted to Icelandic Krona when you make a purchase or use an ATM?

    If so, what fees are charged for the payment or for an ATM withdrawal?

    • Staff
      Anndy | April 24, 2017

      Hi Catherine,

      Thanks for your question.

      Qantas Card with Qantas Cash does not support the Icelandic Krona, so in this case, the card draws funds from another currency in accordance to its default order of priority as listed on our review page.

      This card does not charge foreign currency transaction and currency conversion fees. However, it does charge ATM Withdrawal Fee.

      Cheers,
      Anndy

  4. Default Gravatar
    | April 20, 2017

    How do I use and am in Italy, and can i use it at every atm

    • Staff
      Anndy | April 20, 2017

      Hi Regina,

      Thanks for your question.

      The Commonwealth Bank Travel Money Card can be used at millions of locations around the world, both in-store and online anywhere Visa is accepted.

      Kindly note that when using the card for ATM withdrawals or EFTPOS purchases overseas, you’ll need to select “credit” and enter your PIN to complete the payment.

      Cheers,
      Anndy

  5. Default Gravatar
    PETER | December 23, 2016

    Hi
    I am travelling to Hong Kong and have 3 questions.
    We will load our combank travel money card in Australia before leaving but if we require more money we will use internet banking to re load card.
    Are there any issues to be concerned with regarding internet banking when accessing account from H.K?
    Are there any fees charged to top up in H.K using internet banking?
    Is there a fee to transfer Hong Kong currency back to aus dollar i.e money left over when we return ?

    Thanks

    • Staff
      May | December 23, 2016

      Hi Peter,

      Thank you for your inquiry.

      1. Are there any issues to be concerned with regarding internet banking when accessing account from H.K?
      Since it’s all done online, there shouldn’t be any problem when you access your Netbank account while you’re in Hong Kong.

      2. Are there any fees charged to top up in H.K using internet banking?
      CBA will not charge you each time you reload additional funds

      3. Is there a fee to transfer Hong Kong currency back to Australian dollar i.e money left over when we return?
      No. CBA does not incur a fee when you request to transfer funds from one currency to another on the same card.

      Hope this has answered your questions.

      Cheers,
      May

  6. Default Gravatar
    KP | November 30, 2016

    I am travelling to Switzerland. I see that Swiss Francs are not a currency option on the Travel Money Card. What is the best option for me in this scenario – load it with AU$ and then use it for EFTPOS purchases in Switzerland (will I just incur the conversion rate every time?), withdrawal a lump sum of cash on the spot in Switzerland (what is the withdrawal fee?), or convert to another currency (Euro maybe?).

    • Staff
      Anndy | November 30, 2016

      Hi KP,

      Thanks for your question.

      Please note that Commonwealth Bank Travel Money Card does not charge currency conversion fee but it charges ATM withdrawal fees (please refer to the above list of atm withdrawal fees per currency you’re withdrawing). This means that you can simply load AUD in your account and when using it in Switzerland for purchases, you won’t be charged currency conversion fees.

      Furthermore, our Travel Money Guide: Switzerland may help you when deciding a travel money option.

      Cheers,
      Anndy

  7. Default Gravatar
    PeterL | November 29, 2016

    We are travelling to Thailand, Malaysia and Singapore. Is it better (ie less fees ATM or otherwise) if I load THB and SGD for use in Thailand and Singapore and just use the AUD for Malaysia? Or should I just put all the currency into AUD and withdraw from ATM’s throughout Thailand, Malaysia and Singapore?

    • Staff
      Anndy | November 30, 2016

      Hi PeterL,

      Thanks for your question.

      If you have preloaded THB and SGD in your wallet, this allows you to spend in the supported and loaded currency and avoid the currency conversion fees you’d usually be charged if you were using an Australian card overseas.

      Also, preloading your account with the local currency locks in the exchange rates at the time. Depending on which way the currency goes, this can be a good way to avoid negative exchange rate fluctuations in the future.

      Cheers,
      Anndy

    • Default Gravatar
      PeterL | November 30, 2016

      Thanks Anndy,

      You mention the currency conversion fees I will be charged for using an Australian card overseas if I only have AUD loaded on the card. Do you know what the conversion fees are?

    • Staff
      Anndy | November 30, 2016

      Hi PeterL,

      Thanks for getting back.

      The currency conversion fees I’ve mentioned refers more to other Australian travel, debit and credit cards, not Commonwealth Bank travel money card as it does not charge currency conversion fee.

      Currency conversion fees vary across different cards and you can find this information on our review pages that features a particular card.

      Cheers,
      Anndy

  8. Default Gravatar
    Zahra | November 28, 2016

    This is an urgent question. I withdrawn US dollar cash , $300 from an ATM in Los angeles and my travel card has been charge for about $USD 110 !!! How can this happen? How can I fix this problem? On my balance it is written : pending cash withdrawal fee AUD 3.5 which is normal ! But i noticed sth else ! It is also written : Auto currency transfer USD 116 ! And again auto currency transfer : AUD 149.67
    What is this and why my travel card has been charged for this huge amount of money? I only withdrawn USD 300
    Thank you

  9. Default Gravatar
    Hayley | November 20, 2016

    Hi,

    I have just ordered a Commonwealth Travel Money Card online. I am going to Bali, I am aware this is not listed on the currencies available to use with this card. What are the fees for me using it in Bali and where can I use this particular card (ATMs, Restaurants)? Also will my travel money card come up as an account on my bank when I receive it so I can transfer money as I need it?

    I look forward to your response.

    Hayley

    • Staff
      May | November 24, 2016

      Hi Hayley,

      Thanks for your inquiry.

      1. What are the fees for me using it in Bali and where can I use this particular card (ATMs, Restaurants)?
      You can actually use your Commonwealth Bank Travel Money Card at any ATM and merchant stores/restaurants that accept Visa Card. There are no fees charged by CBA to your card for currency conversion and ATM withdrawal overseas, but please note that you may be charged by the ATM operator in Bali.

      2. Also will my travel money card come up as an account on my bank when I receive it so I can transfer money as I need it?
      You can reload your travel card through:

      a. NetBank, by phone and any CBA branch – funds will be available immediately (real time)
      b. BPay – funds will be available in 2 business days

      Hope this has answered your questions.

      Cheers,
      May

  10. Default Gravatar
    Andy | November 14, 2016

    Can you use the card for unsupported currencies i.e. Mauritian rupees? What are the fees associated when withdrawing? Thanks in advance

    • Staff
      Sally | November 14, 2016

      Hi Andy,

      Yes, you can use the card to withdraw unsupported currencies as long as you’re withdrawing it from an ATM that accepts Mastercard.

      The Travel Money Card no longer charges a currency conversion fee when used to withdraw or spend in unsupported currencies, but you will be charged an ATM withdrawal fee of AUD3.50 each time you use the ATM to withdraw the foreign currency.

      I hope this has helped.

      Cheers,

      Sally

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