Chinese Load&Go Travel Money Card Review

Access your own funds in China, pay in the local currency and save on fees with the Australia Post Load&Go China card.

The Australia Post Load&Go China travel money card is a prepaid card designed exclusively for use in China. You can load it with Australian dollars as well as Chinese yuan. This card doesn’t attract any monthly account-keeping fees and you won’t have to fork out fees when loading or reloading the card. Plus, you can lock in the exchange rates when you load the funds on your card, meaning you won’t be stung by rate fluctuations while you’re travelling.

Available CurrenciesAustralian Dollars (AUD)
Chinese Yuan (CNY)
Multiple Currencies on One CardNo
Number of Cards Issued1
Minimum Load Amount$100
Maximum Load Amount$10,000
Maximum Annual Load Amount$50,000
24 Hour ATM Cash Withdrawal Limit$2,500
Card Issue Fee$0
Initial Load Fee$0
ATM Withdrawal FeeAUD $2 equivalent
Reload Fee$0
Transaction Fee for Purchases$0.09
Balance Enquiries$0.50 per IVR enquiry
Card Replacement Fee$9.95
Currency Conversion Fee3%
Account Closing Fee$9.95
Available To Temporary ResidentsNo

Reloading funds and currencies

The Load&Go China travel money card can hold both Australian dollars and Chinese yuan. You can reload the card in-store at an Australia Post office or online. If you load your funds in-store, you can use either cash or a debit card, and the funds will appear in your account immediately. Another option is to turn to your bank’s online banking portal and add funds to your card using Pay Anyone. When you reload your card using this method, your bank’s cut-off times come into play. These reloads can take up to two business days to reach your account. Your bank may also charge a fee for this service. Transferring added funds between currency wallets is easy using the secure Load&Go online system. If you make a purchase or an ATM withdrawal, the card looks for funds in the local currency first. If there are no funds in the corresponding wallet, it accesses funds from the other wallet.

Where can you use this travel card?

You can use this card in over 140 countries, anywhere you see the UnionPay symbol. This means you can use this card to withdraw cash from ATMs and to pay for purchases at Point of Sale (POS) terminals. UnionPay is accepted at more than 10 million merchants in China. If you’re paying in a currency other than one held on the card, it looks to access funds from the Australian dollar wallet automatically. If the card does not hold Australian dollars, it uses funds from the Chinese yuan wallet.

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Fees and charges

You may have to pay fees in different situations. Here’s what you need to know:

Fee TypeAmount
Transaction fee (when paying in Chinese yuan)$0
Transaction fee (when paying in Australian dollars)$0.09 (capped at $0.99 per 30-day period)
Foreign currency conversion fee3% of transaction value (applies when you transact in a currency not held on the card)
ATM cash withdrawal and balance enquiry feeAUD $2 equivalent or its currency equivalent (additional ATM operator fees may apply). A daily ATM withdrawal limit of $2,500 applies.
Balance enquiry via IVR$0.50 per IVR enquiry
Transaction history via IVR$0.50
Customer service consultant fee$4 (applies to services provided by customer service consultants via customer assistance)
SMS notification fee$0.25
Replacement card fee$9.95
Backup card fee$9.95
Card closure fee$9.95
Card balance redemption fee$15
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Manage your account

You can use the Load&Go online platform to view your account balance and review your transaction history at any time. You can use it to move funds between currency wallets as well. This card lets you carry out a range of functions using its SMS service. By simply using your mobile phone along with a relevant text code, you can activate your card, check your balance, review transaction history as well as lock and unlock the card.

Security and emergency contact details

The card provider does not hold you liable for unauthorised transactions as long as you don’t contribute to the loss in any manner. You can lock your card to prevent its misuse when you plan to not use it for an extended period. The card can then be unlocked at anytime. In the locked state, you cannot load funds onto the card. In case of an emergency, such as if your card is lost, stolen or damaged, you can request for an emergency cash transfer by speaking to a Load&Go customer service representative over the phone on 13 76 78.

Getting your card

  • Ordering. You can get the Australia Post Load&Go China card by visiting any participating post office. You can order one online as well. You have to provide your name, contact details, date of birth and details from an acceptable form of ID such as your passport or driver’s licence.
  • Activating. Cards purchased in-store come activated. If you buy it online, you can complete the activation process online, by sending a text message or by calling customer assistance.
  • Loading. If you purchase your card in-store, you can load it using cash or your debit card. If you wish to load it online, turn to your bank’s Internet banking platform. The minimum you can reload is $100 and the maximum limit is $10,000.

Benefits and drawbacks

  • Save on transaction fees. When you use this card to pay for products and services in Chinese yuan, you don’t pay any transaction fees.
  • Backup card. You can choose to get a backup card even before you leave Australia. This way, if you end up losing, misplacing or damaging your card, you won’t have to wait for the replacement card.
  • Exclusive discounts. As a cardholder, you become privy to a range of exclusive deals and discounts on travel, dining, shopping and more.
  • Holds only two currencies. Unlike some travel cards that let you hold up to 10 different currencies, this card lets you hold no more than two – Chinese yuan and Australian dollars.
Using the Australia Post Load&Go China prepaid card when you travel to the Orient can work in your favour. However, since a number of travel cards let you load Chinese yuan, compare your options first.

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FAQs

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          31 Responses

          1. Default Gravatar
            siaFebruary 13, 2018

            So if i want reload ( deposit ) from AUD to CNY
            to my load& go china card in post office
            Or
            reload online form my Australian bank account to load& go china card
            (Is there any fee )
            Like if reload $100 AUD is ¥481.30
            is gone be ¥481.30 in my load& go china card
            Or is gone be less .?

            • finder Customer Care
              JonathanMarch 6, 2018Staff

              Hi Sia, thanks for your inquiry.

              The reload fee is $0. As a result if you reload $100 AUD you will receive the exchange rate available on the day. To clarify this exchange rate please contact Australia Post directly on (+61) 1300 780 339 (24/7).

              Best,

              Jonathan

          2. Default Gravatar
            KymFebruary 1, 2018

            I have just been on to the AusPost site to have a look at ordering a Load&Go China Card and it says they are not available. Do you know if they have been discontinued permanently?

            • finder Customer Care
              JhezelynFebruary 17, 2018Staff

              Hi Kym,

              Thank you for your comment.

              Load&Go China Card is still available for purchase, however, you can order it through participating posts only (please check their official website to find out the participating posts in your area). If you can’t find the nearest post in your location, you may also order a card online. You’d need to give your personal detail such as your name, contact info, date of birth and details from an acceptable form of ID like your passport or driver’s licence.

              Hope this helps.

              Regards,
              Jhezelyn

          3. Default Gravatar
            SueAugust 14, 2017

            If there is money left on my card can I spend the remainder in Australia

            • finder Customer Care
              LouAugust 14, 2017Staff

              Hi Sue,

              Thanks for your question.

              Yes, you can spend the remainder of your balance in Australia. You may want to change it back first to your Australian dollars currency wallet before using it.

              Another option is to exchange the money back into your Australian dollars currency wallet and withdraw the funds from an ATM or fill out the Load&Go balance redemption form to have the funds sent to you via an Australia Post Money Order. Kindly note that there is a $9.95 closing fee for Chinese Load&Go Travel Money Card.

              Just for added information, if you still plan to use this card in the future, there an option to temporarily block or ‘lock’ your Load&Go China card. You can do it by logging in to your online account or through the Load&Go App.

              I hope this helps.

              Cheers,
              Anndy

          4. Default Gravatar
            JohnNovember 15, 2016

            Can I transfer funds from the Load & Go card to other accounts in Australia? If so what fees apply?

            Regards,
            Johnny

            • finder Customer Care
              MayNovember 15, 2016Staff

              Hi Johnny,

              Thanks for your question.

              Yes, money transfer from your Australia Post Load&Go China travel money card to other accounts is allowed. The applicable fee would be AU$35 for emergency cash transfer.

              Cheers,
              May

          5. Default Gravatar
            TylerAugust 27, 2016

            If I have a Load and Go China card in Australia, is it free of charge for my friend in China to deposit money from his account in Bank of China to my Load and Go China card?

            • finder Customer Care
              LouAugust 28, 2016Staff

              Hi Tyler,

              Thanks for your question.

              Unfortunately, you can only load the Chinese Load&Go card with Australian dollars through in-store, at an Australia Post office or online. You have the option to transfer the Australian dollar to Chinese yuan.

              Cheers,
              Anndy

          6. Default Gravatar
            TylerAugust 27, 2016

            If I have a Load and Go China card in Australia, is it free of charge for my friend in China to deposit money from his account in Bank of China to my Load and Go China card?

          7. Default Gravatar
            SherryAugust 16, 2016

            I have 6000 AUD on my Load and Go China card. I had to cut my trip short because my mother got a brain tumor and I went to Canada to care for her until she died a month ago. I am back in Australia now and need access to this money. I don’t know how to retrieve it?
            Can you help please?

            • finder Customer Care
              SallyAugust 17, 2016Staff

              Hi Sherry,

              Thanks for your comment and we’re so sorry to hear about that.

              If you have remaining funds on your card, you’ll just need to fill out and submit a Load & Go balance redemption form to have the money returned. You’ll just need to include some of your personal information (such as full name, street address, contact number etc) and the 16 digit number on the back of your Load & Go China card.

              Any CNY remaining on the card will be converted to Australian dollars and Australia post will then reimburse the funds by an Australia Post Money Order which you can collect.

              I hope this has helped.

              Cheers,

              Sally

          8. Default Gravatar
            DeborahJune 24, 2016

            I purchased the load and go card to pay for hotel accommodation in china on line in Yuan. When I entered the card information, a pop-up appeared saying it was not accepted. The website had the Union Pay symbol. Is there anyway to transfer my money from this card to another credit card, or is the only way to withdraw the money at an ATM, or would the Bank of China in Australia refund over the counter. I’m a little hesitant to save and use the card in China based on the poor reviews, and the difficulties other travellers are having. I have contacted Australia Post who have not responded

            • finder Customer Care
              MayJune 24, 2016Staff

              Hi Deborah,

              Thanks for your comment.

              Just to confirm, have you tried activating your card before using it? Or, have you checked if your card was not blocked?

              Sometimes, if the Australia Post team detect an unusual transaction, they may block your card. It could be one of the reasons why your card did not work when you used it. For that, I’d suggest that you call the Load&Go China Card customer service team again so they can assist you. For your convenience, I’ve forwarded their contact details to your email.

              In the meantime, transferring funds from your Chinese Australia Post Load&Go travel money card to a credit card may not be possible. So if you want to take the funds out from the card, you may need to withdraw them through an ATM with UnionPay logo and select “SAV or savings.”

              I hope this has helped.

              Cheers,
              May

          9. Default Gravatar
            PamApril 15, 2016

            When I tried to use my card at a shop that displayed the union pay symbol I wasn’t given the choice to pick savings it automatically went to credit. Why would this happen please?

            • finder Customer Care
              SallyApril 15, 2016Staff

              Hi Pam,

              Thanks for your question.

              The Chinese Load&Go card generally works if you select ‘savings’ for an EFTPOS transaction or ATM withdrawal. Check your transaction history via your online account to see if the transaction was taken from your account normally. If it did, then this could’ve been a glitch at the EFTPOS machine.

              If not, you might need to contact the customer service team to confirm what the issue is.

              I hope this has helped.

              Cheers,

              Sally

          10. Default Gravatar
            KarenMarch 20, 2016

            Hello, I have purchased the Chinese Load & Go card. I have loaded it with Aust $$. Do I need to convert this to Chinese Yuan or will it automatically convert when I am in China? Thanks

            • finder Customer Care
              SallyMarch 21, 2016Staff

              Hi Karen,

              Thanks for your question.

              No, you need to convert the funds into Chinese Yuan before making a purchase in China if you don’t want to be charged the currency conversion fee. You can change the funds over to Chinese currency through your online portal.

              I hope this has helped.

              Cheers,

              Sally

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