Access your own funds in China, pay in the local currency and save on fees with the Australia Post Load&Go China card.
The Australia Post Load&Go China travel money card is a prepaid card designed exclusively for use in China. You can load it with Australian dollars as well as Chinese yuan. This card doesn’t attract any monthly account-keeping fees and you won’t have to fork out fees when loading or reloading the card. Plus, you can lock in the exchange rates when you load the funds on your card, meaning you won’t be stung by rate fluctuations while you’re travelling.
|Available Currencies||Australian Dollars (AUD) Chinese Yuan (CNY)|
|Multiple Currencies on One Card||No|
|Number of Cards Issued||1|
|Minimum Load Amount||$100|
|Maximum Load Amount||10,000|
|Maximum Annual Load Amount||50,000|
|24 Hour ATM Cash Withdrawal Limit||2,500|
|Card Issue Fee||$0|
|Initial Load Fee||$0|
|ATM Withdrawal Fee||AUD $2 equivalent|
|Transaction Fee for Purchases||$0.09|
|Balance Enquiries||0.50 per IVR enquiry|
|Card Replacement Fee||$9.95|
|Currency Conversion Fee||3%|
|Account Closing Fee||$9.95|
|Available To Temporary Residents||No|
Reloading funds and currencies
The Load&Go China travel money card can hold both Australian dollars and Chinese yuan. You can reload the card in-store at an Australia Post office or online. If you load your funds in-store, you can use either cash or a debit card, and the funds will appear in your account immediately. Another option is to turn to your bank’s online banking portal and add funds to your card using Pay Anyone. When you reload your card using this method, your bank’s cut-off times come into play. These reloads can take up to two business days to reach your account. Your bank may also charge a fee for this service. Transferring added funds between currency wallets is easy using the secure Load&Go online system. If you make a purchase or an ATM withdrawal, the card looks for funds in the local currency first. If there are no funds in the corresponding wallet, it accesses funds from the other wallet.
Where can you use this travel card?
You can use this card in over 140 countries, anywhere you see the UnionPay symbol. This means you can use this card to withdraw cash from ATMs and to pay for purchases at Point of Sale (POS) terminals. UnionPay is accepted at more than 10 million merchants in China. If you’re paying in a currency other than one held on the card, it looks to access funds from the Australian dollar wallet automatically. If the card does not hold Australian dollars, it uses funds from the Chinese yuan wallet.Back to top
Fees and charges
You may have to pay fees in different situations. Here’s what you need to know:
|Transaction fee (when paying in Chinese yuan)||$0|
|Transaction fee (when paying in Australian dollars)||$0.09 (capped at $0.99 per 30-day period)|
|Foreign currency conversion fee||$3 of transaction value (applies when you transact in a currency not held on the card)|
|ATM cash withdrawal and balance enquiry fee||AUD $2 equivalent or its currency equivalent (additional ATM operator fees may apply). A daily ATM withdrawal limit of $2,500 applies.|
|Balance enquiry via IVR||0.50 per IVR enquiry|
|Transaction history via IVR||$0.50|
|Customer service consultant fee||$4 (applies to services provided by customer service consultants via customer assistance)|
|SMS notification fee||$0.25|
|Replacement card fee||$9.95|
|Backup card fee||$9.95|
|Card closure fee||$9.95|
|Card balance redemption fee||$15|
Manage your account
You can use the Load&Go online platform to view your account balance and review your transaction history at any time. You can use it to move funds between currency wallets as well. This card lets you carry out a range of functions using its SMS service. By simply using your mobile phone along with a relevant text code, you can activate your card, check your balance, review transaction history as well as lock and unlock the card.
Security and emergency contact details
The card provider does not hold you liable for unauthorised transactions as long as you don’t contribute to the loss in any manner. You can lock your card to prevent its misuse when you plan to not use it for an extended period. The card can then be unlocked at anytime. In the locked state, you cannot load funds onto the card. In case of an emergency, such as if your card is lost, stolen or damaged, you can request for an emergency cash transfer by speaking to a Load&Go customer service representative over the phone on 13 76 78.
Getting your card
- Ordering. You can get the Australia Post Load&Go China card by visiting any participating post office. You can order one online as well. You have to provide your name, contact details, date of birth and details from an acceptable form of ID such as your passport or driver’s licence.
- Activating. Cards purchased in-store come activated. If you buy it online, you can complete the activation process online, by sending a text message or by calling customer assistance.
- Loading. If you purchase your card in-store, you can load it using cash or your debit card. If you wish to load it online, turn to your bank’s Internet banking platform. The minimum you can reload is 100 and the maximum limit is 10,000.
Benefits and drawbacks
- Save on transaction fees. When you use this card to pay for products and services in Chinese yuan, you don’t pay any transaction fees.
- Backup card. You can choose to get a backup card even before you leave Australia. This way, if you end up losing, misplacing or damaging your card, you won’t have to wait for the replacement card.
- Exclusive discounts. As a cardholder, you become privy to a range of exclusive deals and discounts on travel, dining, shopping and more.
- Holds only two currencies. Unlike some travel cards that let you hold up to 10 different currencies, this card lets you hold no more than two – Chinese yuan and Australian dollars.
Frequently Asked Questions
What documents do I need to complete the ID check?
- Australian passport (current or expired less than two years)
- Foreign passport (current)
- Australian driver's licence (current)
- Australian learner's permit (current).
- Medicare card
- Birth certificate (original or certified copy)
- Tertiary student card (current)
- Pension card (current issued by CentreLink)
- Foreign driver's licence (current)
- Utility bill (less than three months – electricity, gas, phone, water).
How do I activate my Load&Go Travel Money Card?
- If you purchased the card from an Australia Post retail outlet, the card will be activated and ready to use when you get it
- If you purchased your card online:
- Activate the Load&Go China Card through the Australia Post Online Card Manager
- Activate the Load&Go China Card using SMS Servicing
- Activate the Load&Go China Card by calling Australia Post customer support
What do I do if my card won’t work?
- Make sure you select ‘savings’ when you’re trying to use your Load&Go China Card to withdraw money from an ATM
- Make sure that your card has not been blocked by the Load&Go China Card customer service team. Sometimes, if the Australia Post team detect an unusual transaction, they may block your card.
If you need to speak to an Australia Post customer service representative about the Load&Go China Card, call customer support. A customer service representative will be able to help you with the following:
- Making a complaint
- Dispute a transaction
- Find about why your card is blocked
- To report a lost or stolen card.
What’s my Load&Go China Card ID?
I forgot my PIN. How do I get it?
- POST PIN [6 DIGIT ACCESS CODE] [LAST 4 DIGITS OF YOUR CARD NUMBER].
How do I change my Load&Go China Card PIN?
What is my Load&Go Access Code?
How do I load money onto my Load&Go Travel Money Card?
- BSB: 980 222
- Account number: nine-digit (Acc No.) printed on the back of your card.
How do I check my Load&Go China travel money card balance?
What do I do to make a purchase using the travel card?
- To make a purchase at a merchant, make sure you select savings before you enter your PIN
- Enter your account information to make a purchase online: including your 16-digit card number, expiry date and the three-digit CCV on the back of the card next to the signature panel. If you need to enter a billing address, enter the address of the places where you purchased the card, but this only applies if you’ve registered the card. And if you’re asked for a cardholder name, enter the name ‘Valued Cardholder’.