The National Broadband Network (NBN) is available to most households in Australia. If your address doesn't show up when you search on Finder for Internet plans, here's what to check:
- Make sure you've entered your full address. If you live in a unit or apartment, use this format with your unit number first: 6/27 Wallaby Way. Try again.
- In a brand-new building or development? The NBN might not be connected yet. Generally your builder should organise this, but if that hasn't happened you'll need to arrange for a new connection. Some unit blocks have a building-wide deal to buy services from a non-NBN provider - in those cases, you'll have fewer choices and may need to talk to your building management or strata. In these cases, you could also consider home wireless or mobile broadband.
- The NBN database we use might contain an error. Occasionally, an address is stored in a different or incorrect form in the main NBN database. If that happens to you - say you've moved house and can see there's an NBN box there already - then you'll need to contact NBN Co to get the database updated.
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I cant seem to have my address on here. How to fix it?
Hi Antonio,
If your address doesn’t appear, you may need to contact your phone and internet provider. They can contact NBN Australia to assist with resolving the issue. As part of the process, your provider may request information including the coordinates of the property you wish to connect, and proof that the property is occupied. Best of luck!
There is an NBN connection box already installed inside the apartment where I live, however the service is currently not active and there is no internet connection. Belong attended the property previously and advised that the NBN connection is not working, but the issue was not resolved. How can I organise an NBN technician visit?
You can’t organise a technician visit directly – you need to sign up for a service first. Once that happens, the provider you choose can organise any NBN remediation work needed.
Where can I find combined NBN and mobile phone plans?
Hi Peter,
You can read our guide about combined plans here. You might also want to check out our rewards hub, where Finder offers digital visa gift cards worth $50 to $500 when you sign up to eligible providers, including internet and mobile phone providers. Hope this helps!
I’m movibg into a new home and they have nbn which I do not have where I live now. So it’s very confusing as to which plan provider to use. I don’t play games nor download movies but I need for the smart home unit to work
Hi Wendy,
It can be really confusing, I agree! NBN 25 is suitable for one or two light-use households doing basic browsing, email and occasional HD streaming, but it struggles with multiple users or heavy streaming. NBN 50 is suitable for small to medium households (2–4 people) doing everyday internet activities like HD/4K streaming, gaming and video calls. It sounds like the first one may suit your needs, but it generally doesn’t cost much more (if anything) to upgrade to NBN 50. Hope this helps!
There are 25 units in my complex but this site only lists the first 5 units, and I have NBN, have had for 15 years, why isn’t this site up to date
Hi Laurel,
If your address doesn’t appear, you’ll need to contact your phone and internet provider; they will contact NBN directly to assist with resolving the issue. As part of the process, your provider may request the coordinates of the property you wish to connect, and proof that the property is occupied. Best of luck!