5 reasons why a Telstra internet plan could be the right choice for you

Wanting more out of your internet connection? We take a look at what Telstra offers and how you could be rewarded for being a customer.

A lot of people think that an internet plan is just down to a connection and a modem.

But with the right internet plan, you can get so much more.

For example, Telstra offers a range of additional benefits. So we're taking a look at some of the key questions to ask if you've been thinking about Telstra -- and provide the answers, too.

Learn more

1. Can Telstra offer a range of internet connectivity options?

When you're working out which internet plan is right for you, it's important to think about how you'll use the internet, and what technology is available at your address.

Telstra offers a range of different technology types to get you connected, spanning nbn®, 5G Internet, Opticomm and Satellite.

With all these different tech options under one roof, it makes it easy to find the right internet plan for your home.

Additionally, Telstra offers a range of plans to suit different online needs.

For example, you might have a big family with lots of online devices attached to the network.

Or maybe you just have a range of data-intensive activities you need to get sorted – working from home with lots of video calls, or needing to livestream your current game.

Telstra's internet plans are also flexible, so you can see if it's a good fit for your needs. You can check your address on the Telstra website to see what sort of plans are available in your area.

^{nbn® services are not available to all areas or premises. 5G Internet for select areas and eligible customers only. Limited number of services available per postcode. Satellite Home Internet availability subject to Starlink's satellite network capacity.}

2. Can I get a reliable connection with Telstra?

To enhance your internet experience, some Telstra plans also include the Telstra Smart Modem 4 (TSM 4) for use.

The TSM 4 is Telstra's latest pre-configured, plug-and-play modem. It can be set up in minutes, and offers a range of features:

• Next-gen Wi-Fi 7 technology for Wi-Fi 7 devices
• Security and parental controls to help keep everyone safe online
• 2GB RAM to easily handle over 250 devices
• Automated software updates
• Control in your hands with My Telstra app features including speed tests, modem restarts and service health checks

You're also able to extend your Wi-Fi coverage within your home with a Telstra Smart Wi-Fi Booster Gen 3, with a compatible modem. And if anything goes wrong, you've also got access to local support.

Additionally, if your internet service does drop out, the TSM 4 with an eligible plan (and mobile coverage available) will switch over to the Telstra mobile network to help keep you connected. Speeds are capped at 25/5 Mbps, except on Telstra Business Internet plans (which are uncapped and unshaped), but actual speeds may be lower.

Having this sort of backup can be the difference between a minor inconvenience and a lost workday.

^{For plans with modem for use: If you cancel, change tech type or to an Internet Only plan, within 24 months, simply return your modem or pay a $200 non-return fee.}

3. Do Telstra plans include troubleshooting features?

Select Telstra plans include SmartFix, a troubleshooting AI agent that proactively detects and can help to resolve a range of online issues.

For example, if there's a connectivity issue, SmartFix can work in the background to resolve it. If it's able to resolve the issue, you may not even notice that you've been offline. SmartFix is available on eligible plans.

During FY2025, SmartFix took action on around 2.5 million issues across the Telstra customer network.

However, if it's a more serious issue, SmartFix will contact you with the appropriate steps to take via SMS, which may include help from a service technician if necessary.

4. How does Telstra help keep me safe online?

In 2026, going online also means being at risk of cyber threats. But Telstra can help you with avoiding them!

Telstra blocks millions of cyber threats every day, and monitors their network 24/7 to help protect against suspicious activity.

Although it's important to take steps to keep yourself safe while you're on the internet, Telstra works at a network level to help protect its customers.

5. Can I be rewarded for a Telstra plan?

Yes! As an eligible Telstra customer, you can also get access to the Telstra Plus program.

Telstra Plus is free to join. Once you're in, you can start earning points, which can be used for discounts on your bill or redeemed for digital gift cards and retailer discounts.

As a Telstra Plus member, you can also get early access to ticket pre-sales for major events and discounted movie tickets. Plus, there are also exclusive competitions!

Eligibility criteria apply to join Telstra Plus.

Learn more about switching your internet to Telstra today

Things You Need To Know

Service availability: nbn® services are not available to all areas or premises. 5G Internet for select areas and eligible customers only. Limited number of services available per postcode. Satellite Home Internet availability subject to Starlink's satellite network capacity. Month-to-month plans: Your plan and add-ons may change (including price and inclusions). If you don't like a change, you can change your plan or cancel your plan or add-ons. For internet plans with modem for use: If you cancel, change to an Internet Only plan or to a different tech type, within 24 months, simply return your modem or pay a $200 non-return fee. Speeds: An nbn® service can never go faster than the maximum line speed available at your home, so for FTTN/B/C customers, we will confirm your maximum attainable speed after connection and let you know if your line is not able to achieve the maximum speed of your plan. Speeds experienced may be lower due to various factors including modem and cabling and in-home set up and wiring. Find out more about speeds on the nbn network at telstra.com/nbn-speeds. Telstra Plus: Must be 18+ with an active Telstra-branded service. Points are earned on the cash component of eligible products purchased outright or on a repayment option, and service purchases (excludes cancelled, refunded, or returned products or services). Points expire 3 years from earning. Marketing opt-in required (preferences can be changed). Excludes Telstra Enterprise and Corporate accounts. See the Telstra Plus program terms and conditions Bill discounts: Bill discounts available to current Telstra Plus members with an eligible Telstra Upfront Mobile service or Telstra Upfront Internet service (excluding Satellite Plans) and have enough points. Requires user activation via My Telstra. If you cancel or change your service, unless the change is within the same plan family, your monthly discount ends early and your discounts and points are non-refundable. Learn more on our FAQs page [URL: https://www.telstra.com.au/plus/frequently-asked-questions#telstra-plus-points]. Telstra Plus discounted movie tickets: Telstra Plus members can access discounted movie tickets available online at participating Australian cinemas. Ticket prices and the purchase terms are available on the movie ticket partners' websites. Eligibility criteria apply to join Telstra Plus. Members earn 10 points per $1 on discounted movie tickets only. Excludes food, beverages, surcharges, credits and refunds. See the full Telstra Plus movie offer terms and conditions. Sports tickets, arts tickets and pre-sales to concerts: Purchase of Telstra tickets are strictly subject to availability during sale window. Ticket prices and the ticket purchase terms are available on the ticket partners' websites. Limit of 10 tickets per transaction. Check the Telstra Plus Tickets pre-sale terms and conditions for full details.