5 must-have customer service features from your bank

With NAB, you can get access to a wide range of banking features and tools to help you manage your money more effectively.

Customer service from your bank should be straightforward and suit your needs. With this in mind, we take a look at some of the customer service non-negotiables when you're choosing a bank.

More about NAB

1. Customer rewards

Most of us use banking services in some form or another every day.

So, it's nice to be rewarded for it.

NAB Goodies lets eligible NAB customers access a wide range of rewards, savings and offers.

Some of NAB's partners include Hoyts, Expedia, Mate Telco and Samsung.

So why not hop onto the NAB app and find out more?

2. Easy-to-access support

First and foremost, support from your bank should be easy to access.

There's no point in having all sorts of great support "features" if you don't have a way to use them!

NAB provides a range of ways for customers to get in touch.

• Over the phone
• Via the NAB app
• Through the NAB website
• In-person (more on that in a moment)

Having access to different customer support channels means that you're able to access the help you need, around the clock.

3. Fraud protection

Unfortunately, one of the downsides of living in an online world is that scams are prevalent.

NAB uses secure technology to help protect your account, such as:

• NAB Defence: In the event that fraudulent transactions occur, NAB Defence may be able to prevent financial losses occurring.
• In-built card tech: NAB's cards use a range of high-tech solutions within cards to prevent fraud.
• Transaction monitoring: When transactions that seem suspicious are identified, NAB will notify you and place a block on that card if necessary.
• Online Secure: This service is free to NAB customers and provides users with an additional layer of verification when making payments.

Additionally, NAB has a number of measures in place to protect against potential scams when sending or transferring funds.
These can include:

• Daily transaction limits
• Requiring additional steps to authenticate large transfers
• Texts sent to confirm unusual transactions
• Pop-ups requesting double-checking of names or account numbers.

These can act as safeguards against potential fraud.

You can also access NAB's resources on fraud prevention to help you spot issues before they occur.

4. Personalised assistance

Everyone's banking needs are different. Standardised solutions don't always work for individual circumstances.

When you reach out for assistance from NAB, you're provided with personalised support options, both digitally and in-person.

You can use NAB Messaging to get in touch (via the NAB app), call via phone or the NAB app, or simply pop into your local branch with your query.

Self-service telephone banking for NAB is also available 24/7.

This helps you get in touch with the right person and resources to help you.

Then, you're able to work together to find a tailored solution.

5. In-person access

Sometimes, it's best to just speak to another person, one-on-one.

So, to make it easier to speak to the people you need and get the service you want, NAB has a number of options.

NAB has branches all over Australia. You can book appointments to speak to a team member in person or online via NAB's appointment booking tool.

This can be particularly handy if you're looking for information about a specific product. For example, you might be looking at starting your own business or buying your own home.

Additionally, many of NAB's branches open on Saturdays. Because the help you need doesn't always fit neatly in a Monday-to-Friday, 9-5 schedule.

Learn more about banking with NAB

This article was written by Finder and sponsored by NAB.

The information in this article is general in nature and doesn't consider your personal objectives, financial situation or needs. You should review the relevant product terms and consider whether it's right for you.