Cash Passport Platinum Mastercard – Travel Money Card Review

Spend in 11 currencies and take advantage of locked-in exchange rates with the Cash Passport Platinum travel card.

The Cash Passport Platinum is a prepaid travel Mastercard that lets you load up to 11 different currencies, allowing you to spend in multiple regions with ease. Enjoy the security of locked-in exchange rates and the safety of not having to carry cash around as well as the convenience and wide acceptance of a Mastercard. As a platinum product, this card also offers 3 months of free global wi-fi each time you top up and complimentary access to airport lounges worldwide if your flight is delayed.

Available CurrenciesAUD, CAD, EUR, GBP, HKD, JPY, NZD, SGD, THB, USD, AED
Multiple Currencies on One CardYes
Number of Cards Issued1
Minimum Load Amount$100
Maximum Load Amount$100,000
Maximum Annual Load Amount$100,000
24 Hour ATM Cash Withdrawal Limit$3,000
24 Hour POS Transaction Limit$15,000
Card Issue Fee$0
Initial Load Fee$0
ATM Withdrawal FeeUSD 2.50, EUR 2.50, GBP 2.00, NZD 3.50, THB 80.00, CAD 3.50, HKD 18.00, JPY 260.00, SGD 3.50, AUD 3.50, AED 10.00
Reload Fee$0
Monthly Inactivity Fee
after 12 months inactivity
$0
Transaction Fee for Purchases$0
Card Replacement Fee$0
Currency Conversion Fee0%
BPay Reload fee1% of the reload amount
Negative Balance Fee$0
Account Closing Fee$10
Available To Temporary ResidentsNo

What currencies can I load on the Cash Passport?

The Cash Passport supports the following major currencies:

  • Euros
  • US dollars
  • Great British pounds
  • New Zealand dollars
  • Thai baht
  • Canadian dollars
  • Japanese yen
  • Hong Kong dollars
  • Singapore dollars
  • United Arab Emirates dirham
  • Australian dollars

Mastercard Prepaid sets the foreign exchange rates when you load or reload funds, and the rates can vary daily. When converting funds from one currency wallet to another on your card, Mastercard Prepaid will also determine the applicable foreign exchange rates at the time of the transaction.

When spending in a currency that isn’t supported by or loaded on the card, Mastercard Prepaid will apply its designated “spend rate” for conversion and funds will be debited from your card from the next available currency balance following the default currency order:

So, let’s say you’re travelling in Vietnam and have Australian dollars and euros loaded on your card. This means that if you swipe your Cash Passport in Vietnam to pay for dinner in Vietnamese dong, your card will be debited in Australian dollars at Mastercard Prepaid’s spend rate. If your Australian dollar wallet does not have sufficient funds to cover the full transaction, your next currency wallet with a positive balance will be deducted. As you didn’t have US dollars loaded on the card, the funds will be deducted from your euros wallet. Again, Mastercard Prepaid will determine the spend rate for converting dong into euros

Where can I use my Cash Passport?

This travel card offers the worldwide acceptance of a Mastercard, which means that you can use it online, in stores and at international ATMs wherever you find the Mastercard symbol. However, some restrictions apply, such as the card not working in certain countries due to Mastercard-imposed restrictions. You also cannot use the Cash Passport for manual transactions or unlawful activities.

Features of the Cash Passport

These are the prime features and benefits of the card:

  • $30 bonus. Load a minimum of AUD$1,500 in foreign currency and register your Cash Passport Platinum Mastercard to take advantage of the $30 bonus on your Cash Passport account.
  • Locked-in exchange rates. Enjoy protection from exchange rate fluctuations when you lock in your chosen currencies in advance.
  • Additional cardholders. At the time of obtaining your card, you may purchase an additional card for $5.
  • Free global Wi-Fi. Access over a million of Boingo hotspots and stay connected around the world. Get 3 months of membership every time you load your Cash Passport account with AU$100 or equivalent foreign currency.
  • Worldwide ATM alliance. The Mastercard network ensures that you are able to make ATM withdrawals anywhere in the world where Mastercard is electronically accepted.
  • Online account. Easily manage your Cash Passport online while staying on top of your expenditure with your online account. You can check balances, view transaction history, transfer between currencies and reload funds online even when you’re on the move.
  • Cash Passport offers. Enjoy exclusive shopping offers, including online store discounts and free shipping.
  • Mastercard Zero Liability. Spend with peace of mind knowing that your account is protected against unauthorised and fraudulent transactions.

How much does the Cash Passport cost?

This table explains the associated costs of this card and when you’ll be charged each fee.

Type of feeCostWhen you’ll be charged
Purchase fee$0N/A
Initial load fee$0N/A
Reload fee
  • $0 for bank transfers and online reloads (except when using debit cards)
  • 1% of the reload amount when using BPAY without booking your rate
  • $5 for each load transaction using a debit card
You pay this fee each time you reload funds on your card after the initial load.
Administrative feeUp to the greater of 1.1% of the load/reload amount or $15You pay this fee when you purchase and load or reload your card in-store with the assistance of a customer service representative.
Currency conversion fee$0When you convert funds from one currency to another or when you transact in a currency that isn’t supported or loaded on the card, you won’t be charged a fee. Please note that the Mastercard prepaid exchange rates will apply, though.
International ATM withdrawal fee
  • USD 2.50
  • EUR 2.50
  • GBP 2.00
  • NZD 3.50
  • THB 80.00
  • CAD 3.50
  • HKD 18.00
  • JPY 260.00
  • SGD 3.50
  • AUD 3.50
You pay this fee for making a cash withdrawal from an overseas ATM using your Cash Passport. For international ATM withdrawals in countries other than those with supported currencies on the card, you’ll be charged the Australian dollar withdrawal fee.
Domestic ATM withdrawal fee2.95% of withdrawal amountYou pay this fee when withdrawing cash from an ATM within Australia.
Additional card fee$5You pay this fee when you opt for an extra card at the time of purchase.
Replacement card fee$0N/A
Inactivity fee$0N/A
Cash out fee $10You pay this fee for cashing out funds on your card apart from ATM withdrawals.

How to use the Cash Passport

Start using your Cash Passport by following these easy steps.

  • Activate the card. Get your Cash Passport at a participating distribution outlet, or apply online if you can wait more than three business days for it to be delivered. You can activate your card online once you receive it.
  • Load funds on the card. Either top up funds at a participating distribution outlet or do it online via a debit card, BPAY or bank transfer. Debit card payments are instantaneous, while BPAY and bank transfer payments can take up to three business days to be settled (which further delays card delivery by post). The exchange rate at the time of settlement will be applied in these cases, and may differ from the rate at the time of your transaction. The minimum loading and reloading amount is AUD$100 per transaction, but maximum limits differ with transaction types.
  • Manage your online account. Once you’ve registered your card online, you will be able to log in anytime to manage your account. This includes checking transactions and balances, transferring currencies between currency wallets and reloading funds whenever you need.

What do I do if I return home with foreign currency remaining on the card?

You may keep these currencies on your card for your next trip or cash out the available funds immediately for a fee of $10. The funds will then be transferred directly to your nominated bank account.

Who do I contact if my card is lost, stolen or damaged?

To report a lost or stolen card, or a breach of your PIN security, you should immediately call the 24-hour Global Emergency Assistance helpline at 1800 098 231 or +44 207 649 9404 when overseas. You can then arrange to get a replacement card and emergency cash, so it’s important to contact the helpline as soon as possible.

How to apply for a Cash Passport

You can apply for the Cash Passport in a few minutes online. You will need to provide personal details including your name, date of birth, phone number and home address. You will also need to provide your Australian passport or Australian driver’s licence number for identification verification purposes. You can apply for an additional card at this time for $5. Your new card(s) will be sent to your home via Express Post in three days if you pay by debit card, or longer if you pay by BPAY or bank transfer since those funds will require time to clear.

You can also apply for a Cash Passport in-store at Australia Post, Suncorp and Heritage Bank to name a few locations.

Are there any eligibility requirements?

You must have an Australian passport or Australian driver’s licence to apply.

With so many waived fees, the Cash Passport Mastercard is a strong contender among travel cards. However, it’s wise to compare your options before applying to ensure you’re applying for the right card for you.

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Marc Terrano

Marc Terrano is a Lead Publisher at finder. He's been writing and publishing personal finance content for over five years and loves to help Australians get a better deal.

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441 Responses

  1. Default Gravatar
    JudySeptember 20, 2018

    Hello,

    I am traveling to New Zealand. I currently use Apple Pay on my Apple Watch for the majority of my transactions. Is the cash passport card compatible with Apple Pay and Apple watches?

    Thank you

    • finder Customer Care
      JeniSeptember 20, 2018Staff

      Hi Judy,

      Thank you for getting in touch with finder.

      Yes, you may enjoy the benefits of your Cash Passport using Apple Pay on iPhone, Apple Watch and even iPad.

      Please note that Apple Pay is only available to customers who purchased their Cash Passport from their website. In addition, Apple Pay is not currently available to customers who purchased their Cash Passport from Tesco Bank or Eurochange branches.

      I hope this helps.

      Please feel free to reach out to us if you have any other enquiries.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

  2. Default Gravatar
    TomJuly 29, 2018

    Hi,

    We are about to go to NZ in 5 days and was about to put money into our cards when I realised the cards had expired last year. What is the quickest way to renew the cards?

    Cheers,
    Tom

    • finder Customer Care
      JeniJuly 29, 2018Staff

      Hi Tom,

      Thank you for getting in touch with finder.

      Once a card has expired, you need to contact card services on 1800 098 231 to arrange replacement cards, also please let them know that you are leaving soon so they could assist you further on how you can get your card faster than the usual time frame. Please note that it can take up to 15 days for your new cash passport card to arrive.

      I hope this helps.

      Please feel free to reach out to us if you have any other enquiries.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

  3. Default Gravatar
    JoyMarch 24, 2018

    When using Cash Passport overseas in an atm, you are asked if this is credit or debit. AS it is neither, which do you press?

    • Default Gravatar
      LiezlMarch 24, 2018

      Hi Joy,

      Thanks for your question. You must select the “credit” option when using your Card at POS terminals and ATMs. Please note that some overseas ATM operators may charge their own transaction fee as well.

      Cheers,
      Liezl

  4. Default Gravatar
    OwenJanuary 28, 2018

    Is master card recognised & be used in both China & Russia?

    • finder Customer Care
      RobynJanuary 31, 2018Staff

      Hello Owen,

      Thank you for your inquiry. Yes, the Cash Passport travel card offers the worldwide acceptance of a MasterCard, which means that you can use it online, in stores and at international ATM’s wherever you find the MasterCard symbol. However, some restrictions apply, such as the card not working in certain countries due to MasterCard-imposed restrictions. You also cannot use the Cash Passport for manual transactions or unlawful activities.

      Hope this helps. Should you have further questions or clarifications, please do not hesitate to contact us again.

      Best Regards,
      Robyn

  5. Default Gravatar
    GodfreyDecember 11, 2017

    Hi I would like to know whether you can also use the multi currency cash passport card as a local debit card in Australia. If so what are the fees charged per transaction. Thanks

    • finder Customer Care
      MayDecember 12, 2017Staff

      Hi Godfrey,

      Thank you for your inquiry.

      Yes, the Multi-currency Cash Passport can be used in Australia and you won’t be charged a fee for your transaction. Generally, you can use the card anywhere in the world where MasterCard is electronically accepted. Although please note that if you use this card to withdraw cash from an ATM in Australia, the fee would be 2.95% of value withdrawn.

      Cheers,
      May

  6. Default Gravatar
    GayleDecember 5, 2017

    Have tried to reset password numerous time. Have now been told I will have to wait for 4-6 weeks to access my money back. This is terrible service and IT IS MY MONEY! What steps can I take to ensure no-one gets taken advantage of like this!

    • finder Customer Care
      MayDecember 13, 2017Staff

      Hi Gayle,

      Thank you for your inquiry.

      I understand your worry, but for sure no one will get your money from your Cash Passport account if you’ve not disclosed your security password to anyone. I would suggest that you contact the Global Emergency Assistance helpline immediately about this so they can do the necessary measure to protect your account. You can contact them on the number listed above under “Who do I contact if my card is lost, stolen or damaged?” section.

      Hope this helps.

      Cheers,
      May

  7. Default Gravatar
    KerryOctober 21, 2017

    Help please. I am going to the US next week. I will have a Cash Passport with about $1500US on it. I would like to access that money the least expensive way, to avoid fees. How do I do this? should I just withdraw $US the total amount in Sydney before we go? or withdraw the total amount in the US? thankyou.

    • Default Gravatar
      DanielleOctober 22, 2017

      Hi Kerry,

      Thank you for contacting finder. We are a comparison website and general information service, we’re more than happy to offer general advice.

      What you can do is compare International ATM withdrawal fee which is USD 2.50, to the Domestic ATM withdrawal fee which is 2.95% of withdrawal amount and see which amount would be the least expensive for you.

      I hope this helps.

      Cheers,
      Danielle

  8. Default Gravatar
    CathySeptember 11, 2017

    Hi I am going to buy a cash passport and put Euro and Sterling on it . When I leave Europe to go to Britain does the card then automatically start taking money from my Sterling wallet ? Or do I have to do something online to make the change ? thanks

    • finder Customer Care
      LouSeptember 11, 2017Staff

      Hi Cathy,

      Thanks for your question.

      When using your Cash Passport in the country where the currency is supported and you have balance in that wallet, the card will automatically use the balance in that wallet for your transaction. You don’t have to do anything to make the change as long as you have enough local currency balance.

      If you are spending in a currency that isn’t supported by or loaded on the card, Mastercard Prepaid will debit your wallet based on your designated currency order.

      Cheers,
      Anndy

  9. Default Gravatar
    CraigSeptember 8, 2017

    Hi I am considering a multi-currency cash passport when we travel to Vietnam. I was told that I would need to transfer money to American dollars to use in Vietnam. Would this mean I would be charged a conversion fee.
    Thanks
    Craig

    • Default Gravatar
      GruSeptember 9, 2017

      Hello Craig,

      When you convert funds from one currency to another or when you transact in a currency that isn’t supported or loaded on the card, you won’t be charged a fee. Please note that the Mastercard prepaid exchange rates will apply, though.

      Firstly, Mastercard Prepaid sets the foreign exchange rates when you load or reload funds, and the rates can vary daily. When converting funds from one currency wallet to another on your card, Mastercard Prepaid will also determine the applicable foreign exchange rates at the time of the transaction.

      When spending in a currency that isn’t supported by or loaded on the card, Mastercard Prepaid will apply its designated “spend rate” for conversion and funds will be debited from your card from the next available currency balance following the default currency order.

      Hope this helped.

      Feel free to get in touch with us again if you need further clarification on this.

      Cheers,
      Gru

  10. Default Gravatar
    TorieSeptember 6, 2017

    How long will a payment stay pending in my account before the money is taken out?

    • Default Gravatar
      ArnoldSeptember 7, 2017

      Hi Torie,

      Thanks for your inquiry

      A Pending transaction may appear for up to five days depending on:
      – When the transaction was made.
      – How long the merchant takes to process the transaction.
      – If the authorised transaction is not processed to your credit card (for example if you pay your hotel bill using another payment method).

      Hope this information helps

      Cheers,
      Arnold

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