Cash Passport Mastercard – Travel Money Card Review

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Spend in 10 international currencies and take advantage of locked-in exchange rates with the Cash Passport travel card.

The Cash Passport Mastercard is a prepaid travel Mastercard that lets you load up to 10 major currencies, allowing you to spend in multiple regions with ease while travelling. Enjoy the security of locked-in exchange rates and the safety of not having to carry cash around as well as the convenience and wide acceptance of a Mastercard. It’s also easy to manage this card via online banking, so you can load money and convert currencies while on the go.

Available CurrenciesAUD, CAD, EUR, GBP, HKD, JPY, NZD, SGD, THB, USD
Allow multiple currencies on same cardYes
Number of Cards Issued2
Minimum Load Amount$100
Maximum Load Amount$100,000
Maximum Annual Load Amount$100,000
24 Hour ATM Cash Withdrawal Limit$3,000
24 Hour POS Transaction Limit$15,000
Card Issue Fee$0
Initial Load Fee$0
ATM Withdrawal FeeUSD 2.50, EUR 2.50, GBP 2.00, NZD 3.50, THB 80.00, CAD 3.50, HKD 18.00, JPY 260.00, SGD 3.50, AUD 3.50
Reload Fee0
Monthly Inactivity Fee (after 12 months inactivity)$0
Transaction Fee for Purchases$0
Card Replacement Fee$0
Cross Currency Conversion Fee0%
BPay Reload fee1% of the reload amount
Negative Balance Fee$0
Account Closing Fee$10
Available To Temporary ResidentsNo

What currencies can I load on the Cash Passport?

The Cash Passport supports the following major currencies:

  • Euros
  • US dollars
  • Great British pounds
  • New Zealand dollars
  • Thai baht
  • Canadian dollars
  • Japanese yen
  • Hong Kong dollars
  • Singapore dollars
  • Australian dollars

Mastercard Prepaid sets the foreign exchange rates when you load or reload funds, and the rates can vary daily. When converting funds from one currency wallet to another on your card, Mastercard Prepaid will also determine the applicable foreign exchange rates at the time of the transaction.

When spending in a currency that isn’t supported by or loaded on the card, Mastercard Prepaid will apply its designated “spend rate” for conversion and funds will be debited from your card from the next available currency balance following the default currency order:

  • 1. Australian dollars (AUD)
  • 2. United States dollars (USD)
  • 3. Euros (EUR)
  • 4. Great British pounds (GBP)
  • 5. New Zealand dollars (NZD)
  • 6. Thai baht (THB)
  • 7. Canadian dollars (CAD)
  • 8. Hong Kong dollars (HKD)
  • 9. Japanese yen (JPY)
  • 10. Singapore dollars (SGD)

So, let’s say you’re travelling in Vietnam and have Australian dollars and euros loaded on your card. This means that if you swipe your Cash Passport in Vietnam to pay for dinner in Vietnamese dong, your card will be debited in Australian dollars at Mastercard Prepaid’s spend rate. If your Australian dollar wallet does not have sufficient funds to cover the full transaction, your next currency wallet with a positive balance will be deducted. As you didn’t have US dollars loaded on the card, the funds will be deducted from your euros wallet. Again, Mastercard Prepaid will determine the spend rate for converting dong into euros

Where can I use my Cash Passport?

This travel card offers the worldwide acceptance of a Mastercard, which means that you can use it online, in stores and at international ATMs wherever you find the Mastercard symbol. However, some restrictions apply, such as the card not working in certain countries due to Mastercard-imposed restrictions. You also cannot use the Cash Passport for manual transactions or unlawful activities.

Features of the Cash Passport

These are the prime features and benefits of the card:

  • Locked-in exchange rates. Enjoy protection from exchange rate fluctuations when you lock in your chosen currencies in advance.
  • Additional cardholders. At the time of obtaining your card, you may purchase an additional card for $5.
  • Worldwide ATM alliance. The Mastercard network ensures that you are able to make ATM withdrawals anywhere in the world where Mastercard is electronically accepted.
  • Online account. Easily manage your Cash Passport online while staying on top of your expenditure with your online account. You can check balances, view transaction history, transfer between currencies and reload funds online even when you’re on the move.
  • Cash Passport offers. Enjoy exclusive shopping offers, including online store discounts and free shipping.

How much does the Cash Passport cost?

This table explains the associated costs of this card and when you’ll be charged each fee.

Type of feeCostWhen you’ll be charged
Purchase fee$0N/A
Initial load fee$0N/A
Reload fee
  • $0 for bank transfers and online reloads (except when using debit cards)
  • 1% of the reload amount when using BPAY
  • $5 for each load transaction using a debit card
You pay this fee each time you reload funds on your card after the initial load.
Administrative feeUp to the greater of 1.1% of the load/reload amount or $15You pay this fee when you purchase and load or reload your card in-store with the assistance of a customer service representative.
Currency conversion fee$0When you convert funds from one currency to another or when you transact in a currency that isn’t supported or loaded on the card, you won’t be charged a fee. Please note that the Mastercard prepaid exchange rates will apply, though.
International ATM withdrawal fee
  • USD 2.50
  • EUR 2.50
  • GBP 2.00
  • NZD 3.50
  • THB 80.00
  • CAD 3.50
  • HKD 18.00
  • JPY 260.00
  • SGD 3.50
  • AUD 3.50
You pay this fee for making a cash withdrawal from an overseas ATM using your Cash Passport. For international ATM withdrawals in countries other than those with supported currencies on the card, you’ll be charged the Australian dollar withdrawal fee.
Domestic ATM withdrawal fee2.95% of withdrawal amountYou pay this fee when withdrawing cash from an ATM within Australia.
Additional card fee$5You pay this fee when you opt for an extra card at the time of purchase.
Replacement card fee$0N/A
Inactivity fee$0N/A
Cash out fee $10You pay this fee for cashing out funds on your card apart from ATM withdrawals.

How to use the Cash Passport

Start using your Cash Passport by following these easy steps.

  • Activate the card. Get your Cash Passport at a participating distribution outlet, or apply online if you can wait more than three business days for it to be delivered. You can activate your card online once you receive it.
  • Load funds on the card. Either top up funds at a participating distribution outlet or do it online via a debit card, BPAY or bank transfer. Debit card payments are instantaneous, while BPAY and bank transfer payments can take up to three business days to be settled (which further delays card delivery by post). The exchange rate at the time of settlement will be applied in these cases, and may differ from the rate at the time of your transaction. The minimum loading and reloading amount is AUD$100 per transaction, but maximum limits differ with transaction types.
  • Manage your online account. Once you’ve registered your card online, you will be able to log in anytime to manage your account. This includes checking transactions and balances, transferring currencies between currency wallets and reloading funds whenever you need.
What do I do if I return home with foreign currency remaining on the card?

You may keep these currencies on your card for your next trip or cash out the available funds immediately for a fee of $10. The funds will then be transferred directly to your nominated bank account.

Who do I contact if my card is lost, stolen or damaged?

To report a lost or stolen card, or a breach of your PIN security, you should immediately call the 24-hour Global Emergency Assistance helpline at 1800 098 231 or +44 207 649 9404 when overseas. You can then arrange to get a replacement card, so it’s important to contact the helpline as soon as possible.

How to apply for a Cash Passport

You can apply for the Cash Passport in a few minutes online. You will need to provide personal details including your name, date of birth, phone number and home address. You will also need to provide your Australian passport or Australian driver’s licence number for identification verification purposes. You can apply for an additional card at this time for $5. Your new card(s) will be sent to your home via Express Post in three days if you pay by debit card, or longer if you pay by BPAY or bank transfer since those funds will require time to clear.

You can also apply for a Cash Passport in-store at Australia Post, Travelex, IMB bank branches, Suncorp bank branches and The Currency Exchange stores to name a few locations.

Are there any eligibility requirements?

You must have an Australian passport or Australian driver’s licence to apply.

With so many waived fees, the Cash Passport Mastercard is a strong contender among travel cards. However, it’s wise to compare your options before applying to ensure you’re applying for the right card for you.

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This page was last modified on 4 August 2017 at 11:03am.

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427 Responses

  1. Default Gravatar
    CathySeptember 11, 2017

    Hi I am going to buy a cash passport and put Euro and Sterling on it . When I leave Europe to go to Britain does the card then automatically start taking money from my Sterling wallet ? Or do I have to do something online to make the change ? thanks

    • Staff
      AnndySeptember 11, 2017Staff

      Hi Cathy,

      Thanks for your question.

      When using your Cash Passport in the country where the currency is supported and you have balance in that wallet, the card will automatically use the balance in that wallet for your transaction. You don’t have to do anything to make the change as long as you have enough local currency balance.

      If you are spending in a currency that isn’t supported by or loaded on the card, Mastercard Prepaid will debit your wallet based on your designated currency order.

      Cheers,
      Anndy

  2. Default Gravatar
    CraigSeptember 8, 2017

    Hi I am considering a multi-currency cash passport when we travel to Vietnam. I was told that I would need to transfer money to American dollars to use in Vietnam. Would this mean I would be charged a conversion fee.
    Thanks
    Craig

    • Staff
      GruSeptember 9, 2017Staff

      Hello Craig,

      When you convert funds from one currency to another or when you transact in a currency that isn’t supported or loaded on the card, you won’t be charged a fee. Please note that the Mastercard prepaid exchange rates will apply, though.

      Firstly, Mastercard Prepaid sets the foreign exchange rates when you load or reload funds, and the rates can vary daily. When converting funds from one currency wallet to another on your card, Mastercard Prepaid will also determine the applicable foreign exchange rates at the time of the transaction.

      When spending in a currency that isn’t supported by or loaded on the card, Mastercard Prepaid will apply its designated “spend rate” for conversion and funds will be debited from your card from the next available currency balance following the default currency order.

      Hope this helped.

      Feel free to get in touch with us again if you need further clarification on this.

      Cheers,
      Gru

  3. Default Gravatar
    TorieSeptember 6, 2017

    How long will a payment stay pending in my account before the money is taken out?

    • Staff
      ArnoldSeptember 7, 2017Staff

      Hi Torie,

      Thanks for your inquiry

      A Pending transaction may appear for up to five days depending on:
      - When the transaction was made.
      - How long the merchant takes to process the transaction.
      - If the authorised transaction is not processed to your credit card (for example if you pay your hotel bill using another payment method).

      Hope this information helps

      Cheers,
      Arnold

  4. Default Gravatar
    TonyKSeptember 3, 2017

    Hi, just to clarify, if i was to withdraw say 100AED IN Abu Dhabi, i would be charged the Aust ATM rate of $3.50 and a $10 charge for a cash out free.

    • Staff
      AnndySeptember 4, 2017Staff

      Hi Tony,

      Thanks for your question.

      If you will withdraw money in countries other than those with supported currencies on the card, you’ll be charged the Australian dollar withdrawal fee of $3.50. The $10 fee is charged when
      you cash out any amount on your card other than through withdrawals from an ATM. This means you will not incur the $10 fee when withdrawing from an ATM.

      Cheers,
      Anndy

  5. Default Gravatar
    SusanAugust 30, 2017

    How do I convert my American and Canadian dollars back to Australian dollars

    • Staff
      JonathanAugust 30, 2017Staff

      Hello Susan,

      Thank you for your question.

      You can use your mobile, tablet, laptop or PC to login to ‘My Account’. First is to Register for ‘My Account’, so you can:
      – Track your spending
      – Reload your card
      Transfer between currencies
      – Retrieve your PIN number
      – Suspend your card temporarily
      – Cash out your remaining balance

      Hope this helps.

      Cheers,
      Jonathan

  6. Default Gravatar
    August 27, 2017

    Hi, why cant I load my multi-currency Prepaid Mastercard with my credit/debit card?

    • Staff
      RenchAugust 27, 2017Staff

      Hi Janelle,

      For Cash Passport Mastercard, you can either top up funds at a participating distribution outlet or do it online via a debit card, BPAY or bank transfer. Debit card payments are instantaneous, while BPAY and bank transfer payments can take up to three business days to be settled (which further delays card delivery by post). The minimum loading and reloading amount is AUD$100 per transaction, but maximum limits differ with transaction types.

      I suggest contacting Cash Passport directly for further assistance if you’re having troubles loading your card. You may click on the ‘Go to Site’ button on this page to go to their official site.

      Best regards,
      Rench

  7. Default Gravatar
    YvonneAugust 21, 2017

    I have a balance of 113.54 Euros left on my card but cannot access this as it says not enough funds when I want to make a small purchase Why is this happening?
    Regards Yvonne

    • Staff
      MayAugust 22, 2017Staff

      Hi Yvonne,

      Thank you for your inquiry.

      I am not really sure what causes that you can’t use your balance. Just to confirm though if you are also paying in Euros? Otherwise, the amount left on your card may no longer be enough to fund the purchase if it will still be converted to other currencies i.e. from Euro to AUD or USD, for instance. Please note that the foreign exchange rates fluctuate daily. Best to contact the 24-hour Global Emergency Assistance helpline on the phone number listed above to confirm and check your account.

      Hope this helps.

      Cheers,
      May

  8. Default Gravatar
    BrianJuly 28, 2017

    Does “locked-in exchange rate” mean exactly that? e.g. if AU$1.20 buys US$1 now, and I load the card now, will that rate remain the same? Each time I purchase/withdraw/reload, will the rate be the same?

    • Staff
      LiezlJuly 28, 2017Staff

      Hi Brian,

      Thanks for your question.

      With the locked-in exchange rate, you will know exactly how much foreign currency you will get. This means regardless of whether exchange rates move up or down, you will always know the exact amount of foreign currency you have at your disposal. However, the exchange rate you’ve locked-in during that period is applicable only to the total amount you have loaded on your Cash Passport at that time and not for the succeeding reloads.

      Cheers,
      Liezl

  9. Default Gravatar
    MerlinJuly 23, 2017

    When travelling o’seas and withdrawing cash from ATM do I enter request as a debit or credit ? Same question for making payments in shops etc. ?

    • Staff
      DanielleJuly 23, 2017Staff

      Hi Merlin,

      Thank you for contacting finder. We are a comparison website and general information service, we’re more than happy to offer general advice.

      When withdrawing cash or making payments with the Multi-currency Cash Passport, you’ll need to select ‘credit’. Even though you have to select ‘credit’, the funds will still be withdrawn from your funds that you’ve loaded on the card.

      I hope this helps.

      Cheers,
      Danielle

  10. Default Gravatar
    KimJuly 17, 2017

    I notice that the outline only convers atm withdrawal rates/fees but not EFTPOS rates/fees both domestically and internationally. Can you elaborate on these?

    • Staff
      JonathanJuly 28, 2017Staff

      Hello Kim,

      Thank you for your inquiry today.

      There is no withdrawal fee involved for Electronic fund transfer point-of-sale transactions. Although there is a maximum EFTPOS transaction within 24 hours which is AUD 15,000 or currency equivalent.

      You can read the PDS of Cash Passport or contact them directly for further information.

      Hope this helps.

      Cheers,
      Jonathan

    • Default Gravatar
      KimJuly 17, 2017

      Sorry, eftpos was probably the incorrect term to use. I mean in-store transactions.

    • Staff
      JonathanJuly 28, 2017Staff

      Hello Kim,

      Thank you for writing to us a follow-up inquiry.

      “In-store” is defined by Cash Passport as a distribution outlet where you can do reload to your card. EFTPOS is probably a more appropriate term to card purchases at the store where they swipe your card to debit the amount.

      Hope this helps.

      Cheers,
      Jonathan

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