Recognising Australia's most innovative companies.
The Finder Awards 2020 innovation categories celebrate the success of Australia's most forward-thinking businesses. Given the difficult economic conditions, it's more important than ever to acknowledge excellence and recognise creativity and impact across a range of industries from banking and insurance to technology, retail and travel.
The 12 innovation categories recognise improvements, new initiatives as well as innovative responses to the COVID-19 pandemic which businesses implemented in the 2019-2020 financial year.
"At a time when many consumers are relying on online stores to do their shopping, Shippit's business model just makes sense. Not only is it offering more transparency and a safer way to shop for customers, but it's also allowing businesses to stay afloat in a really difficult and unprecedented time."
Gift Card Store
Best Tech Innovation
Power Lines Pro
"Power Lines Pro's digital twin system for utility is an excellent example of bringing digital transformation into the physical world. With natural disasters expected to rise in frequency and severity, this kind of innovation will deliver significant benefits to Australia."
Best Travel Innovation
"A fantastic commercial initiative with demonstrated impact and benefit for its customers."
Fast Cover Travel Insurance
Tourism Australia: Bushfire Safety Map
Most Innovative Team
AGL Energy: Emerging Products Team
"AGL has continued to innovate in what seems to be a fairly change-resistant industry. AGL should be commended on their products and innovations, particularly those that are Virtual and tech-centric. Their leadership team should also be commended for continuing to drive change towards an innovative and disruptive culture for the organisation."
MyState Bank: Marketing and Digital Team
TransferWise: Pacific Team
Most Innovative Person
Jodi Stanton, SendGold
"The SendGold app makes it easier for people to understand why they should buy gold and what they can do with it. Under Jodi's leadership, Sendgold has made significant growth over the last year to build trust with their clients - very impressive."
Daniel Edge, Compeat Nutrition
Toni Mladenova, Yard
Best Online Customer Service
"It's easy to see that the ICONIC takes customer experience very seriously and they are purpose-led when it comes to measuring their performance. They are using the data and insights gained from their QA mechanism to continually drive improvement in their customer experience and their metrics support this."
Best Banking Innovation
"TransferWise has achieved huge savings for customers who have been able to save on what is otherwise an extremely expensive charge to incur when transferring money abroad."
86 400: Connected Accounts & Upcoming Bills
86 400: Energy Switch
Best Telco Innovation
Better Life Mobile
"Great work and a focus on what consumers really prize and that is value. Going further to match their usage with the lowest cost packages should not be an exceptional action, as in this case, but far more widespread. Real leadership from Better Life Mobile in the sector."
Digital Disruptor Of The Year
"Up is definitely a leader, if not THE leader in digital banking in Australia. Their innovation is second to none, along with their branding and marketing too."
Power Lines Pro
Best Insurance Innovation
Fast Cover Travel Insurance
"A focused and speedy response to a direct and unexpected consumer need and the willingness to do it alone ahead of competition and well before regulators got involved. Anything to make travel insurance more user friendly and understood better is needed."
Claim Central Consolidated
Best B2B Innovation
"This is really clever and a great demonstration of what nimble delivery businesses like Sendle can achieve. By identifying that the new generation of SMBs are using platforms like Shopify and integrating a frictionless interface between it and Sendle's platform, makes Sendle an instantly attractive platform for those running a digital business."
Best Investment Innovation
"The digitisation of this vitally important asset class is critically important, in a digital age where volatility is almost considered the norm nowadays."
How we chose the finalists
A judging panel of 48 industry professionals reviewed and scored the submissions based on the entry criteria for each category. We requested that all data entered through the submission forms was for the 2019-2020 Financial Year (1 July 2019 - 30 June 2020). View the entry and scoring guidelines for more information.
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