The Finder Retail Awards recognises Australia's favourite brands across more than 100 retail categories. We surveyed tens of thousands of real Australians to understand how they feel about their recent product purchases and used that information to reward the most popular brands.
Here are all the winners in the travel category for 2023.
Best-rated travel reservation platform: Booking.com
Booking.com has taken home the 2023 Finder Retail Award for the best-rated travel reservation platform. It received exceptionally high scores for design, features and range of destinations. 85% of surveyed customers recommend using this travel reservation platform.
Best-rated bicycle brand: Giant
Giant competed against nearly 20 other brands to be crowned Australia's best bicycle brand. Its bikes received top marks for performance and also scored highly for features, design and value for money. Giant received an overwhelming customer recommendation rating of 98%, making it this year's clear winner.
Best-rated electric scooter: Ducati
With consistently high scores for ease of use, features, performance and value for money, Australians have rated Ducati the best electric scooter brand of the year. 92% of customers said they would recommend a Ducati electric scooter to friends and family.
How we chose the winners
The Finder Retail Awards recognises brand sentiment from customer feedback on different retail product categories. Finder worked with data and insights company Dynata to conduct thousands of customer interviews regarding their product purchasing history and satisfaction with their purchased products.
Disclaimer: Please refer to our methodology for more information about how we scored and judged Finder Retail Awards candidates. While we endeavour to assess the majority of product providers in the market, this is not always possible and it may be that not every brand in the market was included for judging.
Meet our experts
Head of international PR, Finder
Susannah Binsted is the international PR manager at Finder. She leads the Finder Retail Awards for 2023.
Insights support analyst, Finder Awards
William Capada is a data analyst for Finder's Customer Satisfaction Awards. He helps make sense of all the scoring.
Insights analyst, Finder Awards
Saranga is responsible for gathering the data that fuels the Finder Awards. He ensures our winners are based on facts, not biases.
Senior editor, Finder shopping
Chris is a senior editor at Finder covering all things shopping and retail. He has been writing about consumer technology for 17 years.
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