What are the Finder Customer Satisfaction Awards?
The Finder Customer Satisfaction Awards recognise Australia's favourite brands across a huge number of categories. We survey thousands of real Australians to understand how they feel about their recent product purchases to help you make a decision about what product to get. It's an independent awards program calculated by our data and insights team. Commercial partnerships do not influence the results in any way.
We gave out 1 overall award to the best-rated streaming service for customer satisfaction, with 2 services recognised as being highly commended.
Finder Streaming Service Customer Satisfaction Awards methodology
- The recency period varied between 3 months and 3 years.
- We got a minimum of 40 responses for each streaming service.
- Respondents were asked whether they would recommend the streaming service to a friend. This result was scored out of 5 as a percentage. For example, if 80% of respondents said they would recommend a product, it received a score of 4 out of 5.
- Customers were asked how they would rate each streaming service overall on a scale between 1 and 5 and in terms of:
- Customer service
- Content range
- Content quality
- Overall
- Value for money
- The total score ranking for each streaming service was calculated as an average of the 5 metrics outlined above and the percentage of customers who were likely to recommend the provider.
Our research in numbers
Total number of responses for streaming services: 542
Total number of brands surveyed: 9
Disney Plus
