Which pay advance providers do customers love the most? We surveyed hundreds of Australian pay advance customers to find out. Here's what they said.
AdvancePay, by CommBank, has been voted the most loved brand amongst all Pay Advance providers. Its customers rated it a score of 3.9 out of 5.
AdvancePay, by CommBank, has been voted the most loved brand amongst all Pay Advance providers. Its customers rated it a score of 3.9 out of 5.
Loved Brand 
Reaching second-most loved status, MyPayNow achieved a score of 3.8 out of 5 from its customers.
Reaching second-most loved status, MyPayNow achieved a score of 3.8 out of 5 from its customers.
Wagepay was highly commended as a loved brand, with a score of 3.8 out of 5.
Wagepay was highly commended as a loved brand, with a score of 3.8 out of 5.
For those that need to access cash before payday, knowing they can turn to a brand backed by a trusted bank like Commonwealth Bank is a gamechanger. AdvancePay received the highest score in this area with 4 out of 5.
For those that need to access cash before payday, knowing they can turn to a brand backed by a trusted bank like Commonwealth Bank is a gamechanger. AdvancePay received the highest score in this area with 4 out of 5.
Trusted Brand
Trusted by its customers for its pay advance service, MyPayNow was given a score of 3.8 out of 5.
Trusted by its customers for its pay advance service, MyPayNow was given a score of 3.8 out of 5.
Wagepay is the third-most trusted provider, with a score of 3.8 out of 5.
Wagepay is the third-most trusted provider, with a score of 3.8 out of 5.
There's nothing worse than needing extra cash but dealing with terrible customer service. Thankfully, AdvancePay was rated the provider with the best customer service, with a score of 3.9 out of 5.
There's nothing worse than needing extra cash but dealing with terrible customer service. Thankfully, AdvancePay was rated the provider with the best customer service, with a score of 3.9 out of 5.
Quality Service
Falling into second place was MyPayNow which received a score of 3.7 out of 5 for its customer service.
Falling into second place was MyPayNow which received a score of 3.7 out of 5 for its customer service.
Wagepay makes into third place for its customer service with a score of 3.7 out of 5.
Wagepay makes into third place for its customer service with a score of 3.7 out of 5.
With a backing like CommBank it should be no surprise that AdvancePay was highly rated for its app. Customers gave it a score of 4.01 out of 5.
With a backing like CommBank it should be no surprise that AdvancePay was highly rated for its app. Customers gave it a score of 4.01 out of 5.
Highly Rated App 
Sneaking in with a high score so close to the top spot, Wagetap was given 3.96 out of 5 for its app.
Sneaking in with a high score so close to the top spot, Wagetap was given 3.96 out of 5 for its app.
Keeping the race close, MyPayNow received a score of 3.96 out of 5 for its app.
Keeping the race close, MyPayNow received a score of 3.96 out of 5 for its app.
After taking out the top spot for all categories, close to 79% of AdvancePay users said they would recommend the provider to their friends and family.
After taking out the top spot for all categories, close to 79% of AdvancePay users said they would recommend the provider to their friends and family.
Recommended Brand
Placing in every category, MyPayNow received a rate of 74% of users who said they would recommend the service.
Placing in every category, MyPayNow received a rate of 74% of users who said they would recommend the service.
Wagepay is the third-most recommended brand, with 73% of customers saying they'd recommend the service.
Wagepay is the third-most recommended brand, with 73% of customers saying they'd recommend the service.
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction. Finder surveyed thousands of customers and analysed their feedback.
Customers reviewed products they had purchased or used recently, with the recency period varying by category—from within the past year to up to five years.
Surveys continued until each category reached a minimum sample size of 500 to 5,000 responses, depending on the category. Respondents selected a brand from a pre-populated list or entered their own. Responses were recorded as they fell naturally.
We used the following metrics to assess brands and asked customers between 4-8 questions, including:
The final scores were determined exclusively based on the relevant metric. For example, the Most Trusted award was calculated based on responses to the question on how much people trust a brand, while the Most Loved award was based on responses to the question on how much people love a brand.
If a brand or product no longer exists in the market, they were disqualified and excluded from our assessment, meaning that they were ineligible for consideration for any Award (even though responses may have been collected in relation to the relevant brand's product(s) at such time that they were previously available). However, if only the brand's name changed and the products remained the same, the brand was still eligible for consideration for an Award and was assessed by us on the basis of the new brand name. Additionally, brands that did not meet the minimum per-brand sample size were excluded. The threshold ranged from 40 to 100 responses per brand, depending on the category, with most being 100.
The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
Rebecca is a senior writer at Finder covering all things money. She has been writing about the home loan market in Australia for 5 years.
Piyush is an insights analyst at Finder and is responsible for developing the methodology for Finder's Product Awards. He holds an MBA from Macquarie University and a MSc in Banking and Finance from the University of London.
Check out the best of the best, judged by experts.
All the Finder Awards
