Supagas took out the award as the most loved LPG supplier.
LPG Supplier Customer Satisfaction Awards 2025
We asked hundreds of Australians how satisfied they were with their LPG suppliers. Here's what they told us.
Finder's Customer Satisfaction Awards highlight the LPG suppliers Aussies love and trust most, based on their overall satisfaction and experience.
Here are this year's winners.
Most Loved LPG Supplier: Supagas
Supagas took out the award as the most loved LPG supplier.
Loved Brand
Elgas
Elgas also came in as highly commended, with a customer satisfaction score of 3.67 out of 5.
Elgas
Elgas also came in as highly commended, with a customer satisfaction score of 3.67 out of 5.
Top Value LPG Supplier: Supagas
Supagas claimed the top spot for best value LPG plan in Finder's 2025 Customer Satisfaction Awards.
Supagas claimed the top spot for best value LPG plan in Finder's 2025 Customer Satisfaction Awards.
Value
Origin Energy
Origin Energy also impressed customers with value, scoring 3.7 out of 5.
Origin Energy
Origin Energy also impressed customers with value, scoring 3.7 out of 5.
Most Reliable LPG Supplier: Supagas
Supagas was voted the most reliable LPG supplier, with customers awarding it 4.14 out of 5 for reliability.
Supagas was voted the most reliable LPG supplier, with customers awarding it 4.14 out of 5 for reliability.
Reliable
Origin Energy
Origin Energy rounded out the top performers, receiving 4.06 out of 5 for reliability.
Origin Energy
Origin Energy rounded out the top performers, receiving 4.06 out of 5 for reliability.
Most Trusted LPG Supplier: Supagas
Supagas took out the award for most trusted LPG supplier, with a trust score of 4 out of 5.
Supagas took out the award for most trusted LPG supplier, with a trust score of 4 out of 5.
Trusted Brand
Elgas
Elgas secured its place as highly commended with a trust score of 3.89 out of 5.
Elgas
Elgas secured its place as highly commended with a trust score of 3.89 out of 5.
Most Recommended LPG Supplier: Supagas
Supagas was the most recommended LPG supplier, with an impressive 90% of customers willing to recommend the brand.
Supagas was the most recommended LPG supplier, with an impressive 90% of customers willing to recommend the brand.
Recommended Brand
Origin Energy
Origin Energy also featured among the top recommended brands, with 83% of customers saying they'd recommend it.
Origin Energy
Origin Energy also featured among the top recommended brands, with 83% of customers saying they'd recommend it.
How we picked our Customer Satisfaction Awards
Each year, thousands of Australians rate brands they've used as part of Finder's Customer Satisfaction Awards. Consumers assess brands within a product category across various metrics, including trust, customer service, value and overall satisfaction. Finder surveyed thousands of customers and analysed their feedback.
Customers reviewed products they had purchased or used recently, with the recency period varying by category—from within the past year to up to five years.
Surveys continued until each category reached a minimum sample size of 500 to 5,000 responses, depending on the category. Respondents selected a brand from a pre-populated list or entered their own. Responses were recorded as they fell naturally.
We used the following metrics to assess brands and asked customers between 4-8 questions, including:
- if they would recommend this brand to a friend.
- how they would rate each brand on a scale between 1 and 5 in terms of several metrics that varied by category, including: brand love, customer service, trust, reliability, features, value, and any factors unique to each product category (for example, 'rewards programs' for retailers).
The final scores were determined exclusively based on the relevant metric. For example, the Most Trusted award was calculated based on responses to the question on how much people trust a brand, while the Most Loved award was based on responses to the question on how much people love a brand.
If a brand or product no longer exists in the market, they were disqualified and excluded from our assessment, meaning that they were ineligible for consideration for any Award (even though responses may have been collected in relation to the relevant brand's product(s) at such time that they were previously available). However, if only the brand's name changed and the products remained the same, the brand was still eligible for consideration for an Award and was assessed by us on the basis of the new brand name. Additionally, brands that did not meet the minimum per-brand sample size were excluded. The threshold ranged from 40 to 100 responses per brand, depending on the category, with most being 100.
The Finder Customer Satisfaction Awards is an independent awards program and commercial partnerships do not influence the results in any way.
Disclaimer: We tried to collect feedback and data from survey participants on as many products and providers in the market as possible. Although we were able to assess an extensive range of products and providers from the survey responses, we can't say that every provider and/or product currently available in the market was considered as part of our review and winner selection process. Some products and/or providers may have been omitted from survey responses and therefore not considered by us for any Customer Satisfaction Award. Read our Advertiser Disclosure.
Meet our experts
Graham Cooke, Head of consumer research
Graham Cooke is Finder’s Head of Consumer Research, leading the team responsible for gathering and analysing data on everything from consumer spending and saving habits to how different financial products perform in the real world.
Mariam Gabaji, Editor, utilities
Mariam is Finder's utilities expert. She's responsible for reviewing the criteria we use to determine award winners across each category.
Chris Jager, Senior editor, Finder Shopping
Chris is the lead editor at Finder Shopping. He has been writing about consumer issues for 15 years.
All the Finder Awards
Check out the best of the best, judged by experts.
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