Experian, the credit bureau used to generate your Finder credit score, has recently rebuilt its scoring model. As a result, you may notice your Finder credit score has changed.
What's changed?
Experian has changed how it weighs certain credit information when working out your credit score. Whilst the data used to calculate your score and your credit report information are unchanged, your numerical score may be different.
What do I need to do?
Nothing. Your Finder credit score will update automatically in the Finder app.
Why has Finder made this change?
We want to make sure that our members are getting the most accurate and up-to-date credit score information so that they can better understand their financial position and borrowing power.
My credit score has decreased. What should I do?
If your credit score has dropped, it may be worth revisiting your borrowing habits to ensure that you're not hurting your credit rating. If you want to rebuild your score, there are also a number of simple ways you can improve your credit score.
Is there any rewards for signing non reward items through finder eg mobile plans
Hi Pradeep,
We frequently feature exclusive deals, discounts and bonuses, in addition to Finder Rewards. These offers are always clearly displayed in the comparison tables. Hope this helps!
I refinanced my home loan and closed my mortgage account with CBA. My credit score went down by 71 points. Not sure why?
Hi Varun,
This can happen during a refinance as there’s a crossover period where it can look like you still have both credit accounts open. Give it a month or two, and your score should stabilise. If not, you can reach out to the credit reporting agency for help. Hope this helps!
Hi, my credit score dropped last month and I have no idea why. Where can I find out what specifically caused the drop. Thanks :)
Hi Dani,
You’ll need to contact Experian directly – your best bet is to get a copy of your full report first, to see if you can spot any errors or changes, then contact their customer service team if you have further questions. Good luck!
Will I be eligible for the finder $110 reward for dodo internet if I set it up over the phone with dodo? I found the deal through your website but called dodo to see if there would be any other set up costs involved as it’s FTTN? And now that salesman is pressuring me to sign up with him over the phone.
Hi Dan,
No, you wouldn’t be eligible for the Finder Rewards offer if you sign up over the phone with Dodo directly. You’d need to sign up through Finder so we have your contact information, can track your transaction and confirm your eligibility to then send you your reward.
I just joined medibank through your app, and the premium already being deducted, just would like to confirm when can I receive the 300 bonus
Hi Yao,
You can check the status of your reward when you login to your Finder dashboard.