Finder App Support

Got a question? We've got the answers. Here's all you need to know about the Finder app.

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Have a question about the Finder app?

You have a few options:

1. Frequently asked questions:

We've listed some of our most-asked questions below. Have a look and see if your question has already been answered.

2. Email:

You can always email us. We will strive to respond within 24 hours.

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68 Responses

    Pradeep's avatar
    PradeepAugust 13, 2026

    Is there any rewards for signing non reward items through finder eg mobile plans

      Sarah Megginson's headshotFinder
      SarahAugust 14, 2026Finder

      Hi Pradeep,

      We frequently feature exclusive deals, discounts and bonuses, in addition to Finder Rewards. These offers are always clearly displayed in the comparison tables. Hope this helps!

    Varun's avatar
    VarunAugust 12, 2026

    I refinanced my home loan and closed my mortgage account with CBA. My credit score went down by 71 points. Not sure why?

      Sarah Megginson's headshotFinder
      SarahAugust 14, 2026Finder

      Hi Varun,

      This can happen during a refinance as there’s a crossover period where it can look like you still have both credit accounts open. Give it a month or two, and your score should stabilise. If not, you can reach out to the credit reporting agency for help. Hope this helps!

    Dani's avatar
    DaniAugust 2, 2026

    Hi, my credit score dropped last month and I have no idea why. Where can I find out what specifically caused the drop. Thanks :)

      Sarah Megginson's headshotFinder
      SarahAugust 19, 2026Finder

      Hi Dani,

      You’ll need to contact Experian directly – your best bet is to get a copy of your full report first, to see if you can spot any errors or changes, then contact their customer service team if you have further questions. Good luck!

    Dan's avatar
    DanJune 18, 2026

    Will I be eligible for the finder $110 reward for dodo internet if I set it up over the phone with dodo? I found the deal through your website but called dodo to see if there would be any other set up costs involved as it’s FTTN? And now that salesman is pressuring me to sign up with him over the phone.

      Sarah Megginson's headshotFinder
      SarahJune 19, 2026Finder

      Hi Dan,

      No, you wouldn’t be eligible for the Finder Rewards offer if you sign up over the phone with Dodo directly. You’d need to sign up through Finder so we have your contact information, can track your transaction and confirm your eligibility to then send you your reward.

    Yao's avatar
    YaoJune 16, 2026

    I just joined medibank through your app, and the premium already being deducted, just would like to confirm when can I receive the 300 bonus

      Sarah Megginson's headshotFinder
      SarahJune 19, 2026Finder

      Hi Yao,

      You can check the status of your reward when you login to your Finder dashboard.

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