Your credit file guide

Want to be in a better position the next time you apply for credit? Find out everything you need to know about your credit file.

Your credit file contains information lenders and other providers use to assess you when you apply for certain products and services. Your credit file contains a variety of information including personal details, credit accounts you've applied for, accounts you've defaulted on and more. It's important to understand each part of your credit file and that you also know what's on there so that the next time you apply for credit you are in the best possible position to be approved. The guide below will take you through what you need to know.

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What is a credit file?

A credit file is a collection of information obtained from credit card providers, banks, mortgage providers and utility service providers. The financial information in your file is used by lenders to assess your ability to repay debt and manage loans. Lenders and service providers look at credit files to avoid the risk of giving credit to known defaulters or people with bankruptcy or insolvency issues, or, if they are offering credit to those borrowers, they may usually charge a higher rate.

What information is in my credit report?

Your credit file contains all your financial information, including repayment history, current debt, commercial and personal loans applied for and other details to help lenders assess risk when giving you credit. Here are the details contained in a credit report:

  • Personal information. Your name and date of birth, your current address, where you work, your driver’s license details and your gender are listed in your credit file.
  • Default notes. This is information on any overdue debts you might have, payments you've missed on loans and utility bills and other serious credit infringements.
  • Information that is public record. This section will contain any information that is held in the public record including bankruptcy notes, court writs and judgments, personal insolvency agreements and directorship or proprietorship information.
  • Consumer credit information. This includes credit applications you've made in the last five years (whether they were approved or not), the type of those credit accounts, such as credit card or personal loans, account open and close dates, the credit limit of the accounts, your monthly repayment history on credit accounts and details on overdue accounts.
  • Commercial credit information. Details of credit enquiries you may have made for commercial purposes and overdue commercial credit accounts are included in this section.
  • Joint applicants. If you've applied for any loans or credit cards as a joint borrower this will be listed on your report.

If you want to stay on top of the listings on your credit report, you'll receive notifications every time something changes on your file thanks to the credit monitoring service offered when you get your credit report and score through Finder.

How long is information held on my file?

Following the introduction of comprehensive credit reporting, both positive and negative listings are recorded by credit providers. However, it is the negative listings such as bankruptcies and overdue accounts that will be listed on your file for longer and impact your ability to access credit. Use the following as a guide for how long listings will appear on your file:

Type of listingNumber of years it's listedDescription
Payment history information2Monthly repayment history information on active credit accounts.
Credit enquiries5Applications made to utility companies, banks or lenders for services or credit products (whether approved or not).
Overdue accounts listed as a payment default5Overdue accounts of $150 or more that is 60 days or more overdue.
Writs and summons5An invitation to appear in court to settle a debt. A writ is similar to a summons but is for a higher court.
Court judgements5Once you've been through the court process the court judgement will remain on your credit file for 5 years.
Bankruptcy information5If you enter into bankruptcy it will be removed from your file two years from the date you're discharged or five years from the date you became bankrupt, whichever is later.
Overdue accounts listed as a clearout or serious credit infringement5-7Overdue accounts in default where the credit provider hasn't been able to contact you for 6 months. Can be listed for 7 years from the time they're listed but drop back to 5 years as a default listing once it's paid.

How do I get a copy of my credit report?

You can get a free copy of your credit report, provided by Experian, for free from finder. You can also check your credit score. You'll have access to your report and score whenever you want to check it in your finder account and we'll notify you when something changes on your report.

Get your free report and score here

What should I check in my credit file?

When you order your credit file you should go through the following details:

  • Personal information. Ensure all of your personal details are correct. This is to limit the chance of identity theft or being rejected for credit because of a misspelt first name.
  • Incorrect defaults. Credit reporting agencies or lenders might list a default incorrectly into your file. A default could be listed twice or you could have a default listed for an account you paid on time. If you find an incorrect default talk to the credit reporting bureau first, then if that doesn't rectify it you should contact the credit provider. A full process for dealing with incorrect listings is outlined below.

How can I deal with incorrect listings?

  1. Contact the credit reporting bureau first. It may be able to remove it or contact the credit provider on your behalf to have it removed. If not;
  2. Contact the credit provider that listed it and explain why the listing is incorrect. The credit provider should have a dispute resolution team or process in place. You can also contact the Financial Ombudsmen Service or the Credit and Investments Ombudsmen. If that doesn't rectify it;
  3. Contact the Privacy Commissioner. This should be the last stop if the provider's dispute resolution scheme fails to rectify the issue. You only have 12 months from the date you became aware of the issue to file a complaint.

Frequently asked questions

I've never applied for a loan or credit card. Do I have a credit report?

Even if you have never applied for a credit product with a bank or standalone lender you may still have a credit report. If you've had a mobile phone contract or held a utility contract in your name, this is a form of credit. You may have also had interest-free store finance which is a type of credit card and listed on your credit file.

Do I have to request information be taken off my file or is it taken off automatically?

When it's time for the listing to be removed the credit reporting agency will remove it for you. If you find that the listing has not been taken off when it should have been you can get in touch with the credit reporting agency to have it removed.

Is my credit file the same with each provider?

There are different reporting bureaus and each will have access to different sources, so your credit score may be different with each one, but your credit file should remain the same.

Can paying my bills late affect my credit file?

Yes it can. Unpaid electricity or phone bills that are overdue can be listed as defaults after 60 days, though the credit provider has to inform you of the overdue bill before adding a listing to your credit report.

If I'm refused credit does it affect my credit file?

Yes. All credit enquiries are listed on your file and any refused applications may be a red flag to lenders. Avoid making too many applications in a short space of time or you'll have a hard time being approved for credit.

Under what circumstances can you obtain a free copy of your credit file?

You can check your credit report for free whenever you like with finder. If you'd prefer to get your credit report directly from a bureau, you can get one for free every 12 months or if you've been denied credit in the last 90 days.

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90 Responses

  1. Default Gravatar
    FahdFebruary 7, 2019

    Hi I received a mark on one of my credit cards just for mistakenly delaying a payment for 7 days after the payment was due. How badly did this impact my credit score? Is there any way to remove this record because I did not miss the payment? Thanks.

    • finder Customer Care
      JeniFebruary 11, 2019Staff

      Hi Fahd,

      Thank you for getting in touch with finder.

      If you just had ONE missed payment, it will not impact your credit score that much. Please note that your credit report retains repayment history information from the past two years. If you believe that this missed repayment is not your fault, kindly contact your credit card issuer directly to discuss this matter. You may also check out this page to learn more on removing black marks from your credit report.

      I hope this helps.

      Thank you and have a wonderful day!


  2. Default Gravatar
    AprilFebruary 4, 2019

    How accurate is my credit score and report on finder? Can I use these results to go by when l apply for credit?

    • finder Customer Care
      JhezelynFebruary 6, 2019Staff

      Hi April,

      Thank you for your comment.

      Your credit score and your credit report are provided by Experian, which means that they are accurate. When you apply for a credit card, the issuer will check your credit score so they can determine how risky you are as a borrower or if you are a good payer.


  3. Default Gravatar
    MuziJanuary 2, 2019

    How do I get my credit score and credit report? I don’t have an Australian driving license or passport but I do have Medicare card and Overseas driving license.

    • finder Customer Care
      JhezelynJanuary 3, 2019Staff

      Hello Muzi,

      Thank you for your comment.

      Unfortunately, you can’t access your credit score without an Australian driver’s license. You can access your free credit report here even without a driver’s license. Overseas driver’s license is also not accepted.

      Should you wish to have real-time answers to your questions, try our chat box on the lower right corner of our page.


  4. Default Gravatar
    GeraldDecember 5, 2018

    How do I get my credit score and credit report?

    • finder Customer Care
      JhezelynDecember 11, 2018Staff

      Hello Gerald,

      Thank you for your comment.

      A driver’s licence is needed to access your credit score through finder. Your credit report can be accessed here.

      Should you wish to have real-time answers to your questions, try our chat box on the lower right corner of our page.


  5. Default Gravatar
    GeorgeNovember 27, 2018

    Tried to get my credit rating, put in my licence number, but didn’t accept.

    • finder Customer Care
      JeniNovember 27, 2018Staff

      Hi George,

      Thank you for getting in touch with finder.

      I’m sorry for this inconvenience. ID verification is done using the Australian government’s Document Verification Service to ensure security and that only you can access your your report.

      Our users only have 2 incorrect attempts at verifying ID for security reasons and you will need to ensure the info you are entering is as it appears on your Drivers license.

      If in case this is unsuccessful, you can try to access your credit score via Experian’s page directly.

      I hope this helps.

      Please feel free to reach out to us if you have any other enquiries.

      Thank you and have a wonderful day!


  6. Default Gravatar
    MaureenNovember 22, 2018

    Credit score please?

    • finder Customer Care
      JhezelynDecember 1, 2018Staff

      Hello Maureen,

      Thank you for your comment.

      You can access your free credit score on this page. Please be advised that we use your driver’s licence to verify your identity and access your score. If you don’t have a driver’s licence, you can request your credit report from Experian directly.

      Should you wish to have real-time answers to your questions, try our chat box on the lower right corner of our page.


  7. Default Gravatar
    DavidNovember 12, 2018

    Credit score and credit file link

    • finder Customer Care
      JohnNovember 13, 2018Staff

      Hi David,

      Thank you for reaching out to finder.

      You may click on this link to get a copy of your free credit score from finder. Hope this helps!


  8. Default Gravatar
    ClintNovember 4, 2018

    There’s something on my file saying something about $5001 credit card

    • finder Customer Care
      JohnNovember 6, 2018Staff

      Hi clintbarnes45,

      Thank you for leaving a question.

      You would need to call the creditor who is reporting that entry to clarify what the report is all about. This is also the way for you to initially dispute the report. Hope this helps!


  9. Default Gravatar
    SharonOctober 26, 2018

    Why does my info get rejected saying my licence number is incorrect…it is correct…it is the licence number and NOT the card numer. All info correct..yet rejected twice.

    • finder Customer Care
      JohnOctober 27, 2018Staff

      Hi Sharon,

      Thank you for leaving a comment.


      Users need to ensure the info they are entering is as it appears on their Drivers license.

      Common mistakes when requesting your credit report:

      Users entering their card number and not their license number
      Users not entering their full name as it is on their license (e.g. ‘Sam’ instead of ‘Samantha’)

      This is where a user needs to enter their information, so finder can verify your ID and retrieve your score from Experian (one of Australia’s credit reporting bureaus). Hope this helps!


  10. Default Gravatar
    DavidOctober 18, 2018

    Can I get loan for 2,000 yes or no?

    • finder Customer Care
      JohnOctober 18, 2018Staff

      Hi David,

      Thank you for leaving a question.

      Though we are a comparison website that assists users on their financial decisions, you may need to click on this link to see a panel of lenders, their rates and other information for you to make a decision. Kindly review and compare your options on the table displaying the available providers. Once you have chosen a particular provider, you may then click on the “Go to site” button and you will be redirected to the provider’s website where you can proceed with the application or get in touch with their representatives for further inquiries you may have.

      Before applying, please ensure that you meet all the eligibility criteria and read through the details of the needed requirements as well as the relevant Product Disclosure Statements/Terms and Conditions when comparing your options before making a decision on whether it is right for you. Hope this helps!


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