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Finder App Support

Got a question? We've got the answers. Here's all you need to know about the Finder app.

Have a question about the Finder app?

You have a few options:

1. Frequently asked questions:

We've listed some of our most-asked questions below. Have a look and see if your question has already been answered.

2. Email:

You can always email us. We will strive to respond within 24 hours.

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Getting started

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8 Responses

    Default Gravatar
    ShwetaMarch 3, 2024

    My credit score was 780 around December 2023. I haven’t had any defaults or new lending, yet my score has gone down to 766? In fact I have even closed off my home loan now!
    Please advise why my score has gone down??

      SarahMarch 15, 2024Finder

      Hi Shweta, Unfortunately we can’t provide personal advice as we’re providing this information as a third party.

      You can contact Experian directly about your credit file on: 1300 783 684 (9am-5pm Monday to Friday) or email

      Hope this helps!

    Default Gravatar
    WayneNovember 6, 2023

    I want to change my email address and mobile number – please advise how as neither your phone number or chat line work!!!!

      RichardDecember 12, 2023Finder

      Hi Wayne – sorry about this. Someone from our support team will reach out by email.

    Default Gravatar
    BarryOctober 26, 2023

    I’m just wondering what happened to my credit history from 600 to now why is this I think I was on top of my repayments and stuff confused with this

      SarahOctober 26, 2023Finder

      Hi Barry,

      We’re not licenced to provide personal advice on your specific situation. However generally, things that can impact your credit rating include making late payments consistently, only partly-paying your bills, or not making repayments at all.

      If you have a concern about the accuracy of your credit rating, you can contact the credit reporting agency directly (ie Experian or Equifax) for a full copy of your report, and to request any errors or mistakes are removed.

    Default Gravatar
    GeorgiaMarch 11, 2023

    Where is the live chat this app claims it has

      SarahMarch 13, 2023Finder

      Hi Georgia,

      Live chat is available to members only. When you’re logged in to Finder as a member, you’ll have access to live chat.

      You can sign up for free here:

      Hope this helps!

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