Have a question about the Finder app?
1. Frequently asked questions:
We've listed some of our most-asked questions below. Have a look and see if your question has already been answered.
2. Email:
You can always email us. We will strive to respond within 24 hours.
Why Finder?
Getting started
Credit score
Finder Wallet
Crypto trading
Making the most of the app
Security
Support
More guides on Finder
-
Money confessions – I’ve hidden huge debts from my husband
Straight-up advice on your biggest financial dilemmas and money confessions - when you're not sure of your next step, our experts are!
-
Money confessions – I’m addicted to eating out
Straight-up advice on your biggest financial dilemmas and money confessions - when you're not sure of your next step, our experts are!
-
Money confessions – Frugal friends
Straight-up advice on your biggest financial dilemmas and money confessions - when you're not sure of your next step, our experts are!
-
Money Confessions – I lent my brother $20k – help!
Straight-up advice on your biggest financial dilemmas - when you're not sure of your next step, our experts will tell you what to do!
-
Money Confessions – Bridezilla or fair call?
Straight-up advice on your biggest financial dilemmas - when you're not sure of your next step, our experts will tell you what to do!
-
Finder’s Money Confessions
Money messes, meet real talk — straight-up advice on your biggest financial dilemmas.
-
How does Finder Wallet work?
Learn more about how the Finder Wallet works, and how you can use it to trade cryptocurrency.
-
Leave a Review competition
We're giving away a $200 Mastercard gift card to a Finder member who leaves a verified review on reviews.io in November.
-
We’re saying goodbye to Net Wealth and Spend Analytics in the Finder app
We've made the hard decision to remove both the Net Wealth and Spend Analytics features from the Finder app.
Ask a question
I just checked and my phone says I’m running the finder app at version 6.3.8.
I just checked the app updates screen and it only has notes up to 6.3.3?
Where are the rest of the update notes?
Hi Angus,
Thanks for the flag. You should now be able to see all update notes by going to the Setting section of your Finder app and tapping “Latest updates”.
Regards,
Tom
Hi guys, my account is linked to an old work email address, I’d like to update it, can you help?
Hi Mike,
Can you please share your new email address with gx-customercare@finder.com? We’ll be in touch to update your account.
Hi there, I’m looking to find someone who can provide me with a car insurance. The problem is that I have a criminal conviction against my name and so far I have tried 3-4 different providers who refused to provide an insurance for me as an additional driver only, not a policy holder actually.
Ho Gojko, It may still be possible to get insurance but will definitely vary between insurers. This page have more information and might have some options for you: hhttps://www.finder.com.au/car-insurance/car-insurance-criminal-record#:~:text=Your%20criminal%20record%20can%20impact,to%20get%20cover%20at%20all.
Hope this helps and best of luck!
whats my credit rating
Hi Donny,
If you download the app and follow the prompts you’ll get access to your credit score.
Qantas premier Everyday Card
1) If I transfer money( to my landlords account ) every month, does it count as a spend to reach 1000 aud spend criteria to get 8000 QFF points?
2) How many payslips do I need to submit while applying?
Hello,
If you transfer money from your credit card to another account, this is usually considered to be a cash advance and you will pay interest on it immediately.
Cash advances do not count as eligible transactions towards the bonus points offer.
Usually, you need to submit 3 months worth of payslips when applying.
Hope this helps!