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Finder App Support

Got a question? We've got the answers. Here's all you need to know about the Finder app.

Have a question about the Finder app?

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1. Frequently asked questions:

We've listed some of our most-asked questions below. Have a look and see if your question has already been answered.

2. Email:

You can always email us. We will strive to respond within 24 hours.

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12 Responses

    Default Gravatar
    DonnyMay 24, 2024

    whats my credit rating

      AvatarFinder
      SarahMay 24, 2024Finder

      Hi Donny,

      If you download the app and follow the prompts you’ll get access to your credit score.

    Default Gravatar
    LKApril 12, 2024

    Qantas premier Everyday Card
    1) If I transfer money( to my landlords account ) every month, does it count as a spend to reach 1000 aud spend criteria to get 8000 QFF points?

    2) How many payslips do I need to submit while applying?

      AvatarFinder
      SarahApril 23, 2024Finder

      Hello,

      If you transfer money from your credit card to another account, this is usually considered to be a cash advance and you will pay interest on it immediately.

      Cash advances do not count as eligible transactions towards the bonus points offer.

      Usually, you need to submit 3 months worth of payslips when applying.

      Hope this helps!

    Default Gravatar
    ShwetaMarch 3, 2024

    Hi,
    My credit score was 780 around December 2023. I haven’t had any defaults or new lending, yet my score has gone down to 766? In fact I have even closed off my home loan now!
    Please advise why my score has gone down??

      AvatarFinder
      SarahMarch 15, 2024Finder

      Hi Shweta, Unfortunately we can’t provide personal advice as we’re providing this information as a third party.

      You can contact Experian directly about your credit file on: 1300 783 684 (9am-5pm Monday to Friday) or email creditreport@au.experian.com.

      Hope this helps!

    Default Gravatar
    WayneNovember 6, 2023

    I want to change my email address and mobile number – please advise how as neither your phone number or chat line work!!!!

      AvatarFinder
      RichardDecember 12, 2023Finder

      Hi Wayne – sorry about this. Someone from our support team will reach out by email.

    Default Gravatar
    BarryOctober 26, 2023

    I’m just wondering what happened to my credit history from 600 to now why is this I think I was on top of my repayments and stuff confused with this

      AvatarFinder
      SarahOctober 26, 2023Finder

      Hi Barry,

      We’re not licenced to provide personal advice on your specific situation. However generally, things that can impact your credit rating include making late payments consistently, only partly-paying your bills, or not making repayments at all.

      If you have a concern about the accuracy of your credit rating, you can contact the credit reporting agency directly (ie Experian or Equifax) for a full copy of your report, and to request any errors or mistakes are removed.

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