Experian, the credit bureau used to generate your Finder credit score, has recently rebuilt its scoring model. As a result, you may notice your Finder credit score has changed.
What's changed?
Experian has changed how it weighs certain credit information when working out your credit score. Whilst the data used to calculate your score and your credit report information are unchanged, your numerical score may be different.
What do I need to do?
Nothing. Your Finder credit score will update automatically in the Finder app.
Why has Finder made this change?
We want to make sure that our members are getting the most accurate and up-to-date credit score information so that they can better understand their financial position and borrowing power.
My credit score has decreased. What should I do?
If your credit score has dropped, it may be worth revisiting your borrowing habits to ensure that you're not hurting your credit rating. If you want to rebuild your score, there are also a number of simple ways you can improve your credit score.
Why my score down by 378 points
Hi Maninder,
That sounds like a very big drop. You’ll need to contact the credit reporting agency to investigate further, we don’t have any direct access to anyone’s personal credit information.
Hey, I don’t understand how I was not elegible to the Amaysim NBN $100 cashback. Could you please look into this as I was counting on it as I fulfilled all the conditions.
Hi Daniel,
We send an email to all customers who make an eligible transaction for this offer. Your email address has been hidden behind an apple ID, so the email confirmation hasn’t been sent to you. If you log into your Finder member account, you should see details of your reward, noting that the terms and conditions for this reward require you remain on an active Amaysim NBN plan for a minimum of 75 days from the activation date. An eligibility check will be conducted on 30 June 2026 and if you’re deemed eligible, your Reward will be issued on or before 30 July 2026.
If you have any further questions, you can email help-au@finder.com. Hope this helps!
Hi I just took up the Optus nbn $350 visa offer
When do I get the Visa card?
Hi Habib,
One of the terms and conditions of this offer is that you will maintain an active Optus service for at least 90 days. The delivery dates of the gift vouchers is outlined in the T&Cs, and you should have received an email with info too.
Hope this helps!
I have signed up with Optus fast NBN through your app on Nov 28. (Acc No: 62390868644).
Can you please advise if this has been registered in your system, and when I can expect to my finder reward?
Thanks,
Dragan
Hi Dragan,
After you apply for this product, eligibility checks are conducted on an ongoing basis, and the reward is fulfilled 90 days after eligibility is confirmed. You can read more in the full T&Cs here. Hope this helps!
How do I download my credit score
Hi Kel,
If you have the Finder app, as soon as you open it, you will see your score. You can also open click the icon on the bottom row that says “score” (second from the left) to see a more detailed credit report. Hope this helps!