My reward didn't track
Made a purchase but nothing's shown up?
How can we help?
Most answers are below. If you can't find what you need, chat to us.
Finder Rewards
Check my reward status
See where every reward sits in your hub.
My reward was rejected
Think the partner got it wrong? Here's how to appeal.
When will I get my reward?
Validation and fulfilment timelines.
My gift card hasn't arrived
Delivery timelines and how to request a resend.
T&Cs and eligibility
Why rewards get knocked back.
Account and credit score
I can't log in
Duplicate accounts and magic links.
My credit score
Why your score changed, or isn't showing.
Refer-a-Friend
How it works and who gets paid.
Finder Rewards FAQs
How do Finder Rewards work?
Click a reward offer from Finder, complete the qualifying action with the partner (sign up, open an account, switch plan, etc), and we track it anonymously. The partner confirms within 30 to 90 days whether you qualified. Once confirmed, your reward is scheduled for fulfilment, usually a gift card you claim from your Rewards hub.
I made a purchase but my reward isn't showing. What happened?
Most rewards appear in your Rewards hub within a few hours, but some partners take up to 7 days to confirm the sale with us. If it's been longer, lodge a missing reward claim. We'll chase the partner with your evidence (confirmation email, order reference, click date).
When will I get my reward?
Each campaign has two dates on your reward in the Rewards hub: a validation date (when the partner confirms you qualified) and a fulfilment date (when we send the gift card). Validation usually takes 30 to 90 days after your qualifying action; fulfilment follows 1 to 2 weeks later. If both dates have passed and nothing's moved, lodge a claim.
What do 'validating', 'accepted' and 'rejected' mean?
Validating: the partner is checking you met the T&Cs. Accepted: you qualified, your reward is scheduled for fulfilment. Rejected: the partner has told us you didn't meet the eligibility criteria. If you think a rejection is wrong, lodge a claim with your evidence and we'll push back on your behalf.
My reward was rejected. Can I appeal?
Yes. Lodge a missing reward claim with: the confirmation email from the partner, your order/application reference, and the date you clicked through from Finder. We'll present it to the partner. Most overturns happen when the partner's own tracking missed a qualifying signal, and your evidence is what flips it.
I did everything the offer said, so why wasn't I eligible?
Each campaign has specific T&Cs (new customers only, minimum spend, product tier, hold period, etc). The partner checks against their own records. The full T&Cs are linked on the reward page and in your confirmation email. If you've got evidence you did meet them, lodge a claim.
I'm getting an error signing up to the partner. What do I do?
Common ones: the email on your Finder account doesn't match the one you're using with the partner (fix: use the same email); the partner requires in-person or manual verification (partner-side, not Finder); or your session timed out between clicking the Finder link and completing signup (fix: start the signup fresh from the Rewards hub). If none of these apply, contact us before you complete signup. It's easier to fix now than after.
How do I claim my gift card?
When your reward hits 'ready to claim', open your Rewards hub and tap Claim. Choose from the available options (usually Visa gift card, major retailer cards, or charity donation). You've got 12 months to activate. Visa cards expire 6 months after activation, so only activate when you're ready to spend within that window.
My gift card hasn't arrived. What now?
Visa gift cards and retailer vouchers are delivered by our fulfilment partner (Blackhawk or Tremendous) via email, usually within 1 to 2 weeks of the fulfilment date. If it's been longer, check your spam folder, then lodge a claim. We can resend from a different sender address.
Account, credit score and referrals
I can't log in, and I think I have two accounts
If you originally signed up with email and later used 'Continue with Google', you may have created a second account. Log back in with the original email + magic link (don't use Google sign-in). Still stuck? Chat to us. We can merge the accounts and move your rewards across.
Why has my credit score changed, or why can't I see it?
Scores come from Experian and update when they refresh (typically monthly). Short-term changes often reflect new applications, closed accounts, or paid-off balances. If your score isn't showing at all, make sure you've verified your identity on your Finder account. Experian requires it before we can pull your file.
I referred a friend. Who gets the reward?
The referrer (you) gets the $25 Visa gift card in your Rewards hub once your friend completes the qualifying action. Your friend gets whatever the partner offer pays, not the referral bonus. Boost windows for specific partners are flagged on the Refer-a-Friend page.
Does Finder see what I buy?
No. When you click a reward link, we pass an anonymous reference to the partner. The partner tells us whether a qualifying action happened and the reward value. We don't see your card details, product choices, or personal info with the partner.
Still need help?
Live chat is open Monday to Friday, 9am to 4pm AEST.
Or download the Finder app to chat on mobile, or log in and we'll link your message to your account.
Want to give Finder feedback or make a complaint?
Learn about our feedback and complaints policy.
Visit us
Our Australian HQ is at Level 10/99 York St, Sydney NSW 2000.
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