Media Release

Finder Innovation Awards 2020: Up, The ICONIC and TransferWise among winners

        • Winners revealed across 12 innovation categories including banking, retail, tech, telco and travel
        • Category winners include Fast Cover, Sendle, AGL Energy, Shippit and more
        • The innovations and ideas that are changing the way we bank, invest and shop

28 October 2020, Sydney, Australia – Australia's most forward-thinking businesses have been recognised in the 2020 Finder Awards winners ceremony this afternoon.

The Finder Innovation Awards categories recognise the excellence, creativity and impact of initiatives introduced during the 2019-2020 financial year. This year entrants shared their responses to the COVID-19 pandemic.

Submissions across 12 key innovation categories were scored by an expert judging panel of 48 industry heavy-hitters including Channel Seven's network finance editor Gemma Acton, News Corp's Technology Reporter Jack Gramenz and Executive Director of the Australian Tourism Industry Council Simon Westaway.

Multiple award winners included TransferWise, who scooped the title for Best Banking Innovation and Best Travel Innovation, while SendGold – an app that lets Aussies buy gold online – collected Best Investment Innovation and Most Innovative Person for co-founder and CEO Jodi Stanton.

Shippit won Best Retail Innovation for its advanced tracking features and ability to help retailers grow online sales during lockdown, while THE ICONIC won Best Online Customer Service for its data-led approach to customer care.

Entrants were evaluated on criteria including innovation, range of features, impact and testimonials.

Chris Ellis, CEO of Finder Australia, said innovation is the unlock for sustainable business growth.

"Companies that continually innovate and press forward reap the benefits of sustainable customer and revenue growth, which is why it's important to celebrate innovation within our business community," he said.

Mr Ellis was honoured to recognise the businesses that have persevered and innovated despite the challenges of COVID-19.

"There have been challenges, but this year we've seen some of the greatest innovations to date. 2020 has forced businesses to pivot and think about how they can reinvent themselves and dig deeper so they can continue to exceed customer expectations.

"All finalists and winners should be commended for their outstanding contribution, and their ability to take risks and show up for their customers by introducing the best possible product or service to market.

"The sophistication of these ideas and projects was truly impressive and it was a privilege to recognise their work.

"These are the companies to watch in 2020, and I can't wait to see what disruptive products and services they deliver next," he said.

For a full list of the 12 innovation category winners, visit:

The innovation categories form part of the broader Finder Awards program which also includes product, green and customer satisfaction categories.

2020 Finder Innovation Award Winners:

Best Retail InnovationShippit
Best Tech InnovationPower Lines Pro
Best Travel InnovationTransferWise
Most Innovative TeamAGL Energy: Emerging Products Team
Most Innovative PersonJodi Stanton - SendGold
Best Online Customer ServiceTHE ICONIC
Best Banking InnovationTransferWise
Best Telco InnovationBetter Life Mobile
Digital Disruptor of the YearUp
Best Insurance InnovationFast Cover Travel Insurance
Best B2B InnovationSendle
Best Investment InnovationSendGold


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About Finder

Every month 2.6 million unique visitors turn to Finder to save money and time, and to make important life choices. We compare virtually everything from credit cards, phone plans, health insurance, travel deals and much more.

Our free service is 100% independently-owned by three Australians: Fred Schebesta, Frank Restuccia and Jeremy Cabral. Since launching in 2006, Finder has helped Aussies find what they need from 1,800+ brands across 100+ categories.

We continue to expand and launch around the globe, and now have offices in Australia, the United States, the United Kingdom, Canada, Poland and the Philippines. For further information visit

12.6 million average unique monthly audience (June- September 2019), Nielsen Digital Panel

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