credit repair

Credit Repair – Removing black marks from your credit report

Find out how credit repair works and whether enlisting a credit repair company will work for you.

Bad credit is a common concern for many people, especially when it comes to applying for credit. Lenders look at your credit report to assess your ability to repay a new loan, so any black marks on it could reduce your chances of getting approved.

However, if you do have bad credit, there are ways to improve your credit position through credit repair. You can do this yourself or through a credit repair company. Find out what you need to know in this guide.

Do you qualify for credit repair?

Answer these four simple questions to find out.

1. Have you had finance rejected recently?
2. Were you seeking finance for a property or home?
3. Do you have savings/deposit?
4. Is there a possibility you have a black mark on your credit file?

By submitting this form, you agree to finder.com.au Privacy and Cookies Policy and Terms of Use, Disclaimer & Privacy Policy

We’re sorry

Unfortunately, it looks like you don’t meet the criteria for a complimentary assessment by Princeville Credit Advocates.


If you’d like to entre your details below, we’ll be able to notify you when new products become available that may be more suitable.

By submitting this form, you agree to finder.com.au Privacy and Cookies Policy and Terms of Use, Disclaimer & Privacy Policy

How to repair your credit report

Step 1. Order a copy of your credit report

The first thing to do is to see what is actually on your credit report. You can check your credit report and credit score (provided by Experian) for free with finder and check back on it at any time in your finder account. We'll also send you updates if anything on your credit report changes.

If you prefer to order your credit report directly from the credit bureau, you also have that option. You are entitled to one free credit report per year and it takes around 10 working days to receive. You can order it from Experian, Equifax or Dun & Bradstreet.

Step 2. Identify the black marks and defaults

Once you’ve received a copy of your credit report, you can start looking through your history to identify any black marks or defaults.

But what are black marks and defaults? These “black marks” refers to any information on your credit report that may indicate you have had issues repaying any credit. When you’ve received your report, these are the negative items or “black marks” to look for:

  • Missed payments. Your credit report retains repayment history information for the past two years. This means that any missed payments on your mortgage, personal loans, or credit card accounts during the last two years will show up your credit report, lowering your credit score and hurting your chances of obtaining new credit.
  • Overdue accounts or payment defaults. Overdue amounts of $150 and above are recorded once they are 60 days overdue. Defaults can be extremely damaging to your credit reputation as they indicate that you are unlikely to repay your debts on time and may default on payments altogether. These listings remain on file for five years.
  • Clearouts or serious credit infringements. These are overdue accounts or payment defaults where the credit provider has not been able to contact you. These types of listings indicate that you may default on payment and skip town after that. Clearouts and serious credit infringements stay on your report for seven years if they remain unpaid. If paid, these listings only remain on your report for five years and are defined as “payment defaults”.
  • Writs and summons. These listings relate to instances where you have been summoned to court to settle a debt. They stay on record for five years.
  • Court judgments. Court judgements including bankruptcies, personal insolvencies or debt agreements can stay on file for five years or longer, depending on when the case is officially resolved. For instance, bankruptcy goes off record two years from your date of discharge or five years from your date of bankruptcy, whichever is later.
  • Credit enquiries. Applications for any form of credit (including personal loans, mortgages and even utilities) can remain on your credit report for up to five years, regardless of whether they are approved. That’s why it’s important to only apply for credit you have a high change of being approved for, and to space out your applications over time.

Step 3. Remove the black marks and defaults

Credit repair is the process of removing black marks from your credit file. It applies to black marks that may not belong on your credit history (i.e. errors), as well as listings that have outstayed their rightful duration.

Since the law surrounding credit reporting is complex and, in practice, not stringently enforced, lenders sometimes list defaults or missed payments without proper legal adherence. The first step in all cases is to request that a listing be removed from the credit bureau or credit provider directly. If this fails, you also have the option of enlisting the help of a credit report agency.

Credit repair agencies are experts at spotting these errors and may be more effective at repairing your report than you might be. But these companies can be costly to engage, so the following steps will help if you decide to attempt DIY repairs on your credit file.

Important points to consider before calling a credit repair specialist

  • Expenses. Weigh up the costs of enlisting the help of a credit repair agency against the possible value of it. For example, work out how much credit repair will cost and if it's worth paying that or if you should just wait for the listing to be removed from your report.
  • No guarantees. The agency will investigate your listings but cannot offer any certainty of removing them.
  • Time factor. When looking at your negative listings, also take note of when they will come off your report. Most black marks disappear from your credit report after five years, so in some cases it may be worth waiting it out. If a payment default was listed on your report more than three years ago, it may disappear soon. If you can hold off your loan application for a few more months, you can do away with the whole credit repair hassle.

You can call a credit repair company for a consultation at any time, but remember that credit repair can only remove incorrect or illegitimate listings. There’s no guarantee that credit repair will work for you, and you may ultimately still have to wait for some black marks to naturally expire. But now that you understand how credit history and credit repairs work, you can make an informed decision about these options based on your individual circumstances and goals.

Want to consider debt consolidation?

Unfortunately, Fox Symes won't be able to help you at this stage. For more information on improving your credit learn more here.

Do you have a home loan?
Do you have unsecured debts of $7,000 or greater?
Do you receive a regular income?
Have you been bankrupt in the last 13 years?

By submitting this form, you agree to finder.com.au Privacy and Cookies Policy and Terms of Use, Disclaimer & Privacy Policy
Fox Symes Logo

Fox Symes can help you take back control of large debts by consolidating what you owe.

Fill out this form to find out if you can benefit from:

  • Reducing your repayments
  • Saving interest
  • A range of debt consolidation options

Read our thorough guide on credit repair

Was this content helpful to you? No  Yes

Related Posts

Ask an Expert

You are about to post a question on finder.com.au:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Privacy & Cookies Policy and Terms of Use, Disclaimer & Privacy Policy.

31 Responses

  1. Default Gravatar
    September 5, 2018

    I have a mark on my credit file from panthera credit recovery from electricity company I haven’t used I have told them but was told pretty much just to pay it it has seriously affected my credit file and r over them please help adam

    • finder Customer Care
      JohnSeptember 6, 2018Staff

      Hi Adam,

      Thank you for leaving a question.

      Since you mentioned that the mark on your credit file may have been a mistake or requires correction. You may contact need to contact Experian directly or you may also visit credit repair companies to help you in this process. Hope this helps!

      Cheers,
      Reggie

  2. Default Gravatar
    MartinJune 1, 2018

    In November 2012, I got a loan but through illness from work I didn’t pay it. The citizens advice service said they make them an offer etc. Anyway I heard nothing more. I have since paid a reduced sum on Sept 2014 to clear the debt. However, I have just looked at my credit report and it says I defaulted on 09/05/2013 a full year and a half after I stopped paying the loan. Why is it stating this a year and a half later?

    • finder Customer Care
      JeniJune 1, 2018Staff

      Hi Martin,

      Thank you for getting in touch with finder.

      As you know, a default is any consumer credit account that is overdue by more than 60 days where you owe more than $150. Credit providers do not automatically list a default at the end of the 60-day period. There’s a process that credit providers must follow in order to have the default listed on your credit file. The credit provider needs to send you two separate notices to your last known address (physical or email address) before it can give a credit reporting body details regarding a default. The address the provider will use should be how it usually contacts you.

      If you pay the full defaulted amount, the credit provider needs to inform the credit reporting body who will update the listing to “paid”. I suggest that you seek professional help from credit repair agencies who are experts at spotting these errors and may be more effective at repairing your report. To help you improve your borrowing ability by correcting errors in your credit file, please check out this link.

      I hope this helps.

      Have a great day!

      Cheers,
      Jeni

  3. Default Gravatar
    johnMay 31, 2018

    I have had bad credit in the pass over $500 under $2,000 which was more then 7 years ago will this show up on my credit report or will there just be a blank there as I’m looking to buy a car.

    • finder Customer Care
      NikkiMay 31, 2018Staff

      Hi John,

      Thanks for getting in touch!

      While we can provide you with general information, please note that we do not represent any company we feature on our site. We’re here to assist you in your buying decision process hence we cannot recommend product/service that is rightfully fit for you.

      We don’t have any visibility if this credit will show up your report. It would be fitting to check your credit score before applying for a car loan byusing this page.

      For any clarifications, feel free to message us again.

      Best regards,

      Nikki

  4. Default Gravatar
    florinDecember 17, 2017

    Hi. Couple of years ago I took a personal loan, an credit card and overdraft from HSBC. After one year of regular payments I lost my job and I was not able to pay for them anymore. This yeas my debts were sold to a financial institution and now I am paying a certain amount of money for my debts every month. When I checked my credit report I saw that those mentioned above are still showing DEFAULT on my report. If all of my debts were sold and now I am paying regular payments for them I think that they should be removed from my credit report. Is that the case or not. Thank you

    • finder Customer Care
      ArnoldDecember 22, 2017Staff

      Hi Florin,

      Thanks for your inquiry

      Generally, defaults are a type of black marks that refers to any account with a payment that is overdue for 60 days or more. Overdue amounts of $150 and above are recorded once they are 60 days overdue.

      In your case, these defaults will still be visible on your report for five years even if you already have settled the payments. Moving forward, it would be best to be on top of your payments to offset these defaults on your report. Lenders will look beyond the defaults if they see that you’ve improved on managing your expenses.

      Hope this information helps

      Cheers,
      Arnold

  5. Default Gravatar
    leeDecember 4, 2017

    I have 2 paid defaults under $500 each and want to apply for a home loan I have a good credit history with the bank and so does my partner
    We have 20% deposit, what are our chances of getting approved

    • finder Customer Care
      JoanneDecember 4, 2017Staff

      Hi Lee,

      Thanks for reaching out.

      If your defaults have been paid they will still show up as paid defaults on your file for up to five years. The success of your loan will depend on the lender’s policy.

      If you have defaults listed on your credit report, here are some things you can do to improve your chances of being approved for a home loan.
      *You can write a letter for your default explaining how it occurred
      *Provide evidence to support your explanation
      *Pay off any unpaid defaults and ask the credit provider to change your listing to a paid default instead of an unpaid default
      *Save as much money as you can as a larger deposit will go in your favour
      *Search for a lender that is more likely to approve your application, despite your defaults

      You can read further and compare lenders on this page. In addition to that, as you have mentioned a 20% deposit on hand, you may also want to view this page as this will display lenders that require just at least 5% deposit. A higher deposit may increase the chance of getting approved for a loan. Alternatively, you can speak with a mortgage broker to discuss your options.

      Cheers,
      Joanne

  6. Default Gravatar
    DarrenOctober 12, 2017

    Hi there I have found out I got a default against me wondering how I clear it up thanks you
    04317713

    • Default Gravatar
      MariaOctober 13, 2017

      Hi Darren,

      Thank you for reaching out to us.

      If you haven’t yet, you can request a free credit report and receive it in 10 working days to confirm the defaults that you may have on file.

      If you prefer to DIY, you may report the incorrect listings by initiating an investigation by the agency that has this mistake on file.

      You can possibly negotiate with the credit provider for a more manageable payment plan.

      Credit repair agencies are experts at spotting these errors and may be more effective at repairing your report so you may want to consider hiring them to assist you.

      I hope this helps.

      Best,
      Maria

  7. Default Gravatar
    NicolaJuly 26, 2017

    My husband had an mbna credit card that he was paying each month until he was made redundant to a plan was put together with mbna and himself at half the amount each month, which he paid each month until he got a letter from a debt collector Pra, knew nothing of why this had been handed to them and no warning. Can they do this ? 2015 this happened and we were still unaware that a default was added to his credit file until last month when we applied for a mortgage as he paid the company off in full at the beginning of the year and was told from the company your credit file from us will be clear after 12 weeks. Which it isn’t and they have also added a default for the same amount even though it’s paid in full . Our house has been sold and we can’t get a mortgage

    • Default Gravatar
      JonathanJuly 26, 2017

      Hello Nicola,

      Thank you for your inquiry today. I know this is a sensitive obstacle that you and your husband are both facing.

      It is imperative for lenders to inform their clients prior endorsing the debt to a third-party collection agency or to a law office. Usually, they need to send you several notices for that. These notices don’t need to be letters, it can be phone calls, or even email, so it is important that you don’t ignore them in your mailbox and voicemail.

      Usually, once the debt has been paid, and there was an agreement for that, the creditors may declare it on the credit file as “settled”, “paid as agreed”, or “paid”. It really varies. If they declared something you believe should not be the case, you may need to go back to them and ask to update their declaration.

      If you need further assistance, you may consult a credit repair agency to resolve this, but take note there is no assurance it can be fixed on your favor and it may entail significant costs.

      Hope this helps.

      Cheers,
      Jonathan

    • Default Gravatar
      July 26, 2017

      Thank Jonathan, sorry but no emails or phone calls received, just one letter from the debt collector saying that they have now got his debt and to set up a direct debit with them

    • Default Gravatar
      JonathanAugust 3, 2017

      Hello Carter2005,

      Thank you for making a follow-up.

      It is unusual for any lender to not make any early attempts to collect a debt. If you haven’t received any prior notification, such as phone calls or emails, it is either you opted out or has not given them a valid contact information.

      Nevertheless, the endorsement to legal or third-party collection agency is usually at a late stage and doesn’t absolve the client’s responsibility to proactively contact their lender, instead of letting the debt go further delinquent.

      You may consult this with RBA to know if their process has been compliant with existing regulations.

      Hope this helps.

      Cheers,
      Jonathan

  8. Default Gravatar
    HappyFebruary 7, 2017

    I have already paid my default off but it’s still on my credit report. Is there any way to get rid of it? I want to clear my report cause I want to go for a home loan.

    • finder Customer Care
      LouFebruary 7, 2017Staff

      Hi Happy,

      Thanks for reaching out.

      Unfortunately, overdue amounts of $150 and above are recorded once they are 60 days overdue and these listings remain on your file for five years. Also, you can’t repair or remove any valid listings on your file.

      While you already have a negative listing, you can still improve your credit score in so many ways. You can check our guide here for more information how to do it.

      Cheers,
      Anndy

  9. Default Gravatar
    ZoeFebruary 1, 2017

    i have a personal loan that i haven’t made repayments on for quite some time, so i am sure i have a black mark on my credit score.
    Once i manage the repayments how long will the black mark remain on my credit score? will the black mark only be removed once the loan is re-payed or can it be removed sooner?

    • finder Customer Care
      MayFebruary 1, 2017Staff

      Hi Zoe,

      Thanks for your question.

      Generally, overdue accounts listed as a payment default will stay on your credit file for five years. The black marks, meantime, can only be removed from your file if they are incorrect and that no credit agency can guarantee that they will be able to remove listings from your file.

      I would suggest that you get a copy of your credit report so you can check all the information in it and see if there are any incorrect listings or details and what could be done to improve your score. Basically, you can improve your score by paying off your debts (credit card and loans) and utility bills on time.

      Cheers,
      May

    • Default Gravatar
      February 1, 2017

      Thank you for your reply.

      Does the 5 years start from the date that the loan has been settled or from the date I was first in default?
      I most likely have been in default for 4 years now, however haven’t made any payments since I was in default.

    • finder Customer Care
      MayFebruary 1, 2017Staff

      Hi Sam,

      Thanks for getting back.

      The five years will start from the time that your default was listed on the credit file.

      Cheers,
      May

  10. Default Gravatar
    GeorginaOctober 29, 2016

    My credit core is 315 I have one paid default. Will it improve when the default is removed?

    • finder Customer Care
      LouOctober 30, 2016Staff

      Hi Georgina,

      Thanks for your question.

      Please note that overdue accounts listed as a payment default will appear in your credit file for 5 years. As long as it is there, it may affect your credit score.

      If you want to know the full details of your credit score including the defaults listed on it, you can request a free credit report through this page.

      Cheers,
      Anndy

Ask a question
Go to site