The Finder Retail Awards recognises Australia's favourite brands across a huge number of categories. We survey thousands of real Australians to understand how they feel about their recent product purchases, and use that information to reward the most popular brands.
These are the best retailers in Australia in the 2021/22 Awards.
Best rated makeup retailer: Chemist Warehouse
If you're looking for the best place to buy makeup, Chemist Warehouse has been selected as the best rated makeup retailer in this year's Finder Awards. The brand ranked well for range of products and value for money, and was recommended by 98% of people surveyed.
- Adore Beauty
Best rated discount department store: Best & Less
The appropriately named Best & Less was the highest rated discount department store in this year's Finder Retail Awards. It rated higher than all the other brands in the all-important customer service category and was also a top scorer for its range of options and value for money.
- Big W
Best rated department store: Harris Scarfe
Harris Scarfe is the winner of this year's Best Rated Department Store Award. Participants gave it a big tick for its customer service, range of options and overall value for money.
Best rated Quick Service Restaurant (QSR): Subway
Subway has romped home in this year's Finder Retail Awards in the fast food/quick service restaurant (QSR) category. Customers gave it props for its wide range of products and fresh taste as well as value for money.
- Hungry Jack's
- Red Rooster
Best rated hardware store: Bunnings
Behold the power of the sausage sandwich! Bunnings has taken out this year's Finder Retail Award for best rated hardware store. 100% of respondents gave it their seal of recommendation thanks to its wide range of products.
- Home Hardware
Best rated toy store: Amazon
The best rated store for toy shopping is Amazon. Australians rated the range of options highly, with 94% of respondents recommending the online retailer.
- Toys R Us
Best rated pharmacy: Amcal
For its high scores in customer service and value for money, Amcal has been rated the best pharmacy brand in this year's Finder Awards. It was recommended by 94% of surveyed Aussies.
- Chemist Warehouse
Best rated real estate agent: First National
The best rated real estate agent in this year's Finder Awards is First National Real Estate. The brand had the highest scores across customer service, fees and performance.
- Century 21
Best rated baby store: Baby Kingdom
Scoring a hat-trick and taking out top spot for value for money, range of products and customer service Baby Kingdom was crowned winner of best baby store.
- Baby Bunting
- Baby Village
Best rated white goods store: Appliances Online
If you are looking for a new appliance, then Australians agree that Appliances Online is the place to go. With the highest score for value for money, the online retailer was recommended by 97% of surveyed Aussies.
- JB Hi-Fi
- Bing Lee
Best rated supermarket brand: Friendly Grocer
With top scores for value for money and product quality, Friendly Grocer has taken out this year's Finder Award for best supermarket brand. It was recommended by 97% or surveyed customers.
Best rated electronics retailer brand: The Good Guys
The Good Guys has won this year's Finder Award for the best electronics retailer. It was recommended by 97% of surveyed customers, and scored well for its range of products and value for money.
- JB Hi-Fi
- Harvey Norman
Best rated furniture retailer brand: King Living
Australians have rated King Living as the best furniture store brand in Australia. It rated well for customer service and overall score, and was recommended by 100% of surveyed customers.
Best rated stationery retailer brand: Muji
Whether you are writing a novel or just taking notes, the best rated stationery store in this year's Finder Awards is Muji. It scored well for its range of products and customer service.
- The Stationery Store
Best rated outdoor retailer brand: Paddy Palin
Get ready for adventure by shopping at Paddy Palin, this year's Finder Award winner for best rated outdoor retailer brand.
- Outdoors & Beyond
Best rated pet store retailer brand: Pet Post
Your four-legged best friend deserves the best, and where better to buy from than the best rated pet store brand? Pet Post won the Finder Award this year thanks to its strong value for money and range of options scores.
- Budget Pet Products
Best rated bottle shop brand: Vintage Cellars
Vintage Cellars is the place to go for your alcohol needs. It won this year's Finder Award for best rated bottle shop brand thanks to its high customer service score and great variety of products.
- Dan Murphy's
- First Choice Liquor
How we chose the winners
The 2021/22 Finder Retail Awards recognise brand sentiment from customer feedback on different retail product categories. Finder worked with data and insights company, Dynata to conduct thousands of customer interviews around their product purchasing history and satisfaction with their purchased products.
Disclaimer: Please refer to our methodology for more information on how we scored and judged Finder Retail Awards candidates. While we endeavour to assess the majority of product providers in the market, this is not always possible and it may be that not every brand in the market was included for judging.
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