TV Streaming Service Customer Satisfaction Awards 2023

Finder makes money from featured partners, but editorial opinions are our own.

Disney Plus

Disney Plus was ranked the number 1 streaming service by customers. It topped the categories for both its range and quality of content. Around 92% of respondents said they would recommend Disney Plus, which was the most of all the streaming services surveyed. Disney Plus is known for having a vast range of content, from beloved family-focused entertainment, popular brands such as Pixar, Star Wars and Marvel, to adult-orientated fare under the Star banner. There are no separate tiers and 4K titles are included in its only plan. You can subscribe monthly, or get a discount if you sign up for a year.

How we chose the winners

Highly commended

Netflix

Netflix was runner-up in the Customer Satisfaction Awards for streaming services. It scored the highest out of any provider under the customer service and value for money categories. It also ranked highly for content quality. Some of the most zeitgeist-defining shows feature on the service such as Stranger Things, Wednesday, Bridgerton and The Crown. It offers multiple plans to choose from, starting from $6.99 a month with ads right up to a Premium plan for $22.99 a month that lets you watch in 4K across multiple devices. It is a long-established player in the streaming space and 91% of respondents said they would recommend Netflix.

Kayo

Taking out the bronze medal in this year's Customer Satisfaction Awards is sports streaming service Kayo. It scored near the top across multiple categories such as customer service, value for money and content range and quality. As such, 80% of Australians would recommend the streaming service. Kayo features over 50 sports you can watch live and on demand, with some events exclusively available on the service. It has many special features tailor-made for viewing sport, such as SplitView where you can watch up to 4 games at once or Key Moments, which lets you jump right to the important parts of events.

Streaming provider ratings 2023

Brand	Overall satisfaction	Customers who'd recommend
	★★★★★ 4.22/5	92%
	★★★★★ 4.18/5	91%
	★★★★★ 4.10/5	80%
	★★★★★ 4.10/5	88%
	★★★★★ 4.02/5	76%
	★★★★★ 3.82/5	80%
	★★★★★ 3.79/5	81%
	★★★★★ 3.71/5	63%
	★★★★★ 3.56/5	65%

Why you can trust our awards

Expert analysis

Finder worked with leading insights company Dynata to survey over 30,000 Australians across almost 200 categories for our Customer Satisfaction Awards program.

They're comprehensive

We asked 542 Australians to rate their streaming service based on several factors including whether they would recommend it to a friend.

They're independent

Some winners may be partners but this never influences our decisions. All winners are based on a clear methodology and must meet editorial standards.

What are the Finder Customer Satisfaction Awards?
The Finder Customer Satisfaction Awards recognise Australia's favourite brands across a huge number of categories. We survey thousands of real Australians to understand how they feel about their recent product purchases to help you make a decision about what product to get. It's an independent awards program calculated by our data and insights team. Commercial partnerships do not influence the results in any way.
We gave out 1 overall award to the best-rated streaming service for customer satisfaction, with 2 services recognised as being highly commended.
Finder Streaming Service Customer Satisfaction Awards methodology
- The recency period varied between 3 months and 3 years.
- We got a minimum of 40 responses for each streaming service.
- Respondents were asked whether they would recommend the streaming service to a friend. This result was scored out of 5 as a percentage. For example, if 80% of respondents said they would recommend a product, it received a score of 4 out of 5.
- Customers were asked how they would rate each streaming service overall on a scale between 1 and 5 and in terms of:
  - Customer service
  - Content range
  - Content quality
  - Overall
  - Value for money
- The total score ranking for each streaming service was calculated as an average of the 5 metrics outlined above and the percentage of customers who were likely to recommend the provider.
Our research in numbers
Total number of responses for streaming services: 542
Total number of brands surveyed: 9

Thank you for your feedback!

To make sure you get accurate and helpful information, this guide has been edited by Jason Loewenthal as part of our fact-checking process.

Written by

Mark Neilsen

Utilities writer

Mark Neilsen is a writer at Finder, specialising in streaming, broadband and mobile. He looks for deals on all those services and keeps you abreast of any changes to see what's worth it for you. He has over 20 years' experience in print and digital media and while at Finder, Mark’s expertise has been featured in Yahoo Finance, The New Daily, Ad News, Tech Guide and news.com.au. In his time at Finder he has done over 300 articles on streaming, mobile and broadband. In his time away from Finder he is trying to get through the watchlists of the 11 streaming services he is currently subscribed to. See full bio

Mark's expertise

Mark has written 65 Finder guides across topics including:

Entertainment streaming
Sports streaming
Broadband
Mobile

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TV Streaming Service Customer Satisfaction Awards 2023

We surveyed over 500 Australians to find out which streaming services performed best for content quality, value for money and more.

Disney Plus

Disney Plus

Highly commended

Netflix

Kayo

Streaming provider ratings 2023

Why you can trust our awards

Expert analysis

They're comprehensive

They're independent

Finder Customer Satisfaction Awards methodology

Mark Neilsen

More guides on Finder

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