1. Introduction
At Finder, we acknowledge the transformative potential of Artificial Intelligence (AI) in enhancing the efficiency and effectiveness of our services. Our AI policy (the "AI Policy") outlines our approach to using AI in a manner that is consistent with our values and commitments to security, privacy, and data integrity. This policy is integral to our operational practices and is incorporated by reference into the Finder Terms of Service.
2. Our Relationship
The AI Policy refers to users of the Finder Group's platforms and services as "you" or "your". The operator and entities applying this policy are defined under Hive Empire Pty Ltd, trading as finder.com.au ("Finder"), and other Finder Affiliates involved in our AI operations.
3. AI Policy Coverage
This AI Policy governs the use of AI technologies across all Finder platforms and services, detailing the principles under which our AI tools operate, the scope of their application, and the safeguards in place to protect user data and ensure ethical usage.
3.1 What is Artificial Intelligence?
Artificial Intelligence in this context refers to systems or machines that mimic human intelligence to perform tasks and can iteratively improve themselves based on the information they collect.
3.2 Changes to this AI Policy
Updates to our AI Policy will be made by publishing the changes on our website, effective 30 days from their announcement. Specific notifications may also be issued through email or platform updates.
4. Use of AI at Finder
At Finder, AI is employed to enhance user experience, improve service delivery, and increase operational efficiencies.
We adhere to the following principles in our AI deployments:
4.1 Security and Data Protection
- AI tools must undergo rigorous security and data privacy assessments.
- Only approved AI tools that comply with our data handling standards are utilised.
- Regular audits and updates are performed to ensure AI tools meet current security standards.
4.2 Human Oversight and Accountability
- AI is used as an assistant to human capabilities, not a replacement.
- Decisions influenced by AI undergo validation by human oversight before implementation.
- AI-generated outputs are regularly reviewed for accuracy and relevance.
4.3 Productivity and Growth
- AI applications focus on enhancing productivity and reducing redundancy.
- All AI deployments must have clearly defined, measurable outcomes to evaluate their effectiveness.
4.4 Ethical Considerations and Compliance
- AI is developed and used in accordance with ethical guidelines and legal compliance.
- Finder prohibits the use of AI in ways that could unfairly discriminate or diminish user rights.
Despite our best efforts, AI can make mistakes and display inaccurate information. As such, you should always verify the outputs before making any decisions.
5. Data Collection by AI
AI systems at Finder may collect data to improve functionality and service offerings. This includes, but is not limited to:
- User interaction data from our platforms
- Data provided directly by users during interactions with AI-enhanced services
- Aggregated and anonymised data sets for system training and improvement
6. Contact and Complaints
Questions about our AI practices, or complaints about AI-related issues, should be directed to our dedicated AI governance team via privacy@finder.com.
7. Incident Management
- Procedures are in place for promptly addressing any AI-related incidents.
- Training is provided to all relevant staff on recognising and managing AI incidents.
8. Review and Updates
This AI Policy is subject to regular review to keep pace with technological advancements and changes in regulatory landscapes. Updates will reflect our ongoing commitment to responsible AI use.
By using Finder's services, you acknowledge and agree to the terms outlined in this AI Policy, alongside our Privacy and Cookies Policy.