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Submission to ACCC broadband speed claims guidance consultation

December 2018: This submission is in response to the ACCC broadband speed claims guidance consultation. Given the nature of our business, it focuses on the aspects that directly drive how consumers compare and choose plans. Visit our government submissions hub for more Finder submissions to government consultations and inquiries.

Questions regarding services provided using fixed wireless networks

2) Do RSPs plan to develop separate retail offerings, in terms of price, data inclusions and advertised speeds, for services provided using fixed wireless networks?

Yes. Given that NBN Co has separate wholesale pricing models for fixed wireless services, we would expect that to be reflected in plans offered to consumers. While the majority of providers in Finder's NBN database have tended to offer similar plans for fixed NBN services regardless of the underlying technology, that hasn't been the case with fixed wireless services, which usually have their own separate names.

3) Should specific labels be developed for plans that are specific to fixed wireless networks, e.g. to better manage consumer expectations when RSPs are marketing fixed wireless specific plans?

Yes. From a consumer perspective, it's helpful to know that a plan is specifically designed for wireless deployment. Wireless plans don't typically offer the same level of speed or data inclusions, and singling out that a plan is built for the wireless network make this clear.

5) Should the Guidance outline a default methodology for testing maximum attainable speeds on fixed wireless connections where this information is not provided by the network operator, e.g. in terms of time of day to test and number of tests to conduct?

Yes - having a clear and representative basis for claimed speeds makes it much easier for consumers to compare and choose, so a default methodology is definitely desirable. As an example, the "typical evening speed" feature of our NBN comparison table has proven popular with our users.

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