Prefill Privacy Collection Notice

The Prefill feature is designed to help you complete an application for a product or service faster.

By using the Prefill feature, you understand that Finder may handle your personal information in accordance with this Privacy Collection Notice.

For more information about the terms that govern your use of the Prefill feature, please see our Terms of Service (https://www.finder.com.au/terms-of-service) and Prefill Terms (https://www.finder.com.au/finder-prefill-terms).

Does Prefill collect your personal information?

Yes. Prefill may collect personal information from you when you interact with it. Please see the section below for more information about the types of information we may collect, how we collect this and why we may collect and use your personal information.

What happens if you do not want to provide personal information?

You are in control of what information you share with Prefill and Finder. You should carefully consider what information you want to share with us via Prefill.

If you do not want Finder to collect or handle your personal information, please do not provide us with any personal information and refrain from using the Prefill feature. You have the option of going directly to the provider's website by clicking on the link provided.

What types of personal information do we collect and why?

Type of informationReason for collection
Contact informationIf you wish to request Prefill to complete an application on your behalf, then we will request and collection the information required for the application.
Online identifier informationFinder may also collect certain information such as your browser type, operating system or information about how you interacted with the Prefill feature, via cookies, pixels or similar tracking technologies we deploy on our website and mobile apps in order to maintain your access to active or ongoing conversations and track customer engagement with Prefill feature.

These technologies do not specifically identify you unless you otherwise provide personal information to us that enables identification, for example, by logging into your Finder account. As such, information collected through these technologies may be personal information.

Prefill historyIf you use the Prefill feature, we will save a record of your interactions with the Prefill feature to:
  • provide continuity of customer care when responding to customer queries;
  • improve the Prefill feature, our website and mobile applications and our products and services;
  • to assist Finder to provide you with product and service recommendations based on your queries; and
  • Use the information for future Prefill application requests.

If we don't need your personal information for internal business purposes, we may de-identify your personal information before we use it for these purposes.

Who will we share your personal information with?

We may share your personal information with our service providers and people and organisations as described in our Privacy Policy (https://www.finder.com.au/finder-group-privacy-cookies-policy). We will only do this where we need to for the purposes described in this notice.

Some of our service providers are located or operate outside of Australia. Where we need to, we send them information so that they can provide us services. The countries where our service providers may be located, and to which personal information is likely to be disclosed, include some member states within the European Union.

How can you find out more information?

You can read our comprehensive Privacy Policy (https://www.finder.com.au/finder-group-privacy-cookies-policy) . for more information on how Finder generally handles your personal information (including who we share your information with, other ways in which we may use your personal information, how to disable cookies and tracking technologies, how you can request access or correction of your information and how we handle complaints).

Contact us

If you have any questions or feedback about the Prefill feature or how we handle personal information, you can contact us by clicking the Live Chat button on the bottom right corner of your screen or emailing us at help-au@finder.com.

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