Everyday, Australians are faced with tough buying decisions. Finder's mission is to help the world make better financial decisions. The 2020/21 Finder Customer Satisfaction Awards helps that mission by recognising Australia's best brands as voted by real Australians.
Finder worked with research and insights firm, Kantar to survey thousands of Australians who had recently purchased products across 150 categories and rate how satisfied they were with their purchase.
Kmart ranked highest in this category for its overall rating, value for money and ease of cleaning. Kmart has five different air fryer models to choose from based on the size of your family and what you plan on cooking.
The name ALDI is almost synonymous with value, and this food processor is no exception. Not only did it score the highest for value for money and ease of cleaning, but it also had the best ranking for performance.
Tefal's multicookers are designed to create delicious meals and reduce the amount of time you spend in the kitchen. Scoring well across the board, it's no wonder 94% of Aussies recommend Tefal for this product.
Lavazza topped the list across every metric, making it the standout capsule coffee machine in this year's awards. It's a high performance, easy-to-clean machine with top-rated features. Plus, it's great value for money.
If you love to rise and grind, then you should consider a Maxim coffee grinder. Top rated for performance, ease of cleaning and value for money, it's a great product to make your morning caffeine hit a pleasant experience.
Topping the list for cooking performance, Bosch is this year's best rated oven brand, beating brands such as Smeg, Westinghouse and Fisher & Paykel. Bosch also scored well for features and functions and cleaning and maintenance.
A great dishwasher should be quiet, perform well, have great features and be great value for money, and according to Australians, LG dishwashers are all these things, receiving high scores across the board. LG was also recommended by 100% of the Aussies polled who have one.
Haier had the highest rating for performance, helping it win this year's french door fridge award. It's recommended by 91% of Australians and it also received high scores for its design, features and value for money.
As the top-rated brand for features and functions, Westinghouse took out the award for top mount fridges. Recommended by 94% of Aussies polled, it also had high scores for cooling performance and design.
Asko has taken out this year's award for best front load washing machine, beating out competitors such as Fisher & Paykel, Miel, LG and Samsung. It received high scores across the board, including for washing performance, quietness, features and functions and value for money.
Mitsubishi Heavy Industries is the clear winner in the split system air conditioning category, with top scores across the board. Consumers said the brand was the best for quietness, performance, features and functions and value for money.
Sony beat out Sonos in this year's Finder Awards to take the title for the best bluetooth speakers. With a number of models to suit different price ranges, Sony's bluetooth speakers rated particularly well for battery life and design.
Recommended by 96% of Aussies, HP pipped Apple at the post for the best desktop computer award. While Apple had the highest rating for design and performance, Australians voted for HP as the best value for money and the best overall desktop computer.
With a range of drones now on the market both for fun and for commercial use, there are now a number of brands for consumers to choose from. DJI rated best for camera performance, features and functionality, as well as flight control.
Beats by Dr. Dre made waves when it first launched, and this year it has taken out the Finder Award for headphones due to its design and sound quality. It also rated highly for comfort and value for money.
While Apple didn't top any specific metric for mobile phones, it rated well across the board for design, battery life and camera quality. Perhaps a little more expensive than other phone brands, it didn't rate super well for value for money, but it still took the top spot as the best overall rated phone brand as voted by Australians.
A market leader across GPS categories, it's no surprise that Garmin has taken out this year's award for best GPS system. Consumers were quick to recognise Garmin for its accuracy and great value for money.
Given that it dominates the smartwatch category, it's not surprising that Apple has taken out the award for the best smartwatch brand. Scoring top marks for design and high scores for battery life and features and functions, it beat out other brands such as Fitbit, Garmin and Samsung.
Recommended by 100% of surveyed Aussie consumers, Friendly Grocer was named the best rated supermarket brand. In a category typically dominated by the major players, this win goes to show that customer satisfaction is not measured by market share. Friendly Grocer was top rated for customer service, produce quality and overall rating.
Woolworths might be known as the "fresh food people" but its the brand's long life milk that has won gold this year. It had high scores for – you guessed it – freshness as well as value for money, beating out brands such as Coles, ALDI, A2 and Dairy Farmers.
Top rated for taste, quality and ease of preparation, Super Nature has taken out the Finder Award for frozen meals. The brand beat out competitors such as Weight Watchers, McCain, Woolworths and Lean Cuisine.
Moccona has a cult following for a reason, taking out this year's Finder Award for the best instant coffee brand. Aussies rated Moccona the best brand for aroma, and it also ranked well for taste, packaging and value for money.
If you love the smell of coffee beans in the morning, then Lavazza is a great choice for you. Australians rated Lavazza highly for coffee bean aroma, helping it take out this year's Finder Award. Lavazza's beans also rated well for taste and texture.
It ain't easy being cheesy – unless of course you're Bega, which won this year's award for the best cheese brand. The best-rated brand for cheese texture and packaging, it also placed second for taste.
A great meal often starts with a great butter, and Western Star can offer you just that. Top rated for texture and packaging design, it also beat out other brands such as Lurpak and Devondale for taste.
Whether you're looking to make the perfect morning toast or lunchtime sandwhich, Abbott's Village Bakery is the best-rated bread. Recommended by 94% of Australians, it was rated as having the best texture and taste, as well as high scores for freshness and value for money.
No party is complete without some dip, and next time you're entertaining, you can choose Yumi's knowing that it's Australia's top-rated dip. With the highest score for taste and great ratings for variety of flavours, consistency and texture, Yumi's has something to offer for everyone.
The ice cream brand with the best multipacks is Connoisseur. It received the best ratings for taste, consistency and variety of flavours. Competiting against brands like Cornetto, Magnum, Drumstick and Weis, this was a highly competitive award category.
Youfoodz topped the list for variety, helping it take out the overall best meal delivery service against competitors MarleySpoon, HelloFresh and Dietlicious. It also ranked highly for taste and timely delivery – both important when you've got the munchies.
A cookware legend, Le Creuset is known for its signature cast-iron products. Topping the list for design and cooking performance, as well as for cleaning and maintenance, it's no surprise it was the overall winner.
Thermos is well known for producing high quality insulated food and beverage containers and its resusable coffee mugs are no exception. Top rated across the board, Thermos's reusable coffee mugs beat out the competition for heat retention, durability, ease of cleaning and value for money.
With Aussies thinking more about toilet paper than ever before, Quilton deserves accolades for taking out this year's Finder Award for the best toilet paper brand. It topped the list for strength and quality as well as softness.
A market leader, Weber has taken out both the gas BBQ and electric BBQ awards. Weber gas BBQs received top ratings for cooking performance and value for money. They also rated well for ease of cleaning and safety features.
Move over Dulux, there's a new paint king in town. Haymes Paint took out the Finder Award for best paint brand this year, with the highest rating for quality of finish and great scores for durability, ease of application and value for money.
The name Honda should not only conjure up images of a car, but of a great petrol lawn mower too. The brand took out this year's category award due to its great performance and cleaning and maintenance scores.
It's no surprise that Wahl won this year's Finder Award for the best beard trimmer, given it topped every category. 95% of Aussies recommend Wahl, thanks to its great trimming performance, safety, ease of use and value for money.
Wahl dominated in this year's Finder Awards, taking out both the best electric shaver and best beard trimmer categories. Achieving the highest scores across the board, it's a top brand, thanks to its safety, performance, ease of use and value for money.
Bagging two wins this year, Dove was named the best rated shampoo brand by Aussie consumers. Top-rated overall, Dove also received excellent scores across the board for attributes such as scent, effectiveness and value for money. Pair this with Dove conditioner to take your haircare routine to the next level.
If you're looking to change up your shower routine, Dove conditioner might be the way to go. Top rated for effectiveness and recommended by 98% of consumers, it's easy to see why Dove came out on top in this category.
Receiving an impressive 100% recommendation rating from consumers who have tried and loved its products, Cetaphil was named the best face wash brand. Cetaphil received excellent scores across the board and was top rated for effectiveness and packaging design.
If you want a foundation that has it all, then bareMinerals is for you. With top ratings for coverage, shade options, ease of application and value for money, the brand took out this year's foundation award.
Philips beat other well-known brands such as Dyson, Remington and VS Sassoon to take out this year's best hair dryer award. It was the best rated for performance, features and functions and value for money.
A clear winner in this category, Cloud Nine is the hair straightener pick thanks to it's performance, ease of use, features and functions and value for money. Not only did it beat out competitors like Dyson, ghd and VS Sasoon across every metric, but it was also recommended by 100% of users.
A good mascara is a staple of any makeup bag and Max Factor has claimed the title of this year's best rated mascara brand. Beating out a number of big names in this category, Max Factor received a top overall rating as well as a 94% recommendation rating from its customers. The beauty giant also scored well for volume, ease of application and being long-lasting.
Cancer Council has been crowned the best sunscreen brand. Competing against brands like Bondi Sans, Banana Boat and Nivea, Cancer Council received top scores for ease of absorption, texture and consistency, as well as effectiveness.
As a result of the pandemic, Aussies are using more hand sanitiser than ever before. In this incredibly timely category, Dettol came out on top. If you're after a hand sanitiser that is highly effective with a great overall rating, Dettol comes recommended by 98% of Aussie consumers.
Taking out two categories this year, Dettol was also named the best hand soap brand. Keeping on top of hand hygeine has never been more important and Dettol was top rated overall as well as for its effectiveness and scent.
With top scores across the board, it's no surprise that Britax Safe-n-Sound took out the award for best baby car seat this year. It was rated well above the competition for safety features, ease of installion and design and style.
The brand may be called Little One's, but it received big scores for scent as well as strength and thickness. If you're looking for a great baby wipe brand, Little One's is recommended by 98% of Aussies.
A great cot can make a big difference, and this year, Australians have voted Boori as the best cot brand. It was top rated for safety, design and ease of assembly, and it was also recommended by 92% of Aussies.
Herschel is a great all-rounder backpack brand with high scores for durability, design, comfort and value for money. It beat out big competitors like Kathmandu and Macpac to be crowned this year's award winner.
If you're keen to hit the ground running this year, then pick up a pair of ASICS. Recommended by 100% of Aussies polled, ASICS topped the list for comfort and also received high scores for durability and design.
Recommended by 96% of Aussies surveyed, Fitness First was the gym to beat. Boasting personal trainers, classes and more than 70 clubs across Australia, it's easy to see why Fitness First is beloved by its customers.
Sheridan and linen sheets go together like ham and cheese, so it's no surprise that the brand has taken out this year's Finder Award for linen sheets. Sheridan was best rated for comfort and quality of material.
If you're looking for the most comfortable and supportive pillow, then choose Dunpillo, which topped both metrics in this year's Finder Awards. It also placed second for quality of material, making it a great all-rounder.
The 2020 Finder Retail Awards recognise brand sentiment from customer feedback on different retail product categories. Finder worked with leading data, insights and consulting company, Kantar to conduct thousands of customer interviews around their product purchasing history and satisfaction with their purchased products. Disclaimer: Please refer to our methodology for more information on how we scored and judged Finder Retail Awards candidates. While we endeavour to assess the majority of product providers in the market, this is not always possible and it may be that not every brand in the market was included for judging.
Nick Broughall is a global group publisher across shopping, travel, tech, streaming and reviews at Finder. An award-winning journalist with over 15 years' experience writing about technology, Nick has edited leading tech publications, including Gizmodo, TechRadar and T3 Magazine, as well as contributing to CNET, the Sydney Morning Herald, Lifehacker, news.com.au and many more. In 2016 he was awarded the Best Reviewer title at the 14th Annual IT Journalism Awards and has been a finalist for Best Reviewer, Best Consumer Technology Journalist and Best News Journalist on multiple occasions. Nick has a Bachelor of Media and finds joy in solving problems with technology.
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