Qantas Card with Qantas Cash®

Rates and Fees verified correct on May 27th, 2016

Do you want a multi-currency travel money card that lets you earn reward points? Consider Qantas Cash.

Qantas Cash functions as a prepaid reloadable MasterCard that lets you carry multiple currencies at the same time. Unlike most other travel money cards, Qantas Cash lets you earn Qantas Frequent Flyer points as you spend. You can use the card wherever MasterCard is accepted, meaning millions of locations around the world.

Available CurrenciesAUD, AED, CAD, EUR, GBP, HKD, JPY, NZD, SGD, THB, USD
Multiple Currencies on One CardYes
Number of Cards Issued1
Minimum Load Amount$50
Maximum Load Amount$20,000
Maximum Annual Load Amount$100,000
24 Hour ATM Cash Withdrawal Limit$3,000
24 Hour POS Transaction Limit$15,000
Card Issue Fee$0
Initial Load Fee$0
ATM Withdrawal FeeAUD 1.95, CAD 2.00, EUR 1.50, GBP 1.25, HKD 15.00, JPY 160, NZD 2.50, SGD 2.50, USD 1.95, THB 70.00, AED 6.50
Reload Fee$0
Monthly Inactivity Fee
after 12 months inactivity
$0
Transaction Fee for Purchases$0
Card Replacement Fee$0
BPay Reload fee$0
Minimum Age16
Available To Temporary ResidentsNo

Currencies and loading funds

Which currencies can I load on the card?

You first have to load the card with Australian dollars, which you then use to purchase and hold up to 11 different currencies. When making a payment or withdrawal, the card looks for required funds from the relevant currency balance automatically.

Supported currencies

The currencies you can purchase and hold on your card include:

  • Australian dollars (AUD)
  • United States dollars (USD)
  • British pounds (GBP)
  • Euros (EUR)
  • Thai baht (THB)
  • New Zealand dollars (NZD)
  • Singapore dollars (SGD)
  • Hong Kong dollars (HKD)
  • Canadian dollars (CAD)
  • Japanese yen (JPY)
  • United Arab Emirates dirham (AED)
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Using the card

You can use this card to withdraw cash from any ATM that displays the MasterCard logo. You can also use it to make payments through Point of Sale (POS) terminals at restaurants, shops and other businesses, provided you see the MasterCard symbol, and for online shopping.

Owing to specific sanctions, you cannot use this card in Crimea, Iran, North Korea, Sudan and Syria.

In some instances, you may not have enough funds in a particular currency for a transaction. This can be in case of an unsupported currency or because you don’t have adequate funds in the required currency. In both cases, the card draws funds from another currency in accordance to its default order of priority. The order is:

1. AUD
2. USD
3. GBP
4. EUR

5. THB
6. NZD
7. SGD
8. HKD

9. CAD
10. JPY
11. AED

Rewards

This card is linked to the Qantas Frequent Flyer Program. You earn one Qantas Point for every dollar spent on eligible purchases in foreign currency, and one Qantas Point for every two dollars spent on eligible purchases within Australia. You can redeem your points through the Qantas Frequent Flyer Program for flight rewards, travel rewards and a range of other options.

How much will the card cost me?

The Qantas Cash card is free for Qantas Frequent Flyer members. If you’re not an existing member, you’ll have to become one first, for which a one-time joining fee may apply.

Fees for using Qantas Cash
Load fee$0
Reload fee$0
ATM Withdrawal FeeIf you withdraw cash from an ATM outside Australia, an international ATM withdrawal fee applies.
Depending on where you withdraw money, the fee charged is in different currencies, as listed:AUD 1.95, CAD 2.00, EUR 1.50, GBP 1.25, HKD 15.00, JPY 160,
NZD 2.50, SGD 2.50, USD 1.95, THB 70.00, AED 6.50
Overseas transaction fee$0
Cash out fee$0
Currency conversion fee$0
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Managing your card

The Qantas Cash online platform gives you an easy way to manage your account.

  • Ordering your card. Qantas Cash comes as a built-in facility with the Qantas Frequent Flyer membership card. However, it is not active when you receive your card. You can apply for this service only as a Qantas Frequent Flyer member who is over 16 years of age. You can join the Qantas Frequent Flyer Program by submitting an online application. Once you receive your card, apply for the Qantas Cash facility online.
  • Activating your card. While your Qantas Frequent Flyer card comes with the Qantas Cash facility, you have to activate it. You can apply for this facility online, by visiting the Qantas Cash website. Approval is subject to the acceptance of your application, which includes successful verification of your identity.
  • Managing your card online. The secure Qantas Cash online platform simplifies how you manage your account. You can turn online to change personal details, view balances and transaction history, load funds, transfer funds between currencies, transfer funds to other Qantas Cash users, change your default currency or activate and deactivate your card.
  • Security. Your card is protected by a chip and PIN and you’re covered by MasterCard Zero Liability policy if your card is used for unauthorised transactions. If your card has been lost or stolen or you’d like to report fraudulent activity, you can contact MasterCard Qantas Cash Global Support on 1300 825 302, or +61 1300 825 302 if overseas.

Perks and considerations

Pros

  • Rewards. Unlike most other travel cards, you can use the Qantas Cash card to earn rewards points as you spend.
  • No online booking fees. If you use your Qantas Cash card to book Qantas flights, the online booking fees will be waived.

Considerations

  • Default PIN. You can’t personalise your Qantas Cash PIN like you can with many other travel money cards.
  • ATM withdrawal fees. You’ll be charged each time you use your Qantas Cash card for overseas ATM withdrawals, though domestic fees don’t apply.

The Qantas Cash card is one of the only prepaid travel currency cards that can earn you points as you spend, so that is a definite advantage to the card. As most of its other features are shared by other travel money cards on the market, you’re better off comparing a few before applying.

You can load and hold up to eleven currencies on the Qantas Cash MasterCard with a locked-in exchange rate. A travel card to be used at home as well as overseas, rack up Qantas Points on all eligible purchases with no cost to open the account or keep the card. Back to top

Frequently asked questions about the Qantas Cash Card

How do I get a Qantas Cash Card?

To get the Qantas Cash Card, and you’re not a member of the Qantas Frequent Flyer program, click the link on this page and follow the prompts till you get the Complimentary Qantas Frequent Flyer Membership page. It’s a matter of entering your personal, and contact details, confirming conditions and accepting terms to join the programs. Once this is all done, you’ll receive a Qantas Cash Card, which also acts as your frequent flyer membership, in the mail.

When you receive the card, it will need to be activated before it can be used. You will need your driver’s licence, passport or medicare card to complete the activation process. The card is activated through the Qantas Cash website. There’s a link in the top right hand corner of the webpage.

How to load the Qantas Cash

Loading via Bank Transfer

This is the quickest way to load funds onto your Qantas Cash card. You can access the funds in up to 1 business day when you transfer money directly from your bank account using Bank Transfer before 2pm AEST/AEDST (depending on your bank).

When on the Qantas Cash website select ‘Load funds’ from the menu. Enter the Australian dollar amount you want to load onto the card and select a currency to purchase. You can see how much foreign currency you’ll get after the transfer from Australian dollars. Select ‘Bank Transfer’ as you method of payment, and an email will be sent to your inbox with your unique payment details. Use this information to complete your payment by logging into your personal online banking account or via phone banking.

Load Via BPAY

Loading via BPAY is done in the same way loading via Bank Transfer is carried out on the Qantas Cash website, only select ‘BPAY’ as your method of payment instead. Follow the prompts to receive your unique payment details via email before completing the transfer from your personal online banking account or via phone banking.

Be conscious that payments made via BPAY take time to process, so plan when you load funds onto your card and allow up to 3 business days for the BPAY payment to clear and for the funds to become available on your card.

When will the points I earn using Qantas Cash appear in my Qantas Frequent Flyer account?

Qantas updates the points balance monthly, so wait for a bit if you don't think your points balance reflects your spending.

Protection against fraud?

All payments that are processed by the MasterCard payment system are 'protected' by the MasterCard Zero Liability Guarantee. This is more or less a money back guarantee if you've been the victim of fraud.

How to report an unauthorised transaction?

If you've been the victim of card fraud, OR IT'S LOST OR STOLEN, you only need to call the Qantas Cash customer service team. They will guide you through the process.

Qantas Cash Service Centre:

          • 13 11 31 or 61(2) 9433 2329, if overseas.

Qantas Cash Card is lost or stolen

Call the number below to have your card blocked if it' reported stolen or suspended if it's reported lost.

Qantas Cash Service Centre:

          • 13 11 31 or 61(2) 9433 2329, if overseas.

Can I get a second or Supplementary card?

One Qantas Cash Card per person.

Getting the Qantas Cash PIN

Call the Qantas Cash Service Centre to get your PIN, or you can retrieve your PIN online through the Qantas Cash website.

The PIN is randomly generated and can not be changed.

Qantas Cash Service Centre:

          • 13 11 31
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This page was last modified on 27 April 2016 at 12:04.

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434 Responses to Qantas Card with Qantas Cash®

  1. Default Gravatar
    Karen | May 14, 2016

    I’m having trouble withdrawing £s in London using Qantas Mastercard! It have most of my travel funds on it. I have been to several different banks ATMs and to an International ATM machines. What is the problem with the Qantas MasterCard? How do I access my funds? I have also tried to use it to buy goods in shops it is declined.

    • Staff
      May | May 17, 2016

      Hi Karen,

      Thanks for your inquiry.

      I may not be able to exactly determine why your Qantas Cash MasterCard has had issues when you used it, but it could be a couple of reasons:

      1. Have you activated your card? – Whilst your Qantas Frequent Flyer card comes with the Qantas Cash facility, you have to activate it by visiting the Qantas Cash website. The approval is, however, subject to the acceptance of your application, including successful verification of your identity.

      2. Do you have enough funds? – You may not have enough funds in a particular currency for a transaction. This can be in the case of you don’t have adequate funds in the required currency – like in this case, the pound sterling.

      Nevertheless, for further assistance, it’s still best to contact MasterCard Qantas Cash Global Support on 1300 825 302 or +61 1300 825 302 if overseas.

      I hope this has helped.

      Cheers,
      May

  2. Default Gravatar
    ashley | May 10, 2016

    Hi there, just wondering what the exchange rate is today if i was to put $1500 on my Qantas cash card to euros..? How does it all work, i would like to know how I purchase it, convert it, and what the exchange rates are. Please give me as much information as possible as my card is arriving in the post on Friday and I am going to France for 6 weeks in one week from today :)

    Thanks!

    • Staff
      Sally | May 11, 2016

      Hi Ashley,

      Thanks for your question.

      If you load Australian dollars on your Qantas Cash card and transfer them to Euros today, you’ll receive €911.40. The Australian dollar has a current exchange rate of 1 AUD = 0.6076 EUR.

      You can order the Qantas Cash card online, but please note that it could take up to a week to arrive.

      Once you’ve received your card, you can use an online bank transfer. Please note that funds loaded before 2pm will be available the following business day. Otherwise, you can use BPAY to load funds on the card, though it’ll take 2-3 business days for those to appear in your account. Once you’ve loaded funds on the card, you can transfer them to different currencies when you sign into your Qantas Cash online account. The site will display the exchange rate before the complete the transfer. For further instructions on how to load funds on your card, please see the frequently asked question section of this page.

      If you haven’t already loaded funds on the Qantas Card and you’re leaving in just over a week, you might want to consider comparing a different travel money card that you can pick up on the spot in a branch.

      I’ve also emailed you a link to the Qantas Cash exchange rate page so you can check the exchange rate yourself in between now and when you leave.

      I hope this has helped.

      Cheers,

      Sally

  3. Default Gravatar
    fosterk | April 27, 2016

    How do you get your Qantas card to read in a reader. I set up a transfer then drove to my bank as stated on the print out with the Biller Code and Ref. The bank could not transfer the money (Bendigo bank) They said to try the Post Office. I tried two different Post Offices and both tried reading the Qantas Card and both could not read it.
    It appears this card is a scam

    • Staff
      Sally | April 29, 2016

      Hi Fosterk,

      Thanks for your question.

      Just to confirm, are you looking to transfer funds onto your Qantas Cash Card?

      If so, you’ll need to log in to your Qantas Cash account using your Qantas Frequent Flyer number and email address to load funds onto the card. You can also load the funds directly from your bank account via online transfer or BPAY.

      I hope this has helped.

      Cheers,

      Sally

    • Default Gravatar
      fosterk | April 29, 2016

      Firstly there is a substantial charge with direct transfer and when it is there I am not sure I will be able to get it back out overseas.
      Each time I have tried loading at bank or Pot Office the card has not been able to be read. Yesterday I tried the card in an ATM and again it said card can not be read. If I had loaded with direct transfer I would have ended up in Europe not being able to use the money I had loaded. This card is a scam.

    • Staff
      Sally | May 2, 2016

      Hi Fosterk,

      Thanks for following this up.

      Hmm, that’s strange. You should’ve been able to use the Qantas Cash card wherever MasterCard is accepted. We’ve never received comments from users saying they’ve had this problem before.

      If you were unable to use your card, and you’re sure it was activated and loaded with funds properly, you may need to contact Qantas directly to report the faulty product. You can contact Qantas on 13 13 13.

      I hope this has helped.

      Cheers,

      Sally

  4. Default Gravatar
    Adriana | April 14, 2016

    If I load my Qantas card up with money can I pay my bills etc and still get points ?

    • Staff
      Sally | April 15, 2016

      Hi Adriana,

      Thanks for your question.

      Yes, you should be able to use your card to pay bills and receive points. You’ll receive one Qantas points for every $2 spent on eligible purchases in Australia.

      Cheers,

      Sally

  5. Default Gravatar
    Gary | April 11, 2016

    How do you enter eight digit password with letters (as required by Qantas cash) into ATM that accepts only 4 digit passwords?

    • Staff
      Sally | April 12, 2016

      Hi Gary,

      Thanks for your question.

      The 8 digit number is your card number, whereas you should’ve received a separate 4 digit PIN.

      If you’re unsure what your PIN is, you can contact Qantas Cash on 13 11 31 to confirm those details.

      Cheers,

      Sally

  6. Default Gravatar
    Jenn | April 8, 2016

    I’ve heard that the Qantas card is hard to use un the US.. Is this true? Do you have a comment??

    • Staff
      Sally | April 12, 2016

      Hi Jenn,

      Thanks for your question.

      The Qantas Card is designed to be used wherever MasterCard is accepted and the supported currencies are used. As the card also has your name printed on it, you should have no trouble using it in the US.

      If you’re worried though, make sure to carry a backup debit or credit card in case you confront any issues.

      I hope this has helped.

      Cheers,

      Sally

  7. Default Gravatar
    Anne | April 7, 2016

    How long does it take to get a Qantas Cash Card?

    Also, I was a Frequent Flyer a long time ago. Is it possible to use that FF account or do I have to rejoin?

    • Staff
      Sally | April 8, 2016

      Hi Anne,

      Thanks for your question.

      If you never closed your Qantas Frequent Flyer account, it’s likely that it’s still open. If you don’t know your frequent flyer number, you may need to contact Qantas on 13 11 31 to confirm what it is so you can order a Qantas Cash Card that is connected to your account.

      If you order your Qantas Cash card online, you should expect to receive it within a week or so.

      I hope this has helped.

      Cheers,

      Sally

  8. Default Gravatar
    Christine | March 29, 2016

    I have $US on my Qantas Cash Card. I now wish to have the $US in cash, to spend in Vietnam. Is there anyway of getting my $US off my Qantas Cash Card in cash without converting it to $AU and repurchasing $US in cash? Can this be done at a travelex office or American Express etc.

    • Staff
      Sally | March 30, 2016

      Hi Christine,

      Thanks for your question.

      Yes, Travelex does offer the option to withdraw funds in foreign currencies including USD.

      You can visit a Travelex branch to withdraw your US Dollars from your card.

      Cheers,

      Sally

  9. Default Gravatar
    Dennise | March 25, 2016

    Have accidentally used previous Reference Number to load card via BPay and cannot reverse. Have tried to call 131131 for help but as it is Good Friday it is unattended! This is not helpful.

    Also, since it has been some time since card was used cannot remember PIN. Cannot work out how to get new PIN from you.

    Since I will not have my Australian phone with me when I travel I cannot receive SMS codes for id if necessary.

    • Staff
      Sally | March 29, 2016

      Hi Dennise,

      Just to confirm, you have come through to finder.com.au, not Qantas.

      Thank you for your question though and our apologies for the delayed response. The office was closed over the Easter long weekend.

      Unfortunately, contacting the Qantas Cash Card customer service team would be the best way to resolve the issue. They will be able to confirm your PIN and investigate the loading issue.

      You can contact the Qantas Cash Card customer service team 24/7 on 1300 825 302.

      I hope this has helped.

      Cheers,

      Sally

  10. Default Gravatar
    | March 7, 2016

    What are the international atm fees on this card?

    • Staff
      Sally | March 8, 2016

      Hi Karen,

      Thanks for your question.

      If you click on the fees tab in the table on the review page, you’ll see a list of the ATM fees you can expect depending on the currency you’re withdrawing.
      I’ve also listed them here:
      - AUD 1.95
      - USD 1.95
      - GBP 1.25
      - EUR 1.50
      - THB 70
      - NZD 2.50
      - SGD 2.50
      - HKD 15.00
      - CAD 2.00
      - JPY 160
      - AED 6.50

      I hope this has helped.

      Cheers,

      Sally

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