Qantas Cash Card with Qantas Cash®

Posted August 28th, 2013 and last modified July 18th, 2014

Save on foreign transaction fees, earn Qantas Points and board your flights faster with the Qantas Cash Card.

Our review of the Qantas Cash Travel Card should answer any questions about how the Qantas Cash Card works. We also compare the Qantas Cash Card to other travel cards. This should help you find out whether it's any good having your frequent flyer membership double as a travel money card.

Product NameQantas Card with Qantas Cash
Available CurrenciesAUD, USD, GBP, EUR, THB, NZD, SGD, HKD, CAD, JPY, AED
ATM Withdrawal FeeAUD 1.95, CAD 2.00, EUR 1.50, GBP 1.25, HKD 15.00, JPY 160, NZD 2.50, SGD 2.50, USD 1.95, THB 70.00, AED 6.50
Reload Fee$0
Currency Conversion Fee3%
Initial Load Fee$0
Multiple Currencies on One CardYes
Maximum Load Amount$20,000

Qantas Cash travel MasterCard review

Qantas Cash Card is a handy prepaid travel card for people on the move.
You can load and hold up to eleven currencies on the Qantas Cash MasterCard with a locked-in exchange rate. A travel card to be used at home as well as overseas, rack up Qantas Points on all eligible purchases, and there’s no cost to open the account or keep the card.

Qantas Cash as a travel card

You can preload and hold up to eleven different currencies on the card at the same time. This is limited to AU$100,000, or foreign currency equivalent, in a 12 month period.

Currencies included:
AUD, USD, GBP, EUR, THB, NZD, SGD, HKD, CAD, JPY, AED #

Travel cards let you speak the same language with the overseas merchant... Monetarily speaking. And you can load up to eleven currencies on this card.

The Qantas Cash MasterCard is only one of two travel cards that allow you to load Emirati Dirham.

If you spend in a currency that is not loaded onto the card a currency conversion fee is charged. This fee is 3%.

#The order listed is the default order the currencies will be debited from your card if you don't have enough funds in one particular currency to complete a transaction.

Loading the Qantas Cash card

The account is managed on your online account via the Qantas Cash website with funds loaded either directly from your bank account using Bank Transfer, or using BPAY. Bank Transfer is the quicker of the two options with funds made available to use on your card in as little as 1 business day if you complete the transfer before 2pm AEST (depending on your bank). Loading funds using BPAY will take between 2-3 business days to process. Just plan where and when you want to use the card to ensure you’ll have funds at the ready when you need it.

The exchange rate is locked in at the rate quoted to you on the Qantas Cash website when you arrange the transfer from your personal bank account.

Load and withdrawal limits apply. For example, you can only hold $100,000 on the card at a time. These limits are in line with other non-bank issued travel card products. Fees and limits can be viewed at the bottom of the page.

Express check-in at the airport

The card also contains your Qantas Frequent Flyer membership information on it too, including a ‘Q-Chip’, which translates to less time waiting in line at the airport.


Do you think you're a bona fide money expert? Prove it!


Using the Qantas Cash Card at home

Pay bills and earn Qantas Points

This is a pre-paid debit card, pay bills online or over the phone, make purchases over the counter and access cash through an ATM, you can do all the things you would usually do with a credit card. Just press 'credit' when using the card or select MasterCard when using online payment portals. Pressing 'credit' lets the system know you want to process the transaction through the MasterCard payment system.

Qantas Cash and Points

You can load this card with up to AU$100,000 or foreign currency equivelient, per year. Which puts a finite amount on the number of points you can earn with this card. The Qantas Cash Card will give your frequent flyer points balanace a boost every year if you're a frequent traveller who uses this product as their main choice of travel money while abroad.

  • Earn 1 point for every $1.00 you spend on purchases* in a foreign currency.
  • Earn 1 point for every $2.00 you spend on purchases* in Australia.

* Points are earned on eligible purchases only. This excludes cash transactions like money orders, gambling purchases, purchase of traveller’s cheques, buying foreign currencies or ATM withdrawals.



  • Pros

  • Qantas want you to use the Qantas Cash Card at home as well as overseas, purchases in Australian currency earn points and there is no additional domestic ATM withdrawal fee.
  • Online booking fees are waived if you use the Qantas Cash Card to book your flights within a week of departure.

  • Cons

  • Logging onto the online portal can be tricky if you're using a Qantas Cash website auto-generated password.
  • The PIN is generated automatically and can not be changed.


Frequently asked questions about the Qantas Cash Card

How do I get a Qantas Cash Card?

To get the Qantas Cash Card, and you’re not a member of the Qantas Frequent Flyer program, click the link on this page and follow the prompts till you get the Complimentary Qantas Frequent Flyer Membership page. It’s a matter of entering your personal, and contact details, confirming conditions and accepting terms to join the programs. Once this is all done, you’ll receive a Qantas Cash Card, which also acts as your frequent flyer membership, in the mail.

When you receive the card, it will need to be activated before it can be used. You will need your driver’s licence, passport or medicare card to complete the activation process. The card is activated through the Qantas Cash website. There’s a link in the top right hand corner of the webpage.

How to load the Qantas Cash

Loading via Bank Transfer

This is the quickest way to load funds onto your Qantas Cash card. You can access the funds in up to 1 business day when you transfer money directly from your bank account using Bank Transfer before 2pm AEST/AEDST (depending on your bank).

When on the Qantas Cash website select ‘Load funds’ from the menu. Enter the Australian dollar amount you want to load onto the card and select a currency to purchase. You can see how much foreign currency you’ll get after the transfer from Australian dollars. Select ‘Bank Transfer’ as you method of payment, and an email will be sent to your inbox with your unique payment details. Use this information to complete your payment by logging into your personal online banking account or via phone banking.

Load Via BPAY

Loading via BPAY is done in the same way loading via Bank Transfer is carried out on the Qantas Cash website, only select ‘BPAY’ as your method of payment instead. Follow the prompts to receive your unique payment details via email before completing the transfer from your personal online banking account or via phone banking.

Be conscious that payments made via BPAY take time to process, so plan when you load funds onto your card and allow up to 3 business days for the BPAY payment to clear and for the funds to become available on your card.

When will the points I earn using Qantas Cash appear in my Qantas Frequent Flyer account?

Qantas updates the points balance monthly, so wait for a bit if you don't think your points balance reflects your spending.

Protection against fraud?

All payments that are processed by the MasterCard poyment system are 'protected' by the MasterCard Zero Liability Guarantee. This is more or less a money back guarantee if you've been the victim of fraud.

How to report an unauthorised transaction?

If you've been the victim of card fraud, OR IT;S LOST OR STOLEN, you only need to call the Qantas Cash customer service team. They will guide you through the process.

Qantas Cash Service Centre:

  • 13 11 31 or 61(2) 9433 2329, if overseas.

Qantas Cash Card is lost or stolen

Call the number below to have your card blocked if it' reported stolen or suspended if it's reported lost.

Qantas Cash Service Centre:

  • 13 11 31 or 61(2) 9433 2329, if overseas.

Can I get a second or Supplementary card?

One Qantas Cash Card per person.

Getting the Qantas Cash PIN

Call the Qantas Cash Service Centre to get your PIN, or you can retreieve your PIN online through the Qantas Cash website.

The PIN is randomly generated and can not be changed.

Qantas Cash Service Centre:

  • 13 11 31

Join in the Forum Discussion on:

Qantas Cash Card. Any good?

Available CurrenciesAUD, USD, GBP, EUR, THB, NZD, SGD, HKD, CAD, JPY, AED
Number of Cards Issued2
Minimum Load Amount$50
Maximum Load Amount$20,000
Maximum Annual Load Amount$100,000
24 Hour ATM Cash Withdrawal Limit$3,000
24 Hour POS Transaction Limit$15,000
Card Issue Fee$0
Initial Load Fee$0
ATM Withdrawal FeeAUD 1.95, CAD 2.00, EUR 1.50, GBP 1.25, HKD 15.00, JPY 160, NZD 2.50, SGD 2.50, USD 1.95, THB 70.00, AED 6.50
Reload Fee$0
Monthly Inactivity Fee (after 12 months inactivity)$0
Transaction Fee for Purchases$0
Card Replacement Fee$0
Cross Currency Conversion Fee3%
BPay Reload fee$0
Negative Balance Fee$20
Minimum Age16
Available To Temporary ResidentsNo
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184 Responses to Qantas Cash Card with Qantas Cash®

  1. Default Gravatar
    Tyler | July 22, 2014

    Hi there,

    I’m just wondering, if I’m paying my bills via post office or putting the card number as a direct debit, do I still eligible for the points?

    Also, is it free of charge for most atms domestically such as Commonwealth,ANZ, Westpac, etc?

    thanks

    • Staff
      Shirley | July 23, 2014

      Hi Tyler,

      Thanks for your question.

      You are still eligible for points when paying bills via post office and using it as direct debit.

      While Qantas doesn’t charge a fee for withdrawing cash out of an ATM, their terms and conditions state that, “Note that individual merchants may charge fees for sales using MasterCard system and Financial Institutions may charge fees for over the counter transactions.”

      Cheers,
      Shirley

  2. Default Gravatar
    Julie | July 15, 2014

    Can I load money into a currency that does not appear in the 10 listed? I am going to China and want to use our Qantas Cash card there.

    • Staff
      Shirley | July 15, 2014

      Hi Julie,

      Thanks for your question.

      Unfortunately the Global Wallet doesn’t support RMB – having said that, there aren’t many travel cards in the market that allow you to preload RMB.

      You might want to consider alternative travel money options, our guide on China may also help.

      Cheers,
      Shirley

  3. Default Gravatar
    ralf | July 2, 2014

    How do I use qanatas cash card tp bpay or eft to bank account pay supplier?
    Can I add payee somehow?

    • Staff
      Shirley | July 2, 2014

      Hi Ralf,

      Thanks for your question.

      Unfortunately you can only use your Qantas cash to pay for items online or over the phone. There is no BPAY facility.

      Cheers,
      Shirley

    • Default Gravatar
      ralf | July 2, 2014

      Thanks for your prompt reply.
      Is it possible to join two cards for the main purpose of points redemption

    • Staff
      Shirley | July 3, 2014

      Hi Ralf,

      Thanks for your question.

      Unfortunately no, but you can do a family transfer with your Qantas Points to pool them together.

      Cheers,
      Shirley

  4. Default Gravatar
    Johns | June 23, 2014

    I want to load the card with Euros now, to be used in 2015.
    My understanding is:
    No fees to join
    No fees to load and reload card
    No annual fees or monthly usage fees
    $1 per month inactivity fee after 12 months
    Reload through BPay
    Can cash out in Australia using an ATM
    No transaction fees or currency conversion fees
    at any time of use
    Two cards can be issued for the one account (using same PIN?)
    Card can be cancelled (forfeited) by user at any time without cost
    Questions:
    Is the buy rate (currency conversion) identical on the day to that available at say a foreign exchange office and if so how do I know this at the time?
    Is the sell rate (currency conversion) at cash out identical on the day to that available at say a foreign exchange office and if so how do I know this at the time?
    Is the card accepted at all places where Mastercard is accepted?
    What fees are charged:
    To use an ATM overseas?
    To use an ATM in Australia (e.g. to cash out?)
    To use EFTPOS overseas?

    • Staff
      Shirley | June 24, 2014

      Hi John,

      Thanks for your question.

      One Qantas Cash card is issued for the account, a back-up or secondary Qantas Card is not available. If this is lost or stolen during your trip you’ll need to contact 24/6 Global Assistance. There could be some cost involved with closing the account, such as exchange rates if you have a foreign currency in the account at the time. On the Qantas website it states that “once you buy and load a foreign currency on your card, the exchange rate* used for the initial load of that currency will be locked in until you’re ready to use the funds. * Exchange rates for subsequent reloads will be set at the prevailing exchange rate at the time of the transaction. For full details on how exchange rates are set and applied please see the Product Disclosure Statement.” Current exchange rates can be found on the official Qantas Cash website. Yes, generally the card is accepted where ever the MasterCard symbol is displayed. Please refer to the ‘ATM withdrawal fees’ row above this page. While Qantas doesn’t charge a fee for withdrawals in Australia, individual merchants may charge fees for sales using MasterCard system. Typically there is no fee for EFTPOS if you have the local currency preloaded beforehand. If you don’t have the currency then the currency conversion fee applies.

      Cheers,
      Shirley

  5. Default Gravatar
    Pam | June 22, 2014

    I had loaded my qantas card with euros for a trip that we are no longer able to take. Will I be charged 3% to convert the euros back to Aus $ on tthe Qantas card.
    Thank you.

    • Staff
      Shirley | June 23, 2014

      Hi Pam,

      Thanks for your question.

      To our knowledge the currency conversion won’t apply if you convert the EUR back to AUD, the currency conversion fee only applies to purchases and funds withdrawn.

      Cheers,
      Shirley

  6. Default Gravatar
    Derek | June 20, 2014

    I am planning to hire a vehicle from Avis in Australia. Is the Qantas cash card excepted as a credit card for means of payment?

    • Staff
      Shirley | June 23, 2014

      Hi Derek,

      Thanks for your question.

      On the Qantas Cash website it states that “If a merchant requests a pre-authorisation we recommend using a credit or debit card, instead of Qantas Cash. As Qantas Cash is a prepaid facility a pre-authorisation will temporarily reduce your available funds. You can still settle your final bill with Qantas Cash. If you do use Qantas Cash for a pre-authorisation and need access to the held funds within the 30 day period, you’ll need to contact the merchant directly to request they lift the pre-authorisation.”

      Cheers,
      Shirley

  7. Default Gravatar
    Greg | June 9, 2014

    I have registered a Qantas Card and have now decided not to use it. Can I cancel it without fees?

    • Staff
      Shirley | June 10, 2014

      Hi Greg,

      Thanks for your question.

      On the Qantas Cash website it states that, “if you don’t want to use Qantas Cash you don’t need to do anything. The Qantas Cash facility of the card is inactive when you first receive it. The card can’t be used to make payments unless you apply for, activate and load Qantas Cash. Your new Qantas Card gives you access to all of the same benefits as your previous card, so you can continue to use the card as usual.”

      Cheers,
      Shirley

  8. Default Gravatar
    Jinti | June 9, 2014

    Can I withdraw funds through EFTPOS with Qantas cash card & does it incur a fee? Als which option would I press, eg credit, chq, etc. Thanks

    • Staff
      Shirley | June 10, 2014

      Hi Jinti,

      Thanks for your question.

      You can ‘cash out’ at EFTPOS facilities that allow this, and a currency conversion fee may apply depending on which currency you’re withdrawing. You can press ‘credit’ for this.

      Cheers,
      Shirley

  9. Default Gravatar
    vivienne | June 5, 2014

    can you use your preloaded debit card to purchase goods in store and do you get charged a fee

    • Staff
      Shirley | June 6, 2014

      Hi Vivienne,

      Thanks for your question.

      You can use the Qantas Cash to make purchases over the counter in Australia. While Qantas doesn’t charge a fee for this, Qantas states on their website that individual merchants may charge fees for sales using MasterCard system and Financial Institutions may charge fees for over the counter transactions.

      Cheers,
      Shirley

  10. Default Gravatar
    Cameron | June 3, 2014

    I have a qantas cash card. When I’m in Australia can I access the funds on my Qantas Cash card account and use to pay bills by BPay directly?

    • Staff
      Shirley | June 4, 2014

      Hi Cameron,

      Thanks for your question.

      At the moment Qantas Cash doesn’t have a BPay facility.
      You can, however, use your Qantas Cash to pay your bills online or over the phone using the number on your card.

      Cheers,
      Shirley

  11. Default Gravatar
    Jason | June 2, 2014

    Can I convert my owne money into euros and load that onto my auras card without recieving any charges

    • Staff
      Shirley | June 3, 2014

      Hi Jason,

      Thanks for your question.

      You’ll need to change your default currency settings first. On the Qantas Cash website it states that, “The default currency of Qantas Cash is Australian Dollars. Default currency means the currency which will be loaded when you deposit directly from your bank account via BPAY®, without loading funds first via the website. If you’re travelling for a long period of time, you can change your default currency to any of the nine other currencies available on your Qantas Card. If you change the default currency, funds will be loaded to the currency conversion from Australian Dollars to your nominated default currency, with no currency conversion fee. The foreign exchange rate applicable at the time the load is processed will apply.”

      Cheers,
      Shirley

  12. Default Gravatar
    Keegan | June 1, 2014

    Hi,

    Am I right in assuming that the Qantas Cash travel card doesnt charge an initial load fee or reload fee, however the Velocity Global wallet does? What about to withdraw from domestic ATMs? Do they both charge 3% currency conversion fee?

    • Staff
      Shirley | June 2, 2014

      Hi Keegan,

      Thanks for your question.

      Qantas Cash doesn’t charge a initial load or reload fee. Velocity doesn’t charge these two fees either.

      Both do charge fees for ATM withdrawals and the 3% currency conversion fees. For more information, please check the PDS of the products.

      Cheers,
      Shirley

    • Default Gravatar
      | June 2, 2014

      Hi Shirley,

      thanks for your reply. Does the ATM fees apply domestically also?

      thanks
      Keegan

    • Staff
      Shirley | June 3, 2014

      Hi Keegan,

      Thanks for your question.

      On their website it states that there is no domestic ATM fees charged by Qantas, but some ATM operators may charge their own fee.

      Cheers,
      Shirley

  13. Default Gravatar
    Cathryn | May 27, 2014

    I have a card and my husband has a card – can I transfer money from mine to his ( in case one card gets stolen or lost when we are overseas)

    • Staff
      Elizabeth | May 27, 2014

      Hi Cathryn,

      Thanks for your question.

      You’re able to transfer money between you and your husband’s Qantas cash account. All you’ll need is his full name and his Qantas Frequent Flyer number. You can also save these details in your address book to make future transfers easier.

      Hope this has helped.

      Thanks,

      Elizabeth

  14. Default Gravatar
    Robert | May 20, 2014

    I will be travelling to china in the next couple of weeks is there a cuerrency I should load for this trip or just stick with AUD.
    Thanks

    • Staff
      Shirley | May 22, 2014

      Hi Robert,

      Thanks for your question.

      While you can’t preload RNB, you can preload HKD if you’re travelling to Hong Kong. Unfortunately we’re unable to comment on exchange rates due to their volatile nature. You’ll need to have a look at exchange rates and determine whether it’ll be economic to use AUD or RNB.

      Our travel money guide for China may be able to give you more information.

      Cheers,
      Shirley

  15. Default Gravatar
    ian | May 19, 2014

    How can I update my Qantas card PIN to something that is easier for me to remember?

    Thanks.

    • Staff
      Elizabeth | May 19, 2014

      Hi Ian,

      Thanks for your question.

      You are unable to change your PIN as it is linked to your card, however you are able to call the Qantas Cash service Centre if you ever forget your PIN.

      Hope this has helped.

      Thanks,

      Elizabeth

    • Default Gravatar
      | May 19, 2014

      Not really. This is probably the only card that does not allow you to set your pin . Think I will look at nab travel card now.

    • Staff
      Elizabeth | May 20, 2014

      Hi Ian,

      You might find that a few of the travel cards don’t allow you to change your PIN as they are linked to your card, this includes the NAB Travel Card. You can compare other travel cards on this page to find a card that does allow you to change your PIN, such as the Velocity Global Wallet.

      Hope this has helped.

      Thanks,

      Elizabeth

  16. Default Gravatar
    Jana | May 9, 2014

    Id like to use my qantas cash card in Japan to withdraw cash. do I need to convert AUD into yen or can i just upload my card with AUD and it will automaticly convert the curerntcy when using ATMs in Japan? kindly advise. thnk you
    Jana

    • Staff
      Elizabeth | May 13, 2014

      Hi Jana,

      Thanks for your question.

      You are able to withdraw Japanese Yen from an ATM from an ATM without having converted your funds beforehand. However, keep in mind that it will cost you more. When you load your funds onto your Qantas Cash Card you can convert your Australian Dollars into Japanese Yen before you will pay no fee (if you load via BPAY or POLi), whereas if you withdraw money from an ATM without having already converted your money you will have to pay a currency conversion fee which is 3% of the transaction value.

      Hope this helps.

      Thanks,

      Elizabeth

  17. Default Gravatar
    Keith | May 8, 2014

    Going to Vietnam and Cambodia in June. Which currencies would you recommend I load on Qsntas Card?

    • Staff
      Shirley | May 9, 2014

      Hi Keith,

      Thanks for your question.

      Unfortunately we cannot recommend which currencies to load on the Qantas Cash. You may want to have a look at current exchange rates to see which one gives you the best value, be mindful that you can also lock in these exchange rates.

      Our travel money guide for South-East Asia may be able to provide you with more information.

      Cheers,
      Shirley

  18. Default Gravatar
    Adam | April 26, 2014

    When transferring money to the Qantas card, it doesn’t include additional costs right?
    Also, how long does it take to transfer. Is it instant?

    • Staff
      Marc | April 28, 2014

      Hi Adam,
      thanks for the question.

      This is correct, there are no reload fees with the Qantas Cash. Reloading funds onto the card will take 2-3 Australian business days to be processed.

      I hope this helps,
      Marc.

  19. Default Gravatar
    peta | April 25, 2014

    does qantas provide a different PIN for the cash card use?? It is a considerable security risk to make a frequent flyer enquiry and offer the same PIN for your membership as you would for the use of the credit/debit card.
    Please advise.

    • Staff
      Marc | April 29, 2014

      Hi Peta,
      thanks for the question.

      Qantas will provide you with different PINs for both your card and your frequent flyer account.

      Cheers,
      Marc.

  20. Default Gravatar
    Len | April 25, 2014

    Is the currency conversion fee applied when Australian dollars are converted to the travel currency on the Qantas Cash Travel card.

    What exchange rate is used on this conversion in comparison to the rate used by Visa for example.

    • Staff
      Marc | April 28, 2014

      Hi Len,
      thanks for the question.

      The currency conversion fee is not charged when Australian dollars are loaded onto the card and converted into a currency. It is charged if you spend in a currency not loaded on the card.

      I’ve sent you a link to the exchange rates used by this card.

      I hope this helps,
      Marc.

  21. Default Gravatar
    igatax | April 16, 2014

    wWhen will we be able to load Malaysian Ringgit on tthe card? I am travelling to KL in Jan 15.

  22. Default Gravatar
    Liz | April 14, 2014

    Can my partner and I apply for a separate card each?

    • Staff
      Marc | April 14, 2014

      Hi Liz,
      thanks for the question.

      This is possible, simply apply for an account in your own name and have your partner do the same.

      I hope this helps,
      Marc.

  23. Default Gravatar
    Lou | April 13, 2014

    Can i get a second qantas cash card sent to me for my partner to use? I dont want to go overseas with one full of money incase it is stolen.

    • Staff
      Marc | April 14, 2014

      Hi Lou,
      thanks for the question.

      Unfortunately you can’t get an additional card added to a Qantas Cash Card account.

      I hope this helps,
      Marc.

  24. Default Gravatar
    Rob | April 8, 2014

    If my card is loaded with AUD only & I do a currency to currency transfer to EURO Do I pay any fees?

    • Staff
      Shirley | April 9, 2014

      Hi Rob,

      Thanks for your question.

      The currency conversion fee will apply, please refer to the top of this page for this fee.

      Cheers,
      Shirley

  25. Default Gravatar
    Jean | April 8, 2014

    Will my bank be able to transfer funds to this card. I do not do online banking?

    • Staff
      Jacob | April 8, 2014

      Hi, Jean.

      This may be possible; however, you’ll need to check with your financial institution first. Qantas list two methods to load funds onto your card, BPAY and Poli – both methods require that you be online.

      If you ask your financial provide to transfer the funds on to your card, they may just try and set you up with internet banking anyway. You will also not be able to reload this card if you go overseas too.

      Thanks for your question.

  26. Default Gravatar
    Mark | April 8, 2014

    QANTAS quotes the exchange rate at 3%. For over a month now I have been tracking the closing exchange rates as tracked by http://www.x-rates.com which correspond to the rates as shown in my exchange rate gadget that can be found in windows desktop. The rates are the same. When I correlate this with the rate provided on the QANTAS site and do the math it always comes out at 4.1%. Use this example, on 08 APR 2014 x-rates quoted 92.9 and QANTAS quoted 89.09. So (92.9 – 89.09)/92.9 yields 4.1%. This number is consistent. So why isn’t this number 3%? What is wrong with my math? Is QANTAS picking up the 1.1% difference? For the purpose of comparing against other travel cards quoting 3% with no other fees is a deception.

    • Staff
      Shirley | April 9, 2014

      Hi Mark,

      Thanks for your comment.

      The 3% currency conversion fee stated above refers to the fee charged when you convert one currency to another – it doesn’t apply to the exchange rate. For example, if you would like to convert AUD to HKD, you’ll be charged the 3% fee and the exchange rate will apply to the amount you’re converting. For more information, please refer to the PDS of the product.

      Hope this clears things up,
      Shirley

  27. Default Gravatar
    Emily | April 3, 2014

    Hi, is there a daily transaction limit? I heard you’re only allowed to make four transactions per day. Also, do you select credit or savings when making a purchase or withdrawing money? Thanks.

    • Staff
      Marc | April 4, 2014

      Hi Emily,
      thanks for the question.

      There’s no limit to the number of transactions you can make in a day with this card, but there are dollar amount limits for some of them. You can withdraw a maximum of $3,000 or equivalent per day from any ATM, and you can spend a maximum of $15,000 or equivalent on over the counter purchases. You should select ‘credit’ rather than savings or cheque when spending money over the counter or withdrawing money at an ATM.

      I hope this helps,
      Marc.

  28. Default Gravatar
    Kim | April 2, 2014

    If I send an AUD bpay payment to my Qantas Cash Card, but have my Qantas Cash Card default currency set as USD will I get charged the 3% currency conversion fee?

    • Staff
      Shirley | April 3, 2014

      Hi Kim,

      Thanks for your question.

      The Qantas Cash website says that “if you change the default currency, funds will be loaded to the currency conversion from Australian Dollars to your nominated default currency, with no currency conversion fee.”

      Cheers,
      Shirley

  29. Default Gravatar
    Walter | April 1, 2014

    When I return with unused foreign currency in the card do I pay the 3% conversion fee to withdraw as AUD?

    • Staff
      Marc | April 2, 2014

      Hi Walter,
      thanks for the question.

      You can unload your balance to your Australian bank account by logging onto the Qantas Cash website. There’s no fee for this transaction.

      I hope this helps,
      Marc.

  30. Default Gravatar
    Louise | March 29, 2014

    How do I activate my Qantas Cash Card?

    • Staff
      Marc | March 31, 2014

      Hi Louise,
      thanks for the question.

      You can activate the Qantas Cash Card via the Qantas website. I’ve emailed you the link.

      Cheers,
      Marc.

  31. Default Gravatar
    George | March 8, 2014

    You say there is no load fee, but if I load euro on the card and do this with Australian dollars do I get charged the 3% conversion on the Australian dollars to Euro ?

    • Staff
      Elizabeth | March 10, 2014

      Hi George,

      Thanks for the question.

      Although you will be charged no fee to reload money onto this card, you will still be charged the 3% currency conversion fee each time you transfer money.

      Hope this has helped.

      Elizabeth

  32. Default Gravatar
    John | March 7, 2014

    Hi
    I am trying to transfer money from my bank , directly into Qantas cash card via bpay. What is the biller code, and is the account number, the number on your card?

    Thank you

    Carol

    • Staff
      Shirley | March 7, 2014

      Hi Carol,

      Thanks for your comment.

      You can make a BPAY payment using your 16-digit card number as the reference number and the Qantas Cash Biller Code on the back of your card.

      Cheers,
      Shirley

  33. Default Gravatar
    | March 4, 2014

    is there a fee for normal over the counter transactions at shops or restaurants?

    • Staff
      Marc | March 5, 2014

      Hi Jess,
      thanks for the question.

      If you pay in a currency loaded on your card you won’t pay a foreign transaction when making purchases at shops or restaurants. ATM withdrawals will still attract fees.

      I hope this helps,
      Marc.

  34. Default Gravatar
    | February 28, 2014

    I’ve read there are problems in Japan with using Mastercards at ATMs at 7/11s and Post Offices and that there is particularly a problem with Mastercards with EMV chips. As we have loaded our Qantas cash card with Yen to use on a trip to Japan in the near future, can you please confirm if we will be able to use it freely as a credit card and to withdraw money in Japan.

    • Staff
      Marc | March 3, 2014

      HI Gabrielle,
      thanks for the question.

      I can confirm that this card is accepted in Japan, although as you mention there may be some acceptance issues at certain ATMs and locations. This is a problem associated with many different foreign-issued cards being used in Japan. After speaking with Qantas, it seems as though the best place to go to use your card is a post office. I recommend that you bring a different back up card just incase this isn’t accepted.

      I hope this helps,
      Marc.

  35. Default Gravatar
    | February 28, 2014

    how can I check balance on card?

    • Staff
      Marc | February 28, 2014

      Hi Ron,
      thanks for the question.

      You can check your account balance by logging onto the Qantas Cash website. or calling the Qantas Cash Service Centre. Also, some ATMs can display your balance in the local currency.

      I hope this helps,
      Marc.

  36. Default Gravatar
    | February 27, 2014

    The name on my card has a little mistake, so will that impact on using the card during travelling in overseas?

    • Staff
      Marc | February 28, 2014

      Hi Heidi,
      thanks for the question!

      This will largely depend upon the merchant. Some overseas merchants will check the name on your card when checking your signature. If you have time I strongly suggest contacting Qantas to get the problem rectified.

      Cheers,
      Marc.

  37. Default Gravatar
    | February 27, 2014

    Can I get my own Pin for QCC….?

    • Staff
      Shirley | February 27, 2014

      Hi Colleen,

      Thanks for your comment.

      Unfortunately you cannot change the card PIN for your Qantas Cash. You’ll have to use the PIN allocated to you when you receive your Qantas Cash.

      Cheers,
      Shirley

  38. Default Gravatar
    | February 26, 2014

    I understand there is a inactivity fee each month, but is it possible to close this account after returning from my trip to avoid this?
    Or do I simply empty the account and leave a zero balance to avoid the fees?

    • Staff
      Marc | February 27, 2014

      Hi Catherine,
      thanks for the question.

      The monthly inactivity fee is charged per month after not using the card for 12 months. You can cash out your funds from your card once returning for no fee, which is one way to avoid this. If the remaining balance on the card is less than the inactivity fee ($1) you won’t be charged this fee.

      Cheers,
      Marc.

  39. Default Gravatar
    laurie | February 19, 2014

    500 aud to vietnam currency

    • Staff
      Marc | February 19, 2014

      Hi Laurie,
      thanks for the question.

      To carry out a currency conversion please log onto your Qantas account at the Qantas Cash website.

      Cheers,
      Marc.

  40. Default Gravatar
    Lyn | February 18, 2014

    If I start to slowly load my card with $US when the exchange rate is good, prior to my trip in August (Feb now) do I have any fees as it wont be used for several months?

    • Staff
      Marc | February 19, 2014

      Hi Lyn,
      thanks for the question.

      There are fees for not using your account but these are only charged after not using the account for 12 months. After 12 months of inactivity you’ll be charged $1 for each month that you don’t make a purchase or ATM withdrawal.

      I hope this helps,
      Marc.

  41. Default Gravatar
    Katrina | February 17, 2014

    What is your current conversion rate for buying USD?

    • Staff
      Marc | February 18, 2014

      Hi Katrina,
      thanks for the question.

      For up-to-date rates please visit the Qantas Cash website. The rate at the time of writing was 0.8712 for USD.

      I hope this helps,
      Marc.

  42. Default Gravatar
    Tim | February 13, 2014

    If Qantas goes bust, will my money that is loaded on my card be safe?

    • Staff
      Marc | February 13, 2014

      Hi Tim,
      thanks for the question.

      The issuer of this card is actually Heritage Bank. They are responsible for the settlement of transactions, whereas Qantas is responsible for distributing the cards, designing the cards and producing the cards.

      I hope this helps,
      Marc.

    • Default Gravatar
      Tim | February 13, 2014

      thankyou

  43. Default Gravatar
    Bev | February 11, 2014

    When I load pounds onto my qantas card & after the trip I still have pounds left on it can I take out the remainder in aust dollars?

    • Staff
      Marc | February 12, 2014

      Hi Bev,
      thanks for the question.

      You can use an ATM to withdraw remaining funds from your card. You can also unload the balance into your bank account by logging onto your Qantas Cash account online.

      I hope this helps,
      Marc.

  44. Default Gravatar
    Jean | February 7, 2014

    I have a Qantas corporate prepaid mastercard that I received in Sydney, Australia.
    Initially it was in the amount of $100.
    I used the card only twice and it should have
    approximately $65 left on it. It is now being denied anywhere I try to use the remaining balance. It was issued to me on January, 18, 2014. How can I use the card or spend the remaining balance?

    • Staff
      Marc | February 7, 2014

      Hi Jean,
      thanks for the question.

      I’d recommend contacting Qantas Cash in regards to this matter. They’ll be able to help you find out why your card is no longer valid.

      Cheers,
      Marc.

  45. Default Gravatar
    Karel | January 31, 2014

    The Monthly fee, is that charged at all times when there is no activity for a month
    For example: I am travelling overseas in 3 months, if I only loaded cash on once per month, would I get charged the ‘inactivity’ fee?

    • Staff
      Shirley | February 3, 2014

      Hi Karel

      Thanks for your comment.

      You won’t be charged the inactivity fee if you still load cash once per month. The inactivity is charged at the start of each month if you have not made any purchase or ATM withdrawal transactions using Qantas Cash in the previous 12 months, unless the remaining balance is less than the inactivity fee.

      Cheers,
      Shirley

  46. Default Gravatar
    Zac | January 29, 2014

    Hi,

    Not sure if this has been asked. But I’m wondering what happens if I don’t follow through with loading funds. I’ve entered an amount and clicked “Load Now” (at https://www.qantascash.com/load-funds/) to see the process and saw this:
    “Finalise Load with BPAY
    To finalise your load, you need to make a BPAY® payment via your bank account or financial institution within 4 hours using the details provided below.”

    If I abandon loading the funds, will anything happen like a fee or will it just basically bin the request?

    • Staff
      Marc | January 29, 2014

      Hi Zac,
      thanks for the question.

      If the funds aren’t moved from your bank account within the four hours no fees are charged, the transaction simply expires.

      I hope this helps,
      Marc.

  47. Default Gravatar
    Thu | January 24, 2014

    Can I use quantas cash tp pay bill ( e.g : water bill, electric bill…..)via Bpay? Could you pls show me,

    • Staff
      Shirley | January 28, 2014

      Hi Thu,

      Thanks for your comment.

      You can’t pay bills through Bpay with the Qantas Cash (you can only preload the card using Bpay). You can use it to pay bills over the phone or using your card physically.

      Cheers,
      Shirley

  48. Default Gravatar
    lynne | January 21, 2014

    if returning from overseas and you don’t use your Qantas cash card for some months do you get monthly charge

    • Staff
      Shirley | January 21, 2014

      Hi Lynne,

      Thanks for your comment.

      There’s a monthly inactivity fee of $1.

      Cheers,
      Shirley

  49. Default Gravatar
    Seph | January 19, 2014

    Hi guys,

    Travelling to Peru, can’t find ANY travel cards that hold peru soles.
    Is it $3 or 3% for the currency conversion fee?
    Can you earn freq flyer points from withdrawing at an ATM or only when actually shopping with the card?

    Thanks in advance

    • Staff
      Shirley | January 20, 2014

      Hi Seph,

      Thanks for your comment.

      Apologies, the currency conversion fee for the Qantas Cash is 3% of the transaction value.

      You earn points on eligible purchases. On the Qantas Cash website it states, “Eligible purchases do not include money orders, traveller’s cheques, gambling chips or purchasing foreign currencies in cash. You do not earn points when loading funds to your facility, transferring funds to another currency balance or another member’s facility or when withdrawing funds from ATMs or cashing out your facility balance. Purchases that are reversed, refunded or charged-back are also ineligible for points earn, in addition to fees incurred.”

      Cheers,
      Shirley

  50. Default Gravatar
    Bev | January 15, 2014

    When you get the qantas cash prepaid card, do you get 2 cards. If you get one is it possible to get another with it, so that partners can use cards separately.

    • Staff
      Marc | January 16, 2014

      Hello Bev,
      Thanks for the enquiry.

      Unfortunately the Qantas Cash prepaid only comes with one card. In addition, multiple cards can’t be added to the one account. If your partner wants a separate card the only option at the moment looks to be to open another account.

      Cheers,
      Marc.

    • Default Gravatar
      Nala | February 6, 2014

      I am heading overseas shortly, I am looking at using my prepaid card, on my return I want to transfer any balance back to an account, am I going to then get charge a monthly fee, for not using it and having no money on it?

    • Staff
      Shirley | February 7, 2014

      Hi Nala,

      Thanks for your comment.

      Is your prepaid card the Qantas Cash? If it is, then a monthly in activity fee could be charged if at the start of each month if you have not made any purchase or ATM withdrawal transactions using Qantas Cash in the previous 12 months, unless the remaining balance is less than the inactivity fee.

      If you’re using a different prepaid card, please check the terms and conditions to see if they charge this fee.

      Cheers,
      Shirley

  51. Default Gravatar
    Mandy | January 9, 2014

    If you use your card as an eftpos transaction will you be charged a fee?

    • Staff
      Shirley | January 9, 2014

      Hi Mandy,

      Thanks for your comment.

      On the Qantas Cash website it says there is no fee for POS transactions (for purchases in Australia and overseas) but it also says “note that individual merchants may charge fees for sales using MasterCard® system” but this fee is quite rare.

      Cheers,
      Shirley

  52. Default Gravatar
    Tim | January 9, 2014

    If it is a pre-loaded card, I assumed there will not be any service charges by merchants. BUT some merchants still treat it as a Master Credit Card, is it because they do not fully understand OR they charge bec it is operated by Master Cards.

    I have tried to explain to some merchants that it is a preloaded card but they do not seem to understand thinking it is a Master Card so I never use it.

    Can you please clairify if I may use this to pay regular bills without incurring fee charged by merchants eg strata levy, utility bills etc.

    • Staff
      Shirley | January 9, 2014

      Hi Tim,

      Thanks for your comment.

      On the Qantas Cash website it states that you can ‘shop and pay for bills online and over the phone’.
      You can’t set automated payments to your billers and there is no BPay facility with the Qantas Cash, you’ll need to physically use your card to the pay the bills every time they come.

      Hope this helps,
      Shirley

  53. Default Gravatar
    MrJimAu | December 31, 2013

    1) Can I pay money in by PayPal ? I use this service for almost everything else?
    2) Can I pay by cash anywhere, to top up my card?
    Thanks and Happy New Year to you all.
    3) Have you the URL for POLi website?

    • Staff
      Marc | January 2, 2014

      Hello MrAU,
      thanks for the question.

      You can only load this card through BPAY or using POLi. Unfortunately cash can’t be used to top this card up. I’ve emailed you the URL for the POLi website.

      I hope this helps,
      Marc.

  54. Default Gravatar
    Robin | December 28, 2013

    We currently have 2 linked Travelex Cash Passport Travel cards. We are keen to use the new Qantas Cash cards as they have no reload fee and minimal withdrawal fees if withdrawing the relevant currency which looks better than the Travelex cards. However we like the security of the two Travelex cards, one for me and one for my wife. Can we link our two Qantas Cash cards to the same account?

    • Staff
      Marc | January 3, 2014

      Hello Robin,
      thanks for the question.

      Unfortunately you can’t link two Qantas cards to the same account. You’ll need to have two separate accounts.

      I hope this helps,
      Marc.

  55. Default Gravatar
    gary | December 24, 2013

    hi
    whats your exchange rate from loading £ to aus dollars to the card
    & how long will it take to get a card or can i pick one up locally i live in brighton in the uk

    thanks

    gary

    • Staff
      Marc | January 2, 2014

      Hello gary,
      thanks for the question.

      The Qantas Cash card is only available for Australia-based members of the program. The exchange rates can be found when you log into your account online.

      Cheers,
      Marc.

  56. Default Gravatar
    Glenn | December 13, 2013

    Why is transferring via Bpay so painfully slow? All my other BPay payments take 2 days max. Twice now payment has taken at least 5 days. This is really inconvenient.

  57. Default Gravatar
    Bellam | December 12, 2013

    Can you earn qantas points by paying your electricity bills tru bpay using the qantas cash? What about other shopping sites aside from eBay?

    • Staff
      Marc | December 13, 2013

      Hello Bellam,
      thanks for the question.

      You can earn points for both bills and shopping websites in addition to eBay. According to Qantas there are a few purchases which won’t earn points, ‘Eligible purchases do not include money orders, traveller’s cheques, gambling chips or purchasing foreign currencies in cash’.

      I hope this helps,
      Marc.

  58. Default Gravatar
    Bevan | December 11, 2013

    I have just loaded this card up with BPAY and waiting for the funds to be transferred, once I start using it what pin do I use ? I haven’t received a card pin yet.

    • Staff
      Shirley | December 11, 2013

      Hi Bevan,

      Thanks for your comment.

      I’ve taken this from the Qantas Cash website – “After you have successfully applied for Qantas Cash™ you can retrieve your PIN online via qantascash.com (select Card & Personal Settings > PIN Reveal) or by contacting the Qantas Cash Service Centre”.

      Hope this helps,
      Shirley

  59. Default Gravatar
    John | December 9, 2013

    Qantas have upgraded my Frequent Flyers card to a Qantas Cash Card (I just need to log on to their site to activate it). If I want to obtain a second card on the same account for another family member, is there a fee involved?

    • Staff
      Marc | December 10, 2013

      Hi John,
      thanks for the question.

      Unfortunately you can’t obtain a secondary Qantas Cash card, so if you’re travelling with someone else it may be helpful to get them to apply for one also.

      Cheers,
      Marc.

  60. Default Gravatar
    Trish | December 9, 2013

    Can you please tell me how to apply for this card? And how long it takes for the card to get out to you? Can cards be expressed posted as I only just stumbled on this card and am leaving this week.

    • Staff
      Shirley | December 9, 2013

      Hi Trish,

      Thanks for your comment. I’ve taken the following from the Qantas Cash website – “The Qantas Cash is free for eligible Frequent Flyer members who are residents of Australia and over 16 years of age. If you’re not a Qantas Frequent Flyer member, you’ll need to sign up. Those who registered their interest before 19 May 2013 and members with tier status will receive their Qantas Cards by the end of October 2013. All other eligible frequent flyer members will receive their Qantas Card between October – January 2014.”

      Hope this helps,
      Shirley

  61. Default Gravatar
    Keira | December 6, 2013

    Do you still earn points with online purchases (if you pay with Qantas cash on eBay etc) – as it says “on eligible purchases only”. What is considered an eligible purchase?

    • Staff
      Shirley | December 6, 2013

      Hi Keira,

      Thanks for your comment.

      You can still earn points for online purchases. I’ve taken this from the PDS – “Eligible purchases include all purchases of goods and services made using Qantas Cash, but excludes money orders, traveller’s cheques, gambling chips or purchasing foreign currencies in cash. Purchases that are reversed, refunded or charged-back are also ineligible. You do not earn points when loading funds to your Facility, transferring funds to another Currency balance
      or another member’s Facility, when withdrawing funds from an ATM or cashing out your Facility’s balance”.

      Hope this helps,
      Shirley

  62. Default Gravatar
    Keira | December 6, 2013

    Im heading to London & Europe next year.

    Will I be able to easily get cashout at these locations with the Qantas cash card?

    Im a bit confused, it says “if you have a negative balance it will charge you $20. But then it says “now overdraw facility is available”.
    If I don’t have funds on my card, will it overdraw? If not how can you get a – balance?

    • Staff
      Shirley | December 6, 2013

      Hi Keira,

      Thanks for your comment.

      You’ll be able to get cash out at ATMs that have the MasterCard symbol displayed in London and Europe.
      Could you please tell me where its referenced ‘now overdraw facility is available’? According to the Qantas Cash website there is ‘no overdraft facility available’.

      Hope this helps,
      Shirley

    • Default Gravatar
      Keira | December 6, 2013

      Sorry, typo!
      Yes it has ‘NO overdraft facility available.
      So why would it say it will charge me if I have an overdraft (negative balance)?
      When theres not meant to have an overdraft?

    • Staff
      Shirley | December 6, 2013

      Hi Keira,

      No worries, thanks for clearing that up :)

      In this context it means that the Qantas Cash shouldn’t be treated a credit card – if you do incur a negative balance then the negative balance fee will be payable plus the amount you owe.

      Hope this helps,
      Shirley

  63. Default Gravatar
    robert | December 1, 2013

    how do find out my balance of my account?

    • Staff
      Marc | December 2, 2013

      Hello Robert,
      thanks for the question.

      You can find out the balance of your Qantas Cash card by logging onto your account online at the Qantas Cash website. Some ATMs will also display your balance while overseas, although this isn’t guaranteed.

      I hope this helps,
      Marc.

  64. Default Gravatar
    sawko | November 24, 2013

    hi.

    so are the bpay codes on the back of the card only for when i want to load australian dollars on it?
    because when i go to the qantas website to load euros and pounds it gives me a different biller code and reference to use on my banks website.

    thanks

    • Staff
      Marc | November 25, 2013

      Hello Sawko,
      thanks for the question.

      The BPAY biller code found on the back of the card is used when loading funds directly from your bank account, whereas the other biller codes found on the website are used when you want to lock in a specific exchange rate directly through the Qantas Cash website.

      I hope this helps,
      Marc.

  65. Default Gravatar
    Rosanne | November 20, 2013

    Are there any travel cards that I can load with Euro that I have already bought through a money exchange centre direclty onto the card. this may offer me a better exchange rate.

    • Staff
      Marc | November 21, 2013

      Hello Rosanne,
      thanks for the question.

      It seems as though most travel cards will only allow the loading of Australian funds onto them, not the loading of foreign currency.

      Cheers,
      Marc.

  66. Default Gravatar
    errol | November 18, 2013

    Hi
    I am traveling to India and don t want to carry to much cash..is the Qantas Cash Prepaid Master Card any good?

    • Staff
      Shirley | November 18, 2013

      Hi Errol,

      Thanks for your comment.

      The Qantas Cash doesn’t let you pre-load Indian Rupee, which means you could be paying a currency conversion fee every time you have a withdrawal or purchase.

      Please have a look at our travel money comparison – you may want to consider a travel money option that lets you pre-load Indian Rupees so you can save on these fees.

      Hope this helps,
      Shirley

  67. Default Gravatar
    Rango | November 7, 2013

    What does it take longer than 3 business days quoted for the funds to reach the account?

    When the funds are showing in the account why when you use the card are all the transactions declined reason from Qantas funds are still not cleared after 5 working days?

    Why when you go to log in to your account during business hours and you get an error message that your login is not recognized when they are doing system maintenance. Should it tell you system maintenance rather than letting you think your login may have been changed by a hacker?

    • Staff
      Marc | November 8, 2013

      Hello Rango,
      thanks for the question.

      These are questions best asked to Qantas directly, as we are a financial comparison service.

      Cheers,
      Marc.

  68. Default Gravatar
    Tara | November 7, 2013

    Why is the Qantas cash card service so slow?
    I deposited money days ago into my cash card and yet still I cannot access it. The funds show in the account yet they are not available to use , or cleared by the bank. Why is this?

    Why is the system always down and I cannot gain access to it?

    • Staff
      Marc | November 8, 2013

      Hello Tara,
      thanks for the question.

      The money transfer process for this card should take between 2 – 3 days. If it takes longer than this I would recommend speaking to Qantas to find out more about why it’s taking so long. In regards to the system being down this is also a question best answered by Qantas directly.

      Cheers,
      Marc.

  69. Default Gravatar
    Carol | October 29, 2013

    Hi, A bit fuzzy-headed with all the reading – but thanks for the info in one place. I’m loading Euro & GBP. In London, I buy something for 55 pounds. Does ONLY 55 pounds come off my balance or are there some transaction fees I haven’t read about yet? Thanks.

    • Staff
      Marc | October 30, 2013

      Hello Carol,
      thanks for the question.

      This is correct, as this card doesn’t charge a transaction fee for purchases made overseas when paying in a currency supported by the card.

      Cheers,
      Marc.

  70. Default Gravatar
    Geoff | October 23, 2013

    I have a question about reloading money onto the card, can anyone load money onto my card if I give them the BPay details?

    • Staff
      Shirley | October 24, 2013

      Hi Geoff,

      Thanks for your comment.

      Yes this is possible, they will need your biller code and account reference.

      Hope this helps,
      Shirley

  71. Default Gravatar
    Marilyn | October 21, 2013

    Are the points from your easyway card added to the Qantas Frequent Flyer Mastercard and how do I check what cash I have on the card

    • Staff
      Marc | October 22, 2013

      Hello Marilyn,
      thanks for the question.

      I’m not sure what you’re referring to with the easyway card, could you clarify? You can check what cash you have on your card by logging on via your computer, mobile phone or tablet. This will show you the different currencies you’ve loaded onto your card and allow you to manage them.

      Cheers,
      Marc.

  72. Default Gravatar
    Sheryl | October 19, 2013

    If I have USD & Euros loaded on my card and I am in South Africa purchasing goods or services in Rand, will there be a currency conversion fee?

    • Staff
      Shirley | October 21, 2013

      Hi Sheryl,

      Thanks for your comment.

      Yes, a currency conversion fee will apply to your purchases.

      Hope this helps,
      Shirley

  73. Default Gravatar
    Frank | October 17, 2013

    When withdrawing cash at an ATM do you select savings, cheque or credit accounts

    • Staff
      Marc | October 18, 2013

      Hello Frank,
      thanks for the question.

      According to Qantas you should use the press ‘CREDIT’ when at the ATM.

      I hope this helps,
      Marc.

  74. Default Gravatar
    Glenn | October 9, 2013

    How many cards are available with the QFF travel card? my wife and I are travelling together and would like a card each with one or two as a backup. is it possible to have them linked to the same account or do we need to set up different accounts?

    Also, is there an easy way to view the funds left on the card without having to use an ATM which occurs fees?

    • Staff
      Marc | October 10, 2013

      Hello Glenn,
      thanks for the question.

      You’ll only receive one Qantas Cash card. Unfortunately according to Qantas you can’t get a back-up or secondary card, so if you want two cards you may have to apply for a second account and receive it through that.

      In answer to the second part of your question, you can check your balance, transfer funds and view your account details online at the Qantas Cash website.

      Cheers,
      Marc.

  75. Default Gravatar
    Chris | October 7, 2013

    When getting cash overseas at an ATM is there a PIN number required to withdraw. If yes I’m not sure I set one when I set up my account I had a password not a PIN number. How can I check this out?

    • Staff
      Shirley | October 7, 2013

      Hi Chris,

      Thanks for your comment.

      Qantas would have allocated a PIN for you; you can check this by calling Qantas directly.

      Hope this helps,
      Shirley

  76. Default Gravatar
    Sangeeta | October 7, 2013

    Hi,

    I am travelling to India in next week.

    I have looked at heaps of travel card options and none load with Indian Rupees.

    I am wanting to know if I can load money in AUD and when in India I use the ATM will I:

    - get charged a currency conversion rate?
    - get charged a ATM transaction fee?
    - get charge any other related fee?
    - can I electronically transfer more money onto the card from another bank account – will this attract a fee?
    - are there any ATM’s where you would not get charged any fees at for withdrawing?
    - can this card be used in India?

    Thanks,

    • Staff
      Shirley | October 7, 2013

      Hi Sangeeta,

      Thanks for your comment.

      Please see the above review and under the ‘fees’ heading it lists out all the fees that are applicable.

      You won’t be charged at ATM withdrawal fee for some Australian ATMs.

      The card can be used wherever the MasterCard symbol is displayed.

      Hope this helps,
      Shirley

    • Default Gravatar
      Sangeeta | October 7, 2013

      Hi Shirley,

      If I take money out at a Mastercard symboled ATM, will I get charged a fee?

      The currency conversion fee of $3 – is this just one fee or will there be a fee on top of this per transaction?

      Can I use this card in India?

      I am travelling next Friday, will I be able to get the card before then?

      Thanks

    • Staff
      Shirley | October 7, 2013

      Hi Sangeeta,

      Thanks for your comment.

      Yes if you withdraw funds from an international ATM you will be charged a fee.

      The currency conversion fee is per transactions.

      If India merchants have the MasterCard symbols placed within their shops, then you can use the card there.

      It’s hard to say, the timeframe that Qantas has stated eligible members will receive their Qantas Card between October – December 2013.

      Hope this helps,
      Shirley

  77. Default Gravatar
    Gordon | October 2, 2013

    Can I activate my card without loading any funds, so later on when I do need to deposit funds I dont have to activate the card

    • Staff
      Marc | October 2, 2013

      Hello Gordon,
      thanks for the question.

      You can activate your card without loading funds onto it.

      Cheers,
      Marc.

  78. Default Gravatar
    Jean | September 30, 2013

    Can I load funds other than BPAY or POLi?

    • Staff
      Jacob | September 30, 2013

      Hi Jean.

      BPAY and POLi are the only two methods of loading funds onto the card.

      Thanks for your question.

  79. Default Gravatar
    Kelvin | September 23, 2013

    Can I use the card in Malaysia and Vietnam?

    • Staff
      Marc | September 23, 2013

      Hello Kelvin,
      thanks for the question!

      This card can still be used in Malaysia and Vietnam, but you will be charged the currency conversion fee, as the Malaysian Ringgit and the Vietnamese Dong are not supported currencies offered on this card.

      Cheers,
      Marc.

  80. Default Gravatar
    Katrina | September 17, 2013

    Are there any monthly fees for inactivity after 12 months?

    • Staff
      Shirley | September 18, 2013

      Hi Katrina,

      Thanks for your comment.

      I’ve taken this directly from the Qantas Cash website – “Monthly Inactivity fee (charged at the start of each month if you have not made any purchase or ATM withdrawal transactions using Qantas Cash in the previous 12 months, unless the remaining balance is less than the inactivity fee): $1.”

      Hope this helps,
      Shirley

  81. Staff
    Marc | September 16, 2013

    Hello Erica,
    thanks for the question!

    If you’re a Qantas Frequent Flyer member already and you registered interest, or you have tier status, you’ll receive a card by the end of October 2013. All other eligible members will receive their cards between October and December. If you’re not a member of the Qantas Frequent Flyer program you’ll first need to do this before being eligible to receive a card. You can sign up for free (usually it’s $89.50) with the link I emailed you.

    Regards,
    Marc.

  82. Default Gravatar
    Erica | September 14, 2013

    We are travelling to the US in November. How do we get a Qantas Cash Platinum Prepaid MasterCard?

  83. Default Gravatar
    Sue | September 6, 2013

    If I load the Qantas Cash Card with australian dollars and use the card in New Zealand, are there no currency conversion fees because it is a currency offered by the card?

    • Staff
      Marc | September 6, 2013

      Hello Sue,
      thanks for the question.

      No, to qualify for no currency conversion fees you’ll need to load New Zealand dollars onto the card while in New Zealand. If you load only Australian dollars onto the card and then spend in New Zealand dollars the funds will need to be converted, and hence you’ll pay the conversion fee.

      I hope this helps,
      Marc.

  84. Default Gravatar
    Helen | August 30, 2013

    how do you apply for the qantas cash card? I am a Qantas frequent flyer member but my husband is not. Would he have to pay to get a card?

    • Staff
      Shirley | August 30, 2013

      Hi Helen,

      Thanks for your comment.

      Qantas Cash is free for eligible Frequent Flyer members, so you husband would need to sign up to the program. The membership fee is $89.50.

      If you already hold a membership with Qantas Frequent Flyer, you will receive the card between Oct-Dec 2013 unless you registered your interest back in December.

      Cheers,
      Shirley

    • Default Gravatar
      lyka | February 6, 2014

      whats gonna happen if i withdraw all my money on quantas cash card how do they charged me when the cards empty?

    • Staff
      Shirley | February 7, 2014

      Hi Lyka,

      Thanks for your comment.

      Qantas Cash is likely to continue charging you the monthly inactivity fee – if you don’t have a balance then they may charge a negative balance fee charged when a negative balances arises on your card – this fee is $20.

      Cheers,
      Shirley

  85. Default Gravatar
    bil | July 20, 2014

    Can we convert USD to CAD on our Qantas card when overseas? Thanks

  86. Staff
    Shirley | July 21, 2014

    Hi Bil,

    Thanks for your question.

    Yes, you can convert USD to CAD on your Qantas Card when overseas. Please be mindful that some fees could apply in the process as transactions requiring a currency conversion will attract a currency conversion fee of 3% of the transaction value.

    Cheers,
    Shirley

  87. Default Gravatar
    Kahlia | July 24, 2014

    I am going on a cruise and was thinking of using my quantas cash card as my card for the cruise the link everything you purchase to your card and I was wondering if I would be charged to do so as it would be the same as using eftpos.

  88. Staff
    Shirley | July 25, 2014

    Hi Kahila,

    Thanks for your question

    There shouldn’t be a fee involved unless you’re using the card to make ATM Withdrawals and converting currencies that you haven’t preloaded beforehand. It might be handy to see what currency your cruise uses.

    However, please note that individual merchants may charge fees for sales using MasterCard system and Financial Institutions may charge fees for over the counter transactions.

    Cheers,
    Shirley

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