How to update your Netflix billing and account information

While updating account details can seem like a tedious and drawn out process, we’ve made a simple step by step guide on how to update all your essential Netflix billing and account information.

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See below for everything you need to know about updating your account details with Netflix.

1. How to update billing information

Updating your billing information is relatively easy to do.Once you’re signed into your Netflix account go to the top right corner and hover your mouse over your profile picture. In the drop-down, you will see an “Account” option.

Once clicked it will take you to your account information (all updates including email address, password etc will take place here).

After reaching your account page click on “Update payment info” to change billing options, like your credit card details, billing address etc.. You can also click “Billing details” to see your previous purchases.

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2. How to update email address

Again, from the account screen click on the “Change email” link on the right-hand side. Enter in the desired email account and your current Netflix password.

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3. How to update your password

There are two ways to change your password. If you have forgotten your password and can't log in, simply click on the “Forgot your email or password?” link above the big red sign in button.

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The second way is if you’re already logged in. From the account page, click on the “Change password” link on the right-hand side of the page. On the next page, you will be asked to input your old password, then your new preferred password.

4. How to update your phone number

From the Account page if you look to your right you will see under change password the option to either add a phone number or change the current number linked to the account. Once clicked you’ll have the option to put in a phone number, just need to enter in your Netflix password to confirm.

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6 Responses

    Default Gravatar
    RichardNovember 21, 2018

    I can not access my Netflix account, the system does not recognise my email or password. I tried to open a new account but the system does not recognise Australia. All I want to do is update my credit card details as my credit card account has changed.

      Avatarfinder Customer Care
      JhezNovember 22, 2018Staff

      Hello Richard,

      Thank you for your comment.

      I am sorry to hear about you not being able to access your Netflix account. Please double check the URL if you are on the correct Netflix website. If so, please try logging in using the registered email address. If you’re still unable to access your account, try changing the password by clicking Forgot Password option.

      If you’re still having trouble accessing your account, this time, you will need to contact a Netflix support so they can check your account access for you.

      Should you wish to have real-time answers to your questions, try our chat box on the lower right corner of our page.


    Default Gravatar
    AllanOctober 6, 2018

    Why my Netflix has been cut off?


      Avatarfinder Customer Care
      JeniOctober 6, 2018Staff

      Hi Allan,

      Thank you for getting in touch with Finder.

      Your service may be cut off due to non-payment or technical issues. You may need to contact Netflix directly to know the status of your account. You may also refer to our guide to updating your Netflix billing information.

      I hope this helps.

      Thank you and have a wonderful day!


    Default Gravatar
    TraceyApril 20, 2018

    Netflix – TV saying, hold on unable to stream line, account issues. Paid acct yesterday, how long before hold removed?

      Default Gravatar
      JoelApril 20, 2018

      Hi Tracey,

      Thanks for leaving a question on finder.

      Once your payment is successful, the hold will be automatically lifted but if you see this Netflix error, it indicates that Netflix was unable to collect a payment for one of the following reasons:

      -The method of payment on file is no longer valid or has expired.
      -Your financial institution did not approve the monthly charge.
      -The payment information provided to does not match what your bank has on file.

      To get back to watching Netflix, update your payment method. You can retry the same payment method by re-entering your existing account information, or you can try an alternate payment method if you have one available. Netflix will also automatically retry failed payments periodically over the course of your billing cycle to help you get back to enjoying the service.

      If retrying your payment or trying an alternate payment method is unsuccessful, you can directly contact Netflix support to rectify this.


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