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How to cancel Netflix

Information verified correct on April 28th, 2017

If you're switching providers or simply taking some time off bingeing shows like House of Cards and Jessica Jones, here's how to cancel your Netflix membership.

Streaming services don't always make their cancellation procedures clear. Thankfully, you can cancel your Netflix subscription with very little hassle. The directions below will show you how to cancel your Netflix subscription.

Cancelling your Netflix account

  1. Visit netflix.com.au from a browser on your desktop or laptop
  2. If you're already signed in, skip ahead to step 3. If not, sign in using the username and password you chose when you started your subscription
  3. Hover your mouse over the username or user icon in the top-right corner of the home screen
  4. In the drop-down box, click "Your Account"
  5. On the "My Account" screen, click "Cancel Membership" (located near the top of the screen under Membership and Billing
  6. On the next screen, you will be given an exact date (e.g. 22 Jan 2016). This is the date your account is paid up to and the date your subscription will officially cease.
  7. Click "Finish Cancellation" to complete the cancellation process.

VIDEO: Step-by-step instructions to cancelling Netflix

 
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4 Responses to How to cancel Netflix

  1. Default Gravatar
    Debbie | April 4, 2017

    Hi, we joined Netflix back in November to trial and watch the Gilmore Girls latest run.

    We have now found out we are still being charged by Netflix? How do we get reimbursed and yes I will need to cancel from process above?

    Deb

    • Staff
      Anndy | April 4, 2017

      Hi Debbie,

      Thanks for your question.

      Once you sign-up for an account with Netflix, you’ll be automatically charged every month, unless you cancel your subscription before the end of your current billing period.

      To cancel your subscription, just go to Netflix.com and log in to your account. Click the drop-down menu beside your username and select Your Account. In the Membership and Billing section, select Cancel Membership.

      Cheers,
      Anndy

  2. Default Gravatar
    Barb | April 2, 2017

    how do i cancel my free trial which expires on 5th April

    • Staff
      May | April 2, 2017

      Hi Barb,

      Thank you for your inquiry.

      If you are pertaining to your Netflix account, please follow the process outlined above to cancel your free trial subscription.

      Hope this helps.

      Cheers,
      May

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