How to cancel your Netflix account with ease

If you're switching providers or simply taking some time off bingeing shows like House of Cards and Jessica Jones, here's how to cancel your Netflix membership.

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Streaming services don't always make their cancellation procedures clear. Thankfully, you can cancel your Netflix subscription with little hassle. The directions below will show you how to cancel your Netflix subscription.

Cancelling your Netflix account

  1. Visit netflix.com.au from a browser on your desktop or laptop
  2. If you're already signed in, skip ahead to step three. If not, sign in using the username and password you chose when you started your subscription
  3. Hover your mouse over the username or user icon in the top-right corner of the home screen
  4. In the drop-down box, click "Your Account"
  5. On the "My Account" screen, click "Cancel Membership" (located near the top of the screen under Membership and Billing
  6. On the next screen, you will be given an exact date (e.g. 22 Jan 2016). This is the date your account is paid up to and the date your subscription will officially cease.
  7. Click "Finish Cancellation" to complete the cancellation process.

VIDEO: Step-by-step instructions to cancelling Netflix


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26 Responses

    Default Gravatar
    HeatherSeptember 12, 2018

    I would like to cancel my aged parents Netflix which they are no longer using. Their details are Peter and Ruth McIntyre 33/3A Verne’s Drive West Pennant Hills NSW

      Avatarfinder Customer Care
      JohnSeptember 12, 2018Staff

      Hi Heather,

      Thank you for leaving a comment.

      To cancel a Netflix account you would need to follow the instructions below:

      1. Visit netflix.com.au from a browser on your desktop or laptop
      2. If you’re already signed in, skip ahead to step three. If not, sign in using the username and password you chose when you started your subscription
      3. Hover your mouse over the username or user icon in the top-right corner of the home screen
      4. In the drop-down box, click “Your Account”
      5. On the “My Account” screen, click “Cancel Membership” (located near the top of the screen under Membership and Billing
      6. On the next screen, you will be given an exact date (e.g. 22 Jan 2016). This is the date your account is paid up to and the date your subscription will officially cease.
      7. Click “Finish Cancellation” to complete the cancellation process.

      You may also call 1800 071 578 to cancel the subscription. This toll free number is available 24/7. Hope this helps!

      Cheers,
      Reggie

    Default Gravatar
    andrewJuly 26, 2018

    i want to cancel my netflik account thanks

      Default Gravatar
      NikkiJuly 26, 2018

      Hi Andrew!

      Thanks for leaving a comment on our page.

      I’m afraid finder cannot cancel your account for you. To cancel your Netflix account, simply follow the steps provided above.

      Hope this clarifies!

      Regards,
      Nikki

    Default Gravatar
    KathlynJuly 12, 2018

    Why don’t I have Netflix at moment

      Default Gravatar
      JoelJuly 12, 2018

      Hi Kathlyn,

      Thanks for leaving a question on finder.

      Please note that finder is a financial comparison and information website that helps consumers make better decisions. We do not represent any of the providers we feature on our website. Unfortunately, I can’t say exactly what is causing this. It would be best to contact Netflix customer service directly to see what could be causing this.

      Cheers,
      Joel

    Default Gravatar
    RobertMay 10, 2018

    I cannot get Netflix on my television even though I am a member. I am getting a prompt -150

      Avatarfinder Customer Care
      JhezMay 10, 2018Staff

      Hello Robert,

      Thank you for your comment.

      The Error Code 150 means System trace information was not specified in your CONFIG.SYS file or tracing is disallowed. [ERROR_SYSTEM_TRACE (0x96)]. One of the possibilities also is that the device is not compatible or your internet date is not enough. Please check the steps below on how to watch Netflix on TV:

      1. Determine if your TV is a Smart TV.
      2. Connect your Smart TV to your home network.
      3. Open your Smart TV apps
      4. Select the Netflix app
      5. Log in with your Netflix account.
      6. Browse using your remote.

      You may also want to get in touch with Netflix directly so they can check this for you.I hope this helps.

      Regards,
      Jhezelyn

    Default Gravatar
    PaulDecember 27, 2017

    I have canceled my subscription to Netflix months ago but Netflix is still taking money from my account. $17.99 a month, my original amount was $10 a month. Could you please fix this for me as I don’t want to get a new credit card. Thank you.

      Avatarfinder Customer Care
      RenchDecember 27, 2017Staff

      Hi Paul,

      Thanks for reaching out to us. Please note that we are not affiliated with Netflix or any company we feature on our site and so we can only offer you general advice.

      If you have already canceled your account by selecting ‘Cancel Membership’ from your ‘My Account’ and clicked on ‘Finish Cancellation’ as instructed from this page, your Netflix subscription should have ended and no further charges.

      If Netflix is still charging you and you’re still subscribed, please try it again or contact Netflix support by visiting Netflix official site.

      Best regards,
      Rench

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