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How to cancel Netflix

If you're switching providers or simply taking some time off bingeing shows like House of Cards and Jessica Jones, here's how to cancel your Netflix membership.

Streaming services don't always make their cancellation procedures clear. Thankfully, you can cancel your Netflix subscription with very little hassle. The directions below will show you how to cancel your Netflix subscription.

Cancelling your Netflix account

  1. Visit netflix.com.au from a browser on your desktop or laptop
  2. If you're already signed in, skip ahead to step 3. If not, sign in using the username and password you chose when you started your subscription
  3. Hover your mouse over the username or user icon in the top-right corner of the home screen
  4. In the drop-down box, click "Your Account"
  5. On the "My Account" screen, click "Cancel Membership" (located near the top of the screen under Membership and Billing
  6. On the next screen, you will be given an exact date (e.g. 22 Jan 2016). This is the date your account is paid up to and the date your subscription will officially cease.
  7. Click "Finish Cancellation" to complete the cancellation process.

VIDEO: Step-by-step instructions to cancelling Netflix

 
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8 Responses

  1. Default Gravatar
    AnnJuly 12, 2017

    I have not been able to get Netflix as they won’t accept my email address. They keep sending me emails to try to win 3 years free. Also, they keep trying to take money from my account. Why is this happening when I don’t have Netflix? I want to get Netflix, so please, will you sort something out for me? So I can get it or cancel it? Thank you.

    • Staff
      RenchJuly 13, 2017Staff

      Hi Ann,

      Thanks for reaching out to us. Please note that we are not affiliated with Netflix or any company we feature on our site and so we can only offer you general advice.

      You might already have registered to Netflix perviously using your email address and they are currently charging you for the service since you are not cancelling it yet. You may have a look with the step by step guide on this page on how to cancel your membership with Netflix. Please contact Netflix directly if this won’t work on your end.

      You may create a new account with Netflix by using a different email.

      Hope this information helped.

      Cheers,
      Rench

  2. Default Gravatar
    FionaJuly 8, 2017

    Hi there. I have cancelled my Netflix months ago and I still have monthly bills taken out. I don’t remember my password or anything but I am getting sick of $12 been taking out. What can I do.

    • Staff
      LiezlJuly 8, 2017Staff

      Hi Fiona,

      Thanks for reaching out.

      You need to contact Netflix’s customer service for this. You may call them directly or engage in live chat. You have to provide them your email address registered to your Netflix account in order for them to locate and verify those charges.

      I hope this helps.

      Kind regards,
      Liezl

  3. Default Gravatar
    DebbieApril 4, 2017

    Hi, we joined Netflix back in November to trial and watch the Gilmore Girls latest run.

    We have now found out we are still being charged by Netflix? How do we get reimbursed and yes I will need to cancel from process above?

    Deb

    • Staff
      AnndyApril 4, 2017Staff

      Hi Debbie,

      Thanks for your question.

      Once you sign-up for an account with Netflix, you’ll be automatically charged every month, unless you cancel your subscription before the end of your current billing period.

      To cancel your subscription, just go to Netflix.com and log in to your account. Click the drop-down menu beside your username and select Your Account. In the Membership and Billing section, select Cancel Membership.

      Cheers,
      Anndy

  4. Default Gravatar
    BarbApril 2, 2017

    how do i cancel my free trial which expires on 5th April

    • Staff
      MayApril 2, 2017Staff

      Hi Barb,

      Thank you for your inquiry.

      If you are pertaining to your Netflix account, please follow the process outlined above to cancel your free trial subscription.

      Hope this helps.

      Cheers,
      May

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