🎂 Turned 31 this year? Get health insurance before your price rises.
Get cover

How to cancel your Netflix account with ease

If you're switching providers or simply taking some time off bingeing shows like House of Cards and Jessica Jones, here's how to cancel your Netflix membership.

Streaming services don't always make their cancellation procedures clear. Thankfully, you can cancel your Netflix subscription with little hassle. The directions below will show you how to cancel your Netflix subscription.

Cancelling your Netflix account

  1. Visit netflix.com.au from a browser on your desktop or laptop
  2. If you're already signed in, skip ahead to step three. If not, sign in using the username and password you chose when you started your subscription
  3. Hover your mouse over the username or user icon in the top-right corner of the home screen
  4. In the drop-down box, click "Your Account"
  5. On the "My Account" screen, click "Cancel Membership" (located near the top of the screen under Membership and Billing
  6. On the next screen, you will be given an exact date (e.g. 22 Jan 2016). This is the date your account is paid up to and the date your subscription will officially cease.
  7. Click "Finish Cancellation" to complete the cancellation process.

Now what? Take advantage of another free trial

Already binged the new Queer Eye? Why not keep the reality TV rolling with hayu

Already binged the new Queer Eye? Why not keep the reality TV rolling with hayu from hayu

Take advantage of hayu's limited 30-day month trial and access thousands of hours of Keeping Up With the Kardashians, Made in Chelsea and so much more.

View details

VIDEO: Step-by-step instructions to cancelling Netflix


Latest streaming headlines

Was this content helpful to you? No  Yes

Related Posts

Data deals on finder

Ask an Expert

You are about to post a question on finder.com.au:

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Finder only provides general advice and factual information, so consider your own circumstances, or seek advice before you decide to act on our content. By submitting a question, you're accepting our Terms and Conditions and Privacy Policy.

20 Responses

  1. Default Gravatar
    robertMay 10, 2018

    I cannot get Netflix on my television even though I am a member. I am getting a prompt -150

    • Staff
      JhezelynMay 10, 2018Staff

      Hello Robert,

      Thank you for your comment.

      The Error Code 150 means System trace information was not specified in your CONFIG.SYS file or tracing is disallowed. [ERROR_SYSTEM_TRACE (0x96)]. One of the possibilities also is that the device is not compatible or your internet date is not enough. Please check the steps below on how to watch Netflix on TV:

      1. Determine if your TV is a Smart TV.
      2. Connect your Smart TV to your home network.
      3. Open your Smart TV apps
      4. Select the Netflix app
      5. Log in with your Netflix account.
      6. Browse using your remote.

      You may also want to get in touch with Netflix directly so they can check this for you.I hope this helps.

      Regards,
      Jhezelyn

  2. Default Gravatar
    paulathDecember 27, 2017

    I have canceled my subscription to Netflix months ago but Netflix is still taking money from my account. $17.99 a month, my original amount was $10 a month. Could you please fix this for me as I don’t want to get a new credit card. Thank you.

    • Staff
      RenchDecember 27, 2017Staff

      Hi Paul,

      Thanks for reaching out to us. Please note that we are not affiliated with Netflix or any company we feature on our site and so we can only offer you general advice.

      If you have already canceled your account by selecting ‘Cancel Membership’ from your ‘My Account’ and clicked on ‘Finish Cancellation’ as instructed from this page, your Netflix subscription should have ended and no further charges.

      If Netflix is still charging you and you’re still subscribed, please try it again or contact Netflix support by visiting Netflix official site.

      Best regards,
      Rench

  3. Default Gravatar
    RichardDecember 9, 2017

    I wish to cancel my subscription

    • Staff
      MayDecember 10, 2017Staff

      Hi Richard,

      Thank you for your inquiry. If you want to cancel your Netflix subscription, you can simply follow the steps outlined above.

      Hope this helps.

      Cheers,
      May

  4. Default Gravatar
    CoraNovember 14, 2017

    My netflix sometimes buffers. Is there anything I can do to stop this from happening?

    • Staff
      ArnoldNovember 14, 2017Staff

      Hi Cora,

      Thanks for your inquiry

      In streaming audio or video from the Internet, buffering refers to downloading a certain amount of data before starting to play the music or movie. So when you say your video is buffering, your internet speed may have a slight delay in downloading the data from the internet making the videos stop and after the data has been received after the delay the video plays. This continues to happen if the internet is not stable or intermittent.

      Hope this information helps

      Cheers,
      Arnold

  5. Default Gravatar
    leeNovember 7, 2017

    How do I notify you of my change of master card details ?

    • Staff
      JhezelynNovember 7, 2017Staff

      Hi Lee,

      Thank you for your comment.

      To update your Netflix billing information, you must sign in your account to the Netflix website to update your Netflix payment method.

      Hope this helps.

      Regards,
      Jhezelyn

  6. Default Gravatar
    JanOctober 19, 2017

    I want to un subscribe Netflix please

    • Default Gravatar
      GruOctober 20, 2017

      Hello Jan Bryen,

      To unsubscribe from Netflix, please follow the steps below:
      Cancelling your Netflix account

      > Visit netflix.com.au from a browser on your desktop or laptop
      > If you’re already signed in, skip ahead to step 3. If not, sign in using the username and password you chose when you started your subscription
      > Hover your mouse over the username or user icon in the top-right corner of the home screen
      > In the drop-down box, click “Your Account”
      > On the “My Account” screen, click “Cancel Membership” (located near the top of the screen under Membership and Billing
      > On the next screen, you will be given an exact date (e.g. 22 Jan 2016). This is the date your account is paid up to and the date your subscription will officially cease.
      > Click “Finish Cancellation” to complete the cancellation process.

      Hope this helped.

      Cheers,
      Gru

  7. Default Gravatar
    AnnJuly 12, 2017

    I have not been able to get Netflix as they won’t accept my email address. They keep sending me emails to try to win 3 years free. Also, they keep trying to take money from my account. Why is this happening when I don’t have Netflix? I want to get Netflix, so please, will you sort something out for me? So I can get it or cancel it? Thank you.

    • Staff
      RenchJuly 13, 2017Staff

      Hi Ann,

      Thanks for reaching out to us. Please note that we are not affiliated with Netflix or any company we feature on our site and so we can only offer you general advice.

      You might already have registered to Netflix perviously using your email address and they are currently charging you for the service since you are not cancelling it yet. You may have a look with the step by step guide on this page on how to cancel your membership with Netflix. Please contact Netflix directly if this won’t work on your end.

      You may create a new account with Netflix by using a different email.

      Hope this information helped.

      Cheers,
      Rench

  8. Default Gravatar
    FionaJuly 8, 2017

    Hi there. I have cancelled my Netflix months ago and I still have monthly bills taken out. I don’t remember my password or anything but I am getting sick of $12 been taking out. What can I do.

    • Staff
      LiezlJuly 8, 2017Staff

      Hi Fiona,

      Thanks for reaching out.

      You need to contact Netflix’s customer service for this. You may call them directly or engage in live chat. You have to provide them your email address registered to your Netflix account in order for them to locate and verify those charges.

      I hope this helps.

      Kind regards,
      Liezl

  9. Default Gravatar
    DebbieApril 4, 2017

    Hi, we joined Netflix back in November to trial and watch the Gilmore Girls latest run.

    We have now found out we are still being charged by Netflix? How do we get reimbursed and yes I will need to cancel from process above?

    Deb

    • Staff
      LouApril 4, 2017Staff

      Hi Debbie,

      Thanks for your question.

      Once you sign-up for an account with Netflix, you’ll be automatically charged every month, unless you cancel your subscription before the end of your current billing period.

      To cancel your subscription, just go to Netflix.com and log in to your account. Click the drop-down menu beside your username and select Your Account. In the Membership and Billing section, select Cancel Membership.

      Cheers,
      Anndy

  10. Default Gravatar
    BarbApril 2, 2017

    how do i cancel my free trial which expires on 5th April

    • Staff
      MayApril 2, 2017Staff

      Hi Barb,

      Thank you for your inquiry.

      If you are pertaining to your Netflix account, please follow the process outlined above to cancel your free trial subscription.

      Hope this helps.

      Cheers,
      May

Ask a question
Go to site