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Answering Kayo Sports’ 5 biggest questions

Is Kayo a Foxtel product? Can you watch replays? What's the difference in packages? How can I watch? Does it have Main Event? Answered.

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In late 2018, the Kayo live sports streaming service launched. Dubbed the "Netflix for sport", it's nothing short of an evolution in the way sport is broadcast in Australia. A disrupter that is a genuine step forward into the future of how we will consume our beloved sports content.

In a nutshell, Kayo allows users to browse live broadcasts from approximately 50 different sports and instantly watch whatever they want on almost any device. There's on-demand content and general programming, too, including discussion panels and entertainment shows.

Best of all are the sport-centric features that bring game day to life. Picture-in-picture mode; the ability to split the screen four ways and stream four events at once with SplitView; jump to start, No Spoilers to hide scores; a Key Moments Timeline; choose your own camera view and more – all for $25 a month.

Following on from our live hands-on review of the Kayo Sports streaming experience, we got a lot of feedback from sports fans about the service. While for the most part there seems to be genuine positivity around what Kayo is attempting to deliver, there are still a few questions, or perhaps misconceptions, that continue arising. Let's jump in to the Finder Kayo FAQ.Kayo sports FAQ

Is Kayo owned by Foxtel?

Kayo offers an almost identical suite of live sport and programming to Foxtel Now and Foxtel iQ. On Kayo you will find all the FOX SPORTS channels, the two ESPN channels, Racing.com, Sky Racing and three beIN SPORTS channels.

However, Kayo is not a Foxtel product. It's confusing, no doubt. Kayo is a service built by a separate company within the broader organisation that includes Foxtel and Telstra. Think of it like Kmart and Target, which sell much of the same products and are effectively competing against each other, but are both actually owned by the same organisation in Wesfarmers.

Moving back to streaming TV, despite operating in the same space and targeting an overlapping audience to Foxtel, Kayo Sports is not the same company. Yet the new streaming sports app has, effectively by default, access to the broadcasting rights acquired by its sister company.

Can you watch replays on Kayo?

Yes you can watch replays on almost all events on Kayo. Not only can you watch on demand, but if you miss the start of the game you have the option to jump in live or watch from the start and skip through ads till you've caught up.

Kayo's library contains archives dating way back to 2018 when the platform launched. This includes all AFL, NRL and A-League matches since then. The same goes with the cricket, where you'll find Australian Test, ODI and T20 matches, including BBL and WBBL.

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There's also a lot of football leagues from around the globe on Kayo. Most of these come via beIN SPORTS channels.

It's the American sports where things aren't available on replay for as long. The big ESPN grouping of NBA, NFL, MLB and NHL matches typically remain on replay for three to four days at best.

Other ESPN events such as UFC Fight Nights, FA Cup, US Open and AMA Supercross are typically available until the end of season or calendar year.

The tricky part of this is that it's all to ESPN's discretion as it owns the content. If for whatever reason it tells Kayo to remove on-demand content then Kayo has to oblige.

What's the difference in packages?

Obviously if there's more than one package, then there are multiple price tiers. Kayo offers 2 options, the Basic subscription for $25/month and the Premium option which is $35 monthly.

Unlike other streaming services whose packages differ by video quality, among other factors, Kayo's only has one attribute difference. That's the amount of devices you can watch from. The cheaper Basic subscription lets you watch on two devices at once and the more expensive choice gives you three simultaneous streaming options.

What can you watch Kayo on?

Speaking of devices Kayo has almost every device, with some more in the works. Here's the full list and if you need help setting them up see our step-by-step guide.

An app so you can watch on Playstation is expected soon, though Kayo has been saying this since the launch and it still hasn't arrived. Given there's a new console coming in 2020, we think this will be the year it finally arrives.

Can I watch Main Event on Kayo?

For the first time, starting 26 August, the answer to this question is now yes! The big all-Aussie boxing match between Jeff Horn and Tim Tszyu is the first where current, new or returning Kayo users can purchase this standalone bout on Main Event PPV. You also don't need to have a Kayo subscription to order the fight. You can check out all the details here. Kayo is hoping to have more similar offerings in the future.

At the time of writing, for competitions and organisations like WWE, which is now on Kayo, you currently have access to weekly programming from Raw, Smackdown and NXT, but no WrestleMania.

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55 Responses

  1. Default Gravatar
    DaveFebruary 22, 2020

    Can you download any content at all from Kayo so you can watch when you are off wifi ie flying, just like you can download content from Netflix to watch anytime

    • Avatarfinder Customer Care
      ChrisFebruary 24, 2020Staff

      Hi Dave,

      Unfortunately at this stage there is no Kayo offline viewing mode, which is unfortunate given it has some great documentaries and on-demand replays of all the biggest sports. I will reach out to the Kayo team to see if this is a feature that is planned for the future.

      Cheers

      Chris

  2. Default Gravatar
    JohnFebruary 9, 2020

    will live snooker events be streamed into the future

    • Avatarfinder Customer Care
      ChrisFebruary 13, 2020Staff

      Hi John,

      Yes, Kayo does show some snooker. You can currently watch last year’s Champion of Champions event on-demand, for example.

      However, at this stage we are unsure what the next snooker comp to air live will be.

      Cheers

      Chris

  3. Default Gravatar
    NicoOctober 26, 2019

    Will my kayo still work while traveling abroad?

    • Avatarfinder Customer Care
      JoshuaOctober 27, 2019Staff

      Hi Nico,

      Thanks for getting in touch with Finder. I hope all is well with you. 😃

      I’m afraid the answer to your question is no. You can’t watch Kayo overseas, but only in Australia. Thus, if you go outside of Australia and try to access Kayo, you will receive an error message.

      I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.

      Have a wonderful day!

      Cheers,
      Joshua

  4. Default Gravatar
    MichaelSeptember 20, 2019

    I would like to use the Kayo service to watch the RWC on my LG smart TV. Is this possible?

    • Default Gravatar
      NikkiSeptember 21, 2019

      Hi Michael,

      Thanks for getting in touch! Kayo is currently not supported on all SMART TV’s. This is why you may not find an app available to download, and why Kayo is unable to be streamed via a web browser on your SMART TV.

      Currently, Kayo is available on TV’s running an Android TV OS as well as Telstra TV (Roku TV). If you have a SMART TV that’s running an operating system (OS) that isn’t supported by Kayo, an app for your TV is most likely on our roadmap to be developed.

      Hope this helps!

      Best,
      Nikki

  5. Default Gravatar
    GeoffAugust 30, 2019

    I purchased then installed the Apple Chromecast app on my iPad then installed the unit on my Samsung Smart TV. Chromecast came up on the TV after I registered the TV but when I try to stream from the iPad to the TV the TV is not given as a choice What next?

    • Avatarfinder Customer Care
      JeniAugust 31, 2019Staff

      Hi Geoff,

      Thank you for getting in touch with Finder.

      Sorry to hear you’re having trouble casting from your iPad to your new Chromecast. Please keep in mind that you’ll need to make sure your Chromecast is configured on iPad through the Google Home app and that you’re connected to your WiFi on your iPad. Are you able to cast streams from other apps (like Youtube, Netflix, Stan, ect) to your new Chromecast, or are you only having issues with trying to cast from the Kayo Sports app? If you need further assistance on watching Kayo Sports, please get in touch with them directly.

      I hope this helps.

      Thank you and have a wonderful day!

      Cheers,
      Jeni

  6. Default Gravatar
    SeelsJuly 14, 2019

    Why does Kayo stop after a certain amount of time?

    • Avatarfinder Customer Care
      JoshuaJuly 15, 2019Staff

      Hi Seels,

      Thanks for getting in touch with Finder. I’m sorry to hear about the problem you are encountering.

      While I can’t tell you for sure why you are encountering an error, there are a few things that might be causing the problem.

      It could be:

      – Device compatibility
      – Internet connection
      – Unsupported browser
      – Video network error
      – and others…

      Generally, what you can do is refresh your stream, restart your device, or uninstall/install the app.

      Now, if nothing seems to fix the problem, I highly recommend that you directly get in touch with Kayo. I’m sure they are more than willing to assist you.

      I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.

      Have a wonderful day!

      Cheers,
      Joshua

  7. Default Gravatar
    NormApril 3, 2019

    How do I contact Kayo Sports by telephone to discuss my problem

    • Avatarfinder Customer Care
      JohnApril 4, 2019Staff

      Hi Norm,

      Thank you for reaching out to Finder.

      Though Kayo currently has no phone support team, you may contact them via the methods below:

      Kayo Contacts How to contact Kayo?
      Live Chat Have a chat with one of Kayo Support Crew, in real time. They’ll be able to guide you through any issues you may be having.
      Submit a form online Tell Kayo a brief summary of your enquiry and Kayo will email you back.

      Hope this helps!

      Cheers,
      Reggie

  8. Default Gravatar
    TomMarch 28, 2019

    can i watch kayo on two macs in our house at the same time

    • Avatarfinder Customer Care
      ChrisMarch 28, 2019Staff

      Hi Tom,

      Yes, you can on the basic $25 subscription. For the record, you could stream on three Macs at the same time if you had the premium $35 package. But it sounds like the basic subscription is all you need to have two stream running concurrently.

      Cheers

      Chris

  9. Default Gravatar
    RickMarch 11, 2019

    We currently have Foxtel with two boxes, and are only on basic Foxtel connection with HD TV, but now wish to have access to Sports.
    We are a Telstra client.
    What do we need to use Kayo? Do the Foxtel connections remain in place if we subscribe to Kayo?

    • Avatarfinder Customer Care
      ChrisMarch 12, 2019Staff

      Hi Rick,

      Foxtel and Kayo are actually two separate companies, so what you do with one has no impact on the other. You don’t need to be a Telstra customer or a Foxtel customer to use Kayo, and there is no benefit at this stage to being one either.

      If you want to keep Foxtel for its non-sport channels, and have sports as well, you might be better off just adding the Sports Package to your current Foxtel subscription. Kayo Sports is best suited to people who don’t have Foxtel, but want to access just its sport channels.

      Cheers

      Chris

  10. Default Gravatar
    ShineyFebruary 25, 2019

    I previously cancelled my subscription to foxtel play because the IP I was issued by my ISP (ORIGIN) was geo-blocked even though I am in Australia and they failed to whitelist my IP after several months. Would I have the same issue if I subscribed to Kayo?

    • Avatarfinder Customer Care
      ChrisFebruary 25, 2019Staff

      Hi Shiney,

      What a very strange situation; so unfortunate.

      I cannot confirm this for you, however, it would not impact you unless you were using your home Wi-Fi. While out and about and using your phone’s 3G or 4G connection, you would be using a different IP address.

      It’s also worth pointing out that Foxtel and Kayo are different companies, so if the geo-blocking was done locally by Foxtel (rather than automatically triggered by your ISP) then Kayo would not know about the blacklisting.

      There is 14-day trial that is easy to cancel, so you can always give it a go?

      Cheers

      Chris

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