David Jones Online Sales and Promotions

David Jones Review | Pros and Cons of David Jones

Shipping guide for David Jones

David Jones offers a variety of delivery and shipping methods for Australians. These include:

• Click & Collect: Yes, DJs does complimentary in-store pick ups. This is available at most of their stores and allows you to pre-purchase your item and NOT have to worry about delivery times or charges.
• Standard delivery: National delivery takes between three and seven days. It’s complimentary on purchases made with a David Jones American Express or Storecard, and on purchases of $100 or more (excludes gift cards, flowers and Wine Club purchases). If your purchase is less than $100, you’ll be charged a standard, flat-rate of $10 per order. For gift card only purchases, a standard flat rate of $5 is charged.
• National express delivery: This is charged at a flat rate of $12 per order, and means next-day delivery so long as you place your order by 4pm on weekdays. Otherwise, your item will be delivered within two business days.
• Sydney same day: For $15, all orders for delivery within the Sydney metropolitan area that are placed before 1pm on a weekday can be fulfilled that day before 6pm. You can also order before 4pm to receive your item between 6pm and 9pm.
• Sydney Saturday delivery: For $15, you can place an order before 1pm to have your purchase arrive before 6pm.
• Standard bulky delivery: Any excessively bulky or large items like furniture and beds are delivered from the manufacturer, not a DJs store. You’ll need to organise delivery times with the manufacture to fulfil such orders. These are charged at different rates depending on the size and weight of the items, plus the location they're being delivered to. The fee will be calculated at check-out.
• Future delivery: If you'd like your item to come on a preferred date in the future, you can request a time and day (between Monday and Friday) for $12.
• Parcel pick-up: You can collect your order from an Australia Post Office or parcel locker, whilst the website offers this as a complimentary service there are fees for selected delivery services that may apply.

Determined to make sure that all orders are fulfilled to the highest standard, David Jones provides tracking details where possible, allows friends and family to collect your item (for Click & Collect purchases) so long as they provide the necessary documentation and ID, allows you to nominate to have you order left unattended in a safe place of your choosing at your home if you’re not able to be home to meet the delivery, AND allows you to delay the delivery of your item (weekends and public holidays excluded) to ensure you can be there to meet delivery, if desired.

Returns, exchanges, and refunds for David Jones

Again, this couldn’t be simpler. Returns, exchanges, and refunds are all available for change of mind, or if the item is faulty or not to description. In order to be eligible for a return, you must provide your proof of purchase, and the item must be in a saleable condition (all original tags, labels, and packaging must be in-tact, and the item must not have been worn or used). It’s important to note that some items cannot be returned for change of mind, these include gift cards, custom made and altered items, personal care items, music, DVDs, computer software and accessories, earrings for pierced ears, pillows, perishable foods, and items purchased from David Jones warehouse outlets. These items can however be returned if they are found to be faulty, damaged, not as described, not doing what they’re supposed to be doing, or are under manufacturer’s warranty. All returns are accepted at the discretion of the store in compliance with their returns policy.