Ubisoft Store | Everything you need to know

It's no small feat to build your own digital distribution platform. Ubisoft found this out the hard way when it launched its uPlay service back in 2012. Panned for a litany of technical glitches and user-interface problems, uPlay didn't exactly knock Steam off its throne in the PC games market. Nevertheless, Ubisoft has refused to accept defeat, gradually winning gamers over to uPlay by tying its biggest franchises to the platform. If you want to play the latest entries in Assassin's Creed, Far Cry, or Watch Dogs on PC, uPlay is non-negotiable.

uPlay isn’t just for playing games, though. The platform also features an online store, a social hub for chatting with other uPlay friends, and a news feed covering the latest happenings in the world of Ubisoft. It's one of the most accessible digital platforms, too, with support for PC, mobile and both this generation and the last generation of consoles.

What does the Ubisoft Store sell?

uPlay's online store, officially referred to as the Ubisoft Store, stocks all the latest Ubisoft games across the PC, PlayStation 4, Xbox One and Nintendo Switch platforms. PC games are available both as physical DVDs shipped to your home and as digital downloads tied to your uPlay account. Console games, meanwhile, are available only in their physical formats.

In addition to games, the Ubisoft Store also sells plenty of DLC for Ubisoft's titles, from Far Cry season passes to weapon skins for Rainbow Six Siege. For the avid collectors out there, the store also offers a range of figurines depicting characters from Assassin's Creed, South Park, Mario + Rabbids and other Ubisoft properties.

One thing worth noting: if you browse the Ubisoft Store through the uPlay desktop app on a PC, it'll automatically filter out physical merchandise and the console versions of games. Only PC games will be available for purchase, ensuring that you don't inadvertently buy a game for a platform you might not own.

How do digital downloads work on uPlay?

If you're purchasing a digital PC game through the Ubisoft Store, it'll be added automatically to your uPlay library for you to download and play whenever you want, on any PC that you want – just log into the uPlay PC app and your game will be sitting in your games library waiting for you. You will need to be connected to the Internet the first time you install a game in order to activate it, but after that, you can play most single-player uPlay games offline.

Some uPlay games can also be purchased through other digital storefronts like Steam and Origin. Games bought in this fashion still use the uPlay platform to run and will typically open up the uPlay PC app even if you launch them through another platform like Steam.

What currency does the Ubisoft Store use?

For Aussies, all prices on both the Ubisoft Store website and in the uPlay PC app are listed in AUD.

Shipping and returns

For physical games and collectible merchandise, the Ubisoft Store ships to any address within Australia.

How much does the Ubisoft Store charge for delivery?

For any delivery under $10, Ubisoft charges $6 for Express Post delivery. This is the only postage method available through the Ubisoft Store.

Does the Ubisoft Store offer free shipping?

Yes. If you spend over $30 in a single transaction, you'll qualify for free delivery on your order.

How long does the Ubisoft Store take to deliver?

Once an item is in stock, it'll be shipped via Express Post and should arrive no later than six business days after dispatch.

Does the Ubisoft Store offer click and collect?

No, the Ubisoft Store does not offer any options for in-store collection.

What is the Ubisoft Store's return policy?

Ubisoft does not allow refunds on any digital purchases made through the Ubisoft Store. However, you can return any physical video game or piece of merchandise bought from the Ubisoft Store within 14 days of receiving it, for any reason whatsoever. You just need to make sure it's unopened and in as-new condition. To request a refund, you'll need to submit a Refund Request ticket to the Ubisoft Store support team.

Ubisoft Store FAQ

• What is the Ubisoft Club?

  The Ubisoft Club is a loyalty program that rewards you with "Units" for playing any of Ubisoft's games. You can then cash in those Units for in-game content like new emblems in For Honor or additional outfits in Steep. Units can also be exchanged for discounts on purchases made in the Ubisoft Store.

• Do I need uPlay if I buy a physical PC copy of an Ubisoft game?

  Yes. All Ubisoft games require uPlay, even if you buy them on disc. Physical copies will come with a code you'll need to enter in uPlay to add the game to your uPlay library. It will then launch the same as if you bought it digitally.

• What payment methods does the Ubisoft Store accept?

  The Ubisoft Store accepts the following payment methods:

  • Visa
  • Mastercard
  • American Express
  • PayPal