JB Hi-Fi | Everything you need to know

More than 40 years ago, JB Hi-Fi was just a single store in the Melbourne suburb of Keilor East. Now, it's one of the most successful retailers of consumer goods throughout Australia and New Zealand. With nearly 200 locations across both countries, JB Hi-Fi has long been renowned for its cheap prices on a wide range of the most popular home electronics brands.

What does JB Hi-Fi sell?

While it originally specialised in Hi-Fi equipment, JB now stocks a variety of goods from CDs, DVDs and Blu-rays to TVs, laptops and car stereos. JB also has quite a sizeable video game catalogue, covering the latest PS4, Xbox One, PC and Nintendo Switch titles along with the consoles themselves. You'll also find plenty of gaming accessories at JB, from traditional controllers to racing wheels to VR headsets.

What currency does the JB Hi-Fi website use?

The JB Hi-Fi Games website lists all prices in AUD.

— Shipping and returns —

JB Hi-Fi will ship orders to any address within Australia. For most items, Australia Post will handle the delivery, but for larger consumer goods, JB ships using national courier services.

How much does JB Hi-Fi charge for delivery?

Delivery costs are based on the weight of each item you order. A standard game will typically set you back $1.69 in shipping fees, but if it's a special edition with fragile physical goodies packed in, you may have to pay extra to have it delivered.

How long does JB Hi-Fi take to deliver?

JB Hi-Fi typically processes and ships in-stock items within three business days. Once your order is shipped, you'll receive a confirmation email with a delivery estimate based on Australia Post's delivery times. Typically, this will be no more than five business days.

For Limited Stock and Special Order items, it may take JB up to two weeks to request and receive stock from its suppliers. Once JB has your order ready to go, the usual Australia Post shipping times will apply.

Does JB Hi-Fi offer click and collect?

JB Hi-Fi offers a "Pick Up Instore" option during checkout, letting you nominate a store to pick your order up from instead of paying extra for delivery. Only stores with sufficient stock of an item will be available for in-store pickup. When your order's ready to collect, JB Hi-Fi will send you a confirmation email containing an order number you'll need to present along with valid photo ID at your nominated store.

What is JB Hi-Fi's return policy?

In the case of physical video games, JB Hi-Fi accepts returns of faulty or damaged items for up to 90 days after their purchase. Provided the fault or damage wasn't caused by misuse and you can present proof of purchase, JB will give you a full refund.

For video game consoles and accessories, JB will refund or replace any faulty items within 90 days of purchase. If the fault arises between 90 days and 12 months after purchase, JB will repair the item for free or replace it if repair isn't possible. Beyond 12 months, any refund or replacement is at JB Hi-Fi's discretion.

Can I return an order if I change my mind?

Any video game that hasn't been opened or used can be returned to JB Hi-Fi for a full refund within 90 days of purchase, even if you've simply changed your mind. However, this policy does not extend to PC games or computer software. Consoles and accessories, meanwhile, can be returned in an unused and unopened state within 30 days of purchase.

JB Hi-Fi in the news

— JB Hi-Fi FAQ

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