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How do I set up Foxtel Now on a Samsung smart TV?


Purchased a fancy new Samsung smart TV but don’t know what to do with it? Make the most of that bad boy with Foxtel Now.

As smart TVs get cheaper and Internet TV choices multiply, more people than ever are streaming their daily entertainment straight from the Internet. If you’ve already taken the plunge and treated yourself to a Samsung smart TV, you're probably looking for ways to run it through its paces. For that, Foxtel Now is ideal. With all the best Foxtel content streamed over the Internet for a fraction of the price of traditional Foxtel, Foxtel Now will ensure your new Samsung smart TV gets plenty of use.

Foxtel Now vs Foxtel Play

Foxtel recently rebranded its Foxtel Play service under the name Foxtel Now, but Samsung smart TVs still access the service using the Foxtel Play app. The content is the same, only the name is different.

Get Foxtel Now for free

Before we get started with setting up Foxtel Now on your Samsung smart TV, you’re going to need a Foxtel Now account. We recommend signing up to Foxtel Now's 2-week free trial to make sure the service is right for you.

Is my Samsung smart TV compatible with Foxtel Now?

Not all Samsung TVs were created equal, so it’s important to check that your television is compatible with Foxtel Now. Below is a list of compatible devices.

Blu-Ray playersBD-F8900, BD-F8909, BD-F8500, BD-F8509, BD-F6900, BD-6909, BD-F5900, BD-FM5900, BD-F6500, BD-F7500, 2012BD Player with HDD (Only with "SmartHub" feature) BD-E8500A, BD-E8900A, BD-H5500/XY, BD-H6500/XY, BD-H8500A/XY, BD-H8900A/XY, HT-H4500R/XY, HT-H6550WM/XY, HT-H7750WM/XY
Home theatreHT-F5200, HT-FS5200, HT-F5500, HT-F5500K, HT-5500W, HT-F5530, HT-F5550, HT-F5530K, HT-5530HK, HT-F5550K, HT-F5550HK, HT-FM53, HT-FM53C, HT-FM55WC, HT-FS6200, HT-F6500, HT-F6500W, HT-FM65WC, HT-F6530, HT-F6550, HT-F6530W, HT-F6550W, HT-F9750W, HT-FS9200
Smart TVAny smart TV model after 2012
OtherAny TV, Blu-Ray player or home theatre system released before 2012

How do I set up Foxtel Now on my Samsung smart TV?

  1. Turn on your Samsung smart TV and check that it is connected to the Internet.
  2. Open Samsung Smart Hub by pressing the Foxtel Play on a Samsung Smart TV-02 button on your remote control.
  3. This is the slightly confusing part. Open the Foxtel Play application (Foxtel Play is what Foxtel Now was called until recently). The Foxtel Play app should be preloaded on your television so long as your TV is updated with the latest firmware.
  4. Log in with the username and password you chose when you signed up to Foxtel Now.

Need to update your Samsung smart TV with the latest firmware?

  1. Switch on your Samsung smart TV and check that it is connected to the Internet. Some devices take longer to establish a connection than others, so give it a few minutes.
  2. Navigate to the options menu by pressing Menu on the remote control. Arrow down on the Support tab and select Software Update.
  3. Select Online.
  4. Wait as your Samsung device searches for an update; if there is one available, your device will download and install it automatically.

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Matt Sayer

Matt is a writer covering the latest tech, telco and video game news at finder.com.au. In his downtime from helping Aussies make informed decisions on their broadband, mobile phone, and streaming video plans, he likes exploring rich video game worlds and kicking back with a good book.

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9 Responses

  1. Default Gravatar
    NicolaJuly 25, 2017

    I have a 2016 Samsung Smart TV. It has no Smart Hub button on the remote. I just go into apps and FOXTEL PLAY is there. I go to the login page with the username, password then login and under it a space to put my email address for registration information.

    I put my username and password in and press login. It thinks and then returns to the same login screen with no message about what has happened with the login.

    I then put my email address (which is the same as my username) in the box below and press submit and it goes straight to “Hmmm Not Found” with little to no think time.

    I use the same login details as I do on my laptop using Google Chrome and it works on my laptop.

    When I called Foxtel they told me to find the FOXTEL NOW app which I can’t find and thought did not exist for Samsung smart TV’s and then they told me to update my TV software but it is up to date, according to my TV when I pressed “search for update”.

    Any suggestions from people who may have had the same experience? Very frustrating…

    • finder Customer Care
      MattJuly 25, 2017Staff

      Hi Nicola,

      Thanks for your question. Quite a frustrating experience you’re having, though! If it’s any consolation, it appears you’re not the only one, with many other users encountering problems with 2016 Samsung Smart TVs and Foxtel Play.

      Just to strike out the easy possibility: have you checked that the internet connection to your TV is stable? Can you use other online apps on it without issue?

      You may also want to run down some of the options in this guide from Foxtel.

      I hope this helps!


      Matt Sayer

    • Default Gravatar
      NicolaJuly 25, 2017

      Thanks Matt,

      Internet is connected with Ethernet to avoid any wifi complications. Speed has been an issue from time to time but I have tried to login when speeds have been above 3mps.

      I can watch Netflix and google play content no problems and also some YouTube stuff as well.

      Foxtel needs to sort out their connectivity with Samsung TV’s by the sounds of it. A bit of false advertising I think…

  2. Default Gravatar
    MichaelAugust 3, 2016

    Hi, I’ve got a new 2016 Samsung Smart TV, and there is no Foxtel GO App in the app area – do I need to update my firmware to get the new app, or is the app not ready yet and if so do you guys know when will it be?



  3. Default Gravatar
    ShayneJuly 5, 2016

    Hi there I just purchased a new Samsung 2016 K6000 tv and could not locate the foxtel play app or find it when I searched the smart hub. Are you aware if all Samsung smart tvs are compatible with FOXTEL play?
    I have checked and it is update with the latest firmware.


  4. Default Gravatar
    TrevorMay 8, 2016

    Hi, I want to login to Foxtel Play on my Samsung Smart TV and I get to the login page where I type the Username then when I get to the Password I cannot find how or where one types in numbers. The Foxtel Password asks for at least one number in the password, but on the Samsung TV the keyboard that comes up to do the typing does not seem to have numbers anywhere. I cannot change my Foxtel Password to omit numbers because it is a requirement they want.

    Many Thanks

    • finder Customer Care
      AlexJuly 6, 2016Staff

      Hi Trevor,

      You may need to check directly with Samsung, but as a possibility, check your user manual for the TV to see if it will accept an external keyboard, or possibly needs a software update to modify the keyboard.



  5. Default Gravatar
    JudyDecember 23, 2015

    i am already registered to foxtel play and have already set it all up and been watching now for a few months.I went to turn it on today and its asking me to log on which it never did previously after first set up, every time i put my details it says ooops not found.????? Why and what do i do to fix this.????

    • finder Customer Care
      BrodieDecember 23, 2015Staff

      Hi Judy,

      Sorry that you’re having trouble connecting to Foxtel Play. Have you tried signing in on any other device (e.g. smartphone, tablet or computer)? If you have and you’re having the same issue, I would recommend calling Foxtel’s tech support on 131 999.


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