How to set up Netflix | A step-by-step guide

Take our 7 easy steps, with pictures, to set up Netflix Australia on your smart TV, mobile, tablet or game console.

We've got the low-down on getting set up with Netflix Australia below.

Video: How to set up Netflix Australia on your device

Step 1. Make sure you own a compatible device

Check this list to ensure you have a Netflix-compatible device:

  • PCs and laptops
  • Smart TVs (Hisense, LG, Samsung, Panasonic and more)
  • Streaming media players (Chromecast, Apple TV)
  • Game consoles (PS3, PS4, XBOX One, XBOX 360)
  • Set-top boxes (Telstra TV, Fetch TV)
  • Blu-ray players (LG, Panasonic, Sony, Samsung)
  • Smartphones and tablets (iOS, Android, Windows Phone)
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Step 2. Visit the Netflix website

Go to the official Netflix website. There’s no need to worry about finding the Australian website as the Netflix website will automatically direct you there based on your location. Now that you’re on the Netflix website you should see the screen below.

Unless you already have a Netflix membership, click on the big red button "Join free for a month".

Step 3. Choose the right plan

At the next screen, click on "See the plans" and you’ll be presented with three payment options: Basic, Standard and Premium. This decision will dictate the picture quality of your Netflix stream and the number of devices you will be able to watch Netflix on at the same time.

  • The Basic pack is priced at $9.99 a month. This pack will only allow for one device to stream Netflix at any given time. So, if you can foresee multiple people in the house wanting to watch different programs simultaneously, this one might not be for you. This pack is also restricted from streaming high-definition quality videos.
  • The Standard pack is priced at $13.99 and allows for two devices under the one account to stream Netflix at the same time. It also supports high-definition video. This pack would suit households with differing viewing preferences.
  • The Premium pack is aimed more towards larger households with a variety of gadgets. At $17.99 per month, the Premium pack allows four different devices to stream Netflix at once, and supports Ultra HD streaming. Ultra HD (sometimes known as 4K) televisions are relatively new to the market, so be sure to check the compatibility of your device before signing up to this one.

Things to consider

Although the more expensive packs allow for concurrent streaming on multiple devices, this does not mean you are limited to watching Netflix on one device. Even on the Basic pack you will be able to stop watching a show on your PS4 or laptop and continue watching your program on your mobile device. There are also no lock-in contracts through Netflix, so don’t stress too much about picking the wrong plan to start out with.

Step 4. Create your Netflix account

Once you’ve decided on a plan that suits your needs, you will be asked to create an account by entering your current, in-use email address (eg and selecting a new password. You’ll need this password later to sign into your device so be sure to keep it handy. After this, you can decide whether or not you would like to receive special offers from Netflix via the email address you’ve entered. You opt out of this simply by checking the box above the continue button.

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Step 5. Payment options

Once you click "Continue" you will be taken to the payment options page. You can choose one of two ways to get charged: credit card or PayPal. Alternatively, Netflix also gives you the chance to redeem a gift code. If you have one, simply enter the gift card pin or code and you’ll be good to go.

You will be directed to the PayPal portal to confirm the purchase then promptly returned to the Netflix website. If you choose to pay via credit card, you will be asked to enter your credit card details into the relevant fields and check the box to confirm that you are over 18 and agree to the terms of use and privacy policy.

People are often wary about credit card use online, but rest assured, the Netflix payment portal is a secure server. If you need to get a credit card or want a new one specifically for online purchases, you can find a comparison of credit cards available in Australia here. How to be rewarded with your credit card paying for Netflix.

Things to consider

As Netflix is a monthly subscription service you will be required to enter your credit card or PayPal details. As a new member you will get your first month free and can cancel at any time, but if you don't cancel, Netflix will begin to charge you after your first month of subscription. However, Netflix tells you exactly when you’ll be charged on the payment page and will email you three days before the trial expires as a reminder.
You are now a registered Netflix user.

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Step 6. Set up Netflix

Netflix is available on just about every mainstream game console, smart device and computer. Some of your devices will already have Netflix installed as a result of a recent update. If this is not the case and you can’t seem to find it already installed on your device, here are some ways to download the application on different devices.

Desktop computer or laptop

Watching Netflix from the comfort of your computer is the easiest, most user-friendly way to enjoy Netflix. Simply go back to the official Netflix website after you’ve registered an account and sign in using the email and password you chose during the sign-up process.

iOS (iPhone, iPad)

Touch the App Store icon, just as you would download any other game or application. Touch the search tab (search glass) at the bottom of the screen and enter the term "Netflix" (it will be the first option to appear at the top of the page). Next to the App description, there will be a "Get" button. Touch that button and enter your iTunes password (or fingerprint if you have an iPhone 5s or above).

It’s a small download so it shouldn’t take too long. Enter the registered email address and password you chose before.

Things to consider

You will need a registered Apple ID to download this application on your Android device. If you’ve ever downloaded any apps or games in the past you should already have one.

Windows Phone

To install Netflix on your Windows Phone tap the Store app on the Home screen. Then, tap the Search button and search for Netflix. Once it appears, tap the Netflix app and press Install. That’s it – the Netflix app will appear in the Apps menu.

Android (Samsung, HTC, Xperia and more)

Access the Google Play store by tapping the icon.

Select the search glass icon in the top right corner of the screen then type the word Netflix into the search bar.

Select the top entry Netflix. Tap the green Install button to the right of the app description and agree to the terms and conditions.

Once downloaded, the Netflix application will automatically appear in Apps. To relocate the application to the home screen simply hold your finger down on the icon and move it to a spot on the home screen.

Things to consider

You will need a registered Google account to download this application on your Android device. If you’ve ever downloaded any apps or games in the past you should already have one.

PlayStation 3 and PlayStation 4

At the home screen, go to the TV/Video Services (PS3) or TV & Video (PS4) tab. There you should find the Netflix icon. Select that and the application will download to your console. Once the application is fully downloaded, select Netflix again. A welcome screen will now greet you. Enter your registered email address and password.[/fin_did_you_know]

Xbox 360 and Xbox One

From your Xbox dashboard go to the Apps section. There you will find a Netflix icon. If you don’t see Netflix, select "Search all apps" to search for it. Select Download (Xbox 360) or Install (Xbox One). Once the download is complete the Netflix icon will automatically appear on your dashboard or home screen. Select the Netflix application from your home screen and enter your chosen email address and password.

Things to consider

To stream Netflix through your Xbox you will be required to log in with your Xbox Live account. If you’ve ever downloaded any games or played online you should already be logged in.

Nintendo Wii U

Issues with setting up Netflix Australia on Wii

From the Wii U GamePad, select the yellow shopping bag icon for the Nintendo eShop. Once in the Nintendo eShop, select the search box in the upper right corner of the GamePad. Search Netflix and select OK on the on-screen keyboard, then select Netflix from the search results. Select Download, confirm your choice and select Next to proceed. Select Download again, then Continue. When the download is complete, select the Netflix icon from the Nintendo Wii U Home screen. When the app launches, select Member Sign In. Enter your email and password and you’re good to go. Please note that you will have to use the Wii U GamePad buttons to make selections and control Netflix. The touchscreen cannot be used to control Netflix.

Step 7. Start browsing Netflix

Now you’ve signed in and you can start watching Netflix programs. First, you will be met with a screen asking "Who’s Watching?" If you tap your registered name it will take you straight through to a variety of categories, but you can add another profile with the plus button or select "Kids", which filters out any content that may not be age appropriate. Once you’re in you can browse through the most popular television shows on the home screen, filter by category with the menu icon in the top left corner of the screen, or search for a particular show by pressing the search glass in the top right corner of the screen.

Alternative streaming providers

If you're struggling to get started with Netflix, you could always consider another streaming provider. For a full comparison of providers, head to our hub. Otherwise, compare Australian streaming providers in the table below.

Updated April 25th, 2019
Name Product Service type 4K/UHD? Simultaneous streams Free trial? Price What's next?
Kayo Sports Basic
Kayo Sports Basic
14 days
$25 p/month
Foxtel Now - Pop and Lifestyle
Foxtel Now - Pop and Lifestyle
On-demand streaming
10 days
$25 p/month
The Pop pack includes premium HBO drama like Westworld and Game of Thrones and Foxtel Originals like Picnic at Hanging Rock. Lifestyle includes popular TV shows like Gogglebox Australian and Selling Houses Australia.
Foxtel Now - All Packs
Foxtel Now - All Packs
On-demand streaming
10 days
$104 p/month

Compare up to 4 providers

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154 Responses

  1. Default Gravatar
    DiDecember 18, 2018

    We have Mini Fetch connected to the EG TV set. Can I just go onto the TV and click on Netflix and enter my details to set up an account to use Netflix or do I have to do it on my computer, first. You are talking to an over 70 ‘s who is not a tech head.

    • finder Customer Care
      JoshuaDecember 20, 2018Staff

      Hi Di,

      Thanks for getting in touch with finder. I hope all is well with you. :)

      You would need to create an account through your computer first. This would make it a lot easier for you. Once you have created your Netflix account, you can now watch Netflix on your TV. For most modern TVs, the Netflix app is already installed. So, all you need to do is open the Netflix app on your TV. If you can find the Netflix app, you would need to install that first.

      Find the Netflix app, log in to your account, and start browsing Netflix.

      I hope this helps. Should you have further questions, please don’t hesitate to reach us out again.

      Have a wonderful day!


  2. Default Gravatar
    LesleyDecember 6, 2018

    We have a Hisense 2015 65″ Smart TV, however, it has no Netflix button and I have managed to google Netflix, log in but can’t manage to get movies to work. Just wondered if it is because I signed up for Netflix via my desktop and we have another Hisense TV that it works well on so would I need to log off my desktop to allow it to work on the 2015 TV? We don’t need to be able to watch netflix at the same time but it would be good if it is possible, ok? Also once I have signed in on the 65″ TV will it stay signed in each time when I search for it? That TV remote has NO NETFLIX button and that is what the real problem is!! Thanks in advance.

    • finder Customer Care
      MayDecember 12, 2018Staff

      Hi Lesly,

      Thanks for reaching out.

      I understand that you’d like to stream Netflix via your Hisense smart TV. However, if your TV doesn’t have Netflix pre-installed app or you can’t locate it from remote control, you should try to check your TV’s app store where you can possibly download the Netflix app from. In case you cannot locate the app store or don’t see Netflix offered, best to contact your device manufacturer to learn how you can access Netflix. You may also contact Netflix directly to confirm this.

      Usually, if you’ve successfully logged onto Netflix on your smart TV, you don’t need to log in each time you search for it. Your login information is basically saved, so no need to enter your login details every time you want to watch Netflix programs.

      As for streaming Netflix from different devices at one time, you should have no problem with it as it would entirely depend on the packs you subscribed to (Basic – 1 device, Standard = 2 devices, and Premium = 4 devices).

      Hope this has helped.


  3. Default Gravatar
    DeroDecember 5, 2018

    I see reading down the page in a statement(John, December 3, 2018). That I am required to “Connect your Smart TV to your home network”.
    The problem that perceive is that my computer is approximately 3.5 metres away from my computer, and it is not a direct line.
    Any advice would be appreciated.

    • finder Customer Care
      JohnDecember 10, 2018Staff

      Hi Dero,

      Thank you for leaving a question.

      Depending on the Smart TV that you have, you may be able to connect it to your home network via a LAN cable if it is available of via WIFI which is emitted via a WIFI modem if you have one available. Please check your Smart TV manual to learn how to connect this. Hope this helps!


  4. Default Gravatar
    MichelleNovember 28, 2018

    it does not tell me how to set up Netflix on my TV..Do I have to put it on a phone first or what?

    • finder Customer Care
      JohnDecember 3, 2018Staff

      Hi Michelle,

      Thank you for reaching out to finder.

      Kindly follow the steps below to check if your TV is Netflix compatible:

      Determine if your TV is a Smart TV. Smart TVs connect to your home network, and can run media streaming apps such as Netflix.
      Connect your Smart TV to your home network.
      Open your Smart TV apps.
      Select the Netflix app.
      Log in with your Netflix account.
      Browse using your remote.

      Hope this helps!


  5. Default Gravatar
    MichelleNovember 28, 2018

    How do I install netflix on my smart tv?

    • finder Customer Care
      JohnNovember 28, 2018Staff

      Hi Michelle,

      Thank you for leaving a question.

      To add the Netflix app to your Smart TV, you would need to go to the Play Store app and download Netflix. Once that is done, then you could set up your account through the Netflix app in your Smart TV to start viewing shows. Hope this helps!


  6. Default Gravatar
    IanSeptember 14, 2018

    Is there someone around toowoomba that can help me get connected.

    • Default Gravatar
      JoelSeptember 14, 2018

      Hi Ian,

      Thanks for leaving a question on finder.

      If you are referring to getting connected in Netflix you can read our step by step guide above as we have outlined everything you need to do to get started. If you need further help in setting up Netflix you can contact their customer service directly by installing the Netflix app on your phone and by clicking contact customer service. Your app will automatically make a toll free call to one of Netflix customer service and they will be able to walk you through the steps in setting it up in your home.


  7. Default Gravatar
    LeanneSeptember 12, 2018

    I have previously had a Netflix plan but have since changed my credit card, therefore my service was cancelled. I would like to subscribe again but how do I inform Netflix of my new credit card number?

    • Default Gravatar
      JoelSeptember 12, 2018

      Hi Leanne,

      Thanks for leaving a question on finder.

      To update your payment method. Simply log in to your Netflix account on a computer. Click on the triangle pointing down on the top right of your screen. Click on Account and the blue “Update Payment info” link and it will give you the option to enter your new payment details. Hit on Save and that’s it. As soon as Netflix verifies your payment method, you can go back to enjoying Netflix again.


  8. Default Gravatar
    GREGAugust 29, 2018

    How many movies can you watch on a standard plan?

    • finder Customer Care
      JhezAugust 30, 2018Staff

      Hello Greg,

      Thank you for your comment.

      Please note that the plan you choose will determine the number of devices you can stream Netflix on at the same time. No matter which plan you choose, you can install the Netflix app on as many devices as you want, and enjoy as many TV shows and movies as you want, anytime, anywhere.

      The standard plan will let you stream TV shows and movies from Netflix on two devices at the same time and in high definition (HD) when available. This plan will also let you download titles to two phones or tablets.

      Should you wish to have real-time answers to your questions, try our chat box on the lower right corner of our page.


  9. Default Gravatar
    GavinApril 18, 2018

    Hi there Joel, Just wanted to say thanks for the info , i think that will work . Cheers. Have a great night.

  10. Default Gravatar
    GavinApril 17, 2018

    hi team, can you advise if i can purchase a separate device to just leave with my Non Smart TV without using my PC or table. this way the TV will have all the hardware required. We currently have the NBN and use the Telstra Wireless modem. Thoughts ??
    Regards, Gavin

    • Default Gravatar
      JoelApril 18, 2018

      Hi Gavin,

      Thanks for leaving a question on finder.

      If you don’t have a smart tv and want to make it “smart”, you can consider installing a small device called Google Chromecast. We have a guide on everything you need to know about Chromecast 2 HERE.


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