Samsung offers airport phone replacements for stranded Note 7 buyers

Alex Kidman 18 October 2016

explode_phone_shutterstock_450

You can’t fly with a Note 7 handset anywhere, but Samsung will provide swap and replacement services at major Australian airports.

It didn’t take long after US air authorities announced that the Galaxy Note 7 was banned from US flights for the majority of the world’s airlines to follow suit. For some weeks now customers on Qantas and Virgin flights in Australia would have heard a warning that they were not allowed to switch on or recharge their phones in flight, and that has now been extended to banning the devices altogether from either checked or carry-on luggage after Samsung’s full recall of the line.

What do you do, though, if you’ve travelled and you’ve got a Note 7 on you? Samsung has announced that it will set up customer service points at major Australian airports offering replacement devices before you head through security screening. Specifically, Samsung advises that it has customer service points currently active at the following airports and terminal positions, open from 6am to 6pm local time:

Sydney Airport
QANTAS domestic terminal
Virgin and Jetstar domestic
International terminal

Melbourne Airport
QANTAS domestic terminal
Virgin domestic terminal
International terminal

Brisbane Airport
Domestic terminal
International terminal

Canberra Airport
Domestic terminal

Adelaide Airport
Domestic terminal

Perth Airport
International terminal
Virgin domestic terminal
QANTAS domestic terminal

Gold Coast Airport
Domestic terminal

I’m travelling from an airport not on that list! What do I do?

Samsung says it’s working on opening up its scheme to additional airports, but for the time being, if you rock up to an airport with a Note 7 and can’t exchange it, you still won’t be able to fly with it. Samsung suggests contacting airport ground staff and then Samsung to make arrangements.

I’m already overseas with a Note 7 and due to fly back to Australia. What do I do?

Samsung appears to be offering the service in other countries, with the advice given to contact the local Samsung office in the country that you’re in to arrange replacement or refund as applicable.

Samsung says it will work to provide replacement devices plus any refund of price difference, or a refund at the customer’s discretion. We’d say that the latter was your best choice as it opens up a wide variety of smartphones you could opt for as a Note 7 replacement. Here’s our pick of the six best Note 7 replacement phones.

Latest mobile phone headlines

Image: Shutterstock

Get the best deal on your mobile phone

Compare iPhone 7 plans
Compare iPhone 7 plans

Compare iPhone 7 plans from Telstra, Optus, Virgin and Vodafone.

More info...
Need more data?
Need more data?

Find plans with more than 10GB from Telstra, Optus, Virgin and more.

More info...
The best price on your next phone
The best price on your next phone

Don't pay full price on your next phone purchase.

More info...
Kogan Mobile: 30% off 365 day plans
Kogan Mobile: 30% off 365 day plans

Kogan Mobile's latest price blitz offers huge savings if you buy big.

More info...

Ask a Question

You are about to post a question on finder.com.au

  • Do not enter personal information (eg. surname, phone number, bank details) as your question will be made public
  • finder.com.au is a financial comparison and information service, not a bank or product provider
  • We cannot provide you with personal advice or recommendations
  • Your answer might already be waiting – check previous questions below to see if yours has already been asked

Disclaimer: At finder.com.au we provide factual information and general advice. Before you make any decision about a product read the Product Disclosure Statement and consider your own circumstances to decide whether it is appropriate for you.
Rates and fees mentioned in comments are correct at the time of publication.
By submitting this question you agree to the finder.com.au privacy policy, receive follow up emails related to finder.com.au and to create a user account where further replies to your questions will be sent.

Ask a question
feedback